CORE COMPETENCIES AND TECHNICAL SKILLS:

Experience Technical Project, QA, Product and Release Management

Managing different resources throughout Software Development Life Cycle

Cross - functional collaboration, management and effective communications

Experience Agile and Core Scrum

CRM - Onyx Software, Microsoft Dynamics CRM

Microsoft SQL Server, Oracle, Sybase Open Client/C Library

Microsoft Team Foundation Server, GIT, SVN

Jira, Confluence, Service Now, Pivotal, Jenkins

UNIX, Windows and Apple/Macintosh systems

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Release Manager

Responsibilities:

• Managing the monthly releases for multiple internal tools and FirstRepublic.com banking online domain.
• Coordinating with internal clients like Marketing, Online Banking, Private Wealth, and Content Cloud Editor to ensure successful deployments as expected.
• Helping Scrum Masters on improving and following several aspects of Agile methodology (daily standup, backlog, sprint planning, review, and retrospective).
• Introduce new release management and backlog processes for new/existing projects adoption within Microsoft TFS for Development teams.
• Involve with the continuous service improvement using ITIL RACI matrix and a member of the Agile adoption team at FRB.
• Provide on-call rotation support for online digital technology banking team.
• Provide release management for on-going project like Akamai DDOS implementation to InfoSec team and DR failed over testing for Sitecore / FirstRepublic.com domain.

Confidential, San Francisco, CA

Release Manager (Consultant)

Responsibilities:

• Managed weekly release for multiple Confidential core components plus Mobile releases for iOS and Android.
• Coordinating with different teams to ensure successful deployments plus any patches and hotfixes for Dev, Staging and Production environments.
• Communicating with Engineering Executive team for approval and release status of P0 bugs. Moreover, routine communication to company wide on status of releases and hotfixes.
• For hotfixes and patches, Release Manager needed to review developers' commits in GIT for reviewers "shipit", unit test code, and approval from "Director on Deck" before allowing it to be part of the release branch.
• Confidential is a cloud based enterprise software and their servers are hosted on Amazon Web Services to serve clients across the globe.
• Therefore, releases were coordinated by time zones to ensure low traffic impact to the clients even though Confidential apps were not down.
• Involved in streamlining current Release Management process by automating tasks to replace manual ones.
• Making immediate impact with the team by going on-call rotation to relieve other Release Managers for time-off.

Confidential, San Francisco, CA

Enterprise Release Manager (Consultant)

Responsibilities:

• Newly created role for Confidential, therefore I managed multiple project release efforts.
• Managed the monthly Production Support releases for all of Confidential ’s order management systems.
• Lead weekly meetings with development and QA teams on release milestone planning and updates.
• Reviewed and approved Emergency Production fixes with key requirements and risk mitigation in mind.
• Managed the releases for several 2015 Confidential Elite projects and leading a key project which was to reduce the critical risk of Confidential by moving customer credit card information to an external source.
• Also, supported the releases of 2nd and 3rd phases to an enhanced order management systems project.
• Lead the new Confidential Enterprise Release Management group, implementing several new release processes for the Business, Engineering and QA teams; simplified Jira workflows; and provided Release Management expertise on requirements gathering for new projects.

Confidential, San Francisco, CA

Manager, QA / Build & Release Management

Responsibilities:

• Worked closely with Marketing, Product Management, Merchandising, Customer Services and Engineering on release planning and feature launches.
• Defined and implemented Release Management process for Confidential since I was their first Release Manager.
• Worked along side with VP of Engineering and Directors on P0 issues and had the final approval for all release changes, schedule delay and emergency/hot patches to production.
• Minted application and database servers are hosted on Amazon Web Services.
• Managed a distributed, multi-cultural team of 13 QA Engineers from San Francisco and India to support development, weekly releases, performance and automated testing.
• Managed the day-to-day tasks and features testing per Agile methodology (sprint and release planning). In addition, developed a QA Career Path to maintain skill sets, advancement through promotion, and a consistent compensation packages for different levels of QA Engineers.
• Lead the implementation of change control management processes to track all changes to production and test environments.
• As an Agile environment, I participated in Dev Team's daily stand-up, weekly Sprint planning and retrospective meetings.
• For release, I created new branch for each week Code Freeze and labeled GIT commits for RC/GA versions to ensure the correct version deploys to each environments and servers as part of SCM.

Confidential, San Francisco, CA

Release Manager

Responsibilities:

• Collaborated with Business Stakeholders, Project Management, Development and QA teams to track and determine progress of each release which drives to production.
• Managed release schedules to ensure major milestones are met.
• Managed a distributed release team with members.
• With each release, presented to business and management teams the state of the release including known issues and their impacts along with appropriate actions.
• Provided management with daily and weekly status on release and its testing environments readiness and use.
• Partnered with other key members of the Release team to define and improve the Release Management process at Confidential .

Confidential, San Mateo, CA

IT Application Technical Architect

Responsibilities:

• Technical Project Manager/Head of CRM, CTI and Marketing solution unit.
• Responsibilities included managing, planning, designing and executing multiple high priority and complex projects.
• Lead the following projects: migration of CRM applications to blade server architecture, replaced old CTI system with Genesys and integrated Genesys with Cisco Unified Communications Manager and Onyx CRM to support over 600 Financial Advisers in blended inbound and outbound.
• Integrated a custom Sales Force Automation (SFA) application with Onyx CRM to utilize the same business and data layers.
• Propose re-implementation of CRM system to detach from current environment issues to support frequent business changes and future growth.
• Also, function as a Release Manager for all CRM and CTI products.
• Managed and scheduled release of new, enhancements and bug fixes.
• Established best execution plan and delivery method for all projects.
• Built automated release and rollback scripts, then validated and packaged for release.
• Lastly, coordinated with developers, project owners, QA, and business units to ensure a flexible, compatible and smooth released to both new and existing systems.
• Managed a team of 7-12 developers and consultants, maintain IT and Business projects relationship, application architect, review software and service contracts, contract negotiations, managing contractors and vendors, organize and lead both technical and functional meetings, deliver weekly status to management team, and mentoring staff developers.
• Built and lead a team of developers and consultants to support CRM, CTI, Business Intelligent and Marketing solutions. Also, acting as a SCM by tracking and controlling all CRM, CTI software and hardware related to ensure smooth upgrades from multiple vendors.