SUMMARY

• Experience technology professional coupled with 17 years of QA and testing experience.
• Strong ability to communicate with all levels of management and non - management personnel
• Managed testing teams on numerous projects and mentored junior team members
• Experience in testing Mobile, web based, client Server and mainframe applications
• Experience in creating test plans, test strategies, test scenarios, traceability matrix and project status reporting
• Experience in defect reporting testing and resolution.
• Experienced with manual, conversion, regression, system, functional, integration and UAT testing
• Experienced with the following methodologies waterfall and Agile
• Experienced working and coordinating with offshore teams
• Experienced in gathering business and system requirements
• Keen ability to relate technical information to non-technical individuals
• Former Stock Broker experienced working with the following investment products: Fixed income investments i.e. Bonds and notes, Domestic and International securities, FX, Options, Mutual Funds, and Annuities.

TECHNICAL SKILLS

Platforms: Windows, UNIX, Internet Explorer

Hardware: PCs, laptops, Printers, Smart phones and tablets.

Tools: HP ALM, PAC2000, QTP, PMUWS, Flexcube, Loan IQ, GSMOS, Swift, Clear Quest Defect Tracking, XML, Aqua, IDV, Clarity, JIRA, Oracle BI, MS Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook) Visio, MS Live Meeting, Filenet, Remedy, Rumba TN3270, Argent, E-commerce

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. QA Analyst

Responsibilities:

• Create test plan and test case/scripts and executed test scripts using ALM for the Aqua international payment application a mainframe application and IDV a web based application.
• The Swift upgrade is the focus for this project for both Aqua and IDV.
• Analyze project documentation ( Confidential, FSD) to determine and document appropriate test approach for projects
• Performed testing of Swift messages MT102 and MT202.
• Works in multiple development environments.
• Tracks all quality assurance metrics to include defects, test results and test and report to the project team and management.
• Ability to work with multiple teams in London, on-shore and off-shore.
• Effectively communicate with management, peers, and team in a timely manner.
• Development of an overall quality assurance approach and strategy for the projects. Facilitation across business and IT project team members for test objectives and pass/fail criteria.
• Keen understanding of the SDLC.
• Critical thinker, with the ability to negotiate with key stakeholders.

Confidential, Charlotte, NC

Cloud QA Lead

Responsibilities:

• Coordinated with multiple Application team and Project manager to migrate more the 1000 application to the cloud for the Azure Cloud Project.
• Ensure all deliverable are received i.e. Approved test plans, final SIT and UAT testing results and store on the team SharePoint site for future auditing purposes.
• Approve change request in Pac2000
• Facilitate defect management meeting using Application Lifecycle Management (ALM), provided defect status reporting and testing metrics.
• Create Master Test Plans and send out for approved from each project team.
• Review Cloud QA presentation with each project team on the process and deliverable need for each application to migrate to the cloud.
• Coordinate with testing teams onshore, offshore.

Confidential, Charlotte, NC

Sr. QA Analyst/Test Coordinator

Responsibilities:

• Manage allSIT and User Acceptance Testing (UAT) activities for the Deposit Guarantee Scheme Directive project.
• Managed testing teams onshore, offshore and London for the project.
• Analyze project documentation ( Confidential, FSD) to determine and document appropriate test approach for projects
• The following Application were included in this effort: Midas plus Cayman and London, Opics, Onyx and FACS.
• Facilitate defect management meeting using Application Lifecycle Management (ALM), provided project status reporting and testing metrics to project team and senior management
• Review the Business Requirements, Functional Specification documentation for each system included in the project.
• Ensured all deliverable were received and approved on-time and stored on the team SharePoint site.
• Work with testing teams to assess testing needs and resources, recommend changes as needed and resolve all issue’s related to the testing effort.

Confidential, Charlotte, NC

Test Engineer

Responsibilities:

• Understanding of test design, execution, project quality and delivery implementing best practices/techniques in an agile environment.
• Team player, fostering a collaborative environment, and often take the lead. Demonstrate the ability to work, collaborate and influence within the IT department.
• Effectively communicate with management, peers, and team in a timely manner.
• Ability to translate stories, use cases, requirements, and acceptance criteria into Test Cases and Test Scenarios.
• Provide support and input for system implementations, system upgrades and enhancements to include testing.
• Excellent analysis and problem-solving skills
• Continuously updating and improving processes, procedures, and practices.

Confidential, Charlotte, NC

Test Lead/Coordinator

Responsibilities:

• Manage allSIT and User Acceptance Testing (UAT) activities across multiple projects including multiple test teams.
• Gathering all data necessary to create test scenarios, cases and scripts and test plans
• Testing of internet base application.
• Verifying readiness of testing environment and necessary interfaces, developing schedules, assigning work to testers
• Facilitate defect management using Quality Center/Application Lifecycle Management (ALM), project status reporting and testing metrics to project team and senior management
• Work with project teams to assess testing needs and resources, recommend changes as needed.
• Facilitating status meetings and test kickoff meetings.
• Manage and assisting in creation of the following deliverables (test strategies, test plans, test case/execution, RTM, testing solutions, results, and schedules of the Test teams.
• Development of an overall quality assurance approach and strategy for the project.
• Facilitation across business and IT project team members for test objectives and pass/fail criteria.
• Determine readiness for testing in the build, deploy and implementation phases.
• Work closely with the implementation leads to coordinate implementation times and readiness.
• Provides work direction and assigns tasks to lower level employees.
• Recommend and implement process improvements

Confidential, Charlotte, NC

Sr. QA Analyst

Responsibilities:

• Performs end to end UAT and regression testing on multi-currency applications Flexcube, Loan IQ and Swift (SAA).
• UAT testing for the entire process to include GAMS, S3/Pega and GSMOS/Global Sanction Scanning.
• Validate payment instructions originating from Loan IQ
• Validate payment instructions processed the correct contract and currency in Flexcube
• Validate all the proper fields were populated in the Swift message
• Review any item captured by OFAC/GSMOS scan and disposition the item as need
• Work with user groups to provide training, resolve questions, assess testing needs, and recommend changes
• Development and execution of test plans and test scripts. Provide project and testing status reports to project team and upper management.
• Help define, reserve and store test data for applications to utilize for testing initiative
• Logs, tracks, re-test, software and specification defects using Quality Center/ALM,
• Review XML data for accuracy
• Review the Business Requirements, Functional Specification and Data Mapping documentation for the projects as needed.

Confidential

Test Lead - Client Systems / Dev QA

Responsibilities:

• Define roles responsibilities for testing team in Agile based projects, as well leading and assigning testing related task for a team of eight.
• Execute test scripts using Quality Center
• Perform data mining for testing using OBI (Oracle Business Intelligence Tool)
• Help define, reserve and store test data for applications to utilize for testing initiative
• Logs, tracks, and verifies resolution of software and specification defects
• Documents all phases of the Systems QA process
• Review the Business Requirements, Functional Specification and Data Mapping documentation for the projects as needed.
• Oversee creation of test plans, scripts and stories for own projects
• Performs SIT and UAT testing of applications
• Automate test scripts using QTP
• Write basic SQL scripts
• May lead and review test plans, Confidential ’s, and FSD’s written by others
• Produce daily and weekly status reporting
• Worked with offshore team

Confidential, Charlotte, NC

Sr. QA Analyst

Responsibilities:

• Review the Business Requirements, Functional Specification and Data Mapping documentation for the Project.
• Creates test plans and test cases for own projects
• Performs SIT and UAT testing of Loan IQ application
• May lead and review test plans written by others
• Creates, prepares and implements systems quality assurance reviews for numerous applications.
• Creates and maintains traceability matrix documentation from business requirements to functional design to data mapping to test scripts to ensure all requirements are fully traced.
• Coordinates and hosts the change management / change control committee process for all projects and ensures changes are logged and approved.
• Identify test scripts for regression tesing that can be automated in QTP
• Gives direction to less experienced analysts
• Logs, tracks, and verifies resolution of software and specification defects
• Documents all phases of the Systems QA process
• Facilitate daily, weekly meeting with test team, Business Analyst, Technical Analyst and developers
• Produce daily and weekly status reporting on project and testing

Confidential

Sr. Quality Assurance/Test Analyst

Responsibilities:

• Responsible for leading a team of Eight testers providing User Acceptance Testing (UAT) for the initial deployment and production prototype of the FIS Profile (deposits) and mobile banking applications for Confidential ’s new online bank.
• UAT activities included development of the UAT test plan, UAT test strategy, UAT test scripts, and the UAT end-to-end testing scenarios and project status reporting.
• UAT initiative also included execution of test scripts and communicated status of results via Quality Center test tool.
• Help define, gather reserve and store test data for applications to utilize for testing initiative.
• Testing incorporated multiple channels: standard banking correspondence, Online Banking, Remote Deposit Capture, Call Center, Mobile Banking, Web, IVR, and other simulated channels, using the following devices, Iphone, Ipad, Android and Blackberry.
• Facilitated meeting with business partners on script creation and defect tracking.
• Created and executed basic SQL queries.

Confidential, Charlotte, NC

Systems QA Analyst

Responsibilities:

• Define Roles and Responsibilities of the Testing Coordinator for the Waterfall based projects as well as assisting in assigning testing related tasks. This included coordination of 10 test teams.
• Provide Master Test Plan, Traceability Matrix, and Validation Report and other pertinent documentation for all assigned projects.
• Review the Business Requirements documentation and the Functional Specification documentation for the Project.
• Identify how many business groups will be required for testing in order to determine the size of the business testing efforts.
• Identify which applications participate in Integration System Testing (IST) and those that do not.
• Identify which applications participate in Environment Testing (ET) and those that do not
• Identify Testing Environment Requirements for all applications and groups so they can be entered into defect tracking systems by the timeline for the release.
• Help define, gather reserve and store test data for applications to utilize for test initiative.
• Obtain all Test Plans and/or Test Scripts from Applications and Business Groups ensuring the application team has obtained appropriate test plan signoffs.
• Publish meeting minutes from meetings run by Test Coordinator and any other related documentation which includes: meeting agendas and minutes, contact list updates, test cases/results validation.
• Provide daily/weekly status reporting to Operations Technology Management based on color status of project.

Confidential, Charlotte, NC

Sr. Business Analyst/Test

Responsibilities:

• Facilitated meeting with business partners in the requirements gathering process.
• Created detailed artifact documents, and workflows for the FX Options team.
• Collaborated with off-shore technical analyst to document procedures for FX Options, Hedges and swaps for the go forward system.
• Provided business analysis on multiple systems i.e. Fenics, Calypso and Opics.
• Documented new workflows for SOR go forward models.
• Created test plans, test scripts and test case for web applications.
• Created basic SQL scripts for data extraction.
• Executed manual and automated test scripts using Quality Center and QTP

Confidential, Charlotte, NC

Sr. Quality Assurance Analyst

Responsibilities:

• Review requirements, functional design document and develop test plans, scripts and test cases.
• Serve as SME on projects, SIT, Regression and UAT testing
• Executed manual and automated scripts using Quality center and QTP.
• Participate and coordinate user acceptance testing and validate to business objectives
• Develops, implements, plans and executes quality assurance process and reporting to ensure standards are met.
• Lead testing team of six on numerous company projects and coordinate testing across multiple business units
• Developed master test plans and testing strategies and provide status reporting for project.
• Participate in the test environment planning, and facilitate testing with partners.
• Identify and logs defects, manage to resolution and publish defect reports.
• Produce and executed scripts from functional design document and business requirements
• Used the agile methodology to develop and test an HP, HR management tool
• Systems tested PICCT and PAC2000
• Tested web application IT Service Management Tool, consisting of Change Management, Configuration Management, Problem, Call Tracking and Root cause.