PROFESSIONAL EXPERIENCE

Mobile Test Manager/Lead Engineer

Confidential, View, CA

Responsibilities:

• Finding/fully documenting/verification of resolution/mitigation of root cause issues from debugging and log examination from backend data analysis, watch or phone (iOS, Android).
• Validating proper HIPAA compliance, stress/robustness, point of communication failure, memory and debug error evaluation.
• Flashing and setting up devices and environments for maximum efficiency and accuracy of test investment appropriate for stage/cycle of development. Including RF pollution/signal/packet throughput assessment - 4G LTE, 3G, WiFi (security, frequency, availability, firewall impedance).
• Performing 24/7 testing for: duration and accuracy of sleep, heart rate, exercise, movement, steps, compliance of user to program goals and safety requirements/objectives.
• Customer Delivery/deployment assistance during test/evaluation phase.
• Defined watch kitting - setup procedures following quality verified end user environment conditions (time zones/network server latency).
• Test Lead over: Samsung + (end to end), Shop Samsung - purchasing live environment validation (iOS, Android, Mobile Web testing), Milk Music App.
• Converting User Stories and UI Specs into efficient test plans, milestones, test runs, and test cases appropriate to customers needs, time frames, and QA on shore and off shore resources.
• Technical Hands On Debug Specialist on each project I lead - finding and proving recall class - project ship blocking root cause issues above entire Dev team’s Sr Developers ability.
• Facilitated App Store issue resolution
• Foresight/Experience/Process Prowess - On own accord, researched and recommended major QA tools upgrades/efficiencies, enabling world class efficiency/collaboration wins, and key clutch breakthrough enabling abilities for entire organization.
• Device Manager, Purchase/Procurement Lead for the Division.
• Strategic device User Trial Bug Rock Star (rank 16th Samsung World-Wide)

Test Manager/Lead

Confidential Seattle, WA

Responsibilities:

• Sr Test Leader solely in charge of forming, forging industry best test engineering team, putting together realistic comprehensive detailed test structure, and comprehensive detailed test plan. My leadership, drive, skills and noledge of mobile testing transformed testing from one of the worst liabilities into the driving force to achieving and executing thoroughly in delivery of the key company deliverable - mobile application that is industry leading quality that can be sustained and repeated efficiently and TEMPeffectively.
• Developing QA tools, assuring proper test planning and execution in an agile environment for a complete rewrite of the mobile application.
• Hiring, developing, mentoring QA personnel.
• Coordinating with Design, PM, Development on project timelines, deliverables.
• Developed full test plan for company critical iOS mobile project.
• Developed quality first processes procedures for new development organization.
• Architect of full automation for iOS and Android platforms including daily build verification basic verification tests.
• Daily reporting on test progress and issues to varied audience from technical reporting to development team to key summarized reporting daily to Director, Sr VP and CIO, and major stakeholders.
• Facilitating proper communication to maximize project and QA efficiency in order to drive progress in key deliverables.
• Assuring salient mobile testing scenarios and technical aspects are covered at the proper time in development cycle to ensure exceptional customer acceptance and approval.
• Incident Point person for all mobile issues on current public released versions for Android, iOS.

Confidential Bellevue, Wa

Test lead on Mobile IMS

Responsibilities:

• Created / organized detailed test plans for IMS or WiFi calling including 911 emergency calls, audio path, voice and data (sms mms) and video calling scenarios.
• Set up full testing methods and capabilities environment including advanced networking and low / no coverage using certified equipment.
• Drove quality test environment and specialized tool usage to assure valid, accurate issues were reported. Helped train internal and external teams in these vital methods which greatly influenced efficiency and useful productivity of all teams involved.
• Specialized in on site joint testing sessions that greatly enhanced understand of best practices, quality logging, and worked very hard to turn around full and accurate root cause responses to critical issues. dis built a solid foundation of trust and confidence.
• Drove diligently for full understanding and positive verification of issues and clearly reported results to various levels using appropriate professional tone and right technical depth for audience
• Set up automated transparent testing tracking and reporting that assured all details were covered and reported on in easy repetitive format.
• Drove relationship and precise technical communication flows with various teams internal and external in Korea, Taiwan, India.
• Managed and drove technical processes for proper device configuration and detailed log capturing and proper testing conditions for radio, Ap processors, and WiFi using logcat, QXDM, pcap SIP dump logs.
• Specialized in power consumption evaluations and testing over IMS using proper standards and certified equipment.
• Trained for VoLTE IMS by world wide IMS dev leads understanding Qualcomm IMS implementation and Samsung IMS RCS-e approach joyn.
• In depth noledge of RCS version 5, 5.1
• Drove LTE testing with IMS.

Confidential

World Wide Mobile QA Manager

Responsibilities:

• Hired / Managed / Trained WW Mobile QA organization (Seattle, China, Japan) to thoroughly test all aspects of mobile shopping experience (applications, browse, backend).
• Drove testing/automation/deployment/release/satisfaction monitoring of Confidential Mobile applications/backend servers/mobile browse on iOS (Apple), Android, BlackBerry, WindowsPhone 7 (WP7) world wide for US, UK, Germany, France, Italy, China, Japan.
• Drove establishment and refinement of mobile development / testing processes.
• Developed thorough understanding of Device / Carrier / Operating system limitations.
• Thorough quality driven technical mobile testing skills in areas of memory & performance evaluations using build and debugging tools to the fullest extent.
• Developed appropriate schedules and test cycles to cover all end user devices/OS coverage / regression testing as well as new feature testing on current and upcoming devices /Oss for fast paced date and quality driven release cycles.
• Established and drove latency/performance expectations, tools and advanced representation of data that clearly outlined real confident data for decision-making.
• Drove build and deployment improvements including OTA (over the air) testing servers for iOS and Android builds that greatly increased department test coverage and availability.
• Developed thorough, predictable mobile release processes that delivered smooth customer upgrade and quality first-time user experiences for all marketplaces and device OS systems.
• Developed mobile end user monitoring tools and reports to fully understand and react to customer issues/suggestions for all marketplaces and device OS systems.
• Created vision and executed on mobile device automation for Android and iOS operating systems.
• Investigated/planned/purchased/configured/administered mobile devices (phones and tablets) for world wide testing on iOS, Android, Blackberry, Windows Phone 7.
• Managed world wide marketplace accounts / users for iOS, Android OS, + Confidential App Store.
• Evaluated/Investigated Crash dump reports to improve product reliability and quality.
• Wrote and developed load testing for Mobile server clusters.
• Wrote and improved log scraping tools to isolate and return application based latency data.

Confidential

Quality Assurance Manager

Responsibilities:

• Took leadership to assure development deliverables met all customer and partner requirements on schedule and of the highest quality.
• Worked closely with customer support, business and partner analysts to define/refine realistic requirements and expectations given the SDLC to address customer and partner issues and enhancements in each release.
• Managed and monitored internal stakeholders to assure necessary development receivables were produced on time for the proper and appropriate development cycle consumption.
• Wrote the SDLC framework which accommodated internal and external needs including predictability and sustained releases amid development of future of releases.
• Ensured smooth, quality delivery on budget that delighted our customers and partners via relationship management underlined with clear documentation and transparent work progress tools and regular succinct communication reinforcing the SDLC plan and cycle status and issues.
• Built up, directed, and drove via team building and motivational leadership - testing teams of all Confidential product groups managing 4 test teams (8 SDETs, 8 QAE) in Utah, Seattle, San Diego, Bangalore India.
• Product groups consisted of Client (local application on Win / Mac), Web Adminstration UI and API provisioning, Back-end Storage (250 Terabytes).
• Assured quality releases through thorough test planning and execution, adherence to sound development processes, listening to customers and partners, and close interaction with other development disciplines.
• Confidential Client and web interface localized in 36 languages, added mobile network awareness, fixed thousands of customer issues, improved performance of Win and Mac platforms significantly (45%).
• Process Improvements Contributions: Educated, Defined and Implemented 1) Product Triage and End Game focus on RC (release candidate) stability driven by testing. 2) Thorough Test Planning Excellence via use of efficient and TEMPeffective test tracking tools for test plans, and test cases 3) External bug escalation process 4) Bug Database cleanup and issue migration from one project to another 5) Interview Process enhancements 6) aided in partner contracts with leading telecom partners Vodafone (world wide), Lenovo, Comcast (US)
• I conceptualized, documented, got approval for and directed the creation and utilization of the following testing infrastructure assets. 1) the virtual Confidential test clusters, 2) the Virtual ESX servers containing VMs that point at those test clusters, 3) the Automation System to run the VMs to test 4) the test case repository that houses the test plans & test cases and logs the test runs and test results from manual and automated testing to report and give metrics to internal and external stake holders.
• Worked closely (regular face to face interaction and understanding, supported by clear concise goals and achievement tracking via sharepoint) with Test teams in Bangalore India, Seattle, San Diego.
• I setup and refined, team meetings, events, and reviews and goals.

Confidential

SDET

Responsibilities:

• Sustained engineering/release lead - All aspects of releasing and sustaining MacBU Macintosh Software products at Confidential .
• Coordinated multiple groups from multiple disciplines from 4 regions of the globe to release Confidential Office in 9 languages simultaneously to all regions of the world.
• Wrote scripts to reliably automate key release processes
• Reviewing Product Design Specifications.
• Writing US and International Test Cases.
• Automating Test Cases (Applescript, automation libraries,
• Creating Bug Reports.
• Verifying Bug Fixes.
• Process improvement suggestions.
• Communicating with Development on feature design and implementation.
• Communicating with Program Management on Feature design.
• Design Suggestions for future Office Products.
• Office-wide Features (Word, PowerPoint, Excel, Entourage):
• Quicktime (Movies, QTVR, Sounds, Streaming, Pictures), Drag and Drop, Drawing, Toolbars / Tooltips, Multi-User support, Digital Camera/Scanning insertion
• Additional Responsibilities:
• 3rd Party Testing Coordinator.
• Mac OS Advance Team Lead (qualified OS X builds from Apple)
• OS X trainer for entire Business Unit
• Performance Point Person (training, developing perf goals, ensuring goals were met)
• Configuration Point Person
• Manage technical relationship with Apple computer for MacBU
• Lead formation and direction of Mac Office automation
• Designed & wrote Signoff Document used by all MacBU test for Office X release.
• Team Far East Test Lead
• Technical Trade Show Representative - MacWorld (multiple times), Mac World Wide Dev Conf
• Products Tested for release: Office 2008, 2004, Office v. X SR1, Office v. X, Office 2001 & Office 98 for Macintosh
• Win Office Testing, Test Engineer Nov. '94 - Jan. '96
• Products Tested for Release: Office97 Professional & Standard Editions all languages

TECHNICAL SKILLS

Operating Systems: iOS 3-11 Android 1.5-8.1, Windows 95 - 10, Macintosh OS X, Linux, Unix.

Software Applications: QXDM, Logcat, IMS, VoLTE, joyn, Eclipse, UIAutomationviewer, Xcode (Instruments automation), Application Loader, iTunesConnect, Android SDK, Android Studio (DDMS, ADB), Android Marketplace Developer Console, Tizen Studio, JIRA administration, Apple Remote Desktop, Wireless Administration, MobileMe device tracking, MS Office (Pro), MSTest, Word, Excel, PowerPoint, Exchange, Outlook, Sharepoint, SVN, Visual Studio, MS Team Foundation Server, VMWare, Citrix, Selenium, QTP, Silk, TestCenter, Automation Anywhere. Visual Test, Testlink, Tests all, Windows Certifications Vista & WinQual, Windows Process Explorer.

Internet Explorer: (Mac/Win), Adobe PhotoShop, Adobe Premiere, Firefox.

Languages: VB, Basic, .Net, Bash, Flex, Java, AppleScript. JUnit

Servers: Tomcat (J2EE), Apache, Linux, Unix, OS X Server, NT.