Business Systems Analyst /Quality Assurance Engineer Resume San Dimas, CA - Hire IT People

SUMMARY

Five plus years as a Quality Assurance Engineer and seven plus years as a Business Systems Analyst
Participated in more than 120 projects (not all implemented due to different business factors)
Implemented the transition of more than 10 acquisitions requiring internal support
Achieved a 50% reject rate from test results (rejected one project for exceeding the testing reject threshold of 25%)
Skilled at both Waterfall and Agile (scrumban) methodologies
Tested a project dat implemented with an annual ROI of 1 million dollars
Utilize Snipping and Paint to create documentation and layouts for new or screen changes

PROFESSIONAL EXPERIENCE

Confidential, San Dimas, CA

Business Systems Analyst /Quality Assurance Engineer

Responsibilities:

Created documentation, for IT and clients, and business requirements for existing functionality and new features via Confluence and JIRA
Tested a sprint with a velocity of 80 plus points
Managed multiple responsibilities between Analysis and QA Testing
Initiated testing of web products across multiple browsers to ensure consistency of look, feel, and use for internal and external clients
Initiated inter - departmental relationship building and collaboration

Confidential, CA

Development Assistant

Responsibilities:

Raised approximately $3,925.00 in in-kind donations and/or sponsorship
Analyzed registration website and collaborated with developer on improvements and changes
Retooled donation request letters; created repeating slideshow via MSProject
Google video conference and desktop sharing for long distance collaboration
Utilized Pagemodo.com to include text and art to photos

Confidential, CA

Project Coordinator

Responsibilities:

Converted to a new printer contract over five years and saved $18,000.00
Negotiated a savings of $3,000.00 in t-shirt expenses
Negotiated a meal sponsorship of $700.00
Completed project support, in negotiated time frames, for more than seven different committees with competing priorities
Initiated disaster recovery for system back up
Managed contacting and staffing 200 plus volunteers for event weekend
Improved documentation of processes and procedures, as well as contracts with volunteer groups
Used SAP as a business user and, as a BA tested the SAP system during a “Rejuvenation Project”
Wrote and executed queries from multiple databases for business use
Developed Service Level Agreements, training manual, and processing guidelines for internal business units
Trained and mentored department associates and peers on existing and new products, and educated them to be self-reliant with available resources
Researched, identified, and provided solutions for correcting application defects
Coordinated internal efforts to provide clients support from aftermath of Natural Disasters: provided recaps of business units and team support

Confidential, CA

Associate Quality Assurance Engineer

Responsibilities:

Reviewed Service Requests (SR), wrote and executed test scripts to achieve expected results
Worked with programmers and internal business clients, as needed, to resolve discrepancies within twenty-four to forty-eight hours
Liaison between IT-QA, various business departments, and other IT departments
Identify system/screen enhancements
Respond to store e-mail requests for manifests, document add or removal of product, and interpret requests with vague needs
Write and document 25 “How To” process with snip and paint
Support company-wide inventory

Business Analysis

Confidential

Responsibilities:

Schedule speakers for monthly chapter meetings
Assist with member check-in at chapter and joint-chapter meetings
Coordinated with presenter needs and ensure all seven rooms had materials available - projector, surveys, microphones, and so forth
Edited magazine and corrected more than 150 errors
Added elements of Disaster Recovery
Liaison between committee and marketing team
Developed e-mail blast regarding award nomination considerations and guidelines

TECHNICAL SKILLS