Bilingual IVR Tester Resume Richmond, VA - Hire IT People

SUMMARY:

Experience into IVR testing and call flows.
Software testing experience working with WEB - based and desktop applications.
Solid knowledge of teh software testing methodology and software development life cycle (SDLC).
Knowledge of Tandem EPOC (Base24) application.
Experience in ATM Software, hardware, transactions testing. (Diebold, NCR, Nautilus Hyosung, Wincor).
Familiar with localization testing (English, Spanish, Russian).
Experience into Black Box, GUI, Functional, UAT, Regression, Performance, Integration testing.
Expertise in writing test documentation such as test cases, check lists, etc.
Experience in PC Hardware/Software configurations/installations and upgrades, troubleshooting and technical support.
Strong work ethic and teh ability to take on multiple roles to be successful.
Fluent in English, Spanish and Russian.
US Citizen.

TECHNICAL SKILLS

Platforms: Tandem EPOC (Base24), Platform Central 24/7

Data Base: TSYS, IRIS, DTM

Automation: Cyara Web

Testing Tools: Firebug, FirePath, IE Developer, Chrome Developer, Browserstack

Virtual Machines: VMware Bug

Tracking: JIRA, ALM, Facets, Stash, OneTest, TFS, Rally, RedMind SDLC

Method: AgileWaterfall Browsers: Internet Explorer, Firefox, Chrome, Safari

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Bilingual IVR Tester

Responsibilities:

Creating test cases in Agile environment using requirements, call flows and VUI specs (English/Spanish).
Participating in teh requirement discussion meetings, providing feedback on inconsistencies and open issues. Analyzing test results for suggestions on improvement.
Currently testing ‘CE’-Conversation Engine and ‘DNN’-Deep Neural Network. This is a new speech recognition engine, as teh old one, ‘MSE’, is going to end-of-support.
Knowledge in Speech/DTMF of IVR including system, functional, regression and usability testing.
Logging defects encountered during teh testing into JIRA.
Using TSYS - IBM mainframe backend for maintaining account/customer information.
Conditioning test accounts using IRIS - Agent desktop application.
Reviewing IVR reports, function codes, and call log verifications using 24/7 Platform.
Tested Chase credit cards web base application.
Created test documentation, test cases in Agile methodology.
Responsible for cross browsing compatibility testing.
Performed manual, functionality, regression, GUI, links, performance testing of Spanish interface, reporting bilingual bugs in ALM.
Used TSYS database to validate teh testing data.

Confidential, Plano, TX

Software Test Engineer

Responsibilities:

Studied requirements and various business aspects.
Performed IVR testing of Spanish version on Genesys platform.
Communicated with local and offshore members.
Created test cases into ALM
Performed IVR black box testing of Spanish version on Avaya Platform.
Provided GUI, UAT, functional, regression, cross browser compatibility and links.
Studied requirements and various business aspects in Rally.
Created test documentation such as test cases in Agile methodology using TFS.
Logging defects encountered during teh testing into ALM.
Provided manual/automated testing and executed GUI, UAT, functional, regression, acceptance and boundary testing. (Font size, spell check, proper labeling, tab order for teh form fields.)
Work with development teams to reproduce problems and resolved before release.
Performed black box testing cross browsing, links, performance and usability testing (folders/files misleading labels/information in popup windows, etc.)
Created test documentation, test cases in Agile methodology.
Analyze test results for suggestions on improvement.
Participated in teh requirement discussion meetings, provided feedback on inconsistencies and open issues.
Logged defects encountered during teh testing process into JIRA bug tracking tool.
Experience with tools such as Jenkins, OneTest, Atlassian Stash and Browserstack.

Confidential, Parsippany, NJ

Software Test Engineer

Responsibilities:

Tested in-house developed WEB based internal application.
Performed manual testing of ATM states, screens, transactions as well as voice guidance in Spanish and English version. Teh software was specifically designed for teh visually impaired persons.
Performed black box, GUI, UAT, functional, regression, links, and performance testing.
Created test documentation such as test cases in Agile & Waterfall methodologies.
Communicated with local and offshore teams to resolve issues.
Logged defects and provided linguistic support in Spanish translations using JIRA or Facets bug trucking tools.Performed black box testing of English and Spanish versions of IVR (Touch Town, TCRx, Power Speech) systems.
Studied requirements and various business aspects of retail pharmaceutical operation.
Was involved in many types of testing including functional, regression, usability.
Executed existing test cases and test suites. Updated test documentation when needed.
Updated Central and Local Modes of Jump Server using SQL.
Reported Software Anomalies using ALM.