SUMMARY

• Over 7+ years of experience as Software Quality Assurance Engineer and Business Analyst some projects
• Extensive experience as a Business Analyst in requirement analysis, elicitation, presentation and documentation of Business, IT & Functional Requirements, Business Process Re - engineering and Project Management within Banking, E-commerce and Healthcare domain
• Experience in QA manual and Automation testing of Web and Mobile applications
• Experience using SOAP UI for both mobile and web services Testing
• Extensive experience in writing Business/User Requirements (BRD), Functional Requirements Document (FRD) that matches client-server Technical system setups, Data Mapping documents and Use Cases, Vision, Scope, Statement of Work, Project Plan, Quality /Test Plan and Defect Management documentations.
• Expert in using MS Office applications for day to day activities, MS Visio for drawing Flow diagrams
• Proficient in creating UML diagrams like Use Case diagrams, Data Flow, Activity, Sequence, Collaboration, State, Workflow, Process flow and Deployment Diagrams.
• In-depth understanding/experience on Software Development Life Cycle (SDLC), Rational Unified process(RUP), Agile/SCRUM Methodology, Product Data Management QA Methodologies such as defining the test Plans, Conducting the User Acceptance Test(UAT) by Executing Test Scripts and Test Cases
• Skilled in managing & controlling meetings and facilitating all levels of management/business owners, developers, QAs, stakeholders, business users and off-site teams in JADs, Brainstorm sessions, White Boarding, telephonic & web conferences using WebEx/Go to Meeting.
• Strong leader and team builder with excellent analytical and communication skills with capability to handle new business models, technologies and tough situations, dedicated to meet deadlines, strong negotiation when required, provide necessary deliverables and resolve conflicts/issues creatively by out of the box thinking.
• Experienced in working with offshore, onsite teams on day-to-day basis
• Experienced in different phases of testing for UI, Functional, Integration, System, Regression and User Acceptance (UAT), Compatibility, Database Testing
• Testing mobile applications using Android studio, Xcode, perfecto and KDA
• Experience is diagnosing iOS based devices using iPhone Configuration Utility
• Executing SQL queries using TOAD/Management Studio with different database management systems such as Oracle, SQL Server for data validation and verification
• Experience in reviewing requirements and design documents and developing Test Plans, Test Scenarios, Test cases, Test Scripts and Test metrics
• Experience with Testing, Staging and Production environment for UAT to final release of the application
• Experience with Release Management for multiple projects using HP-ALM Release Management Module.
• Experience using Project Management and defect-tracking tools including Test Manager, Jira, Bugzilla and HP QC/ALM

TECHNICAL SKILLS

Operating Systems: Windows variants, macOS, UNIX, iOS, Android

Artifacts: UML Diagrams, USE Cases, TEST Cases, Activity & Sequence Diagram

Workflow /Mockup Tools: MS Office, Excel Macros, MS Visio, Blue Print, Balsamiq

Programming Language: C/C++, Java

Project/Defect management Tools: HP Quality Center/ALM, MS-Project, Bugzilla, Jira, Invision

SoftwareFrameworks/Packages: Android studio, PhoneGap, Xcode, iPCU, Perfecto, KDA

Database/Tools: SQL, MySQL, Oracle, TOAD

Scripting/web Languages: VBScript, HTML5, CSS3, JavaScript, XML, Ajax, JSON

Testing frameworks/Tools: HP QTP/UFT, SOAP UI, JUnit

Version Control System: SVN,sGit

PROFESSIONAL EXPERIENCE

Sr. Quality Analyst-UAT

Confidential, SFO-CA

Responsibilities:

• Responsible for handling a Team of QA/UAT and Production for various projects
• Manage UAT from start to finish by taking care of multiple priorities, coordinating tasks, Taking care of Cross-functional team communication, setting up agenda’s and creating timeline’s
• Send the critical updates though e-mail and create and maintain documentations and facilitate weekly meetings
• Reports the project status by collecting metrics and reporting to managers and business stakeholders
• Reviewing the requirements and putting the right size and estimate for QA efforts
• Giving Demos of current applications internally and to the business owners on Monthly basis and Create an RTM
• Give the Final green light for the final pilot and roll out of different updates for Confidential ’s branches to maintain their workstations and updates
• Analyze and study various applications data and write an detailed document for Various projects
• Work with different teams and key person involved in Vendor communication
• Perform various installations on systems and performing system Testing by checking windows logs and support team on daily basis perform regression testing for both web and native application and Responsible for Final production Checkout for various applications and firmware updates
• Performing peripheral and compliance Testing on daily bases to make sure the new updates are compatible with the application’s core functionality
• Performing various device testing for example on panini for Teller, VeriFone for pin pad and AddMaster as and when needed
• Performing various SQL commands to Query database as and when needed mainly for reporting
• Sync up all data in the cloud and collaborating with other branches to make sure data is updated
• Managing The team to make sure that we are beating deadline
• Conducting weekly team meeting for new Releases and updates
• Performing bug review (Triaz)and resolving them on timely manner using HP-ALM
• Performing UAT on various types of document, Check, single function and multifunction printers and giving sign off for production checkout
• Performing production checkout mainly on workstations, laptops, iPhone, Dell and NCR Tabs and sending the final sign off for pilot to other branches
• Highly involved in Communication with pilot branches and Conduct the meetings for the same
• Writing the scripts for upcoming projects using VBscript and python.

Environment: Quality Assurance, Compliance testing, WebEx meetings, Vendor communication, Python, VBScript, Teller, Verifone devices, Manual testing/UAT, RTM, HP-ALM, DHR, BHD

CRM Implementation/IT Analyst

Confidential

Responsibilities:

• Obtained deep understanding of current business process, which were included recognizing involved departments and their tasks and roles in process
• Act as a Program Manager and Bridge the Gap between various team for smooth operations time to time
• Effectively conduct Gap Analysis to demonstrate current system and proposed system
• Understood the legacy system and its features before preparing the user stories
• Reengineering business process in order to have efficient workflow that reduced unnecessary tasks and increased performance
• Develop Functional Specification documents (FSD) for the new system training manual and test its functionality
• Insured that employees adhered to established implementation standards and software rollout processes, created testing procedures for CRM applications and quality assurance processes
• Designed and created templates for reporting functionality based on business requirements
• Generate monthly analysis reports for all sales, cost schedule and risk analysis
• Supported the customer Management Process, in which Invoices were processed
• Analyzed Business Requirements and understood customer and developed QA/SIT Test Plan using Testing Methodology
• Developed QA Test Plan with cross-functional team to approve business logic and baseline documents
• Created Different Releases for the User Stories and then further divided the test cases among each release
• Performed manual UI and API Testing using SOAP UI
• Performed functional testing by deployment request, sanity testing, prioritized QA test cases within project plan
• Developed SQL script to validate data transaction in front end testing
• Designed, developed and implemented user acceptance testing (UAT) cases and plan

Environment: MS-Word, MS-Project, MS-Excel, SOAP UI, API-Testing, TOAD, XML, Visio, JIRA

Sr. QA Analyst/Lead

Confidential, Dallas, TX

Responsibilities:

• This project followed an Agile Scrum SDLC methodology
• Lead a team of 4 offshore consultants
• As a QA lead, created status reports and presented to upper management
• Created test plan document on the basis of Requirement analysis for the mobile app
• Performed reviews of the test cases written by others team members against the requirements and suggested any enhancements required
• Actively participated in daily scrum meetings to define the main business flows across all sprints
• Created new test cases for manual testing using QC/ALM and imported them using MS Excel test cases to ALM
• Performed manual testing on different devices iOS(6.x,7.x,8.x,9.x), Android(4.x,5.x,6.x), Nexus, HTC, LG
• Performed UAT in the production environment with other stakeholders and final release of the web application
• Performed automated regression test using keyword driven programming in UFT
• Performed smoke, black box, functional, integration and regression testing of the bank’s mobile application on iOS and Android devices
• Validated the different functionality of the mobile application using both positive and negative testing approach
• Developed SQL queries in SQL server database to conduct database testing
• Performed UI, functional, cross- platform testing using Perfecto mobile in UFT for various mobile devices
• Performed integration testing on the web services using SoapUI, importing WSDL for each web service request
• Performed manual testing with different carriers including AT&T, Verizon4G, Wi-Fi and data
• Categorized bugs based on the severity and interacted with developers to resolve in timely manner
• Conducted meetings with product managers, developers and other QA members on reviewing and resolution of the defects
• Evaluated test results to determine compliance with test plan and established business process
• Interacted with developers, business analysts and the DBA to resolve technical issues
• Actively participated in regular QA team meetings to discuss testingprocess and suggested improvements to the application design and features

Environment: HP ALM/Quality Center, QTP/UFT, Manual Testing, UAT, VB Script, UNIX and Windows XP, MS-Excel

Sr. Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Analyzed the current business environments and was responsible for requirement analysis, & program analysis.
• Prepared the Requirements list detailing the pre-existing system features, new features and enhancements to existing features and assigned priorities to the features.
• Involved in writing BRD & FRD with the help of Business users by conducting elaborate requirements detailing sessions with users to understand the various activities related to the vendor and the flow of information between the vendor management system and other systems.
• Created Process Work flows and Activity diagrams to highlight the flow of information between various systems.
• Conducted JAD sessions with local management and other stakeholders for open, pending and critical issues.
• Worked with development team to ensure correct rules are implemented for the query module.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Work with users, technical staff and management for approval of project deliverables and testing.
• Held group meetings, walkthroughs and supervised/trained other team members on the business process, overall processes. Helped clients define both business and technology driven project requirements.
• Used MS Access, MS Excel (Pivot tables), SQL for data analysis and data validation to ensure that the data in the Vendor Management System matches the data in other dependent systems.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Problem solving skills and building a liaison between business and technical ends of the project.

Environment: MS Office Suite, MS Visio, SQL, HP Quality Center, Rational Requisite Pro

Sr.QA Analyst /Business Consultant

Confidential, Campbell, CA

Responsibilities:

• Extensive involvement in various phases of SDLC using Agile Methodology
• Gathered User requirements, analyzed requirements, test strategies, use-case models, activity diagrams, sequence diagrams and collaboration diagrams and created test cases and test data
• Created initial wireframe using Balsamiq Mockup for Web Application Payment Gateway, Order, Return, Refund, Reconciliation for functional Specification
• Done Web Services application testing using SOAP UI
• Tested functionality and integrity of payment gateway using Perfecto
• Gathered all the business Requirements for the client and converted them into Use Cases for the development team
• Documented and made various power point presentation to showcase actual Functionality of the mobile application to the client
• Use Android ADB for installing and testingAndroid mobile application; produced corresponding documentation to cover new functionality
• Used various iPhone and Android support tools like iPhone Configuration Utility, SDK Android Debug Bridge (ADB) to install the builds and extract the logs from different phones and to maximize the test effectiveness
• Tested the hybrid PhoneGap app using Testmunk automation framework for cross-platform integration
• Performed UAT before the actual Release of the final app for both iOS and android

Environment: JIRA, SQL, SOAP UI, Perfecto, HP-ALM, Balsamiq, Adobe-Illustrator, MS-Power-point

QA Engineer

Confidential, Houston, TX

Responsibilities:

• The project followed Agile Scrum methodology to track, develop and test, bi-weekly sprints
• Participated in Requirements and Requirement Traceability Metrics (RTM) with project teams
• Created test requirements, test metrics and assigned the test cases to different test case folder in ALM
• Analyzed requirements, traceability, test strategies and created test cases and test data
• Performed integration testing on the SOAP web services using Soap UI
• Performed various SQL queries manually and using Toad to validate ETL EDW load and business feeds
• Validated the ETL Pentaho Kettle scripts for data conditioning, transformation, validation and loading
• Tested a number of complex ETL packages for initial and daily data loads
• Performed defect root cause analysis, interacted with related team, and tracked defects in a HP QC
• Assisted business & marketing team in execution of UAT by providing data
• Designed, developed and implemented user acceptance testing (UAT) cases and plans
• Identified test cases for the automation based on repeated scenarios and automated using HP QTP
• Performed data driven testing using QTP scripts
• Documented detail test plans, test cases, test scripts and expected results in Quality Center (ALM) and traced the test cases to the requirements
• Analyzed requirement updates and mapped them to their test cases
• Reported results and defects in HP Quality Center

Environment: HP Quality Center, SQL, TOAD, Agile, ETL Pentaho Kettle, XML, PuTTY

Android Test Engineer/Jr. Android Developer

Confidential

Responsibilities:

• The project followed Agile Scrum Methodology to Design, Develop, Test and Deploy the application
• Architected and implemented QA processes (e.g. defect tracking, test case management, automated testing strategies, etc.)
• Created and executed test plans and test cases Manually using MS-Word and MS-Excel respectively
• Manually tested the Application flow for different devices
• Created and maintained virtual test lab resources via VMWare virtualization
• Used Emulator in Android SDK for installing andtestingAndroid Mobile application
• Used Simulator in Xcode for testing app on iOS Mobile application
• Used Bugzilla for defect tracking and Reporting in MS-Word
• UsedUNIX commands for various operations to work with installing, configuring and deleting the builds and reviewing and extracting the logs
• Actively participated in regular QA team meetings to discusstestingprocess and suggested improvements to the application design and features