SUMMARY

• Talented professional around 10 years of visible achievements in leading Information Technologies
• IT experience as a QA Project Lead / Sr QA Analyst/ Onsite Coordinator/ Test Engineer with experience in Manual and Automation Testing
• Extensively proficient in Analyzing Business Requirements, Developing Test Strategy, Test Estimations, Test Plan and designing Test Scenarios, Test cases
• Retail & Restaurant domains experience with network management, POS terminal setup and POS peripheral.
• Experience in retail & restaurant payment solutions testing with various electronic tender types including credit, debit and gift cards.
• Good experience across all stages of SDLC.
• Massive knowledge & experience in Retail, Restaurant & Hospitality, Product Engineering, Mobile App, Embedded Systems and Firmware domains.
• Experience on Oracle Simphony POS, A1POS, NCR POS, Micros POS, SAP Point Of Sale (POS), Oracle XStore POS, Mobile App, iPad, Online Ordering (.com), device and Firmware testing.
• Experience on Kronos WFM (version 6 & 7), Manhattan, GIS applications
• Good experience in Analysis, Design & Execution of Manual & Automated (QTP 9.2) testing for Web based Applications.
• Experience on SoapUI functional testing
• Strong experience in Functional, System, Integration, Regression, Performance, GUI, Localization, UAT and Mobile App & Mobile Web testing on Mobile, IPAD's.
• Worked on various projects using Waterfall, Agile and V - Model execution
• Experience in Backend Testing using SQL queries
• Expertise in developing Test Strategy, Test Plan, Test Estimations, Test Procedures, Test development, Test Execution, Traceability Matrix, Test Metrics and Status Reports.
• Possess problem-solving skills, Ability to follow industry standards and procedures. Quickly learning new concepts and applications. Strong communication and Interpersonal skills.
• Experience in test planning and scheduling, Bug tracking and Reporting in HP ALM/QC, MKS, JIRA, Zephyr, Confluence and Rational Clear Quest.
• Experience in Customer facing role, Onsite and Offshore working model and participating in Project status calls.

TECHNICAL SKILLS

Testing Areas: Integration, Functional, Performance, Smoke, Unit, Regression, GUI, Localization, User Acceptance, Compatibility, Adhoc and Black box testing

Test Management Tools: HP ALM/Quality Center, JIRA, Zephyr, Confluence, Rational Clear Quest, Zeenyx, MKS Integrity Manager, ATMS

Testing Tools: Quick Test Professional (QTP 9.2), SoapUI

Databases: Oracle, SQL Server

Operating Systems: IOS6, IOS7, Win2008/2003/XP/2000, Windows 7, Win XP, Unix

Expertise in Domains: Oracle Simphony POS, A1 POS, Micros POS, NCR POS, Point Of Sale (POS), Oracle XStore POS, Mobile App, Mobile Web, iOS, Android, Firmware Testing, Retail domain, Restaurant & Hospitality domain, Manufacturing domain, Kronos WFM, Geographical Information Systems, Manhattan

PROFESSIONAL EXPERIENCE

QA Project Lead

Confidential

Responsibilities:

• Responsible for Compatibility testing of Oracle Simphony POS, NCR POS, A1POS and Micros POS
• Analyzing requirements, detailed design documents and develop the Test Strategy, Test Plan and Test Estimations for the functional testing
• Develop, Maintain and execute the Test scripts in JIRA, Zephyr, Confluence and Conduct Defect triage meetings with Dinebrands, SVS, Merchant Link, Rosnet and Oracle project teams
• Responsible for Mobile App and Mobile web testing on iOS and Android
• Responsible for testing the integrations - Online Ordering System (.com), Mobile App, ELC (Presto devices), Gift Cards system (SVS), Credit/Debits cards system (Merchant Link), EMV, Reports (Rosnet), KDS Systems, Dine Plate, GSM
• Responsible for certification testing on 3rd party integrations
• Manage the team and work allocation and review
• Tracking the project deliverables and daily status
• Build different lab environments for POS systems.
• Responsible of testing Table Top Devices and Server Tablets
• Walkthroughs and status meetings with senior management
• Manage the test cases, test status in JIRA and project documents in Confluence.

Environment: Oracle, Windows, Micros, A1POS, NCR, JIRA, Windows 10, Windows 2012, Windows 7, IE9, iOS, Android and Firefox.

Sr QA Analyst

Confidential

Responsibilities:

• Analyzing requirements, detailed design documents and preparing the test plan for the functional testing
• Develop, Maintain and execute the Test scripts in HP ALM and Conduct Defect triage meetings.
• Develop Test strategy, Test Estimations, Project documents
• Build different lab environments for SAP POS and Oracle/Micros (XStore) POS systems.
• Responsible to test Visa, Master card, EBT, American Express, Confidential Credit card, SVC (Gift Card), EGift card, Reward certificate, IVR (Interactive voice Response) related transaction.
• Validation of POS ability to read cards, EMV, store server and back office integration.
• Cash office process using CP3000 application
• SVS, Synchrony, InComm, Hallmark vendor cards certification on POS systems
• Tested on various VeriFone VPP Pin pads such as MX 0860 and MX 0915 pin pads.
• Performed POS (point of Sale) testing using image scanners, barcode scanners, POS registers, scale, MS Patches and Afaria.
• End to End functionality validation using POS application on tablets
• Perform Image staging and build, Image testing, Microsoft Patches, Quarterly Password updates
• Responsible to test Timekeeping, Attendance, Scheduling, Payroll, Reports, Accruals, Integrations, Transfers modules in Kronos WFM
• Conduct End to End testing to upgrade Kronos from version 6 to 7
• Responsibility of blocks configurations in Kronos
• Work on People, Accrual data loads
• Responsibility to create different user roles in Kronos WFM
• Played key role along with the Manager in the go / no-go decision making and provide insights into the testing risks, opportunities and impacts. Escalates where appropriate
• Executing SQL queries, views, and functions for back end data verification.
• Support to onsite and off-shore test teams to coordinate all testing activities

Environment: JAVA, Windows, Mainframe, HP rp5800, IBM 4690, VeriFone MX925, Xenon 1900, IVR, JIRA, MKS Integrity Manager, SQL, Oracle, Lawson, HP ALM, IE9 and Firefox.

Onsite Coordinator

Confidential

Responsibilities:

• Responsible for Coordinating Onsite and Offshore teams.
• Daily interactions with Customer to update the status and developing the bridge with offshore team.
• Ownership of replicating the similar test environment at offshore in order to build the team.
• Responsible for solving the technical issues and Device testing.
• Tracking the Offshore and Onsite teams work status.
• Developing Test Cases for defect fixes and enhancement features & executing test cases.
• Preparing test estimates and efforts for upcoming test activities and beta requests
• Maintain and prepare the daily project Reports.
• Responsible to conduct daily team standup calls.
• Responsible to conduct weekly status meetings with management.
• Creating and schedule the test cases, defects creation in QC.
• Involved in Test Case Revamp for regression test cases.
• Implemented OA (Orthogonal Array) tool for optimizing test cases.
• Responsible to review the defects and assign to respective development team in QC.
• Experience in using tools such as HP DSS, WJA and ANTEATER.
• Responsible for conducting the fleet testing across the products.

Environment: JAVA, All Windows flavors, Quality Center 10, QTP, MS Office, Web jet Admin, Digital Send Service, Printer Drivers, Analog Fax, Embedded Web Server

Software Engineer

Confidential

Responsibilities:

• Communication with developers and understanding FDP’s (Feature Development plan) to write FQP’s and Fixed Focus test cases. FF Testing is the Frontrunner testing in our Project. Our deliverables has a huge bearing the way Qualification of FF defects are performed.
• Creating Logs and Logging defects in defect tracking tools i.e. Quality Center 10.1, MIMS (Internal) and DIMS (Rational Clear Quest).
• Worked on HP proprietary tools like Digital Send Software (DSS) and Web Jet Admin (WJA).
• Performing Merge review and changing the Test status by qualifying the Defects.
• Writing Test Cases for defect fixes and enhancement features & Running test cases.
• Conducting GUI, Functional Testing, Regression test, BFT for subsequent code drops.
• Preparing the Weekly Test Metrics like WSR and Capacity plan.
• Preparing the Project data metrics Report (PDMR).
• Responsible for conducting the fleet testing across the products.
• Participating and conducting the table review for the feature enhancements
• Work allocation to team members and tracking the assigned work as a lead.

Environment: JAVA, All Windows flavors, Quality Center 10, MS Office, Web jet Admin, Digital Send Service, Printer Drivers, Analog Fax, Embedded Web Server

Test Engineer

Confidential

Responsibilities:

• Responsible for Regression, ad-hoc, exploratory and performance testing of the respective products.
• Had taken over the responsibility as Test Engineer and later adoned the role of a Test Analyst and then recently as shift lead for a new set of products.
• Executing test cases, regress bug fixes and logging defects in MIMS and DIMS (Rational Clear Quest).Here a lot of care has to be taken when prioritizing and segregating defects based on functionality, area etc. This would help in assigning the defects based on CPE, NPI or R&D Team Defects.
• Preparation of daily/weekly shift details, pending execution lists and test execution metrics for various CPE releases.
• Since the Team size was big Attrition rate was pretty high. This necessitated conducting small time Induction programs in which I Volunteered to conduct initial Introduction of the Project/Process to the new team members as well take sessions to new/Existing members on the new FQP’s written by me and help other FF engineers.
• Responsible for conducting fleet testing across the products.

Environment: JAVA, All Windows flavors, Quality Center 9, MS Office, Web jet Admin, Digital Send Service, Printer Drivers, Anteater, Analog Fax, Embedded Web Server

Functional Tester

Confidential

Responsibilities:

• Responsible of web based testing for various products
• Involved in Functionality testing, compatibility testing and localization testing of the embedded web server.
• Created Slow Network setup to test the web application using (Net Disturb tool)
• Executing test cases regress bug fixes and logging defects in Rational Clear Quest. Here a lot of care has to be taken when prioritizing and segregating defects based on functionality, area etc.
• Responsible for Regression, Ad-hoc and Exploratory testing activities.
• Discrepancies in the Test Case fails are discussed with the Developers and attach to the Defect Information Management System (DIMS).

Environment: JAVA, All Windows flavors, Clear Quest, MS Office, Web jet Admin, Digital Send Service, Printer Drivers, Anteater, Analog Fax, Embedded Web Server