SUMMARY

• IT QA Test Manger with 15 years of experience in the full Software Development Life Cycle (SDLC) process.
• Strong background implementing full Testing Processes, Project Management, Planning, Risk and Issues Management.
• I have experience working closely with Senior Level Management, Line of Business, offshore teams and Developers to meet project goals.
• My goal is to deliver High Quality project on time within budget.

TECHNICAL SKILLS

• Performance Testing
• Stress Testing
• Automation Testing
• Back - End Testing
• Production Support
• Query Analyzer SQL
• Expert skill level with Excel, PowerPoint & Word
• Expert skill level creating Test Cases & Test Plans
• Expert skill level creating Test Plans
• Expert skill level creating Testing Estimates
• GUI Testing
• Defect & Bug Management
• Experience Designing and leading QA Tester Training
• Strong conflict resolution skills
• Black & White Box Testing

PROFESSIONAL EXPERIENCE

Project Test Coordinator

Confidential, Charlotte, NC

Responsibilities:

• Implemented company-wide testing standards to align with QA Best Practice standards
• Preparation, reporting and presentation of monthly QA results as well as root cause analysis and potential training opportunities. Develop reports and presentations based on QA results.
• Work with Project Manager to identify Project Scope & Budget during early SDLC phases
• Lead the effort to latest tools and technologies providing a strategic view of test efficiency Manage resource capacity of the QA organization for optimal productivity
• Recommend improvements to SQA and Project Management processes and procedures as needed
• Work directly with Senior level management, PM, developers & business to resolve projects testing issues
• Lead all standard testing deliverables needed for all phases of testing
• Working with Business Team, Developers and users in establishing test cases and test scenarios to ensure that all requirements and thoroughly tested
• Prepare High level Functional, Integration, E2E and Regression scenarios for Project Team
• Create an organization of hybrid (Manual & Automation) leads and analysts Evaluate performance of QA Leads & Analysts and provide continuous feedback to ensure continuity in QA

Project Test Manager

Confidential

Responsibilities:

• Test Manager for BOA 2011 Debit Fee Project with 9M budget managed over 60+ applications and 100+ testers
• Managing a team of QA Leads & Analysts and the workflow for each QA project from initiation thru deploy.
• Ensure adherence to Testing Governance and oversee the quality of deliverables Produce reports/ dashboards to highlight the quality of the current release and provide predictability for production readiness
• Be an advocate for Quality Assurance best practices across the entire SDLC, not just within the Testing / QA phase Pro-actively facilitate continuous improvement in all areas of the SDLC from continuous integration, estimating and tracking of artifacts to execution of test process through all project phases
• Lead all Project Team functional, integration, End to End testing, UAT and Production testing
• Prepare Test Strategy document and review with required stake holders for approval
• Conduct test planning sessions between onshore, offshore and onsite teams
• Review and Verified Test Strategy, Test plans and Test Scripts with Test Team
• Managed all IT Testing management status and reporting for offshore testing
• Build, updated, and managed the testing sections of the project schedule
• Prepare status reports on a daily basis and identify any risks, issues and mitigation plans

IT QA Manager

Confidential

Responsibilities:

• Created, Developed and executed Test Strategies, Test Plans, Test Scripts & Test Cases
• Implemented company-wide testing standards to align with QA Best Practice using Agile Development
• Overseen and managed highly demanding customer migration effort
• Improved project test management process, including risk and issue management process.
• Work directly with senior level management, PM, developers & business to resolve projects issues.

Quality Assurance Tester

Confidential

Responsibilities:

• Use Quality Center for all Testing pillars
• Lead communication with Development and Technology Team
• Managed day-to-day system performance
• Review & Executed Test Plans & Test Cases
• Managed Defect Capture Process
• Coordinated all User Acceptance Testing (UAT) & Clint Acceptance Testing (CAT)
• Help Develop, Maintain and Executed Test Plans, Test Scrips & Test Cases

QA Functional Tester

Confidential

Responsibilities:

• Managed Production (Customer) Support
• Train and mentor staff to improve their testing capabilities
• Created & Executed Web based GUI testing, Functionality testing, and Regression Testing
• Improved Testing Standard for Testing Team
• Banking Tele-Communication Phone Testing, Fax Testing and Email Testing
• Monitored First Union & Wachovia International payment merger

Quality Assurance

Confidential

Responsibilities:

• Help Develop, Maintain and Executed Test Cases
• Monitor defect management and provided detail status reports
• Review Business Plans & Test Plans
• Use Test Director as Main Testing and Defect tool
• User Acceptance Testing (UAT) & Clint Acceptance Testing (CAT)

QA Manager

Confidential

Responsibilities:

• Managed communication to Senior Level Management of all Project Test Status
• Managed all QA management testing needs and issues
• Ensure a solid, repeatable QA process is in place and being followed
• Ensured all projects were in budget and on time with no defects
• Prepared Documentation for Functional and User Requirements.
• Coordinate all testing effort, including the coordination of outsourced testing resource

QA Tester

Confidential

Responsibilities:

• Created, Developed and Excuted Test Cases & Test Scripts
• Track Quality assurance metrics such as defect densities and open defect counts
• Perform Manual Testing, UAT, CAT & SIT testing
• Maintains defect documentation and logs. Assists in generating problem resolutions and reporting