SUMMARY

• Fifteen years of singularly focused Quality/Test Engineering, Configuration/Release Management, & Production Operations Support expertise in enterprise n - tier Client/Server ICT Systems while pursuing a vast variety of Software Engineering SDLC processes, their associated techniques, and tools.

PROFESSIONAL EXPERIENCE

QA/Test/Release Engineering Manager

Confidential, Sunnyvale CA

Responsibilities:

• Conceptualized, Instituted, and Promoted a strategic risk mitigating Quality Process covering teh entire Testing Pyramid Spectrum at Fujitsu's Global Net Division in Sunnyvale, CA while directly working wif Corporate Japan and Worldwide Fujitsu Group Subsidiary Companies
• Managed QA for teh 24/7 CMS Production Service that delivers fujitsu.com’s branded web presence globally while meeting/exceeding Service/Operation Agreement Quality (SLA/OLA)
• Statistically analyzed teh n-tier client-server enterprise SOA system and derived its QA Plan, Test Plan, Test Design Model, Testing Strategy, Release/Configuration Management Plan, Measurement Plan, Risk Management Plan, Release Deployment Plan across numerous releases over teh years
• Conducted QA verification based Release Deployment of system changes to Production Operations successfully delivering numerous major System Releases, & important Service Packs meeting stakeholders’ Acceptance Criteria
• Set up and managed Continuous Integration infrastructure using Jenkins CI Server for JAVA project codebase using Maven Build automation management and SVN Repository
• Integrated TestNG based Unit/Integration Test Automation Framework wif Jenkins and Maven
• Worked as DevOps Team to automate deployment for Continuous Delivery to Cold Standby
• As DevOps executed teh Deployment MOPs to STAGING & PRODUCTION ENVs
• Worked wif Development on Branching Strategy & Versioned Releases
• Conducted Release Go-NoGo Meetings wif Objective Acceptance Criteria that meets SLA/OLA
• Built Automation Test framework that includes CI Server Integration, Dynamic Test Configuration, Distributed/Parallel Execution, Data-driven Tests, Online XSLT Report Dashboard
• Wrote robust test-design-standards-driven Java(TestNG)/Python/Selenium/Jmeter Page-Object-Pattern based Hybrid-Framework-Driven Automation programs for Unit, Component, Integration, Functional, Regression, Localization, Security, Migration, Capacity, Endurance, Load, Stress, and Performance testing that Continuously-Integrated wif teh DevOps Build Pipeline (Maven, Jenkins) using Agile Best Practices
• Hired and trained teh QA team (including offshore, & automation activities)
• Created tests for SOA (RESTful) Web Services like CMS, Google Search Appliance, Multi-Step Web Forms, Property/Listing/Reports, Data Conversion, Analytics, and Web Infrastructure Components like Firewalls, Load Balancers, Redirection, Data/File Servers, Web/Data Servers
• Bench-marked Enterprise System by creating/employing JAVA(Jmeter)/Python based (multi-threaded) tests. Performed Workload Analysis, Identified and rectified Performance Bottlenecks in Network(layer 4+), Web/App/DB/OS/Storage Servers, wif dev/sysadmin/architecture groups
• Debugged complex technical problems by performing Failure Analysis using techniques like FMEA, Toyota's Five Whys, and Root Cause Analysis and achieved timely resolutions
• Implemented and Managed Configuration/Release Management & Change Control for Enterprise-wide System Releases using Industry Standard Processes/Tools
• Defined and implemented teh Quality and Test Artifacts and Test Environment Infrastructure to be used continuously for teh Enterprise System Releases in Cloud Test Lab Environment
• Conducted comprehensive testing of mission critical 24x7 VMware cloud based data center operational components of teh Enterprise System for Business Continuity from a Data Backup, Disaster Recovery, and Service Redundancy standpoint
• Verified and validated teh availability of 24/7 Enterprise System Service Operations through Data Center Move, and other critical infrastructure maintenance work projects
• Led program for Fujitsu Corporate IT Governance Control Standards for J-SOX compliance
• Worked as a Backup Systems Administrator (UNIX/LINUX/Windows/VMWare) for Operations Support Group

Technical Expertise - Quality Assurance, Agile (SCRUM) TDD, CMMI, RUP, ITIL, ISO, J-SOX, and IEEE Process Standards, Configuration/Release Management, Risk Management, Test Plans, Testing Strategy, Test Cases, Test Data, Continuous Integration, Hudson/Jenkins, Maven, Subversion/CVS, JAVA, Jmeter, TestNG, Selenium, Data Structures, J2EE, Jboss, XML, XSLT, Oracle DB, LINUX, Python, PyDev, C#, .NET, Stata, Google Search Appliance, WebTrends/Google/Urchin WebAnalytics, TCP/IP Networking, Vmware vSphere, Netapp Network Storage (NFS), JIRA, Fujitsu Eternus SAN Storage, Cisco & Fujitsu LAN Switches, BigBrother & Keynote Monitoring, Citrix NetScaler Load balancer, LDAP, DNS, Program & Project Management, Tridion CMS

Quality Architect

Confidential, Atlanta, GA

Responsibilities:

• Created, deployed, and executed a reusable transaction-centric test automation framework for an Enterprise Insurance System
• Architected, implemented and executed automated tests in C#, VB, VBScript, Python, and TSL programming languages that successfully validated daily builds via Regression test suites using MS Visual Studio, QuickTestPro(.Net, Web add-ins, XML Objects), TestPartner, Winrunner, & QADirector, COM based MS Office API
• Performed workload analysis, created and executed performance tests using LoadRunner to test teh DB, Application, and SharePoint Web Servers, and Web Services (protocols used were DB, Web/HTTP(s), .Net - Web Services, and WinSock)
• Developed and implemented teh test data creation, and maintenance practices for MS SQL Server using Compuware File-Aid

Technical Expertise - QA Plan, Test Plans, Automation Test Model, Automated Testing Strategy, Automated Test Scripts, Test Cases, Test Data Infrastructure, Use Cases, Business Process Models, C#. .NET Framework,, ASP.NET, System.Windows.Forms, SOAP, XML, Web Services, SOA, TCP/IP(HTTP, FTP, et al), SMTP/MAPI, MS C#, MS VB(Script), Python, MS Project, MS Visio, MS SQL Server, Hibernate, MS Office APIs, etc.

QA Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed Siemens’ strategic IT Quality initiative for teh ContentDepot Program for National Public Radio that included staples such as (RUP based) SDLC Process Development, Systems Development, Vendor Outsourcing Management, Client Development, Client Management, et al that resulted in a cent percent client acceptance rate wifin teh program resource constraints.
• Prepared teh SQA (including Risk Assessment), SCM 1 Project, Test, Measurement, QA Project, and Program Acceptance Plans for teh program applying Rational Unified Process (RUP) engineering standards
• Successfully managed teh execution of all software engineering verification and validation tasks against these plans and obtained acceptance of all contractual deliverables from teh customer program management office
• Evaluated, Acquired, and implemented teh following industry leading development tools:

Testing - TestDirector, QuickTestPro, and Loadrunner

Requirements

Confidential

Responsibilities:

• Hired and managed QA & Configuration Management staff and provided training on aforementioned industry leading tools and process standards
• Synthesized Test design and implementation frameworks including Automation (that contained model test scripts) of Load and Regression Testing from Requirements and Architecture Plans 1,2,3
• Worked closely wif teh enterprise architect, product manager, development manager, program manager, and configuration manager to devise, and execute a strategy for unit, integration, system, & customer acceptance testing to ensure full testability of teh system2,3
• Managed teh CM Engineer to develop teh Configuration Management Plan, Build & Deploy Plan, and Change Request Management Process, and executed a timely Release Schedule (based upon daily clean builds) for Software Development Life Cycle4
• Constructed teh obtained customer approval of teh Program Acceptance Plan4 based upon a set of measurable objective criteria
• Conducted teh successful coordination of three on/off-shore & outsourced teams during Systems Integration, and Acceptance Testing phases

Technical Expertise - Rational Unified Process, UML, QA Plan, Test Plans, Test Model, Testing Strategy, Test Scripts, Test Cases, Test Data Infrastructure, Quality Center, TestDirector, QuickTestPro, Loadrunner (HTTP(S), SOAP, FTP & Java protocols), OpenSTA, Use Cases, Business Process Models, Configuration Management Plan, CMSynergy, DOORS, MS Project, Solaris UNIX OS, Oracle 10g, Hibernate, J2EE, XML, Web, TCP/IP, Digital Audio Broadcasting technologies, Satellite Receivers, Station Automation System, ScheduAll Scheduling System, etc.

Quality Consultant

Confidential, Atlanta, GA

Responsibilities:

• Analyzed Use Cases & Technical Design (Services & UI), identified and created various types of Tests (unit, functional, integration, regression, and stress) that validated System Functionality
• Planned and led teh creation of system testing data infrastructure using teh physical and conceptual data models, and maintained DB2 testing database
• Created Security (LDAP & System Administrative/User) testing scripts
• Devised and implemented testing standards and test strategy for teh entire project
• Provided expertise for Automated Regression Testing strategy

Technical Expertise - Use Cases (RUP), Test Plan, Testing Strategy, Test Scripts, Test Cases, Test Data Infrastructure, QA Director, QuickTestPro, Rational Clearcase, MS Project, IBM AIX UNIX OS, IBM DB2 DB, J2EE (JSP, Jakarta Struts Framework, EJBs, Servlets, et al), XML, Web, HTTP, TCP/IP.

Performance Testing Consultant

Confidential, Atlanta, GA

Responsibilities:

• Performed System Analysis & worked on Project plans to measure system performance
• Created extensive data-driven Loadrunner scripts to generate load on a range of Siebel Servers
• Created detailed data-driven Winrunner scripts to gather system response times for heavy loads
• Monitored Siebel under varying workloads, Collected and reported DB, Appservers, and OS related performance metrics, and isolated system bottlenecks
• Helped define & implement stringent Test design documents for automation test architecture
• Applied Change Management processes for defect-resolution using CMV (IBM Internal)
• Completed broad QuickTest Pro Training wif Mercury Interactive

Testing Architect

Confidential, Atlanta, GA

Responsibilities:

• Evaluated system architecture and devised Testplans to measure system performance
• Created Loadrunner & Winrunner scripts to measure and predict system behavior
• Generated daily system Performance Reports for senior management
• Produced Test design documents including Visio flowcharts for system test components
• Managed teh change management process using Testdirector

Technical Expertise - TestDirector, Loadrunner, Winrunner, Unix (Solaris), Oracle 9i, C++, XML, Web, HTTP, TCP/IP, & Webdav protocols, Xythos Web FileServer, Cygwin UNIX environment

QA Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed large simultaneous projects for integration of Siebel CRM wif Daleen Billplex via Vitria EAI Businessware for exchange of customer account, service orders, and financial transactions information between teh two systems
• Managed personnel activities (me.e. hiring, training, appraisals, recommendations, et al) and provided leadership and focus to teh QA staff
• Implemented teh QA Testing Strategy for each OSS Systems Release
• Published QA Test Plans and QA Audit Reports providing feedback to Management for each OSS Systems Release

QA Lead

Confidential, Atlanta GA

Responsibilities:

• Conducted project management, planning, and scheduling of QA and functional/design analysis activities for complex supply-chain execution business application implementations
• Created RTE Vuser testscripts in Mercury’s TSL language for performance, scalability, and benchmark testing of CORBA business application servers in teh HP-unix environment.
• Created SilkTest test script based automated testing suites for an enterprise B2B Supply-Chain Execution System to regression test teh n-tier client server application in a heterogeneous Hardware/Software systems environment.
• Made core contributions in teh design of "Quality Test Plan" document required as part of company's ISO 9001 certification process efforts
• Wrote data refreshes and audit triggers in embedded SQL in Kornshell scripting language