Principal Software QA Engineer Resume

PROFESSIONAL EXPERIENCE

Principal Software QA Engineer

Confidential

Responsibilities:

Worked with Dev Operations to create 30 new test jigs consisting of Virtual SMS devices for use by the greater QA group as a whole, not just the SMS team. This eased contention for resources as well as energy requirements as the QA department grew.
Served as process architect for the SMS QA team implementing procedures that involved reprioritizing our 2000 test cases and breaking our regression into 3 phases with the most urgent test cases at the beginning.
Planned and coordinated testing strategies during the development of features for the latest software releases.
Served as lead for several features and created test case plans and assigned specific areas to team mates in order to ensure proper coverage during regression testing.
Created a Java program that generated test data for our vulnerability scanner management system in order to get data that was as close to real life data as possible.

TAC Engineer

Confidential

Responsibilities:

Maintained Support Lab on evenings and weekends to ensure reproduction jigs were working smoothly for technicians.
Worked 3rd shift and weekends. Meticulously documented cases to ensure teammates could continue troubleshooting during the weekdays and daytime.
Submitted defect tickets to development for customer reported bugs.
Position was contract - to-hire.

Technical Support

Confidential

Responsibilities:

Created lab with Cisco and WatchGuard devices to run interoperability VPN and VLAN configuration tests in order to create documentation.
Served as Technical Writer, creating articles on software bugs with high visibility and providing workarounds.
Improved troubleshooting of complex issues by setting up lab with VMware servers in order to simulate small networks, used a variety of networking equipment with these machines.