SUMMARY:

• IT Professional with over 20 years of experience building, leading and managing Project teams in traditional and Agile environments.
• Passionate, organized, result driven individual with strengths in Agile, Scrum, Kanban, process management, improvement, planning, Agile coaching and leading teams in a cross - functional distributed environment.
• Experience leading and managing development, QA, deployment and operations teams of all skill levels, where the focus is on building high quality, value driven results.
• Over five years of experience managing Agile teams using both Scrum and Kanban.
• Held several different IT roles such as Project Manager, Development Manager, Scrum Master, Product Owner, Process Manager driving and delivering customer value using Open Source, SOA, SaaS and Cloud technologies/platforms.

PROFESSIONAL SKILLS:

Professional Scrum Master (PSM)

Professional Scrum Product Owner Training (PSPO)

Process Manager Lean Sig-Sigma

Managed DevOps team implementing and maintaining CI/CD best practices for several Agile Teams

Managed and lead cross-functional Agile/Scrum teams supporting and developing customer requirements for a Tax and Accounting Enterprise System

Extensive experience with software development methodologies including Waterfall, Agile, Scrum, Kanban, Continuous Integration involving build automation and release management using Jenkins and TFS

Experienced Project Management, Product Owner, Scrum Master managing, documenting, communicating development and deployment plans.

Managed software Application Development, Quality Assurance, Business Analysts (SME), DevOps, Production Infrastructure, Monitoring, Capacity Planning

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Process Manager

Responsibilities:

• Working within the Enterprise Architecture team to help define and document the Architecture Design for a new digital design review system that is part of an onboarding process to automate a CI\CD pipeline.
• Worked closely with Production Operations to help implement and document a Monitoring process early in the CI\CD pipeline improving production code quality
• Work with Production Operations Architect to help define and document Incident and Vulnerability Management processes to improve MTTD and MTTR
• Deploying Lean Sig Sigma Process Principles for Enterprise Architecture team to define and document multiple experiences improving Architecture correctness, Release Management and Production Operation
• Worked closely with the development team to create User Acceptance Test plans and performed end to end testing on an Architecture Design and Review web portal
• Assisted in Agile Coaching of Scrum team to improve cycle time to discover, resolve and deploy software updates
• Provided Leadership detailed reports of Key Performance Indicators measuring Critical To Quality (CTQs) indicators for Enterprise Architecture and Production Operation Experiences
• Perform process improvements as needed to ensure successful Experience implementation
• Created PostgreSQL queries to provide CTQ data and validated Web Portal data
• Driving cross-functional teams to achieve business outcomes through facilitating technical discussions
• Working with Customer Experience owners to design and produce metrics used to measure efficiency and effectiveness

Confidential, Carrollton, Texas

DevOps Manager / Product Owner / Scrum Master

Responsibilities:

• Managed a team of software engineers to support and maintain a robust CI/CD environment working closely with multiple development teams adding/modifying Jenkins scripts helping to ensure a stable build and delivery environment and upholding Agile best practices
• Worked closely with multiple Agile development teams maintaining and troubleshooting build failures
• Work with QA to troubleshoot and modify Test Automation scripts for Selenium, executed on Jenkin server.
• Implemented and enforced Kanban principles as a Scrum Master to improve, enhance and support automated builds and test automation for 6 other Scrum Teams.
• Monitor Jenkins Dashboard, configuring Jenkins for new plug-ins
• Worked closely with Development teams and Production Operations implementing production monitoring and troubleshooting health check alerts
• Oversee the development and support of a CI/CD environment with release management processes to Production
• Used TFS as a Change Management/ Work Management/ SCRUM Agile Tool.
• Improved team velocity by incorporating virtual Scrum Board planning into sprint planning sessions. This helped to improve team velocity by 20%.
• Responsible for Release Management - Manage the team supporting all production releases including enterprise release, weekly releases and emergency releases
• Coached new local and global DevOps Engineers and QA Engineers Agile principals and Kanban framework, resulting in improved Continue Integration Builds, Automated and Manual testing and Delivery processes by replacing manual delivery steps with automation and Selenium test.
• Collaborated with members of other DevOps teams to improved and standardize automated testing and deployment processes.
• Assumed Product Owner role facilitating weekly backlog grooming, sprint planning, and stakeholder demos\reviews. This included working closely with other scrum teams capturing build, regression tests and deployment user stories. This greatly improved the success of the other scrum team’s ability to deliver end of sprint features
• Interviewed and hired dozens of IT professionals at all levels including IT Managers, Software Engineers, QA Analysts, QA Engineers In Test, Business Analyst, and DevOp Engineers to foster an Agile environment resulting in delivering valuable features to end users.

Confidential, Carrollton, Texas

Manager Technology / Agile Manager

Responsibilities:

• Fostered an environment of change by managing the transition to Agile\Scrum.
• This involved training, hiring, mentoring, coaching dozens of existing and new employees on the benefits of Agile.
• Established an Agile environment with 5 high performing and self-organizing scrum teams to solve complex problems.
• This resulted in Scrum teams being able to provide value to stakeholders every 2-3 weeks.
• This allowed for faster feedback from end users resulting in higher quality features saving the user hundreds of hours of work.
• Assumed role as Scrum Master and Product Owner, worked closely with Business and IT leadership identifying user stories, communicating status, risk, and process improvements.
• Managed Scrum teams delivering customer value within the Confidential Tax and Account enterprise system. Integrating User Interfaces between custom SaaS applications within the GoSystem Tax RS, GoFileRoom and several different SaaS applications such as Print Preview, E-Filing, and Microsoft Office/Exchange
• Responsible for hire and performance review of dozens of employees.

Confidential, Carrollton, Texas

Compliance Technology Manager

Responsibilities:

• Managed a team of 14 software engineers, BA and QA Test Engineers to design and develop a new .NET Development Tools application. Incorporated NUnit testing, NCover to monitor unit test coverage and Cruise Control for automating continuous builds.
• The new application freed up over 2000 hours per year of business analyst time.
• This also allowed critical compliance changes to be released more frequently.