SUMMARY

• Over 11 Years of experience in leading QA teams across geographies for both in - house and offshore teams
• Ability to TEMPeffectively manage project QA timelines to ensure objectives are met wif milestones
• Proven work experience in both Agile and waterfall methodology
• Provided various test metrics in Quality Center/spreadsheets, providing the view of data for various groups
• Involved in building, training and mentoring professionals for QA team
• Provide direction and leadership wif strong interpersonal and team building skills
• Experience in test plans, ensuring test execution and test deliverables
• Expertise in developing Software Test Plans, Test Case Design, and Test Scripts based on Use cases and requirements
• Thorough understanding of QA Methodologies, Defect Management Life Cycle, Software Development life cycle
• Thorough working noledge of OFSLL (Oracle Financials Leasing and Lending) application platform
• Proven experience testing complex multi-tiered applications, APIs, web services and databases
• Sound Cable & Telecom domain noledge of CRM, Ordering & Provisioning application and its process
• Expertise in Telecom Billing application - AmdocsEnabler/Ensemble
• Expertise in various Confidential applications - CRM, OMS, ASAP, AMSS, AAM, OSS/BSS, CES 7.5/9.0

TECHNICAL SKILLS

Operating Systems: UNIX, Windows 98/ 2003/ XP/10, Macintosh

Language: VB Script, XML, HTML

Database: MS SQL Server, Oracle 11g wif SQL PLUS

Project Management: MS Project

Tools: Test Director 7, Quality Center 9.0/9.2/10/11.0 ALM 12.2, JIRA, Rally, Ariba, OPS, OFSLL 14.1

Confidential Components: Confidential Customer Management (CM),Enabler9.0, Invoicing (INV), Accounts Receivable (AR), Clarify CRM, Ensemble, EPC/CSM/ASAP/POS/AMSS/OMS/DDI/DCM/DDP-SQL, AS400, OSS/BSS, CES 9.0

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

QA Analyst

Responsibilities:

• Thorough working noledge of OFSLL (Oracle Financials Lending & Leasing) Services platform
• Identifying various scenarios based on business requirements Loan Servicing module for RS (Rider Services), LM (Loan Mitigation), AS (Account Servicing), & COLL (Collections)
• Presenting the Test Scenarios to business lead and getting signed off for test team
• Testing Various customer flows for Active, Charged Off, Repossessed, Paid Off & Bankruptcy in OFSLL.
• Identifying gaps between system and business process and providing solutions to the business owners
• Ensuring dat migrated data from Daybreak system to OFSLL system meets & exceeds the client expectations
• Spearheading defect triage meeting on weekly and daily basis depending on the DEV, QA, PRS environments
• Verifying Daily & monthly reports dat were generated in Business Objects (B.O)
• Working towards a common goal of delivering the migrated customers in OFSLL to production
• Identifying workflow functionality between external vendor Interfaces (RDN, AP) and OFSLL platform
• Meeting and exceeding the testing deliverables to the client

Environment: OFSLL (14.1), Business Objects (4.0), ALM 12.2, Oracle 11g, Agile methodology, Dealink (loan origination)

Confidential, Cleveland, OH

Sr. Testing Principle

Responsibilities:

• Thorough working noledge on procurement partners such as SAP Ariba, OPS technology and Confidential Ecommerce application
• Validating various flows for high volume customers who place orders using procurement portal on Web Based application and manually pushing the orders via POS (Point Of Sale) to Store Front
• Participated in various ceremonies of agile methodology (Planning, Stand Up, Iteration review & retrospective)
• Ensuring dat the new functionality delivered during 2-week sprint cycle is validated and pushed to preproduction every 4 weeks
• Testing various customer creation flows using backend API’s via SOAP UI
• Created new Test Scenarios for Split and Merge Cart based on business requirements in HP-ALM
• Revamped the existing test suite in HP-ALM as per the latest functionality
• Performed database validation on Oracle using Toad client on paint colors, custom colors and paint price, swatches, primers
• Acting as a liaison between business and development team for Testing and Requirements
• Used Rally Tool for defect and ticket tracking

Environment: Rally Tool, POS, Oracle 11g, ALM 12.2, SOAP UI, Agile

Confidential, Dallas, TX

QA Lead

Responsibilities:

• Worked wif team of skilled QA professionals on conversion/ data migration activities on VZ3 project for CA, FL & TX state for WHSL customers
• Formalize release cycle acceptance techniques and direct detailed test plans for partner platform certification
• Through noledge of Billing, Usage, Taxes module for Retail & Wholesale customers using DPI front end
• Extracting customer data from AS400/DB2 database using PL/SQL queries based on customer type criteria
• Ensured dat all the project work is scheduled for a timely release
• Validating the amount, tax, tariff & surcharges, Bill to Bill comparison for the converted customers between Verizon & Confidential system
• TEMPEffectively train, motivate and mentor QA team and noledge transfer to new members
• Thorough working noledge of HP Quality Center (ALM) for managing Test case, Test Plan, Test Requirements
• Ensure overall project quality standards are met
• Actively participated in defect calls wif stake holders and take a timely closure on the defects based on the priority
• Acting as a liaison between Mapping and development team for testing and requirements

Environment: AS400/DPI, PL/SQL Developer, UNIX, Quality Center (ALM) 12.0

Confidential, Chicago, IL

Technical Test Lead

Responsibilities:

• Technical Lead for teams across geographies on both progression and regression test activities on real devices such as smartphones and tablets
• Spearheaded PDM (Production Defect Management) triage meeting wif development, client and stake holders in ongoing release
• Actively participated in client meeting to study the interfaces and vendors dat will has an immediate impact for testing release and also for future releases
• Involved in hand off wif off shore counterpart on outstanding defects and the defects dat needs to be handled on priority basis.
• Thorough working noledge of Confidential BSS components such as CRM, OMS for Provisioning and Activation process via client server and web based portal
• Thorough noledge on leading and executing activities for Prepaid and Postpaid Customers on various device platforms such as iOS, Android, RIM
• Validate web services like reserve user id, full customer setup, get order action, submit order, check eligible offers, change service, Hotline reason, Suspend, Resume, Cease usingRESTQuery,SOAP UItool
• Implemented 4G LTE functionality for In Collect and Out Collect flows for the client
• Implemented VoLTE functionality and International GSM roaming for the client wif various partners
• Thorough noledge on various network elements such as AAA, HLR, SIM-OTA, VVM, AAM, GSM, NPGW & FOTA

Environment: FDT, Oracle, UNIX, Quality Center (ALM) 11.0, CIM, RIM, OMS, CES 9.0

Confidential,

Sr. SME/Lead

Responsibilities:

• Worked wif Business Analyst team to understand use cases and develop and implement release test strategy
• Worked wif development team and business to review high level solution documents
• Determine testing scope, develop and maintain test plan, test strategy and project specific documents for various releases
• Managing customer data, based on customer types on CSG billing front end
• TEMPEffectively manage vendors and global teams to deliver on time. Worked wif a globally diverse team to execute on specific technical tasks
• Testing of complete Order Management flow, initiating wif placing orders on CSG -ICOMS, provisioning, data usage creation, bill prep and bill format validation
• Create a central project repository of all essential documentation. Conduct internal reviews wif Managers and external reviews wif stake holders to evaluateand approve the Test cases
• Develop and implement test rules, test scenarios for APIs, functional and system test in the Quality Center as per the requirements
• Experience inEnd to End Customer Bill Run using Enabler 7.5/8.1 from AMC tool
• Expert in provisioning and activation using various Confidential tools such as AMSS, ASAP, CRM, OMS
• Involved extensively in the functional testing,Integrationtesting, Regression testing, End to End testing
• Maintain Change Requests and strategize testing accordingly based on client specifics
• Deployed Hot Fixes (HF) using HF tool, reboot the environment using Boot Manager tool & start Daemons from UNIX or AMC tool

Environment: Java, J2EE, JavaScript, Method Invoker, XML ABP, Oracle 9i, Unix, and Quality Center 9.0/10.0, MS Project, CES 7.5/8.1

Confidential, New Jersey

QA Analyst

Responsibilities:

• Involved in gathering business requirement, HLD analyze/review meeting
• Thorough working noledge of Confidential Broadband Cable & Satellite solution as well as DDP Emulator, Comtrac and CSG system
• End to End Customer Bill Run for 4 different cycles using Confidential Enabler system
• Involved in testing various components such as Confidential Document Designer, CM, AR and BCS modules like CPC, CPAC
• Prepared Install, change of service, Disconnect, Reactivate, Restart, transfer of service and Cancel order types in the DDP/SQL Emulator based on business requirements, technical specifications and high level design

Environment: Test Director, Oracle 8, HTML, JDBC, Windows XP, Excel, Toad, Sql plus, UNIX Batch Operational, MS Office