SUMMARY

• 14+ years of experience in software QA and QA lead with testing of web - based, client server applications as an Automation/Functional/Manual tester.
• Hands on experience in Software QA methodologies, and complete Software Development Life Cycle (SDLC) in Waterfall, V-Model and Agile/Scrum methodologies.
• Authoring/managing test deliverables i.e. Requirements Traceability Matrix, Test plan, Test Strategy, Test Scenarios, Test Scripts, Defects and Test Summary report.
• Reviewing test deliverables for completeness, quality, and compliance with established project standards.
• Agile - Having experience in working with agile environment (as team & individual contributor). Proactively participating Sprint Planning, Grooming & Sprint Demos.
• Experienced with various types of testing like GUI testing, Web testing, Regression testing, User Acceptance Testing, Functional Testing, System Testing, Integration Testing, End to End Testing, Unit Testing.
• Worked extensively on domains like Retail banking, Consumer cards, Global Markets/Wealth markets and other business areas.
• Close to 10 years of extensive experience in HP Quality Center/HP ALM - Application Life Cycle Management
• Extensive expertise in Black Box, Ad hoc, Functional, Unit, Integration, Regression, User Acceptance, Performance, Stress, Integration & System testing.
• Extensive experience in tools like Rally, JIRA, MS MPP and MS TFS, BugZilla and Clear Quest.
• Supported for Windows 10 migration and validated all Consumer applications.
• Hands on expertise in PEGA application testing with Front Office and Back Office for the Credit/Debit claims flow (BPM- PEGA).
• Provided metrics and daily /Weekly status reports to management and stakeholders.
• Extensive experience in backend testing in MS-SQL Server, ETL and TOAD using SQL Queries for data validation and verification.
• Management of the compliance profile for Operations, including Risk Management, auditing and evaluating quality systems & procedures against corporate requirements and applicable local, state, federal, and international regulations.
• Experienced in testing web-based, Power Builder, .NET, Java, AS-400, PEGA, Hadoop applications with Core Consumer Card built and maintained mainframe applications like Vision PLUS, MBNAIS, Confidential and TSYS.
• Involved in testing WebServices XML with tool called 'SOAP UI' for the local WSDL / with URL and created Test cases, run them.
• Testing new functionalities on mainframe and integration testing between front end and data written to mainframe TSYS and MBNAIS core cards platform systems
• Worked on E2E migration for C3PM (Consumer Core Cards Platform Migration) project from MBNAIS to TSYS.
• Advanced Excel projects including pivots, macros, dashboards and advanced formulas
• Excel dashboards for real-time updates of performance metrics including reporting for daily status across the business functional areas
• Hands on Excel Pivot tables and Macros. Also generated multiple types of graphs to represent the metrics and data points to stake holders and project management.
• Expert in creating the UAT Test Plan and performing UAT Testing. Experienced in creating UAT Test Scenarios and Test Case.
• Experience in developing SOAP Web services to request and retrieve the test data information from data pool. End to verification of Webservices data from different channels using SOAP UI and JSON.
• Proficient in analysing the Business Requirements (BRDs), System Requirement Specifications (SRS), Functional Requirement Specification (FRS)
• Hands on experience in using version control tools like Visual Source Safe (VSS), Concurrent Versions System (CVS) & IBM Clear Case.
• Worked as a Lead effectively managing the work with the clients and offshore team.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels.
• Managed all quality and testing activities for multiple complex projects and teams (onshore and offshore)
• BA & Dev team's "Go to" person to provide test data needed for test scenarios/use cases, assistance with release notes, and test strategies for challenging work items

TECHNICAL SKILLS

Project Management/Agile: MS-PMP, MS-TFS, JIRA, CA Rally

IBM Tools: IBM Rational - Clear Quest, Clear Case, Functional Tester, Manual Tester and Test Manager

Testing Tools: HP ALM, QTP & UFT, Selenium, TOSCA, RIT, Bugzilla, JIRA and Test Complete

Consumer Banking Platforms: Vision PLUS, Confidential, MBNAIS and TSYS

Operating systems: Windows XP/7/8/10 and UNIX

Languages/Packages: C, Java, VB and MS Office, PEGAPRPC 6.3 &PEGA7.x.

Database/Tools: SQL server, TOAD For SQL Server, SOAP UI, ETL and Putty

Multimedia: Adobe Photoshop and Flash

PROFESSIONAL EXPERIENCE

Confidential, Newark, DE

SR. QA Lead - ITS/LEAD Analyst

Responsibilities:

• Highly contributed in projects as IC & lead in creating Project documents like effort estimations, SIW, Traceability Matrix, Test Objectives, Test Plan, Test Summary Reports, Test Scripts, Reviews of all the test artifacts walkthroughs and Approvals from Project team/Product Owner/LOB’s and get Signoff the docs.
• Optimized the steady state maintenance queue and coordinated QA activities for each release
• Nurtured positive working relationship with development team and business teams
• Partnered with technical and business stakeholders to streamline the QA processes and bring in several value adds like regression optimization, automated smoke test suite and continuous integration using middleware and backend systems.
• Fraud application flows tested with WebServices XML with tool called 'SOAP UI' for the local WSDL / with URL and created Test cases, run them.
• Web services testing and passed to downstream and upstream applications.
• Optimized the steady state maintenance queue and coordinated QA activities for each release
• Functioned as the subject matter expert for 7 out of 11 application areas; mentored all new members in the QA team as well as with new members in DEV team.
• Assumed the role of QA Lead for the CCVFT team and managed Claims testing with a team of 9 offshore members
• Daily preparation and presentations for high-level management on weekly, monthly and yearly production numbers, with dynamic views in MS Excel
• Reporting all the project level metrics and dash boards which generated through MS-Excel.
• Represented metrics with multiple graphs and published based on the team level reports
• Achieved multiple commendations for effective identification of critical bugs at an early stage for better phase containment
• Received numerous commendations from Clients for the outstanding performance, following processes, and ensuring quality of QA deliverables
• Created test cases, uploaded, scheduled and executed in HP ALM and also assisted in executing Regression test cases using UFT.
• Held daily status scrum call with the scrum Master and the whole team providing information If there are any impediments with the testing. Worked closely with Product owners, Line Of business, BA and solved their Pega UI queries and provided them the solution for their requirement from the QA perspective.
• Worked in Agile scrum methodology, attended scrum meetings, scope estimations (Points) for each sprints/Kanban’s.
• Validated the application level checklist items are completed and the end devices are issue-free
• Completed Migration process, to include backup system data, image machine, restore data and configure applications without any server side issues.
• Coordinate and communicate changes with the Windows upgrade to the Product owners and project team.
• Analyzed the SRS and Design documents, Test cases preparation, executing tests, and Bug reporting using MS TFS
• Testing new functionalities on mainframe and integration testing between front end and data written to mainframe TSYS and MBNAIS core cards platform systems
• Worked on E2E migration for C3PM (Consumer Core Cards Platform Migration) project from MBNAIS to TSYS.
• Also performed basic network configurations in support of Windows 10 migration effort.
• Onetime support provided for escalations from Help Desk and desk side support technicians. Loop all the stake holders in the communication for failures.
• Prepared defect summary reports and reported results to senior management for further action.
• Coordinated the defect review calls and worked with cross teams to test integration points and debugging anomalous behavior in the system.
• Worked on creating test case reports from MTM
• CCMS/EPIC/BOLT applications validated front office and back office work objects data inPegaclipboard on various business stages.
• System Integration Testing performed for CCMS, EPIC and BOLT front office and Back Offcie for Debit and Credit Claims.
• Hand on experience in PEGA BPM, SAP MM, Peoplesoft, Siebel CRM.
• Retrieved data by writing SQL queries to perform Back end, Data Base & ETL testing.
• Verified the ETL jobs run from multiple applications and data updates for Claims applications.
• High volume of Claims data integration from multiple application and flows to each other application with scheduled batches(jobs)
• Extensively tested Backend testing in SQL Server using, TOAD using SQL Queries for data validation and verification.
• Assist with monitoring and oversight of the company's Regulatory Compliance Program.
• Assist with Code of Conduct and Conflict of Interest investigations and violations
• Management of the compliance profile for Operations, including Risk Management, auditing and evaluating quality systems & procedures against corporate requirements and applicable local, state, federal, and international regulations.
• Review vendor contracts to ensure code of conduct compliance and identify risks for mitigation.
• Write and implement corporate compliance trainings (Code of Conduct, Red Flags Rule, etc.) and certification standards for all the teams on an annual basis.
• Industry Compliance for each release of April and OCT for every year and auditing the requirements up to date as for federal changes.
• Created Detailed Scenarios to do a comprehensive SIT and User Acceptance Testing.
• Reviewed docs as part of KCI Audit, CORP Audit and Risk level verification.
• Day to day tasks handling of onshore/Near shore teams and also handled the Strategic Partners (Accenture, TCS, Infosys and other Contractors) as a SPOC for offshore delivery
• Tracked the task allocations, Work done, Issues & Risks on Daily/Weekly meetings with the teams. Resolved on time and handled critical situation into the Projects. Overcome lots of challenges.
• Involved with the Technical team and Product owner to understand about functionality.

Confidential

Sr QA Analyst/Lead

Responsibilities:

• Led the team during test planning and execution through IBM Rational Tools for business requirements in ING - Confidential .
• Test Lead in signing off all Test plan across multiple squads.
• Test Lead for Defect Management and conducting defect review calls.
• Involved in test design, scripting, reviewing and execution of Test Scripts Developing test scenarios based on business requirements.
• Developed test plan, test cases, execution of test cases, reporting, tracking defect using HP Quality Center/ALM and MS TFS
• Creation of Test artifacts Test Strategy, SOW, Test Plan and review of Test scenarios, Test scripts n
• Review of Test Approach, Test Scope, Test Conditions, and Test Cases for Business requirements related to ING Confidential releases.
• Quickly learned and supported Spanish application testing.
• Review of defect logs, test execution metrics, defect updates to Onsite manager - Netherlands on daily basis.
• Created automated functional regression test scripts using QTP and scheduled, organized and executed the test scripts in QC-QTP integrate environment and documented the test results.
• Close co-ordination with BA and Development teams.
• Built QA Process in line with Six Sigma process and met the organization/project level goals
• Identified the suitable Test automation tool and created Regression test suite using Winrunner tool.
• Effective defect management and back tracking methodologies placed in advance.

Confidential

Lead/Coordinator

Responsibilities:

• Involved in test planning and execution for business requirements in Confidential MICN’s Client Acceptance Testing.
• Understand the Confidential MICN Releases and enhancements related to the MasterCard Credit card business of PCF; Navigating to Confidential (Main Frame ) Technology to data manipulated and data verification
• Build end-to-end business flows - from credit card application processing, through account opening, billing, statement generation, payment and collection tracking.
• Online banking and customer facing application built in ecommerce portals with end to end solutions.
• Prepared Impact analysis for the enhancements to the Confidential product functionality as applicable to the PCF to base line the Regression Test suite.
• Review of Test Approach, Test Scope, Test Conditions, and Test Cases for Business requirements related to MICN releases
• Lead and participate in review sessions of business requirements, technical requirements, and design documents to ensure that software changes are understood to facilitate testing
• Oversee test case development and that the cases are traceable to both approved design and requirement documents.
• Ensure test cases are complete and are traceable to requirements and design
• Conduct Test Scenarios review with business and technology
• Collaborate with all project teams including project management, development and business partners
• Develop and manage detailed UAT execution calendar which includes the schedule of business areas to be tested and the staff resources assigned
• Coordinate with business users for data setup
• Ensure the test environment is put into place before test execution
• Coordinate with offshore manual resources and ensure manual testing is performed in time
• Check for possible delays in meeting timelines and hold discussions with testers to figure out the issues they may be facing and strive to resolve them.
• Keep track of the new requirements / change in requirements of the project.
• Perform Defect Management
• Provide detailed daily Test Summary Report and weekly Status Report
• Help Project Management team in decision making on testing needs
• Lead and mentor other testers in providing a high level of quality testing

Confidential

QA Analyst

Responsibilities:

• Responsible for Test planning and execution, Test Data Creation, Approval of Software Releases, Verifying data consistency in the Oracle tables using queries in SQL
• Trouble shooting problems between applications and scheduling parallel runs between Test and Production environments
• New Functionality Testing, Regression Testing, Conversion Testing, Defect Tracking and Testing for accuracy; Responsible for carrying out GUI testing of the application under different environments
• Used Test Director for test case management and defect tracking; Navigating to Vision PLUS screens (Main Frame ) Technology to data manipulated and data checking
• Developed SQL Queries for checking the Data Transaction and Database Integrity; Regression testing was performed after each new build of the application
• Developed detailed systems test requirements for all phase deliverables. Interface heavily with the user to ensure that test requirements encompasses and satisfy client requirements.
• Participated in quality assurance to ensure the system meets the established standards and to document all discrepancies for correction.
• Built very strong SME base at offshore for Discover Cards application and expanded teams supporting from INDIA.
• Took complete ownership from Offshore.