Internet Researcher/Customer Service Resume Phoenix, Arizona - Hire IT People

SUMMARY:

An organized, detail - oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Excellent communication skills with both internal and external customers
Proficient computer skills and knowledge of Microsoft Office 2010 Word, Excel, PowerPoint, and Outlook
Excellent organizational skills with meticulous attention to detail
Resolved customer issues using problem solving skills
Able to work independently or as a team member
Exceed goals in performance-based environment

PROFESSIONAL EXPERIENCE:

Internet Researcher/Customer Service

Confidential - Phoenix, Arizona

Responsibilities:

Analyzed collected data from Google maps on internet to compare with merchant brand database
Prepared Excel spreadsheet by Google Maps findings.

Member Services Security Advisor

Confidential - Phoenix, Arizona

Responsibilities:

Answered a high volume of inbound telephone calls from military and non-military members regarding inability to log into main Confidential .com website
Maintained contact and documented call transaction.
Recognized by customers who appreciated my extra efforts
Researched and responded to customer inquiries

Scheduler Medical Records Retrieval/AR Clerk

Confidential - Scottsdale, Arizona

Responsibilities:

Answered a high volume of telephone calls from customers
Maintained contact and followed up on problems
Invoice bills; reconciled check registers and payments for medical records retrieval fees
Recognized by customers who appreciated my extra efforts
Researched and responded to customer inquiries
Made outbound & received inbound calls
Schedule medical records arrival deadline at 99%

Denial Prevention Management/Records Technician)

Confidential - Phoenix, Arizona

Responsibilities: