SUMMARY:

Experienced member of Engineering, Production, and Quality teams within product development and manufacturing environments. Proficient in process documentation creation and control, production assembly line construction and organization, assembly operator training and leadership, product quality assurance inspection and testing, and product data analysis and reporting.

TECHNICAL SKILLS:

Advanced Technical Writing

Experienced Confidential Excel User

Confidential Power BI Business Analytics

Production Shop Floor Control System

SharePoint Document Management

Team Bug Tracking System

EXPERIENCE:

Confidential, Wilsonville, OR

QA Field Return Analyst and Administrator

Responsibilities:

• Constructed and maintained detailed Excel spreadsheet of all Surface Hub field returns inventory, both individual parts and fully assembled displays.
• Created and monitored bugs in team server for all field returns to track failure analysis, any necessary repair actions, and overall status.
• Defined and periodically revised lists of symptom and root cause codes to collect, analyze, and improve failure data from field returns.
• Compiled and published weekly Power BI report on findings and status of all field returns.

Confidential, Wilsonville, OR

QA Product Change Control Administrator

Responsibilities:

• Reviewed updated versions of internal documents, including procedures, work instructions, waivers, and deviations, to ensure correct content and formatting.
• Routed out reviewed documents for approval using Quality SharePoint site and notified interested parties once approval was obtained.
• Generated document templates for newly created procedures and processes requiring documentation.
• Tracked upcoming BOM changes affecting current work instructions and made necessary revisions when implementation occurred.
• Modified documents as needed to reflect recent process changes for Quality and Manufacturing Engineering teams.

Confidential, Wilsonville, OR

QA Specialist

Responsibilities:

• Developed and completed quality checklists for assembly line and sub - assembly area before each build to verify production readiness.
• Performed detailed product quality inspections at specific points along final assembly line.
• Communicated and resolved assembly errors and quality issues as they arose, escalating problems as needed.
• Determined if defects in individual parts were within documented cosmetic specifications.
• Assisted assembly operators with product interventions, repairs, and MRB using advanced knowledge of shop floor control system.
• Processed completed products through final functional testing and cosmetic inspection.
• Revised outdated product auditing procedures and created new audit checklists to capture and improve current processes.
• Created bugs in team server to ensure audit failures were properly documented, tracked, resolved, and prevented moving forward.

Confidential, Wilsonville, OR

NPI Engineering Technician / Final Assembly Lead

Responsibilities:

• Collaborated with Production team and Design, Manufacturing, Process, Test, and Quality Engineers to advance development of Surface Hub products.
• Became company expert on building Surface Hub products through final assembly, gaining more knowledge and experience than anyone else.
• Created and maintained 50+ assembly work instructions with continuous BOM updates and necessary revisions to improve efficiency of assembly line and consistency of product.
• Balanced work content along stations on final assembly line for both products, reducing cycle times to required goals for optimal product output.
• Designed and executed multiple training builds for operators, ensuring efficient assembly of products and reducing quantity and severity of assembly errors.
• Led team of assembly operators to meet daily objectives for product quality and output from preliminary EV builds through to DV and PV builds.
• Developed and completed changeover checklists for assembly line and sub-assembly area before each build to verify production readiness.
• Promoted 5S methodology and Lean principles to organize and maintain productive and safe work environment.
• Aided in making overall process of building products repeatable, scalable, and sustainable in preparation for full-scale production.

Confidential, Portland, OR

Head of Sales and Merchandising

Responsibilities:

• Led team of sales associates in consolidating, cleaning, and merchandising items for estate sales.
• Researched high value merchandise to determine accurate pricing for greatest monetary return to clients.
• Oversaw operations, continuously re-merchandised items to improve visibility and maximize sales, and assisted customers as needed on sale days.
• Completed estate sale process by donating remaining items or transferring them to future sales.

Confidential, Portland, OR

Document Processor

Responsibilities:

• Performed initial steps in imaging process, preparing and properly arranging document batches for scanning procedure.
• Assisted in re-organizing receiving warehouse for improved access to and retrieval of document containers.

Confidential, Wilsonville, OR

Document Quality Analyst

Responsibilities:

• Executed multiple critical roles within document imaging process that required high level of concentration and attention to detail.
• Completed first steps in imaging process, filtering and preparing documents for scanning procedure.
• Indexed and sorted documents after scanning to ensure clear and precise imaging and proper sequence of related documents.
• Performed final quality check to confirm accurate and consistent indexing of documents.
• Finalized imaging process by organizing completed document boxes for shipment to storage facility.