SUMMARY:

• Test management with over fifteen years of progressive QA experience in diversified fields and all phases of SDLC. Invaluable QA support provided to groups such as senior management executives, sales force and technology teams, third party vendors, etc. by coordinating, managing, and leading quality assurance testing efforts. A dedicated candidate that manages expectations, is results - oriented, and utilizes strong communication, writing, and analytical skills to execute and complete all projects.

TECHNICAL SKILLS

• HP/ALM Quality Center; JIRA; Clear Quest; Service Now, Rational Robot; OATS (Oracle Application Testing Suite) RCA (root cause analysis)
• ORRS; PPM; Wealth Management; Siebel; CRM; SaaS; COBOL SAP; Client-Server; Web-based testing; Oracle/Java
• SQL, TOAD; ASI; EBS/FXT; KEDIT text editor; Telecom experience; Regulatory/Compliance training
• WIN 10, 8, 7, XP, 2000, ME, MS Office 365/2016/2013/2010/2007 ; MS Outlook, Project Mgmt.;
• Lotus Notes; SDLC methodologies; CM tools, SCM; SharePoint/Livelink/QuickR/STAIRS

PROFESSIONAL EXPERIENCE

Confidential - Ewing, NJ

QA Engineer

Responsibilities:

• Lead and oversee validation and test management activities (for validated & non-validated projects); SAP and SAAS; Oracle environments; GDP/GMP; 21 CFR11
• SDLC deliverables for large and small-scale projects; Agile/Waterfall; end-to-end testing
• Evaluate/review Quality Center/HP ALM activities and all required documentation
• Daily alignment with PMs, Business Teams, Developers, Vendors, SMEs, etc.
• Ongoing project team meetings attendee and lead responsibilities

Confidential - Wilmington, DE

QA/UAT Matrix Lead

Responsibilities:

• Lead and manage business processes, end-to-end test planning, and execution for large and mid-sized cross-functional Card projects (waterfall and agile); creation and execution of detailed test strategies/plans, and test scripts;
• Monitor and manage QA testing, UAT, and the health of projects within Card releases
• Develop and implement procedures for enhancing the integrity of system applications; ensures adherence to Quality Assurance standards
• Lead daily stand-up meetings, generate progress reports; defect tracking (HP ALM/JIRA; risk assessments; daily side-by-side work with key stakeholders, development, and various workstream teams; mandatory ongoing regulatory and compliance training

Confidential - Burlington, NJ

QA Developer/Senior QA Tester

Responsibilities:

• Review business and technical documentation; side-by-side work with Developers and additional subject matter experts
• Perform detailed end-to-end testing; test cases/scenarios creation and execution which improves opportunities for on-time and within budget completion for Oracle-based Legacy systems; CRM
• Detailed Oracle Forms testing for client’s projects; ORRS (large scale order management system)
• Tools: TOAD, BCFPLUS; Service Now, HP/ALM; JIRA; DC-MRS Reports testing; in-house automation
• Detailed data creation/preparation for clients and vendors
• Review and compare data in various data tables which improves client readiness
• Define and track quality assurance metrics
• Daily Dev-QA stand-up meetings

Confidential - Eddystone, PA

Sr. QA Analyst

Responsibilities:

• Creation of test plans, test cases, and test execution; involving in-depth research to recreate user scenarios and customers defects; ran batch jobs; also perform other general QA activities
• Responsible for coordination with both on and offshore teams; and vendors
• COBOL (mainly) & JAVA environment (s) - end-to-end and validation testing responsibilities for major insurance clients (e.g. Aetna, Cigna, Physicians Mutual, etc.); worked directly with PMO to improve processes; client complaints and concerns focus
• Performed hands-on testing with client business teams and BAs; side-by-side work with business stakeholders; performed root cause analysis and analyzed large amounts of data
• Use of HP ALM QC; included CRM testing; Managed Service Desk (defect tracking and SRs); coordinate and manage team defects; Validation and compliance activities; version control
• Worked closely with Developers, Project Managers, Account Executives, and Key Stakeholders
• Release Management responsibilities; Customer service/customer support activities

Confidential

Database IT Specialist

Responsibilities:

• Train and apply Docspace management practices to all required documentation in the IT department
• Review requirements and processes; create and execute test cases; defect tracking and maintaining issues logs; performed RCA; collected and analyzed large amounts of data
• Responsible for Unit, QA, and Validation testing of created, reviewed, and modified documents for Key Contacts and other business users in the J&J Docspace system for an EBS Migration project
• Coordinate and work daily with the necessary SMEs and managers

Confidential - Cherry Hill, NJ

QA Lead/Senior Associate

Responsibilities:

• Coordinated all the work for various workstream teams such as Java, Siebel-CRM, OBIEE, Telematics, and EBS; with thirteen offshore QA resources; also performed direct hands-on testing; assisted with initial Automation and PMO efforts
• Set up a new QA team; stream-lined processes in under budget & time-saving manners; and verified quality in delivered code; assisted during implementation of PMO
• Daily side-by-side work with Developers, Business Analysts, UAT team resources, and Project Managers
• Responsible for interviewing all offshore QA candidates and new resources
• Reviewed and approved timesheets for all offshore QA resources; Testing estimations
• Created test plans, test cases, used HP/ALM for requirements, hands-on test execution, defect management; created required IT processes; root cause analysis; worked with large amounts of data; focus on client complaints and concerns; compliance and validation activities
• Participated in QA (functional, regression, UAT, validation, etc.) testing of various client applications; which included defects (JIRA) management and test automation with Oracle App Testing Suite (OATS); mobile apps; UI; Web, Waterfall and Agile methodologies, etc.
• Reviewed and responded to in a timely manner to ongoing daily on/and offshore communications from multiple resources including the client; internal audits preparation
• Created and maintained QA weekly status reports for the client and project managers
• Lead weekly QA team meetings and daily calls with an offshore QA lead who worked under my direction; Customer service/customer support activities
• Lead weekly and bi-weekly meetings with project leads, client management, and key stakeholders
• Monthly LiquidHub and Client Executives Stakeholders meeting attendee

Confidential - Syracuse, NY

QA Manager/QA Lead

Responsibilities:

• Worked simultaneously on multiple as well as complex mid to large size Retail, CRM, e-Delivery, Annuity, Life, and Compensation projects; Regulatory compliance; process improvement
• Responsibilities included the creation, preparation, and conduction of quality assurance testing reviews, as well as development and execution of test plans and test scripts; generate status reports
• Management of the entire testing effort from planning to closure for all work streams in the program; Also led UAT team, training, and preparation for “Go Live” production
• Overall usage of HP QC/ALM including defect tracking and generation of test metrics; version control; focus on customer complaints and concerns; change management and validation activities
• Defined timetables and project plans; analyzed and estimated feasibility, cost and compatibility with other systems; Remedy tool used to log/monitor customer issues; Waterfall & Agile
• Led efforts for the implementation of an upgraded Compensation System which benefits thousands of whole life insurance and annuity clients; Managed testing with an on/offshore test team of 10
• Performed data feeds, flat files, and data warehouse testing; root cause analysis; effectively handled deadlines and pressure; Handheld devices testing (e.g. mobile phones)
• Chair Automated Work Distribution (AWD) meetings; AWD workflow testing; Customer support
• Worked directly with business clients, vendors, and internal teams to establish and maintain consistent test methodologies, and resolve testing process issues and defects; Remedy tool used
• Assisted with testing additional life insurance projects; internal audits preparation
• Possess excellent communication and writing skills thereby allowing for ongoing opportunities to work cross-functionally with various departments; executive/key stakeholders’ liaison for projects
• Company-wide Dodd Frank training; regulatory and compliance involved in all areas of testing

Confidential - Wayne, PA

Sr. QA Tester

Responsibilities:

• Enabled client to prepare to “go live” ahead of schedule by successfully completing aggressive testing cycles; Adherence to SOX and all regulatory practices in pharma/healthcare industry
• Reviewed functional/technical specifications, requirements, change requests, defects (JIRA defect tracking), and traceability matrix; RCA; daily SharePoint usage; compliance/validation activities
• Types of detailed testing performed: Functional, Regression, Integration, UAT, Compatibility, Validation, and Smoke; also, multiple browsers (e.g. IE, Safari, Firefox) and web testing
• Creation and manual execution of test scenarios, test cases/scripts through multiple testing cycles
• Daily test team meetings included working with SMEs (release management, development team, architects, etc.) to successfully complete all QA-related activities prior to deployment; 21 CFR 11

Confidential - Hopewell, NJ

QA Lead

Responsibilities:

• Daily one-to-one/and group coordination with development teams and release managers improved various testing (e.g. integration, regression, functional, and UAT) cycle-related activities
• Led defect triage meetings; HP Quality Center daily usage; WMW testing; Remedy tracking
• Coordinated testing activities directly with business and technical team members; performed RCA
• Tested multiple browsers (e.g. IE, Google Chrome, Firefox); also, web and validation testing
• Key attendee for (Business and Technical) management meetings; Project review status meetings; Release Management and Deployment daily testing-checkpoint meetings; data validations
• Change request management; customer care and complaints focus; Customer service/support
• Direct interaction with business partners and executives daily to improve processes, on current/upcoming releases, and issues; Prepared COGNOS reports for multiple meetings
• Company-wide Dodd Frank training; regulatory and compliance involved in all areas of testing

Confidential

Senior Engineer/QA Lead

Responsibilities:

• Assisted with allocation of testing responsibilities for the Wealth Management workstation utilized by more than 15,000 Financial Advisors in nearly 700 global offices
• Introduced and implemented standardized testing processes and QA documentation templates; Provided the QA Team with cost-cutting and time-saving measures
• Developed test strategies, test plans, business use cases, test scripts, test reports for manual and automated testing; Hands-on QA testing responsibilities; Dodd Frank compliance; validation testing; also, UI and Web testing; verified large amounts of data
• Reviewed requirements; change management review; maintained/executed test scripts
• Hands-on testing: functional, integration, regression, smoke/sanity, and UAT; RCA
• SharePoint documentation/Test Repository; HP Quality Center/Test Director daily usage
• Branch 08 for Vista and XP testing; Web-based application testing performed also
• Managed multiple, ongoing, and overlapping projects; worked alongside Project Managers involved with PPM (Project Portfolio Management); process improvement
• Attended daily/weekly meetings with developers, application managers, and key business partners to discuss upcoming software releases and test cycle results; Change management activities; Customer service/customer support activities
• Defect tracking (Rational Clear Quest) responsibilities; business process improvements
• Created, updated and ran automated test scripts (Rational Robot) for functional testing of in-house applications; integrated third-party software components; ample manual testing
• Led and coordinated test activities (for 4-6 Analysts) to assess impact and production readiness of compliant software releases and hardware products
• Applications used include: Software Configuration Management, Project Center, Core Applications and Integration, Project Activities Manager, CRC 2.0

Confidential - Cherry Hill, NJ

QA/Information Analyst - Sr. IT Contractor

Responsibilities:

• In-depth, foundational defined benefits training; understanding of company architecture
• Develop and review testing strategies, test plans, test scenarios and test data
• Create test scripts from test specifications and business requirements; assist with improving QA standards and testing processes; analyze data; Compliance processes
• Lead test execution, evaluate results, manage defects, validation activities; provide weekly updates to PMO and senior management; QA work was hands-on; tested web browsers; customer service and customer support activities
• Some applications used during test preparation and execution are MS Access databases, SQL, Excel spreadsheets, KEDIT for Windows (text editor), and Database (DBM) Module (provides browser-local relational data storage for JavaScript web applications)
• Training newest project team members; HP Quality Center defect tool used

Confidential - West Point, PA

Sr. Testing Analyst

Responsibilities:

• Creation, maintenance and in-depth testing of scenarios/test scripts
• Performed SLC activities and testing in the following areas: User Acceptance Testing (primarily), system, and regression; Hands-on QA testing and validation responsibilities
• Mercury (HP) Quality Center defect tool usage for UAT activities; RCA and analyze data
• Management and tracking of defects with Clear Quest; change management activities
• Weekly Team Meetings Member; Key Lessons-Learned Team Member
• Daily side-by-side work with subject matter experts for Requirements, Data, Development, and Deployment Teams; focus on clients’ complaints and concerns
• Regulatory and compliance practices; SOX; 21 CFR 11

Confidential

Sr. Analyst Lynx/SAP Global COE

Responsibilities:

• Coordinated high-level projects for J&J Global Executives
• Involved with an SAP archiving initiative for Lynx Centers of Excellence teams
• Project/QA Lead - managed 4-6 team members per project
• Led end-to-end testing (manual and Mercury HP Quality Center) efforts and application support responsibilities; gathered requirements; Complete hands-on QA testing responsibilities; including overall UAT testing and “Go-Live”
• Coordinated and led -weekly team meetings re: SAP Financials and data lifecycle management; data archiving in the R/3 environment; RCA
• Created, distributed, and maintained weekly scorecards to management and executives; IM methodologies
• Archiving Strategy Development
• Researched and coordinated with various vendors regarding data integrity archiving; assisted with coordination of DART presentations; Customer support
• Created and implemented a data/information archiving strategy which was leveraged for the entire biopharma-organization; verified large amounts of data
• Project management activities; SOX and compliance; 21 CFR 11

Confidential

Sr. Analyst - Test Manager

Responsibilities:

• QA Project and Test Lead (very hands-on); managed 4-6 contractors per project
• Managed and worked side-by-side with Sales and Marketing Organization, as well as with third-party vendors; compliance (e.g. HIPAA and SOX) and validated projects
• Continually fostered ongoing Business and Sector (PMO) partnerships via direct interaction; gathered requirements with Business and Development teams
• Center of Excellence support with additional operating companies to attain effective, harmonious working relationships; Familiar with Healthcare Compliance Guidelines
• Creation and maintenance of project documentation (i.e. project/test plans, and scripts)
• Performed various types of testing such as environment, system, regression, user acceptance, and validation testing; included web-based application testing; hand-held devices testing; root cause analysis (RCA); internal audits involvement
• Multi-Browsers (e.g. IE, Firefox) and web testing performed; clients’ complaints focus
• Management and tracking of all defects and system incident reports; HP QC/Remedy
• Led Weekly Team meetings, project status calls; key stakeholder and business liaison
• Managed and maintained SOPs; change management responsibilities, IM methodologies
• Created and presented biweekly project scorecards; Customer support activities
• Led vendor presentations and offshore team efforts; Quarterly meeting presentations
• Coordinated meetings with business partners to identify and analyze business requirements; conceptualize new processes; became familiar with company architecture
• Created solution definition documentation, use cases, and test cases
• Regulatory and compliance practices; SOX; 21 CFR 11