SUMMARY:

• 7 years of experience in Software Quality Assurance with a demonstrated history of working in the banking and retail industries
• CSM, CTFL, CTFL - AT, Perfecto certified Quality Assurance personnel, proficient with Web and Mobile Application Testing
• In depth knowledge of QA methodologies with experience of implementing and leading QA practices in core technical environments
• Strong knowledge of Software Development Life Cycle and Software Testing Life Cycle within Agile and Waterfall methodologies
• Exposure working directly with BAs/SMEs to analyze requirements and underlining business risks, defects at an early development life cycle
• Worked closely with Project Managers in designing timelines and test metrics to be shared with Clients and Sr. Management
• Proficient in analyzing the BRS (Business Requirement spec), SRS (System Requirement spec) and FRS (Functional requirement spec) for preparing and documenting the Test plans, Test cases
• Extensive experience and exposure to various Testing Tools, Paradigms and Technologies
• Performed Functional, Integration, Regression, Smoke, Sanity, System and database testing
• Provided end to end Test and Defect management including test data creation, data mining, triage of issues, documentation of Test results and providing sign-offs from QA team
• Experience of maintaining and creating reports from Bug tracking tools
• Knowledge of ORACLE Database, SQL and PL/SQL
• Well-honed research and reporting skills with strong attention to detail
• Self-driven individual with good communication skills and experience in team leadership.
• Strong communication skills in engaging business stakeholders, subject matter experts and end users in gathering the intricate working of business process
• Lead and oversee the assigned sprint team and guide them in Agile methodologies, attend Scrum of Scrum forum and discuss progress, impediments and dependencies
• Achieved client’s appreciation for enhancing team efficiency and effectiveness

TECHNICAL SKILLS:

Concepts: SDLC, STLC and Bug Life Cycle

Operating System: Windows, iOS, Android, UNIX

Database: Oracle 11g

Database IDE: SQL Developer, TOAD

Testing Tools: Quality Center, Bugzilla, Jira, Mantis, Perfecto Mobile, Silk Performer, Jing, Browser Stack, GitHub, Test Manager, JAWS, NVDA, WAVE, AXE, VoiceOver (iOS), TalkBack (Android) Google Analytics, Katalon

WORK EXPERIENCE:

Quality Assurance Analyst

Confidential

Responsibilities:

• Provide complete Web, Desktop and Mobile application testing for Royal Bank of Canada on different servers (public, secure and client)
• Complete onboarding and training for new QA members in the team by providing demos and tasks
• Mobile QA build validation for following Apps and tools developed in English and French: True House Affordability, Neighbourhood Explorer, House Value Estimator, Mortgage Calculator
• Maintain any change requests by working with Project Manager and RBC QA team
• Lead the retail industry projects: Sosco (online store on Shopify),Vector (resource management tool on iOS for Armani Store)
• Understand overall functionality of applications/tools and proceed with designing user stories for agreed upon requirements in a release cycle
• Conduct peer reviews of test scenarios and provide relevant feedback
• Perform Functional, Integration, Regression, Smoke, Sanity, System and database testing
• Identify non-functional requirements and test data to be used in various testing cycles
• Create Test documents (Test Plan, Test Cases, Bug Reports, Sign-off doc) following business requirements and digital standards of RBC
• Perform Service calls and database testing to ensure all data is getting saved and retrieved correctly
• Participate as a key team member in UAT and client feedback meetings
• Document lessons learnt after completing a testing phase and share with the team
• Work with the “Support” team to help address immediate change requests by Clients
• Manage complete iOS and Android testing using “BrowserStack”, and real devices (Desktop, Mobile and tablet) on requested versions
• Responsible for designs using “Zeplin” for desktop, Mobile and tablet versions
• Create detail steps to recreate a defect using “Jing” and provide details from console for errors when required
• Check for GA events (IDs, tags, descriptions)
• Developed technical content, meta description and page titles in support and maintain quality of SEO
• Perform Accessibility testing (WCAG 2.0) by using screen readers and accessibility checkers
• Enter and follow defects till closure using “GitHub”

Quality Assurance Analyst

Confidential

Responsibilities:

• Played key role in developing “Medical Supply Store” client server-based application to be used by Confidential base managers for receiving and sending orders for “Medical Supplies” and integrate it with other existing applications
• Managed end-to-end testing as a solo QA Analyst ensuring performance, stability and flexibility of application for future enhancements
• Prepared Test Plan, Test Data, Test Cases, Test Execution and Defect Reports using “Mantis”
• Participated in requirement gathering meetings and demos with client, BA and Developers
• Provided Testing Status Reports detailing the testing progress in each test cycle using ALM
• Produced Test Completion Report and provide formal sing-off indicating the system satisfy the needs of business
• Participated in Performance Testing (Load, Stress, Scalability and Volume) using “Silk Performer” to support UAT

Test Specialist

Confidential

Responsibilities:

• Contributed to projects related to user experience, enhancements, incidents and fraud prevention
• Performed functional, regression, integration and compatibility testing (cross browser and Operating systems) for multiple releases in Agile project
• Participated in discovery, sprint, daily status, sprint demo, sprint review and retrospective meetings
• Participated in document review and contributed by identifying gaps in requirements
• Prepared Test Plan, Test Cases and maintained Requirement Traceability Matrix (RTM)
• Logged defects in HP ALM with proper attributes (severity, priority, risk, owner) and followed up for resolution till closure
• Maintained regular communication with client (Toronto based) and with offshore team (India based)

Test Specialist

Confidential

Responsibilities:

• Provided total coverage for all banking requirements by testing the application on iOS devices
• Played key role in defining project objectives, risks and deadlines involved in the project
• Created and executed test scripts, logging and tracking defects using “Rational Quality Manager”
• Worked on medium to complex business workflows including innovative features such as Eye Verify and Vocal Password
• Followed the Agile practices as set by Scrum Master and quick respond to scope change

Quality Assurance Analyst

Confidential

Responsibilities:

• Created Test Plans, Test Scenarios and Test Cases for assigned modules
• Responsible for Database testing, ensuring data is saved, transformed and rendered as and when needed
• Responsible for test estimations and scope adjustments to support moving timelines
• Responsible for setting test exit criteria with business input
• Managed Defect Tracking process by prioritizing, assigning and verifying bug fixes using ALM
• Reported to team lead on testing status and quality of code
• Played key role in documenting process for the applications to create extensive documents to be used as a guideline for projects

Software Tester

Confidential

Responsibilities:

• Performed end to end testing & quality assurance of web and mobile applications
• Prepared detailed test cases for web-based applications
• Contributed in creation of several reference documents
• Produced test execution summary report and defect summary report on a regular basis
• Participated in defect triage meetings and provided input as required