SUMMARY:

• More than 14 years of experience in Software testing, Test/QA Management, Project Management, & Release management.
• Over 8 years of experience in Stake Holder Management, Test Delivery, Vendor Management, Capacity Management, conflict resolution, work planning and staffing.
• Large Cross Functional project experience with experience working effectively in a matrix, global organization
• Defining QA/Test strategy, Master Test Plan, End to End Test Plan, UAT Plan, Road map, defect management framework etc. for Individual projects and TCoE.
• Lead the QA effort for Store Systems where the release roll out was spread across 20000 POS Registers / Tills & Multibillion dollar revenue ecommerce portals.
• Proven leadership skills in Leading, developing and motivating offshore teams.
• Well versed with various SDLC model - Agile and Waterfall.
• Have lead functional testing, system testing, Automation Testing, system integration testing, UAT and End to End testing teams across the Program.
• Set up & implemented various process - Defect Management, Quality Gates, Knowledge Management etc
• Proficient in overseeing, Managing & delivery of Test Case development, Test Environment, Test Metrics, Test Reports, Test improvement etc.
• Knowledge of Automation tool- Selenium with Core java, QTP.
• Value Adds in terms of bringing in process improvements to reduce time to market, improve quality, reducing number of FTE’s, meet or beat the allocated budget
• Experience of managing product life cycle, from Requirements to Pilot and support Implementations.
• Worked for reputed organizations like GE, Walmart, Apple, US Govt, Confidential, Abercrombie & DSW.

TECHNICAL SKILLS:

Primary Skills: Test Management - Waterfall, Agile & Hybrid models

Secondary Skills: Test /QA Delivery Management, Vendor Management, Defect Management, Release Management, People Management, Test Automation Management, Agile Program / QA Management, Test Transformation, Risk Based Testing

Secondary Skills: ALM, Quality Center, HP- Quick Test Pro, SQL Server, Oracle, Backbox testing, Automation testing, Oracle ATG, OMS, Doors, VSS, Selenium web driver, Perfecto mobile, Rational Clear Quest, Jira, Grasshopper, REST API testing, Soap UI, Core Java

Project Acquired Skills: MS-Project, MS Office, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Responsibilities:

• Implemented strategies, standard approaches, methodology and techniques for testing .
• Lead Q&A during backlog grooming, PI to ensure user stories are well-understood by the team and acceptance criteria is clear
• Define testing procedures and test artifacts for different testing - Functional, Automation, Performance.
• Implemented test metrics and reporting standards; dashboards and reporting mechanisms.
• Implemented the test driven development techniques.
• Lead test teams to implement effective testing patterns for individual projects.
• Conducted QA reviews for each PI, and worked with test teams to improve performance.
• Work with product teams for approving and fulfilling the staffing needs for testing.
• Implemented the defined SLAs on automation metrics within sprint and also brought in continuous patterns of improving quality
• Primary owner for the various test types:
• In sprint
• Regression
• Smoke
• Automation
• Coordinate Performance Testing (Accountability with PE team)
• Multi device and multi browser
• Facilitate and participated in E2E testing.
• Facilitate and support UAT along with Business team.
• Publish QA Status reports and Metrics to all stakeholders .

Environmnt - Java, Salesforce - ( CRM, Sales, Knowledge Base ), Seaware, Test Rail, Jira, Confluence, Tableau.

Confidential

UAT Lead

Responsibilities:

• Leveraged past UAT experience to quickly ramp up on Active Omni & L Brands business process.
• Re-Defined UAT scope by working with Product Owners, QA Leads and Business Partners.
• Re-developed E2E Strategy & Plan, got buy in from stakeholders - IT & Business ( VP through - Leads)
• Facilitated Test Case development by actual Business Users with assistance of Product Owner.
• Planned sessions with various Business Champions and their Product Owners to facilitate understanding of new system.
• Identified and Mitigated various issues and risks to UAT.
• Facilitated the development of clean UAT Test Data and Environment.
• Prepare a E2E UAT Plan with detailed schedules with target dates for work, prioritized and monitored activities associated to UAT.
• Actively worked & Influenced various IT teams to ensure UAT is successful.
• Defined and facilitated Entry & Exit Criteria.
• Published weekly and daily reports on UAT preparation to all stakeholders.
• Set up Jira Dashboard for runtime status.
• Worked closely with TCoE & Development to understand Open defects and their impacts on UAT.

Confidential

Lead Consultant

Responsibilities:

• Developing Test Plan & Strategy.
• Ownership of Functional, Regression testing and Release testing.
• Working with Scrum Master, Product Owner, development teams, Operations team to successfully manage risks, defect resolution, environments for QA.
• Run Quality gate meetings, Lead Defect Triage and Test Case review meetings.
• Lead Testing - Planning, Test Cases delivery, Monitor and track Test execution.
• Publish Testing Status Reports which include -
• Publish weekly and Monthly QA metrics / KPI’s.
• Participate & provide feedback in Sprint planning, Story Grooming & Retrospective meetings.
• Plan, implement, track & report progress on Test improvement activities.

Confidential

QA Lead

Responsibilities:

• Lead Functional & E2E testing for Site redesign project, managing onshore & offshore vendor resource teams for effective delivery.
• Help build an offshore team of automation and functional testers.
• Co-ordinate with various onsite teams to enable offshore team for testing, viz Product Management, PMO, Various Development teams amongst others.
• Developed Test Plan, Test Strategy, estimations, resource planning in terms of testers and environments for various stages of testing for desktop & mobile portal.
• Identify scenarios for E2E tests spanning across various applications like, ATG,
• Yantra (OMS), store systems, Rewards, Store net, vendor net, various teams like product owners, business, Platform, integration, UI etc.
• Lead E2E test execution, identify scenarios, data preparation, application readiness, environments, tools etc.
• Run daily triage calls, attend daily standup’s, scrum of scrums. Work with development to prioritize defect fixes and testing, blockers & impediments and work with scrum master to remove the same.
• In corporate effective use of automation into the overall QA strategy for efficient testing.
• Publish Weekly and Daily status to stake holders.
• Support UAT testing, participate in Go No Go meetings, triage production issues.

Environment: ATG, Oracle 11g, Java, Angular JS, Endeca, Responsys, Unica, OMS

Confidential

QA Lead

Responsibilities:

• Lead the QA efforts for Tokenization Project & NGLite- implementation of EMV Chip Card Reader Pin pads & tokenization across POS in DSW Stores.
• Develop Test Plan, Test strategy (Risk Based Testing), review test cases, Defects.
• Participate, conduct various meeting - weekly executive meeting, Weekly Defect Meeting, Daily Stand up, Go No Go Meetings.
• Manage the day-to-day activities of a group of 6 testers to complete project and support related activities.
• Identify test environment needs, asses & plan test environment to be used across multiple projects without impacting schedule or testing.
• Oversee Test Preparations - Test Cases development & review, Environments, Test data preparation, resource plan etc.
• Highlight escalate various issues, concerns & Risks to management in timely manner.
• Liaise with Multiple Vendors - NCR (POS), Vantiv (Payment gateway) & Verifone (Pin Pad).
• Co-ordinate with Program Manager, BA’s, support teams etc for effective implementation & governance.
• Get hands on along with team during crunched timelines, to ensure delivery is aligned to business needs.
• Publish weekly reports & Metrics amongst others.
• Support UAT, Integration testing & Pilot with concerned teams.

Confidential

UAT Manager

Responsibilities:

• Understand the Time and Attendance Module, Kronos configurations, Merlin UI.
• Develop, Test Scenarios Matrix (RTM), Test Scenarios, Test cases for UAT & E2E Testing.
• Develop Test Data, and liaise with various teams to get the Test Data generated.
• Plan & Schedule UAT & E2E testing, schedule environments, test cases to be executed.
• Publish Test Metrics, Test Status Reports - Prep & Execution.
• Escalate and mitigate any risks to UAT. Liaise with Development, System test team, BA's.
• Guide Business Users for test execution.
• Participate in Triage calls, generate daily and weekly status reports.
• Work with Apple and Infosys Staff on daily basis during SIT phase to monitor defects and issues that might impact UAT & E2E testing.
• Get sign off from all stake holders on the test cases, test plan, test strategy, test data prior to UAT & E2E.

Confidential

QA & POS Lab Manager

Responsibilities:

• Manage & Lead Portfolio of Stores System - POS QA, offshore and onshore team.
• Liaise for Capital projects, - QMO, PMO, Engineering, Marketing, Business teams, development teams, stores ops etc. in a matrix organization.
• Ensuring quality services are delivered regarding the agreed SLA.
• Defect Management: Engage QA, PMO, Development, product owners/Business Analyst, Business User, operations and third parties & vendors for effective defect resolution.
• Develop Test Strategy, Master Test Plan, Test Schedule, Environment plan & Resource plan.
• Ensure Timely delivery of Test Cases, Test Data and liaise for getting Test Environment.
• Provide effort and cost estimates, risks, mitigation plans, follow up, Plan & deployment of resources for various projects etc.
• Facilitate UAT, with business users, prepare & test review test cases, UAT environment, open defects, report on UAT to all stake holders.
• Own, Track & mitigate various issues concerning POS Lab.
• Define and run various quality gates, including exit and entry criteria for each test phase, system testing, Integration Testing, end to end testing, UAT.
• Publish weekly status reports on health of various POS projects.
• Drive automation, continuous improvements in terms of process and skill.
• Rest API testing using core Java.
• Implemented Knowledge Management framework, cross skilling of resources across applications & various modules, to manage offshore attrition.
• Overseeing and supported Water fall as well as Agile SDLC.
• Lead the offshore POS Lab extension-

Confidential

Delivery Lead - Testing

Responsibilities:

• Overall management of test planning and execution activities of test organization.
• Develop and implement tactical and strategic QA roadmap for the organization.
• Drive the QA organization to achieve the targeted goals and objectives, standardize best practices across various teams.
• Delivery of the Test Services and eliciting customer satisfaction to agreed SLA.
• Mitigating and solving escalations with urgency and determination.
• Lead Succession planning, Performance Management, Set Objectives & Goals, Hiring exercise for Test Organization.
• Publish detailed reports/Dash Boards as per an agreed schedule (or on request).
• Building and maintaining customer relationships.
• Developing Defect framework, working with teams in various geographies, facilitate and drive triage calls, requirement analysis calls, issue resolution, follow up on delivery.
• Ensure Test Deliver is on time, on budget, on Quality.
• Identify, analyze, and respond to real issues and perceived risks and plan for monitoring and controlling elements
• Risk Management, identify risks across test programs and mitigate them.
• Resource Utilization - Ensure effective deployment & utilization of resources across various projects
• Managing the transition & transferring the functional, technical and procedural knowledge to maintenance and support organization.
• Proactively implement best testing processes, procedures & practice.
• Conduct Quarterly Reviews with Vendors, Clients & Internal stakeholders.

Confidential

Agile Program Manager

Responsibilities:

• Managing agile scrum teams related to pharmacy IT business.
• Responsible for delivery of common Rest web services to be used across various Pharmacy channels.
• Owned the Agile process implementation across offshore pharmacy IT division, managed three teams as scrum master.
• Coach team in agile processes; facilitate daily scrum meetings, Release & Sprint planningRun dependency meetings, Facilitate Demo’s to stakeholders, retrospective meetings etc.
• Ensure story backlog & grooming, look ahead meetings, story grooming meetings in association with Product Owner.
• Publish metrics at pre-agreed frequency.
• Assist with prioritization of User Stories, defects, tasks for team in association with Product owner.
• Liaise, communicate & facilitate cross team collaboration with various dependent teams to ensure right expectations are set on service levels, dependencies and impediments are closed at the earliest.
• Introduced process standardization across pharmacy scrum teams.

Confidential

QA Lead

Responsibilities:

• Vendor Management - to manage multiple vendors across geographies to co-ordinate and ensure delivery for releases as planned, validate resource quality, quality of deliverables, conflict resolution between multiple vendors
• Responsible for QA activities related to QA for the product launch, from System Test, System Integration test, UAT, E2E testing, automation testing, performance testing and provide support to smoke test of production environments prior to launch.
• Single point of contact for all escalation related to QA GMC Canada for 12 releases.
• Partner with PMO, Product Management, Business, Engineering and Release Management to define the IT Strategy, Roadmap and Budget.
• Hiring, Developing and building Global team at onsite and offshore for GMC QA.
• Publish metrics on agreed frequency to all stakeholders.
• Managing a team of 4 internal resources and 22 vendor resources across various geographies during the portal launch.
• Transitioned all QA activities from Vendors into in-house QA team.
• Provide leadership and guidance for testing, QA and Release activities.
• Automation - Plan and Manage automation for GMC portal using the Spark frame. Automation coverage and speed was scaled up by developing libraries independent of the Tools team to cater to Canada specific functionalities.

Confidential

Test Manager

Responsibilities:

• Ownership of testing for maintenance/Enhancement work and delivery responsibilities for the all the applications in scope of Depots.
• Ownership of transitioning all Development & Test related activities into offshore center in Bangalore.
• Manage a team of 16 to 20 FTE and Vendor for effective delivery meeting expectations on quality, time and cost.
• Setting up Distribution Ops test Lab.
• Building Depot Operations competency in TCoE at Bangalore.
• Hiring and staffing for the project.
• Introducing processes, Metrics and Dashboard into the process to track and measure the off-shoring benefits.
• Working closely with vendors on a day to day basis for effective delivery and resolve conflicts, issues on time.

Confidential

Sr Test Lead

Responsibilities:

• Managing a team of 42 FTE and Multiple vendors.
• Accountable for all Test deliverables and ensure that they meet quality and timelines.
• Test Planning, estimation, project tracking, stake holder management across various cross site internal teams and external vendors to co-ordinate and meet timeliness of deliverables.
• People management and technical management to effectively utilize resources across the Program.
• Accountable for Release Management, managing multiple concurrent End to End releases with conflicting schedules from requirements stage to Pilot and Roll out. Liaise with various team, including Project team, application teams, support team, Implementation team, Service Introduction etc. to ensure the Pilots and Release of Storeline across 2000 Stores.
• Transitioning Point of sale testing from UK to Confidential India, which had its own share of challenges.
• Retail Test Lab set up, the biggest and complex in India at the moment.
• Drive Automation initiatives across the program.
• Identify opportunities for business growth in terms of off shoring projects to ODC.
• Liaising with IT leadership up to IT directors and Business to manage escalation and timely resolution of Issues.
• Manage Virtual Teams across multiple Geographies, develop and mentor staff for next generation of leadership. Systems for which QA was managed by me are as below
• Retalix Storeline & ProgreSS.
• PCI DSS compliance across all store systems.
• Payment Cards - Contactless Cards, Chip n Pin, EMV, Pay@Pump
• New Hardware & Upgrades to existing hardware’s compatibility with existing system.
• Solve Integration - Payment authorization system.
• Confidential Back Office - for Price Integrity and Data flow into Storeline and POS.
• NG – for integration with Storeline.
• Solve Integration – Payment authorization system.
• Petrol Filling Pumps and Tills.
• NCR Self Service Checkouts – Integration with Storleine.
• PC Scales (For Bakery and Deli counter)
• Cash Office System – System testing and Integration of Cash office with Storeline.
• PCI DSS compliance across all store systems.
• Grocery Home Shopping – Integration with Storeline.