SUMMARY

• Software Testing QA Analyst with 17 years of experience in testing Web, Mobile Phone, iPad, Client Server and Mainframe applications
• Solid understanding of SDLC, experience with Agile/Scrum and Waterfall methodologies
• Proven experience with developing test plans, test scripts, executing test cases for complex business processes
• Experiences include software development life cycle support for manual and automation testing including Functional testing, Integrated testing, Regression testing, End to End testing, Negative testing, Boundary testing, Business Process testing, User Acceptance testing
• Strong experience of Integration testing, Regression testing and Web services testing
• Experience with User Acceptance Testing methodologies and documentation
• Results - driven, self-motivated, decision maker, positive attitude, team player, problem solver, dedicated work ethic, flexible and desire to learn and grow with a fast-paced organization
• Examined software performance in various environments (mobile, desktop, tablet) and browsers
• Strong mathematical background with strong business and analytical skills
• Experience in organizing daily Scrum meetings and working well with the scrum team
• Strong experience in providing test coverage and status report
• Experience in conducting business requirement/QA walk-throughs
• Experience with User Acceptance Testing methodologies and documentation
• Experience in UAT test cases preparation and test strategy plan by identifying all possible business scenarios from Business owners
• Experience in user validation in UAT environment
• Possess strong Traceability Matrix experience
• Strong SQL, Database testing and TFS experience
• Strong knowledge of continuous integration and delivery systems
• Possess strong SQL skills, Hands on experience writing and executing complex SQL queries (Oracle, Sybase and SQL Server)
• Good Conceptual understanding of DWH (Data Warehouse) and ETL testing
• Strong experience of API (SoapUI), Mobile and web applications Testing
• Read and understand the API service specifications from the developer
• Working knowledge of Automation; Selenium and UFT
• Strong Unix command line testing experience
• Strong experiencewith Virtual Test environments and configurations, Cloud-based testing
• Ability to work on a collaborative geographically dispersed team
• Strong experience with QA tools; HP ALM, JIRA, Confluence, TestRail, JAMA, Rally and MTM

TECHNICAL SKILLS

Testing Tools: HP ALM, JIRA, Confluence, JAMA, QA Run,, Mantis, Test Manager, TFS, Visual Studio, SQL Developer, Toad, QTP, SoapUI, Fidler

Operating Systems: iOS, Unix, AIX, Sun5.8, Solaris2.8, Windows 10/8/7/ Vista/XP, VAX/VMS

Databases: Oracle, SyBase, DB2, SQL Server 2012/2008R2/2005, MS Access

Languages: C, C#, SQL, Java, Java Script, VB, VB Script, TSL, 4Test, HTML, XML

Project Management: MS Office, Word, Excel, Power Point, Visio, Lotus Notes, MS Project, SSIS

PROFESSIONAL EXPERIENCE

Confidential

QA Lead QA Analyst

Responsibilities:

• Working on the 3rd phase of the Confidential Revenue Management System
• Create detailed, comprehensive and well-structured test plans and test cases
• Collaborate with members of the development team and subject matter experts in the development of test scenarios
• Liaise with internal teams (e.g. developers and product managers) to understand system/tool requirements and functional performance
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• TEMPEffectively manage multiple responsibilities, prioritize conflicting assignments, and switch quickly between assignments, as require
• Create Tester’s guide

Environment: Teradata, JIRA, Confluence, C#, Java, PHP, JSON, Fiddler, XML, SoapUI, UFT, Selenium

Confidential

QA Lead Analyst (Consultant)

Responsibilities:

• Led testing effort for the HR Department’s migration from e-Recruiting HR software to iCIMS HR Software which is an end-to-end talent acquisition solution
• Perform integration testing of iCIMS which is a SaaS application, with SAP and Payroll
• Perform testing of i-Sight Case Management Software for Investigations including HR, Employee Relations, Incident Reporting, Ethics & Compliance
• Design, develop and implement comprehensive QA test plans, test cases, and provide direction for adoption of QA tools - HP LoadRunner for automated load testing
• Develop and execute formal test plans to ensure the delivery of quality web and mobile applications
• Review new and modified programs, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conforms to guidelines
• Assess and analyze all aspects of testing the solution, including: test planning process, test plans, requirements traceability, test process weaknesses and risks, test scripts, expected results, regression test planning
• Perform risk review, analysis, and management in programmatic, functional, and technical aspects
• Triage defects based on defects priority and severity levels
• Isolate, replicate, and report defects and verify defect fixes
• Responsible for conducting user Acceptance Testing (UAT)
• Design, develop and implement UAT test plan and test cases
• Perform peer review of test cases and defects and provide feedback
• Document, troubleshoot and isolate problems encountered during testing
• Created User Manual and provided training to users from multiple departments
• Set schedule estimates, timelines and milestones
• Perform database testing using SQL queries in Microsoft SQL environment including validating stored procs, jobs and triggers
• Perform API testing by manually executing SAP transactions
• Setup and maintain test environments as well as test data
• Facilitate and assist with group meetings via WebEx and telephonically
• Participate in quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed

Environment: SQL Server, HP ALM, JIRA, Confluence, SAP, C#, Java, PHP, JSON, Fiddler, XML, ALM, QTP, SoapUI, SSRS

Confidential, Melbourne, FL

Senior QA Analyst (Consultant )

Responsibilities:

• Study and understand Thales programs’ software and systems, data flows through the system, and interactions between components (including processes, services, web service calls, etc)
• Understand databases, how they are populated, queried, and data is managed into useful information for the projects
• Create, implement, maintain and enhance test plans, test scripts and test methodologies that ensure exhaustive testing of all assigned systems;
• Develop software quality test plans and test cases/scripts (including UAT, Regression testing, Functional testing)
• Understand ICD’s and able to use COTS products and integrate them into Thales system
• Understand End to End system data flows to validate data, Troubleshoots issues within the system
• Coordinate Defect/Issue Resolution among Developers, Engineers, DBAs and other teams
• Provide feedback on requirements to ensure they are testable, as well as identify user stories and use cases that have not been directly documented by those requirements
• Execute and maintain test procedures and provide test results/reports
• Provide feedback and written details for major issues encountered
• Facilitate the development of new and improved tools for system testing on embedded systems, including ways to simulate aircraft inputs
• Performed POS testing and database validation of the transactions
• Performed multi browser testing, SharePoint applications and reports
• Performed Data warehouse and Data Cubes testing

Environment: SQL Server, JIRA, Confluence, JAMA, C#, Java, PHP, Jenkins, GitHub, JSON, Fiddler, XML, ALM, QTP, SoapUI, SSRS, Snagit

Confidential, Melbourne, FL

Senior QA Engineer (Consultant)

Responsibilities:

• Lead the test team in execution of functional, integration, systems and regression testing for Australian Railroad and BNSF Railroad applications
• Participate in a cross-functional group within the overall product team, representing the QA effort and advising on project issues, risks and scheduling matters
• Follow and contribute to Agile/SCRUM activities (e.g. daily stand-ups, retrospectives, iteration planning, estimating/reporting, acceptance criteria definition
• Reviewed business/functional requirements and technical specifications of the application and developed Test Plans, Test Scenarios and Test cases
• Involved in Manual Testing, Smoke Testing, Usability Testing, Functional Testing, End to End Testing, Regression Testing and User Acceptance Testing
• Executed test cases during integration, system and regression testing phases
• Interacted with Business Analysts and Developers for deferred defects
• Wrote SQL scripts to extract data from Tables and perform data validation

Environment: Oracle, SQL Developer, C++, Ruby, Apache, PHP, Rally, Jenkins, GitHub, JSON, Fiddler, ALM, QTP, SoapUI, PuTTY

Confidential, Fort Lauderdale, FL

QA Consultant

Responsibilities:

• Create and execute on test plans, test strategies, and test cases for client-facing web applications and mobile applications and related back-end systems
• Participate in a Scrum Development Team and be the Test Specialist
• Work with Scrum Development Team, Scrum Master, and Product Owner to groom a product backlog and determine acceptance criteria
• Participate in estimating the effort needed to complete a PBI
• Create test related tasks and estimate effort for product backlog items pulled into a sprint
• Write and articulate good quality test cases, that are reusable and can be run by anyone on the Scrum team or other QA team members
• Create test cases that accurately test acceptance criteria, edge-cases, and negative path scenarios
• Work with programmers to develop unit tests
• Communicate test progress, test results, and impediments for any work assigned to you
• Perform test execution using detailed test scripts and using Exploratory Testing
• Identify, create and/or condition test data
• Execute manual and automated test cases and verify test results using application user interface and/or SQL
• Document and manage defects on assigned projects
• Report on testing progress and results to project team and stakeholders
• Maintain and update existing manual and automated test cases
• Work collaboratively with project team including development, business analyst, and QA resources
• Participated in technical evaluation of test tools that could provide tangible benefit to the testing effort

Environment: SQL Server, Visual Studio, C#, Java Script, XML, HTML, CSS, Type Script, Angular, JSON, Fiddler, iOS, Android, iPAD, iPhone, Android tablets & mobile phones

Confidential, Palm Beach Gardens, FL

QA Lead

Responsibilities:

• Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system and ad-hoc testing, Execute regression tests, functional tests and data tests
• Assist in the development and maintenance of user manuals and guidelines
• Install applications in QA, develop software release documents
• Performed RTLS testing for the subsidiary companies
• Tested iPhone and iPad applications, both client and admin parts and integration
• Tested web applications, web services and data synchronization for Crew tablet web application which is used in Telecom and construction industry for field engineers
• Worked on Forms automation project where paper forms were converted into electronic form using InfoPath. Tested the forms, security around the forms, and workflow
• Performed functionality and security testing for a third party web application customized for Claims department
• Tested an automated provisioning process for Active Directory User Objects named Active Directory Worker Account Management Process using following technologies: PowerShell 2.0, Quest Active Roles Management Shell for Active Directory, Microsoft AD-LDS
• Responsible for providing management reporting for all activities and history logs including issues report and test iterations
• Wrote complex SQL queries to join multiple tables to extract and verify data

Environment: Visual Studio 2010, SQL server 2008R, Windows 7, C#, TFS, ASP.net, Quality Center 10.0/11.0, QTP

Confidential, Port St Lucie, FL

Senior QA Analyst/QA Lead

Responsibilities:

• Involved in all phases of the Software Development Life Cycle from gathering and publishing project requirements, formatting conceptual and detailed system designs, creating program specifications and all levels of testing plans, as well as coordinating user acceptance testing and implementation planning
• Design and develop test plans and detailed test cases from product functional specifications
• Test Web Ecommerce Applications (B2C, B2B)
• Execute manual and automated test cases
• Document and perform analysis on test results
• Tested Eligibility, Medicare/Medicaid and Commercial Insurance Verification, Claims processing, Credit Card processing, Doctors Orders processing, Doctors NPI database
• Tested Patients Care/Customer care applications for HIPPA changes
• Perform issue isolation and analysis techniques. Issues may occur in applications or associated data systems
• Understand proper documentation of issues, issue tracking, and regression
• Independently determine release criteria and testing quality metrics
• Responsible for regressing issues submitted by other departments to insure appropriate entry into the issue tracking system
• Record, edit, and manually script automated testing scripts in Mercury Quick Test Professional
• Review and test in Visual Basic and VB.Net, Review and test stored procedures in Microsoft SQL Server
• Technical mentoring of junior staff members on test processes
• Generated software builds using Microsoft Visual Source Safe
• Coordinated testing efforts as a function lead on various software including delegation of responsibilities
• Coordinate and manage User acceptance testing
• Represented QA department in Process Improvement
• Wrote SQL queries to join multiple tables to verify test results

Environment: VB 6, VB.Net, Visual Studio 2008, Windows XP, SQL Server2005/2000, QTP, MS Office, Visio, Business Objects, TFS, ASP.net

Confidential, Lake Mary, Florida

Senior QA Analyst, SME Billing

Responsibilities:

• Performed Manual and Automation Testing of client server and Web applications
• Developed QA test plan which detailed the testing scope, strategy, test requirements and resources
• Provided Project Manager with project specific test resource requirements and testing timelines.
• Represented QA on Project teams, identified QA’s function and tasks related to the project
• Developed detailed test cases to execute manually or through automation
• Reviewed technical and user specifications
• Planned and organized all tasks associated with feature and regression testing from requirements phases through delivery to the business units.
• Performed Integration Testing, Functional Testing, Regression Testing and User acceptance Testing
• Analyzed and documented test output and managed resulting defects through re-testing cycles.
• Provided guidance & support to junior members of the System Test team regarding the execution of test methodologies and test automation practices
• Reported and communicated current status on all open projects to management
• Created User Manuals for new and existing features
• Created accurate and comprehensive testing estimates
• Performed back-end testing using SQL and Unix
• Used Unix Korn shell scripts and Perl scripts to run background jobs
• Tested functional and security privileges of the application using XML APIs
• All the test scripts were first manually executed and then recorded the same in Win Runner. All the issues that came up during this process were logged in Test Director as defects.
• Function as Subject Matter Expert (SME) for wireless billing

Environment: WinRunner 7.0, LoadRunner 6.0, TestDirector 6.0, Java, Java Script, HTML, DHTML, XML, Oracle 8.1.7, Unix Solaris2.8, IBM AIX, Perl, Windows NT, VB, VB Script