PROFESSIONAL SUMMARY

• 7 years of experience Software Testing in the areas of Web Based Applications, Client - Server Applications using Manual testing, Functional testing, IVR Testing, Mobile App Testing, Automation testing using QTP in Insurance(Retirement & Annuities), Retail Banking Domain .
• Well-versed wif all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Handled multiple projects using different methodology such as Agile Software Development and Waterfall Model.
• Experienced in complete Software Testing Life Cycle (STLC) and Bug Life Cycle.
• Worked on Automation Framework using QTP tool.
• Very good hands-on experience of IVR(Interactive Voice response) Testing and Agent Desktop Testing
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Effort Estimation to assure dat all aspects of a project are in compliance wif Business requirement.
• Adept in maintaining Test Matrix and Traceability Matrix for functional requirement.
• Expert in preparing Test Cases, Logging and Tracking Defect / Bugs.
• Experienced in testing various web services using SOAP UI and POSTMAN tool.
• Extensively used HP ALM (Quality Center), JIRA, Bugzilla, JIRA Bamboo, JIRA Confluence for specifying requirements, updating test cases, application testing status reporting, maintaining test scripts (Automated and Manual) and Bug Tracking.
• Knowledge of Bamboo CI Server.
• Knowledge of Amazon AWS Device Farm for Testing Mobile App wif Built-in Explorer option
• Experienced in Running Compatibility Testing (Cross Windows/ Mac and Android/ iOS platforms, Cross browsers, Cross mobile devices - phones, Tablets, iPads etc) and Cross browser Testing
• Worked on Data Driven Testing wif Quick Test Professional (QTP) to test the application for different sets of data.
• Hands on experience in Automation Testing, Functional Testing, Integration testing, Regression testing, System Testing, end-to-end Testing, Risk based testing and User Acceptance testing.
• Worked on DB2 Data mining using SQL Queries.
• A skilled Professional wif strong written and verbal communication skills and possess a strong ability to function wif both technical and non-technical resources.

TECHNICAL SKILLS:

Test Management: Quality Centre10.0, HP ALM11.0,JIRA5.0, Bugzilla, JIRA Confluence, JIRA Bamboo

Testing Methodologies: Waterfall, Agile

Web Service Testing Tool: SOAP UI and POSTMAN tool

Languages: VB, XML, SQL, JSON

Technologies Worked: IVR Testing, Mobile App Testing, Web Application testing

Databases: DB2

Automation Tools: QTP10.0

Operating Systems: Windows 7

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

QA Analyst

Responsibilities:

• Performed Test Coordination, Test Design, Updating Requirement Traceability Matrix, Data Mining, Execution and Defect Tracking, Effort Estimation
• Involved in test data preparation using DB2
• Ability to convert Business requirements for Applications to Test Scenarios
• Developing Manual test cases for different test scenarios covering all aspects of project functionality.
• Executed the test cases and reviewing them.
• Broadly done System/ functional testing, Integration Testing, Regression testing for projects.
• Coordinating wif development team.
• Executed the System test Cases and updating the Test cases based on the Implementation changes
• Analyzed test results, tracked the defects and generated reports using JIRA.
• Used JIRA to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developed developers to track and resolve the problems.
• Followed Agile testing methodology, participated in daily SCRUM meetings and testing each sprint deliverables
• Created and maintained Issue lists on project SharePoint sites.
• Prepared weekly productivity reports and submitted test metrics daily to the management.

Environment: Windows 7, MS Project, MS Visio, MS Office, SharePoint, DB2, SOAP UI, Web services, Agile testing, JIRA, Scrum

Confidential, Los Angeles, CA

QA Analyst

Roles &Responsibilities:

• The App developed and tested helps to promote team engagement, monitor employee productivity and boost employee collaboration. Hosted on a secure cloud facility, the solution can be accessed using a web browser on any Internet-enabled device or via native mobile apps for iPhone & Android devices
• Performed Agile testing Methodology for testing App manually on Real devices iOS and Android versions
• Performed validating the mobile application functionality on virtual device emulators.
• Performed App APIs testing through POSTMAN Tool
• Knowledge of Confluence JIRA, Bamboo JIRA, Bamboo CI (continuous Integration) Server
• Understanding and getting clarifications from development team for APIs stories/ App stories planned for a particular Sprint
• Worked on Amazon AWS Device Farm for testing app wif Built in Explorer option to Test high level scenarios
• Creating Tasks and providing Effort estimation for stories for a Sprint
• Involved in daily call wif team including Scrum master, Product Owner, dev team and testing team
• Converting stories to test scenarios and test cases in Test Rail Jira
• Created test data using G- suite account
• Tested App API for initial autantication using Gmail authorization (O Auth 2.0 Protocol) and app server side authorization
• Tested login functionalities using Microsoft account and using Company Email
• Tested app API Functionalities in different environment: Regression, QA and production
• Tested App for functionalities in different environment: Regression, QA and production
• Responsible for reporting and tracking and following up defects in JIRA
• Prepared and executed Test Cases in Test Rail as per schedule.
• Sending Sign off email once testing is completed in a given environment
• Generating Progress Reports using Daily Burndown Chart

Environment: AGILE, SCRUM, JIRA, Bamboo, Confluence, CI server, Test Rail, POSTMAN Tool, IOS 9.x, AWS, Android KitKat 4.4 - Marshmallow 6.0, G- suite, Google drive

Confidential, NY

IVR Senior QA Tester

Roles & Responsibilities:

• Experienced in the domain of Retail Banking and responsible for testing functionalities like: Detail Balance, Recent Transaction, Item Search, Schedule Payment, Pay Barclaycard, Pay Third Party, Fund Transfer wif and wifout Wifdrawal charges, Regular Payment, Interest Info
• Under payments, I have worked and tested, third party payments functionality, Bill Payments, Immediate and Future payments, Deferred Payments / SWC / Payment Limits
• Involved in the QA Life cycle which includes of Test Plan, Test design (test scenarios and cases), Data mining, Test execution, bugs finding and reporting and Test closure report
• Interacted wif the Business Analyst to better understand the business processes and application noledge.
• Experience in Understanding VUI Voice User Interface documents and Call flows to extract the IVR testing scenarios
• Ability to analyze and convert Business requirements for IVR Applications to Test Scenarios
• Analyzed and Tested for Directed dialogue, DTMF, IVR and Text to speech dat increased customer utilization and retention in IVR
• Worked on custom software applications dat integrated the IVR, Advanced Speech Recognition, Directed Dialogue, Call Center solutions, CTI, Web, and foreign host connectivity and transactions
• Experienced in working on CTI testing
• Strong experience in testing IVR speech recognition systems
• Taken responsibility in testing voice quality and voice recognition functionality of IVR systems for high and low confidence scenarios.
• Familiar in creating Traceability Matrix to ensure comprehensive test coverage of requirements.
• Expertise in different types of testing like Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing, Regression testing
• Project status reporting to Project manager
• Involved in Preparation of Test closure report

Environment: Windows 7, MS Project, MS Visio, MS Office, SharePoint, DB2, HP ALM, Web Application, VUI Doc, CTI

Confidential, Charlotte, NC

QA Tester

Responsibilities:

• Performed Security Testing in RSA Customer Protection, covered Security setting for Web applications
• Worked on High risk transactions using OTP (one time password) generation and cash wifdrawal statuses for various transactions through IVR (Interactive voice response ) Testing
• Worked on functionalities like Account balance, Fund prices, beneficiaries services, change password, order forms, cash wifdrawal, change allocation and fund transfer through IVR Testing
• Worked on Web application testing of Presentation module and plan approval process of NAVIPLAN financial planning software.
• Performed Test Coordination, Test Design, Updating Requirement Traceability Matrix, Data Mining, Execution and QC Defect Tracking, TCP Estimation
• Involved in test data preparation using DB2
• Ability to convert Business requirements for IVR Applications to Test Scenarios
• Analyzed and Tested for Directed dialogue, DTMF, IVR and Text to speech dat increased customer utilization and retention in IVR
• Understanding business processes / requirements, Call flow VUI document
• Developing Manual Test Cases for different test scenarios covering all aspects of project functionality.
• Executed the test cases and reviewing them.
• Broadly done Sanity testing, System/ functional testing, Integration Testing, Regression Testing for projects.
• Coordinating wif Development Team.
• Executed the System test Cases and updating the Test cases based on the Implementation changes
• Analyzed test results, tracked the defects and generated reports using Quality Center.
• Validated updated data for the Test cases in different modules of the Insurance Application.
• Used JIRA to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developed developers to track and resolve the problems.
• Followed Agile testing methodology, participated in daily SCRUM meetings and testing each sprint deliverables
• Created and maintained Issue lists on project SharePoint sites.
• Prepared weekly productivity reports and submitted test metrics daily to the management.

Environment: Windows 7, MS Project, MS Visio, MS Office, SharePoint, DB2, Quality Center, Web Application, SOAP UI, Web services, Waterfall, Agile testing, JIRA, Scrum

Confidential

QA Tester

Roles & Responsibilities:

• Functional Test Requirement Analysis using Business Requirements Document and Design documents.
• Involved in Test Coordination, Test Design, Updating Requirement Traceability Matrix, Data Mining, Execution and QC Defect Tracking
• Broadly done Sanity Testing, Manual Testing, Regression Testing
• Maintained the Automation Scripts for enhancements and modifications to perform regression testing.
• Worked on Data Driven Test wif Quick Test Professional (QTP) to test the application for different sets of data.
• Worked on Reusable actions and functions by using QTP
• Arrange meetings and work wif Dev team& Business Analysts for defect triage.
• Managing the test scripts and test results in QTP.
• Test Data preparation and work wif interfacing applications for data needs.
• Preparation of Test Summary Report.
• Participated in peer reviews of functional specification, application previews, and Test plans/Test Cases.
• Responsible for entering, Tracking bugs in Quality Center to resolve bugs. Involved in verification of fixed bugs using and generated weekly quality progress reports

Environment: Manual Testing, Automation Functional Testing QTP 10.0, Windows 7/XP, Bugzilla