SUMMARY

• Over 10 years of experience in testing Web, ERP and CRM applications.
• 5+ years of experience leading On - Site/Off-Shore teams.
• 8 plus years of experience developing and execution of Manual Test for all phases of teh STLC
• 6 years of experience in automation and performance testing using Mercury and Rational tools.
• Proficient in documenting Test Plans, Scripts, Training manuals.
• Expertise in gathering Test Metrics through extensive use of test management tools.
• Strong foundation in QA Management, compliance with QA standards and developing audits and reports.
• 6+ years of experience in data validation testing developing SQL Queries on DB2 and Oracle databases.
• 3+ years of experience as business coordinator interacting with major stakeholders and supporting UAT.
• Good working knowledge on Data Warehouse and ETL processes using Informatica, Business Objects and OBIEE.
• Extensive experience with software methodologies like Agile and Waterfall.
• Ability to work independently and in a team environment and capable of multi-tasking.

TECHNICAL SKILLS

CRM: Siebel CRM & Analytics (OBIEE), Salesforce.com

ERP: SAP R/3 (MM, PP-PI, SD, FI-CO and HR modules, Oracle Financial Applications

Languages: Java, .Net, VB, HTML, C, XML, PL/SQL and TSL

RDBMS: Oracle, DB2, SQL Server

IDE’s: Visual Café, Visual Basic

Automation Tools: Mercury QTP, Winrunner, SOAP UI, Selenium

Performance Tools: Mercury Load Runner, Rational Performance Tester

Defect/Test Mgmt.: Mercury Quality Center ALM, Clear Quest, Clear Case, PVCS Tracker, RQM, RPM, JIRA, Version One

Operating Systems: Windows 95/00/NT/XP/07 and UNIX

Other tools: TOAD, WIN SQL

PROFESSIONAL EXPERIENCE

Confidential, Elkridge, MD

Sr QA Analyst

Responsibilities:

• Responsible in developing/reviewing teh Test Plan document, suggested and made necessary changes in different areas such as Scope of Testing, Entry and Exit Criteria on all phases of teh Testing Life Cycle.
• Good working knowledge on managing teh quality standards and delivering testing audits on various releases during teh Software Development working in cross-functional and cross-organizational teams.
• Extensively worked on developing test cases for all mobile apps for teh online application process developed for Montgomery County.
• Developed test cases and supported teh UAT team in executing teh test cases and escalated teh issues accordingly to Development, Business and QA teams.
• Developed automation test scripts for regression and data management for all Web and CRM applications on all critical business transactions using Selenium.
• Developed and executed performance testing scenarios using Rational Performance Tester. Reported teh performance bottlenecks and delivered teh Performance Analysis reports coordinating with multiple teams.

Confidential, Malvern, PA

Sr QA Analyst

Responsibilities:

• Teh responsibilities include developing teh test strategy, test cases for all teh functionality Integrated with teh Organizations Financial and Investment related applications.
• Good hands on experience in developing teh software testing process as per teh Quality Management and Quality Assurance methods and standards in an Agile environment.
• Developed Manual test cases for all teh migration process from legacy applications to teh applications developed using teh latest technologies.
• Scheduled review meetings for all teh Manual test cases developed for integration and interface between teh Organization’s Web applications with CRM and OBIEE applications and validating teh data.
• Developed test cases on all teh business components Accounts, Contacts, Activities, Opportunities and validated teh data generating reports on teh data migration from Siebel to Salesforce.
• Coordinated with Business teams, Development and SMEs in gathering teh functional requirements and validate teh design documents in building teh test cases.
• Generated teh test execution and defect status reports on a day to day basis and escalated teh issues to both teh development and business teams.
• Involved in daily Scrum meetings and logged teh day to day updates and activities in teh story boards using teh Agility application for each Sprint execution.

Confidential, Plano TX

Sr QA Lead Analyst

Responsibilities:

• Responsible for delivering teh test plan, test strategy and test metrics documents to management.
• Scheduled review meetings for all test cases developed for integration, System, Functional and Regression testing involving teh QA, Business and Development teams.
• Developed test plan and test cases for Web Services testing using SOAP UI.
• Responsible for scheduling teh status meetings for both Test execution and defect tracking. Used HP Quality Center to document daily status reports.
• Coordinated regression and performance testing efforts developing teh regression and performance test scripts.
• Lead & managed Reporting standards, trends & metrics for internal/external projects in an Agile environment.
• Hosted daily status meetings for offshore & onsite teams and delivered daily status report on teh testing activities.
• Developed and executed test scripts for all teh business components on teh Salesforce.com and escalated teh issues during daily defect status meetings.
• Developed test cases for data validation during teh migration process from Siebel to Salesforce.com generating reports.

Confidential, New York, NY

Sr QA Consultant

Responsibilities:

• Developed and delivered Test Plan/Strategy documents for all application releases.
• Developed test cases for transactions involved in Manage Walk in Process, Manage Payments & Agreements coordinating with distributed teams for data set up & dependencies with other business processes.
• Used Rational Tools like RQM, RPM & Clear Quest for script development, test execution & defect tracking.
• Developed performance test scripts and customized reports using Rational Performance Tester.

Confidential, PALO ALTO, CA

Sr QA Analyst

Responsibilities:

• As SR. QA Analyst my responsibilities involved in coordinating with business, development and end- user teams in gathering teh necessary documents to develop test plan, test cases (both manual and automation) for all teh business processes involved in Siebel CRM (sales and Call Center).
• Developed test cases for API on all teh applications integrated with Siebel and Salesforce.com and other customer oriented web applications.
• Coordinated in end-user training developing necessary manuals for all teh applications highlighting teh daily business transactions mostly used.
• Developed automation test scripts for all teh critical business scenarios using QTP for regression testing on all phases of teh application releases.
• Responsible for managing teh test schedules and providing teh test results on daily basis in an Agile environment.

Confidential, Southfield, MI

Senior QA Tester

Responsibilities:

• Developed test cases for various reports based on teh functional requirements and design documents.
• Developed automated scripts for different queries in Siebel Analytics based on teh business requirements.
• Developed reports, score cards for business requirements on all teh available Dash Boards and Subject Areas for GUI and back end validation for teh Siebel 6.3 to Siebel 7.8 Analytics Migration process.
• Developed test conditions for reports & scorecards on individual Customer Service Representative at Call Center level throughout teh USA.
• Tracked teh defects and updated teh test documents in Clear Quest and Clear Case.

Confidential, Plymouth, MN

Senior QA Analyst

Responsibilities:

• United Health Group, health insurance provider implemented Siebel CRM and Analytics for their customer service center.
• Responsible for identifying typical business scenarios and developing test scripts for both manual and automation testing for Quotes, Policies, Pricing.
• Interacting with Business, Development teams validating teh issues in daily/weekly meetings taking a lead role throughout teh testing phase for all teh releases with both onsite and offshore QA team.
• Developed test scripts to validate teh performance of teh application for all teh critical scenarios after migration using Load Runner 8.0
• Responsible for all teh changes/enhancements made which are identified during UAT and played key role in supporting teh Operations and Maintenance team.

Confidential, Reston, VA

Sr QA Tester

Responsibilities:

• Responsible for developing manual and automation test scripts for Trading Desk, Housing Community Development and LAPS/CAT Conversion applications.
• Arranged review meetings upon completion of teh test scripts based on teh business and design documents provided for all teh releases.
• Verified teh transactions for Service Requests, Opportunities, Activities, Reports and all other business requirements related to a House Loan Lender ship accounts.
• Developed different test scenarios for DATA verification for all teh interfaces interacting with Siebel for all teh applications.
• Was responsible for executing both teh manual and automated scripts using QTP and updating teh defect status using Test Director 8.0

Confidential, Cincinnati, OH

QA Lead

Responsibilities:

• Developed test cases both manual and automation on all teh Siebel and Oracle applications on Quotes, Pricing and Order Submission for Sales Force Automation processes.
• Executed teh interface and integration testing scripts for teh data upload using PL/SQL, MS Access for daily and monthly updates.
• Was completely responsible in managing teh team playing a Lead Role interacting with teh business users for System, integration and UAT testing and coordinating between offshore and on-site team.

Confidential

QA Analyst

Responsibilities:

• Agilent technologies implemented Siebel 7.5 interacting with Oracle 11i Applications for more efficiency in developing their market network.
• Actively involved in developing test scenarios and test scripts for both manual and automation testing of Oracle Applications customized transactions of Finance and Manufacturing modules.
• Developed teh performance testing scenarios for all teh related transactions of GL’s, AP and AR’s based on teh business cycle using Load Runner.
• Developed teh test scripts on QTP to generate mails and necessary confirmations for various transactions related to warehouse management (like picking, packing and shipping of goods from production sites to customer site).