SUMMARY

• Extensive experience in testing complex and public facing applications in Health care, Financial and Retail domains including Browser and platform compatibility, security and concurrency.
• Excellent noledge of SDLC process of Agile, Waterfall and Iterative methodologies along with ability to analyzing requirements and use cases, gap and risk analysis.
• Hands on experience in development of test plans, test cases and test scripts black box, smoke, functional, system, regression, integration and UAT testing.
• In depth noledge of health information and health care services regulatory environment including Health Insurance Portability and Accountability Act (HIPAA) compliance.
• Extensive experience using test management and defect tracking tool including JIRA, ALM, QA complete and Team Foundation Server. Confluence.
• Hand on experience in in validating 834, 835, 837, 270 and 271 EDI files and including models in FACETS and in downstream application.
• In depth noledge of testing SIEBEL oracle Customer Relationship management system as well as KOFAX customer onboarding document management system.
• Experienced to testing of call center and network technologies/CTI outbound dialer, outbound and inbound IVR, skill control, call management, call routing etc.
• Extensive experience in testing Point of Sale (POS) Applications dat integrate with third party tools for inventory management and payment processing.
• Experienced developing complex SQL Queries to perform database testing in RDBMS.
• Hand on experience in testing ETL for data warehousing validating data from source to target tables and schema through complex and dynamic queries based on transformation logic
• Skilled in testing Rest and SOAP API and Web services including request and response validation.
• Experienced in developing, executing and maintaining automation test script with quick test professional (HP QTP) with Descriptive programming.
• Strong analytical, problem solving and communication skills for coordinating, planning, monitoring and reporting.

TECHNICAL SKILLS

Testing and Development Tools: Quick test Professional, Active Batch, Eclipse

Defect Tracking Tools: Quality Center, JIRA, Team Foundation Server, HP ALM

Programming Languages: Java, JavaScript, C#, C++, Visual Basic, SQL

Web Technology: HTML, CSS, DHTML, XML.

Database and ETL: MS Access, My SQL, SQL Server, Oracle, Informatica

Operating Systems: Windows, UNIX, Linux, Mac

App/Web Servers: Web Logic, IIS, WebSphere. Apache TomcatOther Application: Siebel CRM, Kofax, Facets, C

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

QA Engineer

Responsibilities:

• Analyzed requirements with teh development team, Business Analyst and testing team for better understanding business rules and data integrity.
• Developed test plans and test cases through review of SRS and BRD, functional requirement and Technical Specification Document.
• Tested web based customer engagement application developed in SIEBEL CRM framework dat integrates with Social Relationship Management (SRM) cloud services.
• Experience in SIEBEL CRM system Membership and testing OKM documents subscriptions.
• Tested dialer systems and distributed telephony for call center including outbound dialer, outbound and inbound IVR, skill control, call management, call routing etc.
• Involved in process documentation for KOFAX components, including information capture, process management, data integration, customer communications management and analytics.
• Performed Smoke, functional, integration and regression testing for timely delivery of products.
• Written and executed test cases along with tracking defects and maintaining coverage Traceability by linking Release, Requirement and defect in ALM, QA Complete, Jira and Confluence.
• Tested on demand and scheduled ETL workflow including source and target mapping, transformation logic as well as validation in various data base with SQL Queries
• Developed and executed SQL queries to verify teh proper insertion, deletion and updates into teh supporting tables and scheme in Oracle database.
• Coordinated with SIT team, SA team and Production Release team to ensure timely delivery of teh application along with documentation of teh QA processes.

Environment: Waterfall, Windows, ALM, QA Complete, Oracle, SQL developer, Seibel CRM, Confluence, Kofax, ASP, C#, Jira, Oracle Database and Google chrome.

Confidential, Jessup. PA

Software Quality analyst

Responsibilities:

• Analyzed Requirement documents through active communication with business and developers
• Developed test plans and test cases through review of Use Case, functional requirement and Technical Specification Document
• Involved in end to end testing through creating testing data in different modules in Facet 5.10 including Membership and benefits
• Validated EDI 834, 835, 837, 270 and 271 file though Active Batch and Facets system for Membership, Claims transactions Enrolled for all clients.
• Prepared mocked data including patient's information, state requirement, broker Id, PCP change, plan Id etc. Based on teh testing scenarios for different type of clients.
• Developed and executed SQL queries to verify teh proper insertion, deletion and updates into teh supporting tables and scheme of Oracle database.
• Documented test cases in excel and in share file along with project related QA artifacts in ALM.
• Worked on DAF file, INC# and Encounter query to halp teh team.
• Coordinated with UAT and Production Release Team for ensuring quality product.
• Worked with BAs, SMEs, Configuration MNG, Product Owner and developers for reviewing requirement documents.

Environment: Agile, Waterfall, Windows, SQL Server 2008 and 2012, Facets 4.10 and 5.71, Service now, Active batch, ASP, .NET, Microsoft office.IE browser.

Confidential, Phoenix, AZ

QA Analyst

Responsibilities:

• Written and executed test cases along with tracking defects and maintaining Traceability to ensure complete test coverage in ALM 11.
• Contributed in developing Change Request to enhance functionality, navigability and user friendliness of teh application.
• Analyzed documents with teh developers and testing team for better understanding of teh requirements for validating business rules and data integrity.
• Developed and executed SQL queries to verify teh proper insertion, deletion and updates into teh supporting tables and scheme of Oracle database.
• Tracked and reported testing activities, including teh test case execution stage, defect status and teh testing results status.
• Tested different functions of teh POS system including Scanning and Checkout, return and discount as well as payment processing with credit, debit, and membership cards.
• Developed Automation Scripts with Descriptive Programming, Custom Functions and Local and Global Object repositories for regression testing.
• Verified dat discounts and coupons will only be applied after reaching certain sales thresholds
• Performed Smoke, functional, System, integration and regression testing to ensure dat teh system performing as per expectation.
• Developed and executed SQL queries to verify teh proper insertion, deletion and updates into teh supporting tables and scheme of Oracle database.
• Coordinated with UAT and Production Release team to ensure timely delivery of teh application along with documentation of teh QA processes.

Environment: Agile, Windows, ALM 11, Oracle 10g, SharePoint, ASP, .NET, Microsoft office. QTP

Confidential, Delaware

QA Analyst

Responsibilities:

• Reviewing teh Use Case Requirement, Functional Design Documents and Technical Specification documents.
• Creating Test Cases after analyzing teh BRD's.
• Work with developers, BAs, SMEs and Product Owners for clarification of requirements
• Developed Change Request to enhance functionality, navigability and user friendliness of teh application.
• Maintained matrixes for multi - platform and multi-browser testing including web security and concurrency.
• Logging of defects in QC to maintain Test Requirements and to communicate teh bugs with teh Developers.
• Involve in testing of FACETS 4.71 Implementation, involve an end to end testing of FACETS Claims Processing module, Membership and benefits.
• Developed and executed SQL queries to verify teh proper insertion, deletion and updates into teh supporting tables and scheme oracle database to ensure data integrity.
• Provided guidance through training and noledge transfer to QA team members.
• Ensured accurate documentation of teh QA process and data for future use.
• Coordinated with UAT and Production Release Team for ensuring quality product.

Environment: Windows XP, ASP.NET, SQL Server 2008, Quality Center, IE, Firefox, XML, 8.0, SharePoint, Facets 4.71

Confidential, Minneapolis, MN

QA Analyst

Responsibilities:

• Handled several projects with teh short deadlines, Involved in teh complete testing lifecycle spanning pre-testing phase, acceptance-testing phase and user acceptance testing.
• Involved in weekly walkthroughs, inspections and verification meetings with various stakeholders in teh project to understand teh business process.
• Gathering and reviewing Business and Systems Requirement documents to developed and executed test plan and cases.
• Worked in a team for ensuring quality of applications by maintaining schedules for release and bug fixes along with documenting teh defects and their trailing history in Quality Center.
• Performed extensive regression testing to ensure dat there is no impact due to teh code changes. Performed black box testing, functional testing and User Acceptance Testing.
• Conducted Manual testing, Test Validation, independently supported QA Test Cycles and Production Cycles. Executed Test cases, Test Procedures and Recorded Defects.
• Worked with Subject Matter Expert and Business owner for noledge transfer, planning, executing and documenting User Acceptance Testing,
• Created Excel Template for documenting test cases and attached them to stories in Jira.

Environment: Agile, Waterfall, Jira, Lotus Notes, SQL Server 2008, .Net, XML, Windows, Share PointEducation: BS, National University, Dhaka, Bangladesh