SUMMARY

• Seasoned Leader in seeding, growing and sustaining high performance teams
• Wealth of experience in Organization building
• Deep experience in Software testing, Agile methodologies and Project Management
• Experience in managing Testing teams involved in multi levels of testing - Functional Testing, Integration Testing, Data Migration, Systems Integration Testing, Automation Testing and Non-functional testing
• Experience in managing multi-vendor testing teams
• Expertise in Airline Loyalty, Case Management, Telecom Order Management, Clinical Order & Product Testing.
• Experience in working on multiple domains and systems - Worked on Airline Loyalty, Healthcare, Retail, Pharma & Life Science, Salesforce, Siebel CRM & Trade Fund Management System, PoS, Store Stock Management System, Portal, Single Sign-On and Content Management Systems
• Experience on Test Management tools inclusive of ALM, JIRA and Rational Clear Quest
• Guiding all Phases of the project lifecycle, from requirements gathering and analysis to solution design to scope and deliverable determination to design, testing and implementation
• Extensive experience in global implementations
• Strong track record of managing teams across continents
• Self-motivated, self-directed and able to effectively prioritize and execute tasks in a high-pressure environment
• Over 15 years of experience working with Big 5 and IT Service Organizations

TECHNICAL SKILLS

Operating Systems: Microsoft Windows, UNIX

Languages: SQL, SOQL, Visual Basic, PL/SQL, Scripting, Java, .Net

Data Systems/Tools: Oracle, SQL Server, Data Stage, Business Object

Platforms: Salesforce, Siebel 8.x, 7.x (Loyalty, Call Center, ePharma, Marketing, Sales, Service) Methodologies Agile Project Management, Salesforce & Siebel Delivery Model, System Development (SDLC) Testing Tools JIRA, Rally, HPQC, QTP, Rational Quality Manager, Selenium, Load Runner, Clear Quest

PROFESSIONAL EXPERIENCE

Confidential

QA Manager

Technology & Tools - Salesforce Contact Center, Informatica Cloud, Informatica PC, Oracle, Business Object, Portal, Workbench, SOAPUI, JIRA, SQL Developer, Selenium, Bamboo, Bitbucket.

Responsibilities:

• Planning of Data Migration, Functional, Integration, E2E Testing, Regression and Automation Testing.
• Participate in RFP meetings, provide Testing Approach and Effort estimation.
• Participate in intake and sizing meeting, provide testing effort estimation for enhancements and change request.
• Review and sign-off of different test plan from key stake holders.
• Prepare and review test data management approach.
• Resource planning for different projects and share with respective project managers.
• Prepare E2E test scenarios and review with BSA.
• Mentor QA team in preparing Salesforce functional, Data Migration and Integration test scenarios.
• Review functional and integration test scenario with BSA.
• Review and sign-off of testing deliverables.
• Prepare testing metrics and share with key stake holders.
• Participate in Sprint backlog review and sprint planning, provide testing inputs.
• Participate in daily scrum meeting and provide testing updates.
• Participate and provide inputs in Scrum of scrum meeting.
• Drive E2E test planning and execution with impacted systems.
• Drive defect triage meetings with Development, BSA and QA.
• Prepare validation plan and validation summary report, get sign-off from IT and Business managers.
• Get customer support for Test Environment and Tools.
• Prepare and review automation test strategy for SFDC Service Console with customer.
• Identify E2E regression scenarios suitable for automation and review with BSA.
• Plan and implementation of SFDC & Webservices Automation using Java Selenium.
• Mentor team in building SFDC automation framework and automation scripts using Java Selenium.
• Mentoring QA team to build automated solutions to accelerate test execution.
• Review data warehouse and reporting test scenarios.
• Participate in retrospection meeting, provide QA inputs about “What went well”, “What didn’t go well” and “What can be improved”
• Risk Management, identify and appraise risks/issues to client managers and Confidential key stakeholders.
• Root cause analysis of production defects and corrective actions.

Confidential

Test Manager

Technology & Tools - Siebel Loyalty, Siebel HI, Siebel OUI, Oracle, Oracle Supercluster, Oracle Golden Gate, Confidential Data Stage, Confidential MQ, Confidential Tivoli, Rally Agile Central, SOAP UI, HP ALM, HP UFT, HP Load Runner, SQL Developer, Jenkins, VSS.

Responsibilities:

• Prepare test strategy for various programs/projects involving Functional, Integration, SIT, Data Migration, Regression, Audit, Recovery, Automation and Performance testing. Walkthrough of test strategy and get sign- off from key stake holders.
• Design of strategic solution, effort estimation and resource planning for new programs.
• Lead overall programs plan meetings, identified critical path and risks across all programs/projects.
• Prepare detailed test plan for multiple programs/projects involving Functional, Integration, SIT, Data Migration, Regression, Audit, Recovery, Automation and Performance testing. Get sign-off from key stake holders.
• Build strategic testing approach for complex testing like E2E Batch Merge process, E2E Batch Merge performance, Data Sync process, Data Archival process, ETL performance and Application Integration performance.
• Strategize test data management approach for Siebel Loyalty testing.
• Review test data requirement and build automated test data solution for Channel partner application.
• Participate and give inputs in Release Planning and Spring planning meetings.
• Participate in daily scrum meeting and provide testing status.
• Participate in scrum of scrum meeting and provide testing status.
• Plan and implementation of DevOps, Parallel Automation.
• Architect Siebel HI & OUI, ETL and Webservices automation approach. Mentor team in building automation framework and automation scripts.
• Prepare weekly testing status report and conduct weekly meeting with key stake holders about testing progress.
• Set up defect management process for new programs/projects.
• Conduct defect triage meeting with Development Lead, QA Lead and Lead BA across multiple streams / applications.
• Review defect priorities with Product Owner and Business sponsor.
• Participate in retrospection meeting, provide QA inputs about “What went well”, “What didn’t go well” and “What can be improved”
• Root cause analysis of production defects and corrective actions.

Confidential

Test Manager

Responsibilities:

• Planning of System, Integration and NFR Testing.
• Review Testing Effort estimation.
• Review and sign-off of testing deliverables.
• Manage testing team involved in System, Integration and NFR Testing.
• Prepare testing project plan and resource plan.
• Get customer support for Test Environment, Tools and Test data.
• Maintain and monitor testing metrics.
• Define defect management process and drive defect triage meetings.
• Drive meeting Project and Program Status meeting, Client meetings, Project Management Review.
• Prepare and sharing of daily, weekly testing status report with program stake holders.
• Risk Management, identify and appraise risks/issues in the program.

Confidential

Test Manager

Responsibilities:

• Prepare Program Level Test Strategizing and Planning for System, Data Migration, Automation and Systems Integration Test Plan.
• Testing Effort estimation.
• Prepare release level SOW.
• Manage testing team involved in System, Data Migration, Automation, Systems Integration and Performance testing.
• Scrum Master for project managed in Agile-DAIKIBO model.
• Resource planning and managing of timely onboarding of resource.
• Budget planning, base lining, monitoring revenue and profitability. Timely generating and sharing of invoice.
• Create tasks in Confidential metrics tool C20, review and approve the time claimed against the task.
• Maintain and monitor testing metrics.
• Define defect management process and drive defect triage meetings.
• Propose and implement Confidential in-house testing (ADPART) tool.
• Drive meeting Project and Program Status meeting, Client meetings, Project Management Review.
• People Management like goal setting, appraisal and promotions for Scrum Leads.
• Risk Management, identify and appraise risks/issues in the program.
• Approve project expenses and vacation plan.
• Prepare and sharing of daily, weekly testing status report with program stake holders.
• Drive Innovation and development of testing accelerator tools.

Confidential

SIT Lead

Responsibilities:

• Preparing Test Strategy
• Preparing Master Test Plan and Detailed Test Plan.
• Prepare effort estimation for testing.
• Lead testing team involved system, integration and systems integration testing.
• Reviewing Business and technical requirements
• Reviewing system test scripts.
• Propose and Implementation of Rational products (RQM, RFT and RPT) for testing.
• Define defect management process and drive defect triage meetings.
• Preparing and sharing status report with all stakeholders.
• Frequent interaction with customer about the testing progress and defects.
• Preparing and sharing status report with Confidential Management and Client.
• Developed tool to enhance localization testing.

Confidential

SIT Lead

Technology - Oracle SSO, Web Logic Portal, Content Management, Identity Manager, Oracle DB, Siebel 7.8, Confidential MQ, SOAPUI, Rational Quality Manager, Rational Functional Tester, Rational Clear Case

Responsibilities:

• Leading an onsite testing team involved in functional, non-functional testing from different vendors/companies.
• Prepare Functional and Non-functional Systems Integration Test Plan.
• Coordinating with different teams/vendors to complete system integration testing.
• Prepare WBS, assign and track the tasks.
• Review system integration test cases.
• Identify the test environment required and coordinate with release manager to block the environment till testing completes.
• Preparing test execution plan.
• Drive defect triaging.
• Prepare and share Daily and Weekly Status Report
• Inter group co-ordination between various teams.
• Participate and provide testing progress updates in in daily and weekly project meetings.
• Identify risks and issues, come with mitigation plan.
• Escalate the risks and issues to Program Test Manager.

Confidential

Test Lead

Technology - Oracle SSO, Web Logic Portal, Content Management, Identity Manager, Oracle DB, Siebel 7.8, Confidential MQ, SOAPUI, Rational Quality Manager, Rational Functional Tester, Rational Clear Case

Responsibilities:

• Lead projects involving manual and automation testing.
• Prepare Automation and Regression Test Plan.
• Effort estimation of for automation testing.
• Design and Develop automation framework.
• Develop automation proof of concept and demo to customer.
• Review automation scripts.
• Demo automation scripts to customer.
• Identify Regression Test suite.
• Develop test data approach for automation testing.
• Mentor other team members on application, manual, automation and processes.
• Interacting with customer about the product, defects and project progress.
• Drive defect triage meeting.
• Share regular test summary report with customer.
• Facilitate project quality review.
• Review and approve time sheets.

Confidential

Lead QA

Responsibilities:

• Lead projects involving manual regression testing.
• Prepare Regression Test Plan.
• Effort estimation of for regression testing.
• Identify Regression Test suite.
• Develop test data approach for regression testing.
• Mentor other team members on application, manual testing and processes.
• Interacting with customer about the product, defects and project progress.
• Drive defect triage meeting.
• Share regular regression test progress report with customer.