SUMMARY:

• An accomplished, result oriented professional with extensive 10+ experiences in IT industry.
• Good understanding of Software Development Life Cycle and Data Mapping.(SDLC)
• Understanding business process management and business requirements of the customers and translating them to specific software requirements.
• Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.
• Experience in functional, regression, security and integration testing and UT testing in ServiceNow and IVR system.
• Proficient in functional, integration, negative, regression, acceptance (UAT), and browser compatibility testing and Mobile application testing and Methodologies.
• Web Base testing of web applications and web related interfaces, performance, load and stress testing ofweb application, web sites and web serverand other web interfaces.
• Strong Skills in implementing Quality Assurance Standards, and QA Testing Methodologies using Use Case Documents, Functional Specifications and Business Requirements
• Strong analytical, planning, organizing, and investigation skills with demonstrated ability to meeting deadlines.
• Verint - IVR Feedback Management - VoC solution, Verint Unified VoC, which provides an unrivaled view of your customer.
• Ability to work in a collaborative team environment and handle multiple tasks simultaneously
• ServiceNow data management and data cleaning to make the data more authentic and acceptable to the requirement of the system.
• Business Acceptance Test including Use Acceptance Testing and User testing with Function and Regression testing to cover the full requirement of the Stakeholders.
• Agile methodology used in testing using the ALM QTP version 11 for testing.
• ALM and JIRA are use for the Requirement and Defect. QTP and Selenium used to run the script for automation testing.
• Migrating User File and Settings from Window XP to Windows 7.
• IVR Contact Center Genesys Framework project.

TECHNICAL SKILLS:

Testing Tools: ALM, Load Runner, DB2, MS SQL Server, MS Office, Visio, Citrix, HTML.

Bug Reporting: Bugzilla, JIRA, Clear Quest.

Language: Java, VB scripting, C++, SQL, Genesys Framework

Environment: Windows 2007/NT/XP, MAC OS, Web, UNIX, Mainframe

PROFESSIONAL EXPERIENCE:

Software Tester/QA

Confidential

Responsibilities:

• Access and Identity management solution is integrated solution capable to automate access request management, automated provisioning/de-provisioning, role mining/management and entitlement cataloguing, policy management and access certification.
• This is a big project and implementing on phase by phase basis. Data is being load in the Application through connector and also physically through tectia, Project with the online payment system and online money transfer use by the third party and validation of the online money transfer. Functional, Integration and System testing were done on the project for AIMS. ALM and JIRA are used for Requirement and defect. SQL used to validate data. Smoke and Sanity testing was performed when some major code was pushed in the project. AIM project being a huge project was divided into many phases so we had to complete Regression testing and Acceptance test from time to time. ServiceNow data management and data cleaning to meet the requirement of the testing
• Took active part in the ServiceNow testing with other interacting application of the system. ServiceNow data requirement and data were displayed in the service now application.
• Real time data was loaded through the tectia application in the testing environment and validating the results as per the requirement.
• Completed BAT meeting all the stakeholders’ requirement including UAT & UT.
• HR Integration
• IDR Integration
• Identity data model
• Application endpoint on boarding
• Orphan account resolution
• ServiceNow data integration and data display in the application was authenticated.
• Data loading and data preparation.
• Business acceptance testing - Including User Acceptance Testing and User Testing.
• ServiceNow integration was performed with data conditioning and auntication.

Confidential

QA Tester

Responsibilities:

• Pare testing was performed with English and French language - which is the content of each functionality of the application to make sure the right content is displayed according to the content document in the requirement.
• Functional testing was performed with each of the functionality mentioned below according to the Client Experience Document provide by the Business and since it was in a Agile process, back and forth with the business was discussed and Request changes were made in the Cx. document in consultation to the Business Analyst and follow up was made with the help of HP QC. Every changes and defects were made note in HP ALM QC and JIRA are Developer were made aware of the defects, proper defect logging was done and defects and change were displayed to the developer for their better understanding and for the developer to fix the issue as early as possible. After the defect was logged and fixed, a side load was provide by the developer to test the defect and change the status of the defect as Repair and once the new build was released with the fixed defect the defect was closed with the build number and name so that it can be traced later on when the issue arises later.
• UAT and UT were preformed to satisfy BAT testing and the requirement of the stake holder is rigorously meet.

Confidential

QA

Responsibilities:

• BMO Credit Card IVR call flows with voice segments …….
• MIS IVR Reporting for Credit card…..
• Genesys Routing and Reporting - includes Real Time Dashboard…..
• Validated CTI data using Genesys…… Agent Desktop (GAD)
• Genesys Outbound Dialer and Genesys Agent Desktop (GAD)
• TSYS Green screen Data Conditioning on different screen (WAGN, MCCD, MCGI, MAGI, MPTI, MXFR, RCRD, ACAR etc.)
• Test Case written meeting the requirement and the condition.
• Manage the skill set for the Agent through the Configuration Manager tool and running the campaign and loading the campaign through the Outbound Contact Manager.
• New Origination and Adjudication Platform (LINEDATACommercial Connect)
• Replaces CWL/IBCCAPS for the Commercial and Small Business Origination
• CWL/IBCCAPS will continue to be used for account opening of CLOC products in NCCS. Customer Connect will be used to open Mech products. MDIF will be used for MTG account open.
• Replace LTS for mid-market customers
• Migration of Financial Spreading and Risk Assessment from NRRS to MRA/FACT/LGD & EAD Capital Markets Calculators
• Replaces NRRS for the Commercial and Small Business Workforce
• New Document Generation / Forms Generation Solution
• Leverage LINEDATACommercial Connect Document Generation Capability for Day 0
• Replaces Lotus Notes DocGen for Commercial and Small Business Workforce
• Batch and On-Line Integration to several BMO systems
• Data Migration:
• Migration of last approved application from IBCCAPS and NRRS into Commercial Connect
• Migration of compliance worksheets from Excel to Commercial Connect

Confidential

Sr. QA Analyst

Responsibilities:

• Create detail Test scenarios and Test cases according to the Business and Functional requirements of the Project.
• Used the latest version for require management, planning of the test plan and writing the test cases. Used the Quality Center manage and log the Defect and also to keep track of it and when it is fixed, execute the defect again.
• Smoke testing the application before launching the real testing.
• Performed the initial Shake down of the project to make sure that everything in the project is working accordingly to the plan and performing well.
• Worked on Total System Services (TSYS) TS2 credit adjudication, card/plastics issuance, chip and contactless cards, financial transaction processing, non-monetary transaction processing, collections, credit card disputes, fraud, GL balancing and reconciliation. Data modeling in the TS2 and running the batch cycle.
• Followed the Test Execution Plan (TEP), to make sure the project is completed on time without delays.
• System Integration testing with the Credit Card lunching with the VISA.
• New Correspondence letter to be requested with the system and wait for the system to generate the letter and then verify in the system at the given option and day given in the TEP.
• Interactive Response System (IVR) completed the incomplete project of Bell.
• Log the Defects in the Quality Center and raise the defect with the Developer to convince the defect with screen shots and the right logic. Telephony services.
• Responsible for Data conditioning the accounts in TSYS to meet the requirement standard and then cycling the accounts in TSYS environment.
• ALM and JIRA used for the requirement and defect login.