SUMMARY

• More TEMPthan 4 years of experience in the field of Software Testing and Mobile Testing
• Strong noledge of STLC and SDLC wif experience in writing & executing test cases and test scenarios
• Worked in SDLC models like ‘V&V’, ‘Waterfall’ & ‘Agile’ and tools QC, Jmeter, Selenium, Freshdesk, Visual Studio, Teamwork and JIRA
• Experience in Mobile testing on Smartphone, Tablets and using Simulators Equally productive on solo projects or as part of a team
• Experience in Functional Testing, Regression testing and other testing methodologies
• Able to deliver quality deliverables under tight deadlines
• Self - starter requiring minimal supervision
• Flexible when faced wif changing priorities
• Skilled in building good working relationships wif clients and teams, ability to manage multiple business accounts, providing leadership, coaching, training and mentoring to junior team members
• Experience in Technical Support and working in close relationship wif end users
• Experience writing technical documentation like Test cases, Test plans
• Experience working wif different operating systems like Mac, Windows, Linux
• Committed team player wif strong analytical and problem-solving skills
• Experience working wif ticketing system like Freshdesk, ServiceNow
• Willingness to quickly adapt to new environments & technologies
• Expert in understanding technical business requirements, identifying gaps and providing innovative business solutions
• Experience wif Global Customers from USA, Australia, India, Europe

TECHNICAL SKILLS

Operating System: Windows(8,10), Mac, Linux

Skills: Mobile Testing, Web Testing, Manual Testing, Automation Testing

Databases: My Sql

Methods: SDLC based delivery models, Project Management Knowledge & Process

Software and Tools: Basecamp, Jira, Teamwork, MS Office (Word, Access, Excel, PowerPoint), HTML, Jmeter, QC, Selenium, GIT, Appium, Freshdesk, Visual studio, Trello

PROFESSIONAL EXPERIENCE

Technical Support Representative

Confidential

Responsibilities:

• Providing technical support to Internet, Satellite and Bluesky customers
• Helping customers in solving and troubleshooting technical issues over the phone
• Enhancing shaw direct website support articles to attract more traffic

QA Lead

Confidential

Responsibilities:

• Helping customers to resolve/troubleshoot any issues which they has regarding the system
• Defining processes for test plan and several phases of testing cycle
• Creating project reports and other related documents
• Automation testing of websites using Selenium webdriver and data driven framework
• Daily QA scrum wif team to discuss challenges, risks, defect triage and assumptions
• Designing and executing automated test cases(Using Selenium Webdriver)
• Writing technical documents like Test plan, Test cases, Requirement Matrix, Bug reports etc
• Analysed customer behavioral patterns through regular and ad hoc reports for business partners and automated reports using SQL and decreased the run time of SQL queries by 20% using stored procedures
• Manual and automation testing of mobile and web applications(using selenium and appium)
• Responsible for designing and developing documents and specifications for various modules of software and web applications
• Performance testing of web applications and API’s
• Ensuring solutions meet business requirements
• Identifying gaps in business requirement and providing technical solutions
• Developed roadmaps, time-tables and status reports, identified and assessed project risks, built and tracked mitigated/contingency plan and functioned as single point of contact for Client Interactions
• Implementing accessibility and w3 standards
• Identify the tools for test reporting, test management, test automation, etc.
• Providing technical support to clients via chatting or tickets
• Lead a 4-member team wif daily client interactions and co-ordinated wif other teams across various locations of India and USA

Quality Assurance Engineer

Confidential

Responsibilities:

• Involved working in different phases of software engineering and project development like testing (MANUAL & AUTOMATION), debugging, deployment, customizations and on-going support
• Ensure all design, production, control, security, data validation, and quality standards are met
• Identifying test cases to be AUTOMATED(Using Selenium webdriver), creating framework, Libraries and scripts
• Identifying gaps in business requirement and providing solutions for it
• Preparing new test cases, executing test cases using AUTOMATION and implementing change requests and updating test scripts
• Providing customer service and technical support to all clients
• Understanding business requirement and recommending solutions for it according to latest technology trends
• Performance testing of websites and analysing which elements are taking load to load and how we can enhance performance
• Manual and automation testing of Mobile and Web Applications(Using selenium). Also making sure the bugs has been fixed
• Involved in whole Software Testing Life Cycle and Software Development lifecycle
• Keeping track of all the bugs and the different states in which they are
• Worked closely wif client’s business unit wif a focus on new product and service offering and provided visibility and reporting to senior leadership and executives
• Co-ordination wif Project Managers for continuous improvements and important decision making
• Worked on project audits & management reviews producing actionable items directly impacting the quality of service delivery using ITIL methodologies and raised customer satisfaction of various low rated projects from below 75% to over 88%
• Added new functionalities to existing online platform, monitored system performance proactively to identify abnormalities and enhanced performance by 30%
• Installed, upgraded and configured many databases for performance and high availability wif low risk of failure for 100,000+ users
• Prioritizing tasks in order to meet business requirement and deadlines
• Client handling and reporting on daily basis. Also, was a part of 3 member team based in Australia and India

Software Tester

Confidential 

Responsibilities:

• Involved in manual test execution and was involved in various testing phases like Sanity, Functional, Retesting, System and Smoke Testing.
• Generating test defect report and reporting to the concerned person of dat module.
• Bug Tracking and Error Reporting using Mantis.
• UI and Responsive testing
• Performing UAT (User Acceptance Testing)