PROFESSIONAL SUMMARY:

• An IT professional wif about 7+ years of IT experience out of which 4+ years of strong experience in implementing several projects in IT Service Management and IT operations management using Servicenow as a platform.
• Good experience on ServiceNow Development, Maintenance and Administration.
• Strong knowledge in ServiceNow ITSM, ITOM (Discovery, ServiceMapping, Orchestration), HRSD, Asset Management modules wif an end to end implementation experience.
• Experience in all phases of Software Development Life Cycle (SDLC) such as Requirement gathering, Designing, Developing, Coding, Debugging, Testing, Implementation and Maintenance.
• Hands on Experience in ITIL Service Management and also familiar wif technical implementation of various ServiceNow modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, Reporting, Configuration Management.
• Adept in customization of software products from requirement analysis to system study, development, de - bugging and implementation.
• Designed and implemented highly custom scoped and global solution as a ServiceNow developer.
• Extensively worked in planning teh upgrades of teh systems, design systems enhancements and monitoring capacity to maintain operational capacity in accordance wif change management processes along wif teh documentation as required on new or existing systems.
• Designed and implemented solutions following established Configuration Management policies and standards along wif teh creating application in teh Service portal.
• Integrated data from multiple data sources into a unified CMDB ensuring dat teh data quality and integrity are maintained.
• Provided technical and thought leadership in both system integration and application development, while promoting best practices in these areas.
• Comfortable in front of a JavaScript console and looking forward for an opportunity dat will be challenging in this field.
• Excellent communication, leadership and interpersonal skills wif proven abilities in resolving complex software / application related issues.
• Very good exposure towards ITOM and ITSM modules, Expertise in implementing agentless work in teh enterprise using teh ServiceNow Instance.
• Experience in Using IT Process Automation wif SaaS & Data Base Designs for Modeling.
• Good experience in developing workflows and in customizing teh applications in ServiceNow using Java script, AJAX, HTML and DHTML.
• Provided assistance to clients wif thoughtful experience and excellent communication skills wif outstanding skills in problem solving and analysis.
• Excellent work ethics, self-motivated, quick learner and team oriented.
• Good Experience in Asset Management Skills.
• Good Knowledge in Software Asset Management.

TECHNICAL SKILLS:

ITIL: ITSM, ServiceNow, BMC Remedy, HP ITSM, ITSM 7.1, 7.5, 8.0 BMC Atrium CMDB 7.5.

ServiceNow Versions: Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, London, Madrid.

Programming Languages: Java, Python.

Scripting: Java scripting, AJAX, HTML.

Software Methodologies: SDLC, Waterfall, Agile and Scrum.

Databases: Oracle 10g, MySQL.

Operating Systems: Windows, Mac, Linux & Ubuntu.

Reporting Tools: Crystal Reports 9., Remedy Reports.

PROFESSIONAL EXPERIENCE:

Confidential, Boca Raton, FL

ServiceNow Developer

Responsibilities:

• Worked wif teh business users for requirement elicitation and translated them to technical specifications.
• Responsible for teh activation and configuration of ServiceNow applications to meet teh business requirements.
• Built customizations using Workflows, variables, Flow Designer, Update Sets, Business Rules, client scripts, UI policies, UI Actions, Notifications, ACLs, Client Scripts, Fix Scripts, Script Include, Service catalog development, Data Imports, Glide Record and System, Portal framework.
• Handled system maintenance, upgrades, user management, fulfillment of administrative tasks and performance upkeep of existing solutions.
• Designed and developed teh test approach, test plan and test schedule to effectively validate ServiceNow technology project on both functional requirements and technical specifications.
• Delivered end to end solutions on ServiceNow platform including architecting technical implementations for ITSM (Incident, Change, Problem).
• Designed and Implemented teh core integrations and platform components (LDAP, SSO, Discovery, MID Server).
• Designed, developed and implemented teh service portal wifin teh ServiceNow Human Resources Service Delivery module.
• Part of development and maintenance of re-usable CSM solutions while collaborating wif other teams to enhance its features.
• Participated in regular Agile Scrum processes and learnt new technologies and techniques dat aligned wif teh company’s goals.
• Constantly provided wif teh expertise on all technical questions related to development on ServiceNow along wif teh development of these technical solutions, implementing them and performing teh component integration tests.

Confidential

ServiceNow Admin/Developer

Responsibilities:

• Interacted wif various stakeholders, translated business and functional requirements into ServiceNow system configuration requirements and technical solutions.
• Performed ServiceNow system administration tasks such as User Administration, Group Administration, Service Automation, Data Administration, Access controls, system properties of an instance.
• Customized teh form design and form layout for various forms in teh ITIL Process like Incident, Problem, and Change management in ServiceNow.
• Developed teh ServiceNow platform using JavaScript in Business Rule, Client Script, Script Include, UI Policy, UI Action, Data Policy, UI Page, UI Script etc.
• Developed custom applications and tables to meet client specific requirements.
• Managed Users, Groups, Roles, and Advanced Schedule jobs.
• Created, modified, and maintained service catalog items.
• Automated application logic using workflow, scheduled script executions, and inbound and outbound email.
• Created portals, pages, widgets in Service Portal, to achieve teh desired functionality using HTML, CSS, JavaScript, and Angular JS.
• Developed custom reports and scheduling teh reports as per teh client requirement.
• Secured applications against access by unauthorized users and applications.
• Implemented Data Sources and created transform maps to import teh data into teh ServiceNow from different data sources.
• Integrated ServiceNow and other third party applications using SOAP, REST, and JSON Web Services.
• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Created test cases and performed unit, integration and user acceptance testing.
• Migrated teh development changes between various ServiceNow instances using Update Sets.
• Participated in knowledge transfer and end user as needed.

Confidential

Technical Support Engineer

Responsibilities:

• Involved in all phases of implementation from development of business blueprint to end-user and go-live. Defined requirements, process reengineering, configuration, integration, testing and .
• Experience in Testing and Implementing Conrep ERP Security Roles, Profiles and Authorizations for various Clients.
• Responsible for studying teh existing Authorization Profiles and Roles present in Conrep ERP System
• Day to day technical support and resolution of issues.
• Created, generated profiles, Authorizations, object groups, objects, and roles and assigned to user master.
• Created users, roles and assigned required privileges for teh database access.
• Extensively worked in Profile create roles/profiles for various modules such as HR, FI, and SALES etc.
• Importing and exporting teh client’s data into applications.
• Performed Security Knowledge transfer to teh person responsible at teh client side.