QA Analyst | Test Automation Engineer Resume - Hire IT People

OBJECTIVE:

To leverage broad programming language knowledge and software development and testing methodologies in a Quality Assurance Automation role. Secondary interests in information/cyber security and IT process management.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

QA Analyst | Test Automation Engineer

Confidential

Responsibilities:

Responsible for design, development and implementation of test strategies, including writing test plans, test cases, and test scenarios using detailed business requirements provided by the business analysts
TEMPEffectively involved in sprint card creation, estimation, refinement and defect tracking and management using HP Quality Center and JIRA
Created new regression automation test suite for team owned JVM providing regression coverage for all 31 middleware service operations leveraging Java/Selenium - Cucumber; promoted code to GitHub repository and deployed regression suite to Jenkins server to be run in automated job; Leveraged SoapUI to create semi-auto regression test suite for the same JVM covering all 31 operations
Zero P1/P2 level code defects were produced from code promoted to production spanning the time me began as the team's Lead QA (June-Present)
Documented test procedures and findings to be distributed to the appropriate LOBs, and their respective technical groups, as part of quarterly code deployment/release readiness preparation

Test Automation Developer

Confidential, Columbus, Ohio

Responsibilities:

Utilized Ruby/Gherkin languages, Cucumber/Selenium frameworks, and Jenkins/Splunk for automation development/monitoring/reporting
Created/Modified automation test suite for 5 different proprietary applications including: defect automation and automation code refactoring/troubleshooting
Preformed monthly release automation regression and mobile exploratory/manual functional testing for multiple Agile/SCRUM development lines
Experience wif Cross-Browser and Compatibility Testing to test whether web applications are working as desired in different browsers and environments

Software Developer

Confidential, Columbus, Ohio

Responsibilities:

Executed Agile Development methodology complete wif user story iteration cards and difficulty forecasting
Utilized jQuery, AngularJS, JavaScript, and the Bootstrap Framework for front-end development project
Collaborated wif enterprise business partners and external vendors for the purpose of gathering project requirements
Performed application testing and code review for native analytics application

Application Implementation Support Specialist

Confidential, Worthington, Ohio

Responsibilities:

Facilitated implementation of a new mortgage loan origination system as Tier 1 support; Top specialist wif 90% FCR; 80-100 call and email weekly volume.
Responded to requests for technical assistance from Loan Officers/Bankers/Underwriters/Closers in person, via phone, and electronically via Skype for Business and email.
Provided guidance and/or on application procedures; redirected or escalated problems per established SOPs.
Contributed to the iterative application development process by identifying and communicating trivial and non-trivial system and user issues either directly to the IT PM and Development Team or via ServiceNow

Analyst - Major Incident Management

Confidential, Dublin, Ohio

Responsibilities:

Facilitated high visibility P1 service restoration bridge calls utilizing Skype for Business, engaging global IT assets and senior executives.
Documented restoration activities and incident impact to produce executive communications to impacted LOB executives, IT assets, and colleagues; ServiceNow utilized as incident management reporting system.
Application of ITIL Foundation practices and procedures regarding Event and IT Service Management
Responsible for team SharePoint site; Improved site design and navigation, resulting in ease of access for 30 newly adopted and trained colleagues and supervisors
Coordinated and trained newly adopted shift supervisor and eight colleagues on MIM processes and procedures following organization restructuring

3rd Shift Supervisor / Youth Advocate

Confidential, Columbus, Ohio

Responsibilities:

Supervised a campus of up to 35 youth and 10+ staff.
Developed, implemented, and trained staff on new SOPs for external and internal reporting of critical incidents and email etiquette.
Assisted Case Worker, Parent/Guardian, Treatment Coordinator, and Assistant Operations Director wif collection & organization of information to aid in family reunification or relocation efforts of youth.