SUMMARY

• More than 18 years of industry experience in quality assurance, user acceptance testing and customer management, as well as project management in stage - gate and Agile development environments.
• Have created test cases and test plans to drive automation teams in technologies such as SilkTest, BATCH, PERL, and CA LISA, an API test tool.

PROFESSIONAL EXPERIENCE

Confidential

Sr. QA Engineer

Responsibilities:

• Responsible for the testing Custom Factory Integration, VMWare AirWatch, and Factory as a Service (FaaS.)
• Configure and factory image systems for testing and to reproduce customer impacting issues.
• Collect data from customer, quality, and support teams Confidential for user acceptance testing in regards to creating custom factory images for orders of 1000+ orders.

Confidential

Sr. QA Engineer

Responsibilities:

• Responsible for the testing of interfaces and applications for Confidential mobile devices.
• Creates and maintains test plans for mobile devices and secure Wi-Fi infrastructure.
• Communicate issues clearly to partners. Participates in on-site testing with vendors.
• Reviews test plans for regression and feature tests of new features.
• Maintains inventory of relevant devices and keeps the devices up to date with most current software under test.
• Configure automation tools such as Spirent Landslide network generation tool and EggPlant iOS/ Android UI automation tool.
• Attend end to end sync meetings to maintain working inventory of SIMS for Austin AWS QA team.
• Attend Secure Wi-Fi Core team and analyze requirements for future releases.
• Translate requirements into test plans and highlight gaps in testing between feature team, mobility, and secure Wi-Fi testing.
• Provide internal approval for iOS and secure Wi-Fi releases.

Confidential

Quality Assurance

Responsibilities:

• Defines and plans Quality Assurance Audits per project
• Plans quality activities to be performed on the project (review, audit, operational support and meetings) into the Quality Assurance plan.
• Performs Quality Assurance activities as defined in the Quality Assurance Plan and provides management with visibility on both process and product control
• Reports the results of the assessments and escalate non conformities when needed
• Interacts directly with management to provide consolidated analysis & recommendations to fix main found issues on project. Supports and assists the project team to implement recommended process changes.
• Supports project teams on day - to-day basis by providing a methodological help.
• Trains and coaches project team on processes, methods and tools.
• Assists the project team to tailor the project development processes and participates to the continuous improvement loop and the associated actions
• Participates in the definition, in the deployment and the improvement of the software development processes.
• Collaborates closely with management to maintain a continuous improvement loop Confidential local level.
• Manages the continuous improvement loop with linked actions in R&D team and manages the improvement and process deployment plans for new teams.
• For new teams the QAO will define and review with management the improvement and deployment plans.
• Updates the plans in monitoring progress and associated actions

Confidential, Austin

Senior Quality Assurance Engineer

Responsibilities:

• Interact with customer through the application of BETA programs in order to improve the customer experience of CA applications in customer environments. Visit customer sites to perform alpha testing. Work with customer support, marketing, product management, and solicit feedback from customers to create functional and UA test strategies. Drive feedback to the development teams. Collaborates with support, marking, and product management to take customer feedback to the development teams. Perform integration testing and user acceptance testing and demo the evolution of the product to the customers and stakeholders Confidential the end of each sprint and release.
• Continued lead role working on Confidential product line after company was acquired by CA.
• Coordinate with QA and Engineering departments Confidential CA to continue integrated existing CA product line with Confidential NPC application and product line.
• Apply the use of information gathering media such as lessons learned, post mortem metric gathering, stakeholder interviews and feedback, in order to forecast resource needs and facilitate my requests to obtain physical resource needs (hardware and lab space), people resources (headcount), and scheduling needs.
• Manage stakeholder expectations throughout the lifecycle of the project. Maintain open communication and transparency to the project execution.
• Key resource from driving the transition of CA from waterfall to Agile adoption.
• Interlock with development teams to apply the use of automation in order to create reporting for management dashboards and weekly status to monitor the health of the project.
• Work with marketing, product management, and sales engineering to develop test strategy.
• Act as a SME and a technical contact for support team. Work with support team to facilitate obtaining information from the customer to resolve issues.
• Created test cases and test plans for automation team. Used in house application, LISA, to test API’s.

Confidential, Austin

Quality Assurance Engineer

Responsibilities:

• Lead QA Engineer for Confidential Network Performance Center application. NPC is an integration UI for the Confidential Application Solutions ( Confidential SuperAgent, Confidential NetVoyant, Confidential Unified Communications Monitor, Confidential Reporter Analyzer, Confidential Anomoly Detector, and Confidential Trade Monitor)
• Coordinate work instruction and test assignments for execution resources. Provide feedback to management concerning performance review of team members.
• Create test plans, create test strategy, manage QA project schedule, manage defects, perform post mortems once project is completed.
• Review post mortems and conduct quantitative and qualitative analysis on functional areas of project execution. Use data to streamline and optimize execution of subsequent projects.
• Work with support teams and development teams to resolve field incidents.
• Manage QA schedule and keep management up to date with project status using managements chosen form of communication (email, SharePoint dashboard, etc.)
• Act as subject matter expert for Confidential NPC application. Coordinate with other QA leads to provide complete test coverage across Confidential application suite.

Confidential

Automated Services Software Project Engineer

Responsibilities:

• Develop, deliver, and support optimal test plans through product research, roadmap reviews, project status and internal issue reviews, and vendor QA reviews. Collect feedback from support team in regards to IFIR (Initial Field Incident Rate) to define user acceptance scenarios to create the optimal customer experience and deliver a product that delights the customer.
• Design, develop, and deliver concise and accurate test case content to test technicians through technology research, review of lessons learned from previous projects, and interaction with Vendor QA and development personnel.
• Manage and provide vendor QA teams access to Confidential test resources.
• Assess risk and provide mitigation plans when appropriate.
• Provide test signoff that the product quality is sufficient to ship for Confidential service software products such as Confidential Support Center with PC Checkup, Confidential DataSafe Online, and Confidential PC Tune-up.
• Manage work instruction for test teams located in Austin and Shanghai. Create project schedule and prioritize all test resources for all Confidential automated services programs.
• Provide training and mentorship for project engineer and technicians in Shanghai.

Confidential

Storage Software Test Engineer

Responsibilities:

• Configure new hardware builds and aid in the documentation of Beta hardware platforms. Operating systems include NT, W2K, W2K3, LINUX, and NETWARE.
• Identify defects and incompatibilities in the Confidential / Veritas Open Manage Array Manager builds and report them to the appropriate groups using TeamTrack defect management tool.
• Work with developers to document problems in software and produce a solution for the next release of array manager.
• Aid extended engineering teams in root causing compatibility issues with operating systems, Confidential / Veritas Array Manager, and storage hardware.
• Design Test Plans as well as automation scripts using Seque Silk Test, batch scripting, and PERL scripting.
• Meet, provide input, and interlock with extended engineering teams as necessary in order to ensure the ability to complete product test cycle by the necessary deadlines.

Confidential

Systems Administrator

Responsibilities:

• Maintain Windows NT/2000 enterprise systems and Active Directory. Maintain Norton Antivirus servers. Track usage and enterprise licensing for Systems Support group.
• Disaster Recovery and fault tolerance. Work with System Support Backup personnel in ensuring integrity in backups of critical systems. Backup all customer facing systems. Ensure all customer impacting systems have a fail over system. Configure Radware load balancing routers to provide quick response and fail over for all customer web servers and web based applications. Ensure all critical SQL databases are clustered and work with DBA to ensure connectivity and quick response from all backend servers.
• Network connectivity. Work with customer IT departments to troubleshoot and establish connectivity to company resources. Work with IT departments to configure VPN clients to work with Nortel Network VPN router over TCP/IP or dial-up analog lines.
• Network Security. Secure IIS web servers using IPSEC policies to block NETBIOS and RPC ports. Design a firewall scheme based on DMZ network model. Work with network technicians to establish necessary conduits in PIX firewall in order for internet based systems to access internal backend resources.
• Project Management and development. Work with developers to establish time line, migration strategies, QA procedures, and aid in debugging of web based applications. Ensure that migrations meet scheduled deadlines and appear seamless to the customer. Ensure all necessary network architecture and configuration is in place. Establish certification cycles to test application for estimated load to ensure functionality.
• Intrusion detection. Maintain syslog servers and monitor logging for activity.
• Documentation of critical systems. Provide low level documentation in order to rebuild critical systems in time of disaster recovery. Document network architecture and provide availability reporting to executives.
• Hardware. Board level hardware failure. Maintain Compaq SAN and Compaq Proliant servers. Ensure that all hardware is covered by a maintenance agreement and replace failed/failing hardware in a timely manner.
• Manage and implement enterprise applications designed for hardware monitoring. NetIQ, Insight manager.
• Maintain Citrix servers and applications.
• Consolidation efforts. Determine the necessary resources needed to support platforms. Move applications and platforms as necessary to ensure availability with minimal impact to budget.
• Work with vendors and direct manager to provide training for Systems Support Confidential little or no costs. Use training provided with existing software packages and service agreements to enable group to stay aware of new and developing technologies.

Confidential

Technical Consultant

Responsibilities:

• Visit customer sites. Gather information based on customer needs and budget requirements and create a formal bid.
• Network design and implementation. Design data network. Lay CAT5 cable for use on Ethernet networks and phone systems. Certify cabling for gig-Ethernet.
• Network configuration. Configure small business routers (Netopia, Linksys, Netgear, and Cisco), firewalls (CIOS, Netopia, Linksys), switches, and network hardware. Configure phone system hardware and work with local phone companies to bring in T1 and DSL lines to the location.
• Troubleshoot client personal PC problems. Help clients work through problems based on connectivity, virus, configuration problems, as well as problems based on failed hardware and hardware requirements.
• Configure Windows NT/2000 networks. Install web servers and Exchange 5.5 servers and aid the clients in usage and maintenance.
• Work with service providers and Network Solutions to establish naming conventions, name space, and root DNS entries for clients wishing to host domains on site.
• Install and implement Norton Antivirus servers.
• Maintain service agreements and software licensing.
• Manage technicians on large scale projects. Manage time and resources to meet deadlines and meet the needs of the customer.

Confidential

Lab Supervisor

Responsibilities:

• Supervise 9 employee staff in a help desk environment. Responsibilities include staff scheduling, weekly meetings and trainings, and customer support.
• Share responsibility with other A.C.I. Confidential .S. supervisors of interviewing and hiring of potential staff.
• Update Web content for the staff Operations Manual, Law Computer Learning Center page, as well as a dynamic site containing graphical display of usage statistics for the facility.
• Provide UT Law School with a statistical package created using Excel and Visual Basic. The package contains specific usage data for all machines in the domain and is used to determine the contract with UT Academic Computing and Instructional Technology Resources.
• Troubleshoot WinNT 4.0 workstations, WinNT 4.0 Server, and update software packages for machines. Perform maintenance, data backup of staff machines, repairs, software licensing audits, networking printer installation, pop email configuration, anti-virus software installation
• Provide a user profile that is interfaced well with the supported applications (Microsoft Office 2000, Web Browsers, Legal Research Applications, imaging applications) and implements a strong security model using NTFS and share level permissions.
• Meet bimonthly with the Law School to update progress of current projects.