PROFILE:

12yrs hardware and software systems engineering, analysis, integration, quality assurance, requirements analysis, and testing. Proficient in Scrum, Agile, and Waterfall methodologies for product development, process improvement, and quality assurance. Leadership capability for managing, supervising, coordinating, organizing, and prioritizing tasks for teams.

EXPERIENCE:

QA Test Engineer

Confidential

Responsibilities:

• Created and executed integration, system, and end to end test plans for verification of customer rewards and loyalty card processing systems for point of sale applications.
• Collaborated with development and project management staff to ensure system upgrades and new features were implemented quickly and as designed.
• Web and mobile application testing of new and updated features including digital punch card, single swipe, enrollment at the pump, member portal, administrator portal, offer management portal, and cobrand card.
• Integration testing of APIs & web services with dedicated test tools. Verified data via queries of tables in the SQL database.
• Verified a SalesForce application on Windows10, Apple Mac, IoS & Android smartphones, IE10&11, Firefox, Chrome, Safari.
• Assisted DevOps with continuous integration of product builds and build issue assessment in the Jenkins tool.

Tools: Windows 10, Unix, Rally, SalesForce, SQLDeveloper, Putty, WinSCP, SoapUI, Postman, Jprofiler, Kafka, IE 10&11, Chrome, FireFox, Apple MAC, Safari, Office 2012, Android, IoS, Jenkins

Sr Test Engineer

Confidential, Plano

Responsibilities:

• Provided DevOps support on PCs and laptops by installing self encrypting drives, configuring UEFI and standard BIOS, applying Ghost images, and installing product builds.
• Prepared systems on the network for regression testing of the Dell Data Protection suite of applications.
• Updated and executed client - server system and regression test plans.
• Verified windows and browser based data protection in a McAfee firewall based product.
• Penetration tested the security tools product involving login authentication via preconfigured userID/password, smart cards, biometric finger print readers, iOS and Android mobile application generated codes for recovery of lost access to installed systems.
• Verified data security of endpoint systems after applying hard drive encryption and setting up users and authentication types via the security tools product.
• Engaged the agile development team to report and track defects and to ensure that product requirements were met.
• Escalated issues as needed to deliver the product on schedule and within budget.

Tools: Windows (7,8.1,10, Redstone), Internet Explorer (9,10,11), Chrome, Firefox, Office 2013, Skype Business (Lynx), Ghost, Qmetry, Jira

QA/Test Analyst

Confidential, Dallas

Responsibilities:

• Digital Signage hardware and software product development, functional, UI, regression, UAT, manual and some automated testing, usability assurance, use case and test case design and execution.
• Penetration tested client and server applications to insure only authorized users had access to the apps.
• Load and performance testing on the network, verified results with Windows Task Manager performance feature. Verified that load balancing was properly executed by the edge server product with an internally developed load test tool.
• Determined product requirements and design specifications for new or updated applications.
• Created detailed test plans & test cases for testing applications written in WPF, HTML, Java, XML, C#, C++, etc.
• A trusted asset that was given responsibility to shape the form and function of core applications for the leading digital signage company. Tested the latest .NET technology and had responsibility for advancing the company’s core products.
• Installed and debugged the suite of core applications including most video & image formats. Web application testing included web services and SOAP technology components.
• Tested the iOS mobile application for displaying digital signage information on an Apple iPhone or iPad.
• Executed security and IIS web server administration when testing the client-server architecture utilizing remote or local SQL databases and SSL or non SSL security options, and licensed web applications.
• Used SQL Management Studio to examine table content and to modify or configure the SQL server. Used SQL queries (simple Selects, Joins, Unions, etc) to examine database content for test purposes.
• Performed a systems administration role when installing and maintaining multiple Hyper-v and VMware virtualization servers, Linux command line required. Created and maintained multiple virtual machines on each server to support development, testing, tech support, customer escalations, and sales demos. Mentored team members in the use of virtual machine technology. Provided the interface to VMware customer support for licensing and product certification.
• Reported, tracked, and fixed defects using Microsoft Visual Studio, Team Foundation Server, and Microsoft Test Manager with SCVMM.
• Created DOS batch files with Bash and Visual Basic scripts for unattended product installation and removal.
• Tested the installation of applications on various Windows operating systems and custom hardware on secure networks for testing. Ensured that firewalls were properly configured during product installation.
• Created product technical documentation for end users and mentored team members in its use.
• Selected vendor candidates, determined training agenda, negotiated cost, and attended onsite training for Microsoft TFS and test tools.
• Frequently called upon by management for consulting on automation issues, tools, and processes.Played a lead role in researching best practices, new tools, and new technologies such as LoadRunner.
• Tested the Avaya Aura data collector and other types of data collectors.

Tools: Windows (2012R2, 2008, 2008R2, 2003, 2003R2, 2000, 2000 Pro, XP, 8.0, 8.1, 7), Office (2000, 2012, 2013, 365), Internet Explorer (6.0,7.0, 8.0, 9.0, 11.0), Visual Studio,TFS (2010, 2012, 2013), MTM, SCVMM, SQL Server (2008, 2008R2), Polyhedra, VMware (ESX 3.0, 4.0, ESXi 5.0, 5.5), TestComplete, Rational Visual Test, AutoIT, CodedUI, Agile development methodology, WPF, XML, XAML, IE, Chrome, Firefox, Safari, Wireshark

Verification Engineer

Confidential, Plano

Responsibilities:

• Accomplished test planning, test case development, and testing from product specifications for verifying functionality and the user interface in a digital voice recording system that provides monitoring, logging, and playback of voice calls in telephone or 2-way radio systems.
• Played a leadership role in the development, management, and administration of a QTP test automation environment and mentored team members in its use. Set up the framework for test automation on 2 QTP systems.
• Developed, executed, and maintained QTP scripts for several large telecom UI applications and functionality testing scenarios over the SDLC until release.
• Set up hardware and software test systems, executed manual and automated test cases, reported and tracked defects, and ensured that product requirements were met.
• Assisted in the setup of an ATE system for automated testing of manufactured circuit board components.

Tools: Windows (2003, 2000, 2000 Pro, XP), Office2000, Procomm Plus, Aspect, PumpKIN, TFTP, SQL, MS Access, GSM, G.711, G.723.1, C++, Java, JRE, Meridian1 PBX, Symposium, Remote Office (9150, 9115, 9110), TCP/IP, PSTN, VoIP, Kenwood ProTalk mobile radio system, IDVR, CallParrot, TALC, Ai Logix, Ameritec AM1 SP-A call generator, Digital & analog telephones, QTP (HP UFT), VisualBasic, IE (5.0,6.0,7.0).

Test Analyst

Confidential, Grapevine

Responsibilities:

• Verified IT upgrades and new functionality for a national chain of distribution warehouses and point-of-sale (POS) systems in retail stores.
• Projects included title on hand reports, trade-in price level controls, a gift card sales feature, and other functional upgrades to the POS system.
• Developed test plans for project upgrades based on functional and technical design requirements.
• Developed and executed manual test cases and reported defects in a proprietary MS Access application.

Tools: Qbasic, Win98, MS Office (Excel, Word, Access, Outlook), BRIAN (Babbage Retail Inventory Allocation Network), POS 2.2, TeleReach Control, SQLScope.

Business Analyst

Confidential

Responsibilities:

• Trained on RxClaim healthcare system, billing cycle applications, and HIPAA updates on AS400 systems.
• Manually executed test cases for baselining system operation, non-base claims, and reporting.
• Implemented WinRunner scripts and TestDirector for data-driven regression testing of product upgrades.
• Provided analysis & testing of RxClaim and Billing cycle applications and HIPAA updates.
• Verified data by examining physical files in AS400 libraries, PDM, DBU, and queries for extracting data.

Tools: AS400 (Green screen), Rhumba 6.0, Windows 2000, Lotus Notes R5, IBM PCs, TestDirector 7.2 (HP QC/ALM), WinRunner 7.0

Systems Test Engineer

Confidential, Plano

Responsibilities:

• Received self-directed training on QA test lab systems including several flavors of the PACS Link C medical imaging manager (MIM), digital image generators, in-house image creation and modality simulation equipment, digital and video image acquisition boards, touchscreen and standard types of image acquisition keypads, and Confidential wet and dry laser imaging systems with fiber optic or copper wire interfaces.
• Reviewed, updated, and executed test procedures for verifying that the product met specifications and standards on an Ethernet 10/100 BaseT network for handling a large number of medical imaging modalities, performed blackbox manual testing.
• Configured and tested the output of digital image generators, modality simulation equipment, digital and video image acquisition boards, touchscreen image acquisition keypads, and wet/dry lazer systems
• Verified applications for adherence to FDA and DICOM standards.
• Consulted with programmers on product design and specs to identify gaps and defects.
• Reported defects observed during testing, retested and approved fixes.

Tools: Windows NT, Lotus Notes, IBM PCs, densitometers, digital video generators, modality simulators for autofilming in various medical imaging protocols such as KCL, M952, YMS, Siemens DASM-FSPOT-SPCI, Toshiba, Hitachi, P832, and 3M.

Systems Engineer

Confidential

Responsibilities:

• Instrumental in the iterative development of a prototype for demonstrating the proof-of-concept for a broadband services delivery system.
• Evaluated, recommended, and purchased the HW&SW systems for building and testing a broadband service creation and management system.
• Installed, tested, administered, and maintained HW&SW systems in a 10/100 LAN workgroup.
• Evaluated product development and testing tools for developing test plans, executing test cases, and tracking defects. Recommended the use of TestDirector (HP QC/ALM) for product development.
• Created product development and test plans from marketing requirements by use case analysis.
• Played a leadership role when developing and auditing QA processes for the enterprise.

Tools: Windows NT, Office 2000, Packeteer Packetshaper, Extreme Summit and Alpine Switches, IP protocols (VoIP, MPLS, SIP, RTP, MGCP, RTCP, etc), Shomiti Surveyor protocol analyzer, NetIQ Chariot traffic generator, Rational Suite

Technical Writer

Confidential, Dallas

Responsibilities:

• Developed, updated, and maintained the user manual for instructing IT workers and commercial airline pilots on the operation of applications for handling the processing of APA member benefits and services.
• Provided level 1 technical support to users of the documents.

Tools: WinNT, MS Office, Oracle.

Business Systems Analyst

Confidential

Responsibilities:

• Conducted director and manager level interviews, critiqued the IT department business plan, and issued Y2k compliance reports based on findings.
• Located the physical site, designed the layout, created an equipment list, and set up a Y2k compliant test lab for system testing.
• Tested and evaluated the existing IT hardware and software systems and application updates to verify Y2k compliance and to ensure that functional requirements were operational for Windows and Unix based applications.
• Performed requirements analysis, developed test plans and cases, and tested a DPI workforce management system that provided general plant and central office setup for business and residential accounts, dispatched installers, and managed time keeping records for customer service calls. Interfaces to billing and payroll functions of the DPI application were also tested.
• Received a Star Performer award by the QA management panel based on merit and contributions to the team.

Tools: Windows NT, Compaq Deskpro, AS/400, Word, Excel, Project, Internet Explorer, Outlook, TestDirector (HP UX/ALM), WinRunner, QuickTest Pro (HP UFT), NetSoft Elite, DPI (Data Products Intl).