SUMMARY

• 4+ years of working experience in the field of Information Technology with emphasis on QA manual testing. experience inSoftware Testingin analysis and design and End to End CoreFunctional Manual Testingof Client/Server andWeb - based applications.
• Experienced in all phases of life cycle includingrequirements gathering, riskanalysis, project planning, scheduling and mainly involved in Manual, defect tracking management and reporting.
• Experience in Web based as well as Client Server Architecture.
• Hands on experience in Grey Box, Smoke, Sanity, System, User Acceptance (UAT), Regression testing, System Integration Testing, Back-end Testing, GUI Testing and end to end testing.
• Experience inSDLCandSTLCmethodologies including waterfall, Agile Scrum Software Development methodologies & Test driven Development Approach.
• Involved in writing Test Plans, Test Strategy & prepared Test Data, Test Scenarios, Traceability Matrix, Test Matrix, Use Cases and documenting Test Result.
• Writing, maintaining and updating Test Documentations for various stages of testing for reference and Auditing purposes.
• Experience in regression testing and Functional testing. Written and executedSQL queriesmanually forBack-End validations
• Efficiently performed Defect Tracking and generated Reports using various tools like Quality Center and Problem Tracker.
• Extensive experience in writing SQL scripts used to validate the database.
• Knowledgeable in web service testing and Database Testing usingSQL.
• Strong knowledge onUNIX.
• Knowledge onnetworkingconcepts.
• Performed cross browser testing to check the application compatibility.
• Experience withMS Excel, PowerPointandVisio.
• Experienced in all phases of life cycle includingrequirements gathering, risk analysis, project.
• Excellent experience inmanualtestingusing tools likeQuality Center, Quick Test Professional and Clear Quest.

PROFESSIONAL EXPERIENCE

Manual Tester

Confidential, OH

Responsibilities:

• Conducted formal and informal product designreviews throughout thesoftware development lifecycle(SDLC) to provide input on functional requirements,product designs, schedulesand potentialissue.
• Participated in daily scrum calls to provide testing updates.
• Created and executed softwaretest plans,casesto uncover, identify and document software problems and their causes.
• Assigned responsibilities of performingrisk analysisand preparing testing estimates.
• Tested the Functionality of the application throughmanual Testing.
• Involved in analyzing System specifications, design, development and execution ofTest Plans and Test Cases for manual testing
• Provided testingstatusreport as well as perform review of productspecifications.
• Performed responsibilities of conducting various type of testing likefunctional, regression, systemandintegration.
• PreparingDaily Execution Report - Involved in preparing the daily execution Status report and sharing with managers and leads.
• Weekly Status Report - Involved in preparing the daily execution Status report and sharing with the project manager and lead.
• Documented software defects usingbug trackingsystem and reported defects involving program functionality, output, online screen and content to software developers.
• Delivered thoroughQATesting Reports that determinedproduct qualityandrelease readiness.
• Analyzed, reviewed User Requirement Document and prepared Test Plan.
• Prepared pre-conditioned data for testing the application and executed test cases and analyzed the results.
• Performed Security testing for unauthorized access of the application with valid and invalid data.
• Enhanced the test scripts using synchronization and checkpoints.
• Performed extensivemanual testingon different modules

Software Quality Tester

Confidential

Responsibilities:

• Extensive involvement in reviewing business and functional requirements documents for different modules.
• Close interaction with designers andsoftware developersto understand application functionality and navigation flow.
• Client facing experience in order to discuss the production issues.
• Preparation of test cases, preparation ofTest Plansthat describes the features and functions to be tested.
• Performed Black Box testing like Positive and Negative testing and extensively worked with Integration testing between Backend and Front-end (Functional testing validating with test scenarios).
• Created Manual test cases for each functional module and the bug free test cases in Quick Test Pro for regression testing.
• Performed White Box testing, checking with the data flow, exceptions, and errors, how they are handled, comparing if the code produces the expected results.
• Executed test cases manually. Compared and analyzed actual results with expected results and reported all deviations to the appropriate individual(s) for resolution
• Executed Test Strategies and Test Plans that cover various functional areas of Insurance Operations like Underwriting, Claims, Finance, and Premium Reconciliation.
• Involved in Functional and Integration testing of the application.
• Performed Grey Box testing. Validating the data of Source to Target data.
• Grey Box testing has the access to System at internal level that tests the o/p as well as process carried out to generate the o/p.

Quality Analyst

Confidential

Responsibilities:

• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
• Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
• Developed, coordinated, and implemented methodology and scope for multiple complex projects.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Provided comprehensive support to all end users and stakeholders through training and documentation
• Prepared extensive cost - benefit analysis to support system and process changes
• Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency.