SUMMARY:

• 15 years of experience in Test Management/Project Management roles and 20 years overall experience in Software Quality Assurance
• Highly organized and results oriented, managing projects wif budgets up to $105 million
• Effectively working at all levels, hiring and promoting talent, coaching, and
• Timely planning, execution and delivery wifin time, quality and budget
• 20 years of experience wif methodologies Waterfall, Agile, Iterative Waterfall, DevOps, Rational Unified Process and PMBOK practices
• Experienced in managing financials, forecasting, resource planning, scheduling, risks & issues
• Extensive experience in preparing and maintaining test documentation (test designs, test strategies, master test plans, test execution plans, test cases, test reports, traceability documents), for System Integration, UAT / BAT, Performance Testing, Production Implementation Verification
• Recipient of CEO for outstanding contribution to CIBC Insurance and nominated twice as Best Term Manager at CIBC AGS and of numerous Performance s for RBC IPCC Program

TECHNICAL SKILLS:

HP ALM, HPLoad, Test: Director, Quick Test Professional, Rational Suite, Blueprint

J2EE application server: WebLogic Server, WLPI, JMS, WebSphere application server, IBM MQ - Series and BEA Tuxedo messaging system, Tivoli, Enterprise Message Broker, FIMMAS, Citrix, Informatica, Stelink

Operating systems: Win NT/XP/ME/2000/9.i/3.1, UNIX, AS400, MVS, OS2 and OS/390

Internet technologies: Soap UI, Conformiq, GIT, HTML, Flash, Silverlight, XML, UML, Java, .Net - web, client/server applications, Ariba, Peoplesoft Genesys, Cisco Computer Telephony Technology, Verint (Call Recording, Quality Monitoring, Speech Analytics), Symon Data Extract, Aspect Dialer, WFM, Virtual Hold Technology, Infomart, Clearvu, Actuate

PROFESSIONAL EXPERIENCE:

Confidential

Program Test Manager/ Consultant

Responsibilities:

• Responsible for defining teh approach and execution of QA strategy,supporting overall Quality Engineering standards
• Adopted atestdriven development and continuous integration/ development process to accelerate teh implementation of new features and requirements
• Managedonboarding and integration of QE resourcing, assuring engagement at teh start of teh initiative
• Responsible for development of testing SOW, work plans, schedules, estimates, budgets and resource forecasts (33Mil$ Program budget)
• Acted as escalation point for all matters related to testing and quality assurance and operated as a primary point of contact for teh QA teams
• Established and tracked KPIs along wif team efficiency metrics and implemented steps to address identified areas of improvement
• Provided daily and weekly regular status updates and communications wif key stakeholders and sponsors
• Managed vendor coordination, driving alignment wif RBC practices and methodologies
• Facilitated complex group meetings and delivered presentations to business and technology partners, senior management and executives
• Focused on continuous QA improvements including usage of appropriate testing tools, techniques and automation aligned wif Devops practice
• Worked closely wifin teh Change Management process to assess impact to testing and ensured dat approved scope changes were communicated and shared across teh testing organization

Confidential

Test Manager/ Consultant

Responsibilities:

• Responsible for teh adoption and implementation of CIBC Enterprise Testing Methodology (CETM) wifin ECCO Program
• Created teh Program Test Strategy and worked closely wif PMO towards an Integrated Project Plan
• Responsible for Test Execution across Infrastructure and Functional Test Stages (over 30 people onshore/offshore, 40 Mil$ Testing budget)
• Prioritized testing tasks based on goals and risks of projects
• Provided testing project management for numerous Lines of business under teh program umbrella
• Ensured proper sign off documentation was received and accepted between phases (Entry & Exit Criteria)
• Held daily standup meetings in order to track teh progress, address issues and mitigate risks
• Actively participated in various established processes such as Change Management and Project Gating to ensure compliance wif teh QA Framework
• Engaged cross-functional departments to collaborate onproductrelease schedules
• Ensured proper usage of available tools for functional, performance, automation, etc. to gain maximum benefit of teh QA effort
• Conducted status meetings, milestone readiness reviews, and business Go/No-Go reviews
• Responsible for Executive Dashboard reporting on Testing Health of ECCO program to leadership
• Coordinated team meetings, participated in UAT defect reviews and prioritizationacting as teh central point of communication between teh client and Bell Teams

Confidential

Test Lead/Manager

Responsibilities:

• Responsible for leading a team involved in enhancements and upgrades projects (multiple function, multiple financial application projects wif multiple interfaces) in execution of Functional, System Integration and End to End regression testing
• Managed a team of 12 testers in on-site and off-shore model, coaching and mentoring junior members of teh team
• Analyzed requirements documents and developed Master Test Plans
• Prepared QA metrics on all projects to include defect arrival rate and root cause analysis, assisting in defect investigation and escalation
• Developed action plans and PowerPoint presentation for weekly department communication
• Coordinated/Documented actual test results for teh end-to-end testing wif different interfaces
• Collaborated wif other areas wifin IT to identify and improve testing tools

Confidential

User Acceptance Test Manager

Responsibilities:

• Establish ongoing relationships and interactions wif teh business unit stakeholders along wif teh various IT groups including project management, application development, data management, information security and infrastructure teams
• Managed teams of over 20 Business Analysts, Business System Analysts and Business Representatives from Direct Invest, Canadian Banking Operations and Insurance, throughout two releases focusing on business workflow processes throughout teh lifecycle
• Estimated, planned, scheduled and coordinated all testing efforts and resources for User Acceptance testing, E2E Solution Validation testing and Production Verification Testing
• Created Acceptance Testing Strategy and developed a consolidated approach engaging multiple project teams and lines of business.
• Responsible for teh day-to-day management, progress monitoring and reporting
• Identified and assessed risks, provided mitigation and followed up on issues and action plans to completion
• Ensured alignment wif teh overall Test Strategy and provided final Go/No Go decision recommendation
• Actively participating in Change Management and Project Gating to ensure compliance wif RBC quality standards and best practices

Confidential

Test Manager

Responsibilities:

• Overall accountability for QA activities, cost, schedule, defects, issues, and risks in teh
• Provided process leadership and coaching of QA Leads
• Developed a strategy for testing teh migration of data to advanced technology
• Management of teh testing effort following teh Bank’s best practices and methodology
• Managed Functional and Business Test Leads, Test Co-coordinators and Test Analysts
• Overseen all test preparation and execution activities such as, test environment setup, test planning, test execution, Incident logging and tracking, risk reporting and escalation, etc
• Worked wif Project QA Leads to schedule testing environments wif other groups, external vendor and development teams and orchestrated environment refresh, data back-up and code promotions
• Collaborated closely wif teh vendor, to implement simulation tools for proactively testing integration of modules

Confidential

Test Manager

Responsibilities:

• Provided input to Program Manager and teh Program Director for cost, schedule, issues and risk management
• Managed and coordinated system integration release schedules, development andtestactivities for a team of 8 functional testersand 4 UAT analysts
• Owned program-level QA issues and risks log and reviewed status input from Project QA Leads
• Scheduled testing efforts and managed all phases of testing in a complex data driven environment
• Reported progress, status and metrics on daily basis, ensuring dat problems were identified, documented and resolved in a timely manner
• Participated in meetings wif teh Business Clients to ensure thorough understanding of teh User Acceptance testing requirements
• Engaged and coordinated onshore and offshore teams for Performance Testing

Confidential

Senior QA Lead

Responsibilities:

• Worked on 3 different projects dat were part of teh Customer Decisioning Management platform
• Analyzed Business Requirements for testability and provided Estimates for Testing stream
• Created and obtained sign-off for Master Test Plan, Functional/System Test Plan, Release Test Plan and QA Acceptance documents
• Led and monitored testing progress through Mercury Quality Centre on a daily basis
• Prepared and provided test scorecards and test metrics to management
• Provided on-going coaching and support to Business Analysts for User acceptance Testing
• Managed Defect workflow, assisted in defect investigation and escalation
• Coordinated wif program, IT and business stakeholders, reported daily to Program Manager and Business Sponsors

Confidential

Test Manager

Responsibilities:

• Managed a team of 22 (Test Analysts, Co-op students and Business Analysts) for a $105 million Program, through three releases
• Developed Test Strategies, Master Test Plans, Test Completion reports
• Setup testing structure, coordinated all testing and reporting through Quality Centre
• Participated in reviews of Business Requirements, architecture design, external/internal design documents to ensure clarity from a QA perspective
• Identified, assessed risks and provided mitigations, followed up on issues and action items to completion
• Responsible for test artefacts walkthroughs wif stakeholders and signoffs
• Prepared documentation for Gateways meetings and Audit and assisted teh project team in preparing teh post project review/lessons learned
• Participated in QA tools evaluation and selection and worked wif teh technical team to develop automated tools for test results validation
• Change Request management and defect tracking management