SUMMARY

• Extensive experience in executing full life - cycle testing projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines
• A dynamic professional with 11 years of experience in various domains like Banking, Telecom
• Full authorization to work in Canada; Permanent resident
• Gained hands-on experience in managing software testing involving setting-up of test environment, creation of test artifacts, conducting functional testing, System Integration & User acceptance testing, Regression and exploratory testing
• Experienced on Waterfall, V-model and Agile model projects deliverables
• Proficient in implementing a framework of quality standards and supervising smooth implementation of processes
• Provided support in problem and defect analysis in production related issues via workshops, requirement verification and product validation discussions
• High integrity & energetic leader with proven skills in quality assurance and product development to deliver quality services to clients
• Worked in the area of Functional Testing, User acceptance Testing, Business Operations and Soft skill trainings.
• Taking stringent quality measures including preparation of necessary documents to ensure compliance with standards & customer requirements
• Maintaining KPI and key metrics for progress and test management using testing tools like QC/ALM/MTM
• Performing system study & coordinating with team members for system integration and user acceptance testing
• Designing and executing test plans, traceability metrics and gap analysis to ensure that business requirements & functional specifications are tested and fulfilled & relevant Defects and Reviews are recorded
• Verifying change requests and defects; documenting, tracking and communicating test plans, test results and unresolved problems; updating Error Log / Suggestion Log and explaining system bugs to Programmers
• Conduct discussion with Business, take actions from scrum meeting with business and report progress on daily burn down calls, Preparing and maintaining audit records for post release review and quality measurements
• Imparting training to the new team members thereby enhancing their productivity
• Uploading Test cases/Requirement in QC using Microsoft Excel Plug-in
• Mapping Test cases with requirement in Quality Centre 10.0/HP ALM 11.5
• Updating test status and execution results in QC during testing phase; Maintaining test runs history, attaching test evidences for audit purposes.
• Directing defect logging in QC with right details about priority/severity and testing cycle details. Recoding environment/probable cause/test requirement and other details as well.
• Sharing suggestion on defect resolution based on experience from previous cycles/releases/application knowledge.
• Maintaining reports based on requirements coverage, test execution progress, pass percentages; preparing reports in Numeric and Graphical representations
• Performing root cause analysis and maintaining records in QC

TECHNICAL SKILLS

• HP Quality Centre 10, JIRA, ALM, MTM, RFT, RMT
• Internal to Confidential - AIT (functionalities grouped into modules), Estimator
• Win XP, Window 7/8/10
• XML editing, Basic SQL and MS Office
• PEGA, CRM - Salesforce

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Lead

Responsibilities:

• Establishing/Implementation and running/controlling of a standard quality assurance process
• Managing Quality Assurance activities for releases
• Plan, Prepare and execute testing activities, requirement discussion, conduct manual testing, conduct reviews
• Ownership of overall Quality control, Defect management. Ensuring the high of quality assurance standards are met
• Execute functional test cases on Sales force application.
• Get involved in conducting manual testing, bug verifications and exploratory testing, Business verification call and daily scrum and burn down call.
• Producing daily quality improvement metrics/KPI to identify the week areas, calculate daily productivity, and divide effort in required areas
• Conduct and arrange trainings and knowledge gaining sessions for new joiners.
• Present daily metrics to the onshore counterparts from Confidential as well as client team.
• Resolve challenges faced during the quality assurance by directly working with the testers as the team is newly established. Ensuring the high of quality assurance standards are met

Test Engineering Senior Analyst

Confidential

Responsibilities:

• Estimated efforts required for tests given set of requirements. Directed discussions with client to decide and estimate test cases in terms of the complexity, efforts required to test the customer experience story
• Identified test cases by understanding the Customer Experience Stories from client
• Prepared the test conditions and drive test scripts
• Executed the test cases step by step (manual testing) to find out any possible defects
• Managed logs defects against the development team, discuss the defects and get the required changes done
• Prepared the daily execution reports and share with the client
• Contributed to the defect resolutions and doing self-analysis on the issues using the ATG BCC tool and XML produced during the test runs
• Planned retesting as per the resolutions agreed

Test Engineering Senior Analyst

Confidential

Responsibilities:

• Handled team of 25 resources to help newcomers to get adapted to new work place
• Part of Confidential Recruitment team for direct on campus recruitments.
• Delivered Soft Skill trainings to new joiners as a part of Confidential newcomer trainings
• Delivered Soft skill trainings & orientation programs in Various colleges as a part of Recruitment team
• Location lead for New joiner program & training Lead

Test Engineering Analyst

Confidential

Responsibilities:

• Understood application work flow and new functionalities, improvements
• Designed test conditions and producing test scenarios
• Wrote the test scripts for respective test scenarios
• Executed test cases on test environment and updating the results in test management tool (QC)
• Discussed the defect with the bug fixing team and analyzing the root cause
• Defect chase up and closure
• HP Quality Centre 9.1 used during this phase to track execution, report and manage defects