SUMMARY

• 11 years of experience in the field of software quality assurance in client/server, web - based applications and Stand-Alone systems
• Experience in writing system Test Management Plans, defining Test Cases, developing and maintaining Test Scripts
• Good working knowledge of Life Cycle of a policy from New Business to Termination/Payment/Surrender including MEC, Type of Policies, Default and Lapsed policies
• Well versed with Agile Methodology. Worked in Agile environment in UHG, Envision Pharma and Confidential
• Excellent understanding of Software Development Life Cycle and importance of QA in Development/ Enhancement and Maintenance of software applications.
• Vast experience in Smoke Testing, GUI Testing, Functionality Testing, Positive and Negative Testing, Integration Testing, System Testing, Regression Testing and UAT Testing of Web Based Applications and Client-Server Applications using Mercury Tools
• Diversified experience in system testing, analysis, design, development, manual testing and automation testing for Client/Server, Back-end and Web based applications with multi-tier architecture on various browsers (Firefox, Internet Explorer, Safari and Google chrome)
• Create, upload and update documents in Share point. Used Bug tracker in Share point to log defects.
• Executed extensive SQL queries to perform data validation on different databases
• Experience writing/reviewing detailed Use Cases
• Ability to quickly master new concepts and applications
• Experience in Windows XP/ NT/2000 and UNIX environments
• Possess excellent skills in Bug Reporting using Quality Center, JIRA, Bug Tracker, On time and Rally
• Worked with a variety of Client Resource types including Developers, Managers, and Business Users
• Mobile Testing experience in Sauce Labs and Perfecto. Tested different versions of iPad, iPhone and Samsung galaxy on different browsers
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product
• Excellent oral and written communication skills, strong leadership and interpersonal skills
• Excellent team player with the ability to perform individually in a fast-paced environment
• Six Sigma Yellow belt certified
• Completed a Certified course in WIP (Work Implementation Process) Release 5 Updated Training at LFG, Hartford, CT

TECHNICAL SKILLS

Bug Reporting and Tracking: Quality Center, Bug Tracker, JIRA, On time

Programming Languages: Java, SQL, XML

Databases: MS SQL Server, MS Access

Web Technology: ASP, HTML, XML, Java, .Net, Share point

Operating System: Windows (98/2000/ XP), UNIX

Configuration Management: PVCS, Rational Clear Case

Accounting: General ledger, Accounts Payable & Accounts Receivable, Profit & loss accounts and Balance sheets

PROFESSIONAL EXPERIENCE

Confidential

QA/BA Analyst

Environment: Windows, Excel, JIRA, Share point

Responsibilities:

• Attended ‘Data migration’ meetings from ESI to CVS
• Created Use cases for various scenarios based on the ‘Explanation Category’
• Prepared Test cases based on messages for each ‘Explanation Category’
• Attended training and brain storming sessions on the business rules for Medicare, Medicaid, Commercial and Exchange
• Assisted the BA in preparing the BRD for ‘Certification Testing’
• Tested the data with the business rules and validated its accuracy in CERT Testing
• Categorized the defects into ‘Accepted Explainable differences’ and ‘Voyager Defects’
• The ‘Voyager defects’ were logged into JIRA
• Tested the application in ‘Parallel Testing’ which was more granular by referring to Esd, BRMD and Formulary

Confidential, Glastonbury, CT

QA Analyst

Environment: Windows, Test Rail, On time, MAC Operating system, Share point

Responsibilities:

• Conducted Regression testing of the enhancements to the Library software for a new client ‘Sonofi’.
• Prepared test cases for ‘Out of the Box’ test scenarios and executed the same.
• Trained UConn interns to prepare and execute the test cases and supervised their work.

Confidential, Hartford, CT

QA Analyst

Environment: Rally, Db Visualizer 9.27, Sauce Labs, Perfecto, Fire bug, Rest client, Share point and ALM Explorer 12.2x

Responsibilities:

• Retested the defects raised by UAT flocks.
• Closed the defects and gave the status of the defects in the Daily Kanban meetings.
• Accessed test data for staging from ‘Enclave’ via Citrix.

Confidential, Glastonbury, CT

QA Analyst

Environment: Windows, Test Rail, On time, MAC Operating system, Share point, Visio 2013

Responsibilities:

• Preparation of very detailed Test cases after reviewing the Narratives and other documents in Share point.
• Attended Daily Scrum Stand up meetings to discuss the defects and work plan for the day.
• Reviewed the Product back log tickets, Requirement documents for adequate test cases coverage.
• Attended Walkthrough with the Business Analysts for the Library Application being developed.
• Followed Agile methodology and tested the application after each ‘Sprint’.
• Tested the Web based application-Medical information, both on the Internal and External Portal.
• Configured the various settings- Product, People and Permissions based on Roles and Security settings.
• Conducted group Ad hoc Testing with Developers, Business Analysts and QA Analysts.
• Entered the defects in ‘On time’ and followed it up with retesting after the defect was fixed and closed it.
• Attended ‘Technical’ and ‘Medical’ brain storming sessions where various Technical Terminology and Business process was discussed.
• Tested the Library applications on different browsers-Google chrome, Fire fox, IE9 and 11.
• Tested by logging in as Admin, Master Librarian, Agency Librarian and General user.
• Prepared Training material for College Interns.

Confidential, Stamford, CT

QA Test Lead

Environment: Lotus Notes, Windows, HP ALM 11 and QTP

Responsibilities:

• Co-ordinated the work with India and Germany and reported to the QA Manager and Release Manager at Confidential .
• Prepared the Test Management Plans, reviewed with Business users and uploaded in eRoom.
• Chaired Team Weekly Status meetings with on-shore and off-shore teams.
• Involved in the decision-making process for automating scripts (Smoke Scripts and Regression scripts) in QTP.
• Attended the Kick-off, Test Plan and Test case preparation, Testing, Defect Tracking and QA sign off meetings for the following Projects- CARA, Remedy, Microsoft Security Patching, McAfee Web Gateway and Lotus Notes 9 Upgrade.
• Coordinated the Performance and Functional testing of MWG application.
• Prepared PPT with detailed graphs highlighting the performance time between Confidential coat and McAfee Web gateway.

Confidential

Senior Business Analyst

Environment: Test Scripts, Test Plans, MS SQL, Windows, .Net, Share point, Quality Center

Responsibilities:

• Requirement gathering and review of the requirements.
• Attended meetings with the stakeholders and had discussions with the SMEs.
• Prepared test cases and executed the test cases by generating Exception reports using SSRS reporting tool.
• Uploaded the test cases and the test plans in Share point and updated the documents as and when required.
• Conducted database testing using queries to compare the results of the reports with the backend.
• Conducted New Functionality and Workflow meetings before testing.
• Attended Daily Scrum Stand up meetings and updated the Scrum Master of the Work in progress, defect details and other important issues which require the attention of the team.
• Logged the defects in Quality center, retested the bug after it is fixed and closed it.
• Conducted extensive Regression testing of both Verus and Regulatory for nightly sync.
• Tested the tables in the ARDB database by comparing it to the data dictionaries and logging the errors found.

Confidential, Waltham, MA

Senior QA Analyst

Environment: Test Scripts, Test Plans, MS SQL, Windows, COGNOS Reporting, .Net, JIRA.

Responsibilities:

• Prepared Project Test Plans with Entry and Exit criteria, Resources allocation, QA strategy, In scope and out of scope, Timelines for the project, Contingencies and Mitigation Plan, Project Agenda etc.
• Conducted Daily Stand-up meetings and weekly Scrum meetings.
• Prepared reports for the Management and Stake holders to review the work in progress.
• Generated reports for the Measure, Sub-measure with filters to get exclusive reports using COGNOS.
• Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC).
• Analyzed and tracked the defects in JIRA until closure or till it is dropped.
• Prepared User manual for the New-Hires for the Front-end of the application.

Confidential, Farmington, CT

Senior QA Analyst

Environment: Test Scripts, Test Plans, JD Edwards, .Net, Web Services, SharePoint PL/SQL, Windows, Windows NT.

Responsibilities:

• Assisted the Business Analyst in Requirement gathering and preparation of Use cases.
• Developed Test Plans, Test Cases to cover the entire testing effort.
• Prepared and maintained the Requirements Traceability Matrix (RTM).
• Prepared Testcases based on Use Cases.
• Organized various meetings to collect detailed requirements from Subject Matter Experts.
• Involved in Interim Release, Exploratory, System Integration and Regression Testing, Coordinated UAT testing.
• Attended Daily Stand up QA Meeting and Weekly Work-in Progress Meeting and provided valuable input to the Developers and Project Manager along with the statistics of different statuses of the defects.
• Logged the defects in Bug tracker (SharePoint), followed it up to completion with re-testing after it is fixed.

Confidential

QA Analyst

Environment: Test Scripts, Test Plans, Forms, Reports, PL/SQL, Windows, Windows NT, UNIX, JIRA.

Responsibilities:

• Formulated a detailed Web based Test Plan, after analyzing the software requirement artifacts and described all the activities to be undertaken in the whole software testing effort.
• Prepared the test cases and executed them.
• Conducted Cross browser testing to see the compatibility of the application.
• Attended QA meetings with stakeholders to discuss Work-in-progress, Defects and resolve various issues.
• Assisted the team lead to prepare the time line for the releases.
• Logged all the defects in JIRA for tracking purpose.

Confidentia

Data Management Analyst/QA Tester

Environment: Mainframe, Polaris, MS-Excel, Windows 2000

Responsibilities:

• Analyze user requirements and developed test plans manually.
• Worked on Mainframe applications (PALM & ULA) for smooth transition to the new software.
• Conducted UAT testing from the Business end.
• Researched the Paper file, Mainframe and Polaris and updated the file with accurate information about the policy holder
• Attended extensive training on MEC policies, Types of Insurance policies, Reinstatement, Lapsed, Face Amount increase and 1055 Exchange
• Analyzed business requirements and developed Test cases based on Use cases to evaluate the functionalities.
• Manually executed Test cases and Test Scripts after reviewing the business requirement document and technical specifications and responsible for updating existing test cases against the requirements.
• In depth knowledge of the ‘Life cycle of a Policy-from new Business to Surrender/Payment’.