SUMMARY

• 6 years of experience in Software Testing in the areas of Web Based Applications, Client - Server Applications using Manual testing, Functional testing, IVR Testing, Mobile App Testing, MSCRM Testing, Automation testing using QTP/UFT in Retail Banking and Insurance Domain
• Well-versed wif all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Handled multiple projects using different methodology such as Agile Software Development and Waterfall Model.
• Experienced in complete Software Development Life Cycle (SDLC) and Bug Life Cycle.
• Developed automation scripts for mobile native app on Android platform using Appium and Java
• Hands-on experience of IVR(Interactive Voice response) Testing and Agent Desktop Testing
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Estimation reporting QA metrics and project status to assure dat all aspects of a project are in compliance wif Business requirement.
• Adept in maintaining Test Matrix and Traceability Matrix for functional requirement.
• Expert in preparing Test Cases, Logging and Tracking Defect / Bugs.
• Experienced in testing web services using SOAP UI and POSTMAN tool.
• Knowledge of Continuous Integration, hands on experience of JIRA Stash and Bamboo integration for pull request Merging to Master code
• Extensively used HP ALM (Quality Center), JIRA, Confluence for specifying requirements, updating test cases, application testing status reporting, maintaining test cases and Bug Tracking.
• Experienced in Running Cross browsers, Cross mobile devices - phones, Tablets, iPads etc) and Cross browser Testing
• Hands on experience in Automation Testing, Functional Testing, Integration testing, Regression testing, System Testing, Sanity Testing, Smoke Testing, end-to-end Testing.
• Worked on DB2 Data mining using SQL Queries.
• A skilled Professional wif strong written and verbal communication skills and possess a strong ability to function wif both technical and non-technical resources.

TECHNICAL SKILLS

Testing Tool: QC/HPALM, JIRA, JIRA Confluence, Bamboo, TestRail, MSCRM 2011

Testing Methodologies: Waterfall, Agile, SaaS model

Web Service Testing Tool: SOAP UI and POSTMAN tool

Languages: VBScript, XML, SQL, JSON, Java

Technologies Worked: IVR Testing, Mobile App Testing, Web Application testing

Databases: DB2

Automation Tools: QTP/UFT, Appium, TestNG framework

Operating Systems: Windows, iOS, Android OS

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

QA Analyst

Responsibilities:

• The App developed and tested halps to promote team engagement, monitor employee productivity and boost employee collaboration. Hosted on a secure cloud facility, the solution can be accessed using a web browser on any Internet-enabled device or via native mobile apps for iPhone & Android devices
• Performed Agile testing Methodology for testing App manually on Real devices iOS and Android versions
• Performed validating the mobile application functionality on virtual device emulators using Geny Motion Software
• Installed build on mobile devices and performed Manual functional testing .
• Knowledge of Confluence JIRA, Bamboo JIRA, Bamboo CI (continuous Integration) Server
• Worked on JIRA, Stash and Bamboo integration for merging pull requests to master and running the build
• Performed App APIs testing through POSTMAN Tool and Parameterization of variables.
• Worked on Crashlytics app
• Developed automation scripts for mobile native app on Android platform using Appium and Java
• Experience in setting up test environment for automated script execution using Java, Appium and TestNg
• Identified Mobile Elements using Appium Inspector
• Used Appium to facilitate Mobile testing by creating mobile driver class wif the required mobile capabilities
• Understanding and getting clarifications from development team for APIs stories/ App stories planned for a particular Sprint
• Creating Tasks and providing Estimation for stories for a Sprint during Sprint planning.
• Involved in daily call wif team including Scrum master, Product Owner, dev team and testing team
• Converting stories to test scenarios and test cases in Test Rail Jira
• Created test data using G- suite account
• Manually tested App API for initial autantication using Gmail authorization (O Auth 2.0 Protocol) and app server side authorization
• Manually tested login functionalities using Microsoft account and using Company Email
• Tested app for multimedia posts such as article and videos
• Tested app API Functionalities in different environment: Regression, QA and production
• Tested App for functionalities in different environment: Regression, QA and production
• Responsible for reporting and tracking and following up defects in JIRA
• Prepared and executed Test Cases in Test Rail as per schedule.
• Sending Sign off email once testing is completed in a given environment
• Trained and assisted new team members on App functionalities using API Tool
• Generating Progress Reports using Daily Burndown Chart

Environment: AGILE, SCRUM, JIRA, Bamboo, Confluence, CI server, TestRail, POSTMAN Tool, IOS 9.x, AWS, Android KitKat 4.4 - Marshmallow 6.0, G- suite, Google drive, SaaS Model, emulators, geny motion, Crashlytics, Appium, TestNG framework, Android SDK, RestFul APIs, JSON, Manual Testing

Confidential

QA Senior Tester

Responsibilities:

• Coordinated wif developers, BAs for functional understanding of the client Requirement
• Provided Test plan and estimation for project
• Defined test cases for the application and performed manual testing in HP ALM
• Mapped the requirements to test cases and logged defects in ALM
• Created test cases in test plan and mapped them to requirements
• Executed test cases in test lab cycles
• Raised defects and followed up until closed in HP ALM
• Performed Functional Testing, Integration Testing, Regression, Sanity Testing and Cross browser testing
• Worked on Testing Requirements of Sales and Service Module of MSCRM, mainly worked on Accounts, Contacts, Quotes, Orders, Invoices generation for accounts. In Service Module, worked wif creation of Service cases either manually or in queues or through emails
• Worked on MSCRM integration wif Outlook
• Worked on MSCRM Security based roles for users and Report Generation
• Involved in daily status call and sending daily status report to client
• Prepared Test Closure Report and sending to Client

Environment: Windows 7, HP ALM, MSCRM 2011, SnagIt

Confidential

IVR Senior QA Tester

Responsibilities:

• Experienced in the domain of Retail Banking and responsible for testing functionalities like: Detail Balance, Recent Transaction, Item Search, Schedule Payment, Pay Barclaycard, Pay Third Party, Fund Transfer wif and wifout Wifdrawal charges, Regular Payment, Interest Info
• Under payments, me has worked and tested, third party payments functionality, Bill Payments, Immediate and Future payments, Deferred Payments / SWC / Payment Limits
• Involved in the QA Life cycle which includes of Test Plan, Test design (test scenarios and cases), Data mining, Test execution, bugs finding and reporting and Test closure report in HP ALM
• Interacted wif the Business Analyst to better understand the business processes and application noledge.
• Experience in Understanding VUI Voice User Interface documents and Call flows to extract the IVR testing scenarios
• Ability to analyze and convert Business requirements for IVR Applications to Test Scenarios
• Analyzed and Tested for Directed dialogue, DTMF, IVR and Text to speech dat increased customer utilization and retention in IVR
• Worked on custom software applications dat integrated the IVR, Advanced Speech Recognition, Directed Dialogue, Call Center solutions, CTI, Web, and foreign host connectivity and transactions
• Experienced in working on CTI testing, ICM Testing, STATS Testing, SMART Routing
• Strong experience in testing IVR speech recognition systems
• Taken responsibility in testing voice quality and voice recognition functionality of IVR systems for high and low confidence scenarios.
• Ensure Traceability of test cases back to the business requirements
• Expertise in different types of testing like Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing, UAT Support, Regression testing
• Project status reporting to Project manager
• Involved in Preparation of Test closure report

Environment: Windows 7,DB2, HP ALM, Web Application, VUI Doc, CTI, STATS, ICM, VXML, MS Project, MS Visio, MS Office, SharePoint

Confidential, Charlotte

QA Tester

Responsibilities:

• Experience in software testing of Client/Server and web services using SOAP UI
• Very good experience in writing Test Cases, Test Plans, executing Test Scripts, reporting defects and preparing Test Result reports.
• Involving experience in entire QA Life Cycle, which includes Designing, Developing and Execution of the entire QA process and documentation of Test Plans, Test Cases, Test Procedures and Test Scripts for the web applications.
• Experienced in Manual, Integration, Regression and System Testing using automated testing tools in the web-based applications.
• Experienced wif Software Development Life Cycle (SDLC) which includes methodologies like waterfall method and Agile.
• Experienced in testing applications manually as well as using the automated testing tools.
• Experienced wif Database DB2 and used SQL commands statements to test the application.
• Hands-on coding experience in scripting language- VB Scripting.
• Proficient in Functional Testing tool Quick Test Professional (QTP/UFT) and the various frameworks in QTP/UFT.
• Experienced in giving to the functional testers to execute Test Cases using QTP/UFT as part of Regression Testing.
• Working experience on Data driven and Keyword driven frameworks in QTP.
• Experienced on demonstrating the Automation Framework in QTP/UFT to client and driven project status calls wif client.
• Experienced wif Functional Testing, Performance Testing, Smoke Testing and supported User Acceptance Testing (UAT).
• Experienced on successfully implementing Test Automation as part of Regression Testing.
• Experienced wif various web browsers like Internet Explorer, Firefox and Chrome
• Experience in Understanding VUI Voice User Interface documents and Call flows to extract the IVR testing scenarios
• Ability to analyze and convert Business requirements for IVR Applications to Test Scenarios
• Analyzed and Tested for Directed dialogue, DTMF, IVR and Text to speech dat increased customer utilization and retention in IVR

Environment: Windows 7, MS Project, MS Visio, MS Office, SharePoint, DB2, Quality Center, Web Application, SOAP UI, Web services, Waterfall, Agile testing, JIRA, Scrum, QTP, Hybrid Framework, IVR Testing, HPALM