SUMMARY:

More than Fifteen years of IT experience, which includes, requirement review, business analysis, validation of business processes of web and client server applications, use case development, requirement gathering/documentation. Have been involved in full SDLC, (Waterfall & Agile) methodology, implementation of business process, project coordination, operation and client support, communication of technical updates, policy maintenance, Functional & User acceptance testing, and issue resolutions & management.

TECHNICAL SKILLS:

Load Runner, Project Mgmt., Oracle 8.DBA, Developer 2000(Forms 4.5, Reports2.5), Share point 2010.

Operating Systems: SQL*Plus, PL/SQL, TSL, HTML, VB 6, Shell scripting, DOS, LINUX, Win NT, 95/98/2000, AS400, Visual Salesforce

MS Tools: MS Office, Power Point, Visual Studios, and VSS, MSSQL, Server 2005, MS share point 2010

Test Tools: Confidential Test Suit (QA Load, QA Run, Test partner, Track Record)

IBM: Rational Clear quest

HP Tools: QC 11.0Load Runner 11.01, Win Runner 7.02 (CPS), QTP, JIRA, Bugzila, Microsoft Test Manager, Team Foundation Server (TFS)

WORK EXPERIENCE:

Confidential

QA Lead

Environment: Java, Share point, XML, Microsoft .NET, MS SQL, JIRA, Confluence, Mainframe, SAAS, RBroker

Responsibilities:

• Test planning, Test strategy development
• Review/Analysis of SRDs
• Test cases development and reviews
• Test case execution
• Liaison/Coordination with Release management and PMOs
• Test status reporting
• Defect management - Tracking

Confidential

BA-QA Lead

Environment: Java, Share point, XML, Microsoft .NET, MS SQL, JIRA, Confluence, Selenium, ALM

Responsibilities:

• Test planning, Test strategy, Test cases development
• Review/Analysis of Detailed User Stories
• Created and updated user stories
• Planning and execution of Sprints
• SIT and End to End test planning & management
• Off shore and on shore resource management on multiple locations
• Stand up meeting
• Liaison with business/Product owner
• Coordination with DEV & several other teams.
• Conducting Triage meeting
• Accessibility & Responsive testing
• Test cases development and reviews
• Daily Reporting

Confidential

Salesforce Admin/Consultant

Environment: Java, Share point 2010, CSS, XML, Microsoft .NET, MS SQL 2008, Jira, Test Rail, Salesforce, Financial Force, Oracle CPQ.

Responsibilities:

• Salesforce admin Tasks include, User creation, page layout, permission sets, user licenses
• Creation and maintenance of user roles and profiles
• Created of Leads, opportunities, Account, contacts, reports and Dashboard
• Workflow creation
• Maintain security including sharing rules and security levels.
• Implementation of multiple Salesforce Projects
• Review/Analysis of requirements
• User support and resolution of issues
• Interaction with different product owners
• Developed salesforce business process Document
• Liaison with Dev/Architect teams
• Salesforce integration with other enterprise components
• Support and coordination of legacy data migration to Salesforce
• Use of Workbench and SOQL

Confidential

Salesforce Admin/Consultant

Environment: Java, Share point 2010, CSS, XML, Microsoft .NET, MS SQL 2008, Load Runner 11.0, HP ALM 11.52, Salesforce.

Responsibilities:

• Implementation of multiple salesforce Projects
• Review/Analysis of Detailed Salesforce Requirement Specification
• Design, Create and maintain user roles, profiles and hierarchies.
• Unlockinguseraccounts or resetting passwords due to user forgetfulness.
• Dealing with SSO, two-factor authentication, and problems.
• Adding new white-listed IP addresses.
• Helping users develop or fine-tune reports so they yield meaningful metrics
• Reassign Accounts, Contacts, and Opportunities
• Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).
• Validation of custom fields and data flow users on Salesforce
• Provide support to users
• Coordination with vendor and development

Confidential

Functional Consultant

Environment: Quality centre 11, HP ALM, Java, SharepointWorking on multiple Global Risk Management application, data Extraction

Responsibilities:

• Requirement Analysis and review
• Test Planning
• Test Architecture
• Resource management
• SIT testing.
• Estimation, Scheduling and resource allocation
• Defect/issue management
• Coordination with development team
• Analysis and review of multi components applications
• Liaison with BAs and users
• Regression and UAT test management
• Status and defect Reports

Confidential

Sales force Admin/ consultant

Environment: Java, Share point 2010, CSS, XML, Microsoft .NET, Quality center 11. Salesforce (CRM).

Responsibilities:

• Administration and support including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations, lead import by appex data loader.
• Develop and create customized reports and dashboards
• Research and requirements gathering, process analysis, investigation of existing functionality
• Validations of Sales force functionalities (standard & custom objects, security, workflow, Admin etc.)
• Participation in design of new functionality
• Participate in project walkthroughs: business requirements, design walkthrough and implementation sessions. .
• Provide Technical and Analyst support
• Assist in identifying functional or operational gaps in the self-service products through competitive analysis, monitoring industry trends and prioritizing customer’s requests
• Liaison with external vendor
• Coordination with development teams
• Liaison with Dev, business and other teams

Confidential

BA-QA Lead

Environment: MS visual studios, Microsoft Share point 2010, Quality Centre, MS SQLWorking on Financial institution application

Responsibilities:

• Business requirement Review
• Documenting the changes
• Fit gap analysis
• Risk and scalability assessment
• Worked on salesforce Admin features, Security access, customization, reports and page layout.
• Co-ordination with multiple teams
• Leading, supporting and managing UAT effort
• Resolution of conflicts with Development, client,
• Provide application users with technical support on salesforce.

Confidential

Business Analyst

Environment: MS visual studios, Microsoft test Manager, TFS, MS SQL 2008, MS Share point 2010

Responsibilities:

• Analysis of business need
• Functional requirement documentation
• Updated and modified business requirement
• Interface analysis
• Co-ordination with development team
• Management of Change request
• Development of test strategy
• Functional, UAT and Regression Testing
• Resolution of Issues with Development
• Defect triage.
• Reporting

Confidential

Business Analyst

Environment: HP Quality center, SQL 08, Microsoft .NET, Navi plan

Responsibilities:

• Review user requirement documents.
• Conducted analytical interviews with users, to comprehend their business and determined their requirements
• Requirement ilicitation, documentation, management, verification/validation.
• Nonfunctional Requirement Analysis
• Handling/Managing Multiple Financial/Banking projects
• Co-ordination with multiple groups
• Discussed finding and alternative solutions
• Responsible for recognizing new processes, finding out gaps in current processes
• Functional Test plan development
• Process management/implementation
• Business process validation with Requirements
• Test Design Document development
• Result analysis and reporting
• Facilitating status meeting

Confidential

Business Analyst

Environment: Share point, SQL Server, VB, Microsoft .NET, Java, Test partner, QA DirectorTrack RecordElections Ontario is developing it site for Information about election finances, the voting process, election results, registration of voters as well as Candidates and all other aspects of Ontario provincial elections. Being involved in full life cycle of the project at Elections Ontario assigned following:

Responsibilities:

• Analysis of user requirement documents.
• Development of use cases and detailed Functional requirements
• Requirement validation and traceability
• Create test conditions.
• Develop Test Procedures and test Cases.
• Organize and synchronize all QA activities.
• Execute business scenarios.
• Report and track issues.
• Document the results and feed back to development
• Analyze Results and create detailed report.
• Processes implementation and proposing changes to processes where needed.
• Involve in developing effective UAT strategy
• Analyze and improve processes

Confidential

Sr. QA Analyst

Responsibilities:

• Helped and trained their consultants with automated testing concepts, functions and features of Test Partner.
• Carried out Installation and configuring of the tool as per their needs.
• Resolved technical issues related to application and the Tool

Confidential

Business Analyst

Environment: Oracle 9i, SQL, Windows, Test Partner, MS.Net, Test Partner

Responsibilities:

• Review of Business processes
• Requirements analysis and documentation.
• Involved in documenting business process gaps
• Documenting change requests
• Validate of business process with application.
• Involved improving business processes
• Execution of user acceptance testing (UAT).
• Document Acceptance test package
• Tracked and monitored project Status.

Confidential

SR.BA/QA

Responsibilities:

• Analyzed and reviewed the CMSD application documents
• Identified issues in business process
• Support implementation solutions
• Used Confidential test tool to automate the CMSD application
• Reported, discussed and resolved issues with business and DEV
• Developed Status reports

Confidential

Sr. Business Analyst

Environment: Citrix Mata frame, Tuxedo, Win NT, QA Load, Server Vantage, Oracle 8i

Responsibilities:

• Enterprise Analysis
• Business requirement validation
• Development of business process validation plan.
• Created Testing Scenarios.
• Maintenance of projects artifacts
• Assess, troubleshoot, document, and maintain best practices for software applications.
• Plan, design and co-ordinate the System Test involving all interfaces.
• Manually test the migration of data.
• Log/track defects .
• User Management in Test Director

Confidential, Memphis, TN

QA Analyst

Responsibilities:

• Reviewed Business Requirements, design documents and Use Cases.
• Developed test plan and test cases.
• Prepared automated test cases for Enterprise promotion and web based Harrahs.com.
• Validated complex business rules through front-end.
• Analyzed the EP application and “Harrahas.com” web site .
• Developed scenarios for data validation.
• Administered Test Director, creating projects, users and customization based on requirement.
• Mentoring and of new BSAs.
• Co-ordination with production support and Development teams.
• Worked with business leaders and ensure customer satisfaction.
• Issue resolution/tracking.

Environment: Oracle 8i, Java, IBM Web Sphere 4.0.3, Win Runner 7.5, Test Director 7.5, Load Runner 7.5, Windows 2000/NT