SUMMARY

• 7 years of extensive experience in the IT field with emphasis on Quality Assurance. Worked on testing client/server and web - based applications using both Manual and Automated Tools.
• Good team player with excellent communication skills and ability to work independently along with strong problem solving, learning and interpersonal skills
• Diversified experience in Quality Assurance and Software Testing. Experience in both Manual and Automated testing, and Analysis.
• Extensive knowledge of SDLC (Software Development Life Cycle) methodologies. Waterfall, Agile and Scrum methodologies.
• Experienced in functional, integration and performance testing and knowledge of key quality metrics. Experience in writing Test Plans, defining Test Cases, developing and maintaining Test Scripts and documenting all phases of the QA process.
• Experience withMobile application testing - iPhone, Android, and Blackberry.
• Experience in manual testing and automated testing of client/server and web applications by using different methods of testing.
• Experience with all phases of SDLC (Software Development Life Cycle) and Quality Assurance methodologies (Waterfall and Agile).
• Experience in writing test scenarios and test cases, developing and maintaining test scripts based on business and functional requirements. Documented all phases of QA processes.
• Extensive experience in running various kinds of tests such asRegression, Functional, End to End, Performance, Backend, User Acceptance Tests(UAT) for Web (N-Tier) and Client/Server Applications.
• Experience in System testing, Integration testing, Sanity testing, Smoke testing, and Security Testing, Back-end Testing, Functional testing.
• Proficiency in performing various functionality tests using QTP.
• Exposure and knowledge with QTP frameworks like Data driven Testing and Parameterization.
• Insert Checkpoints using QTP to check and validate data.
• Proficient in using Quality Center for problem solving and Bug Tracking.
• Proficient in analyzing Modification request and Enhancement request in Quality Center.
• Experience in Backend testing using SQL Queries on Oracle and MS SQL Server databases.
• Experience in tracking the log status using UNIX commands.
• Very good knowledge on UNIX commands.
• Experience in PERL scripting.
• Knowledge of Test matrix, Traceability matrix and Gap analysis.
• Coordinate with business analysts, developers and technical support to resolve technical issues with problem solving and planning skills.
• Self-starter and team player with excellent communication, problem solving skills, interpersonal skills and a good aptitude for learning.
• Possess excellent communication, coordination, interpersonal skills, and Team working Skills.

TECHNICAL SKILLS

Testing Tools: HP ALM/ Quality Center, QTP

Defect Tracking Tools: HP ALM/ Quality Center, JIRA

Databases: Oracle, MS SQL Server, MS Access

Scripting Languages: SQL, Java, C, C++

Office Tools: MS Visio, MS Office, MS Project, MS Outlook, MS SharePoint

PROFESSIONAL EXPERIENCE

Confidential, St Louis, MO

QA Analyst

Responsibilities:

• Developed and execute test cases, test scenarios and followed-up defects.
• Involved in preparing test plans and test cases based on system and business requirements.
• Prepared the Test Plan and Test Cases based on the functional specifications.
• Documented defects in JIRA General Access (JIRA) and helped DIA team & developers to identify the performance issues and modules to be fixed.
• Developed tools for testing needs using PERL.
• On call 24/7 for supporting escalations related to FR-ATM SERVICES, WAN switches.
• Experience working with data services such as IP, Frame Relay, Private Line, VOIP and TDM
• Incorporated various checkpoints and Regular Expressions in Scriptswherever required using QTP.
• Experience with data services and Customer Premises Equipment (CPE) specially working with fixed mobile coverage
• Interact regularly with client andAmdocsteams to deliver timely, high-quality testing solutions.
• Tested High-Definition Multimedia Interface video and audio applications, hot plug, Separate Video, non-digital video signal, composite video and red, blue and green color model.
• Monitored the use of SIP (System Initiated Protocol) for integration of applications.
• Extensive Knowledge and experience in Mobile Application Testing.
• Used Quality center to import test data, keywords, and test cases.
• Testing the complex combination of multiple IOS commands.
• Performed Positive and Negative testing manually.
• Bug reporting, tracking and documentation on the Bug tracking System using Quality Center.
• Participated in daily defect tracking conference calls with developers and DIA team.
• Participated in requirement walkthroughs and creation of test plan.
• Conducted Gap Analysis to ensure all Business Requirements were covered by test cases.
• Performed Sanity Testing and Smoke Testing.
• Using UNIX manually tracked all the log activities on the server.
• Responsible for coordinating, facilitating, troubleshooting, and maintaining the overall integrity of the production environment

Environment: s: HP ALM/ Quality Center, PERL, UFT/ Quick Test Pro, JIRA, Android (All devise), Windows, Oracle SQL, XML/HTML, Amdocs, Android, Black Berry, Windows based OS smart devices

Confidential, Monroe, LA

Quality Assurance Analyst

Responsibilities:

• Conduct user interviews and provide translation to development team. Perform user-acceptance testing.
• Create efficiencies in workflow process, document procedures, and ad-hoc accounting assignments.
• Worked with the business users to define business requirements and analyse the possible technical solutions.
• Created test plans and test cases as they relate to testing project requirements to ensure the overall quality of software delivered.
• Tested convergent for multiple access technologies and billing methods.
• Incorporated various checkpoints and Regular Expressions in Scriptswherever required using QTP.
• Used Recovery Scenarios for pop ups in scripts wherever required using QTP.
• Conducted integration testing and regression testing with developers in development and QA, also conducted user acceptance testing with UAT team. Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.
• Handled regular deployment issues across Dev, Prod and Test environments. Regularly interacted with offshore and onshore development teams
• Developed test cases after analyzing the specifications document.
• Writing test cases to test the Performance of the application manually.
• Conducted Functionality and Regression testing during the various phases of the application.
• Involving in writingSQL queriesandDatabase Checkpointsto verify data quality and calculations, reviews
• Developed and maintained relationships with clients on all on-going projects.
• Responsible for the completion of projects within specified time and budget dealing with financials, project workflow, change management and dealing with vendor relationships.
• Managed a new project “AGILE “for Opus Mobile customer service applications implemented on Apple’s iPad device interface.
• Responsible for the day-to-day Kiosk application systems, and Opus Mobile software applications for Functional &Regression execution testing, while supporting activities like conducting in-depth qualitative and quantitative analysis, test designing, test planning to making recommendations and discovering new approaches for application developments for future enhancements, and raising potential technical defects.

Environment: Windows, SDLC, HP ALM/Quality Center, MS Office package, MS Visio, Use Case, MS SharePoint, Agile, SIT/UAT, QTP

Confidential, Meridian, Colorado

Quality Analyst

Responsibilities:

• Performed Sanity Tests, Feature Testing, Functional Testing, Integration Test, System Testing, End-to-End testing and load/stress test cases.
• Worked with Test Architects in the clarification/simplification of test case procedures and pass criteria due to ambiguous customer requirements.
• Captured and submitted mobile logs, using internal proprietary logging tools, when submitting defect reports.
• Involved in analyzing business requirements and writing Test Plans and Test Cases as per the specifications
• Manually created and executed Test Scenarios
• Interacted with business analysts, users and developers to prioritize user functionality issues.
• Querying various databases for data validation by executing SQL queries.
• Generated test scripts for Automation tests using QTP. Designed and Generated Reusable Test Scripts using QTP. Implemented the launch Script where loads the library functions into QTP.
• Tested the custom point of sales program and interface to handle the windows stations including, file serving, database, security, user account management, sales, logon authorization and web services.
• Involved in performing Negative and Positive testing by executing various test scripts
• Involved in performing Stress, Performance, Volume and Load Testing using Load Runner.
• Conducted Data Driven Testing to test the application with different sets of data
• Performed the Back-End testing to ensure data consistency on front-end by writing and executing SQL statements on Oracle Database.
• Performed PERL scripting for testing.
• Used Quality Center for bug tracking and reporting
• Responsible for updating the QA manager with weekly status updates for the progress of testing efforts and open issues to be resolved
• Attended Inspection and walk through with management to assess the progress of testing efforts
• Participated in daily status meetings
• In absence of Team Lead, communicated and collaborated information flow between QA Team and Developers.
• Involved in documentation as to how to maintain and run scripts for future enhancements.
• Raised and reviewed the bug and their fixes for the tests done.
• Assisted other engineers on test suite development, execution and debugging.
• Reviewed test cases developed from customer requirement definitions.
• Assisted and performed data collection for creating database for developing internal tools that improved product testing cycle time and testing coverage.

Environment: Agile, SDLC, QTP, MS Office package, MS Visio, PERL, Use Case, MS SharePoint, SIT, UAT

Confidential, St Louis, MO

QA Analyst

Responsibilities:

• Generated test scripts for Automation tests using QTP. Designed and Generated Reusable Test Scripts using QTP. Implemented the launch Script where loads the library functions into QTP.
• Involved in preparing test strategy, test plan, and test casesby gathering information by attending day-to-day meetings and by referring to BRD and SRD.
• Worked on Automation testing and manual testing for different states on quote and New Business models.
• Used convergent billing for integration of all service charges onto a single customer invoice.
• Participated in the Project Planning sessions and went through the project’s functional and design requirements.
• Performednegative testingto find how the functions performed when system encountered invalid, unexpected values.
• Conducted automated regression analysis of various features for internal releases.
• Gathered the test requirements based on design specifications documents and uploaded them in Quality Center, and alsomaintained all Test Casesin Quality Center. Maintained defect reportsusing Quality Center
• Used Quality Centerto track and report system defects.
• Involved in preparing and executing the Validation test cases in the Live Production Environment using Quality Center.
• Executed backend testing using SQL Queries on both Windows and UNIX platform.
• Incorporated various checkpoints and Regular Expressions in Scriptswherever required using QTP.
• Used Recovery Scenarios for pop ups in scripts wherever required using QTP.
• Developed all the generic and application functions related to the Framework using Quick Test Professional.
• Responsible for designing and developing mockups for User Interface and prototype testing.
• Developed the framework documentsfor better understanding.
• Coordinated with the UAT and Project management teams performed User Acceptance testing with the Users.
• Collected status reports from teammates, consolidating, and updating thro Remedy.
• Participated in Design Reviews, and Estimations.
• Bug reporting, tracking and documentation on the Bug tracking System using Quality Center.

Environment: Quality Center, QTP, Oracle, MS-Office, SQL Server, Windows and Linux, Agile