SUMMARY

• Results - oriented information technology leader with demonstrated success improving technology service delivery and stabilizing technology operations.
• Highly regarded for the ability to drive projects, lead and mentor staff, and work well under pressure to meet project deadlines and under budget.
• Pragmatic experience in Leading Multiple Projects and Teams, Test methodologies & development, Resource Management, Test metrics reporting & analysis, Defect tracking & reporting, Process auditing & training and Documentation review.
• Total IT experience is coupled with background in Java, .Net and C++ on UNIX and Windows environments. Accountable, highly-motivated lead and an excellent team player with proven ability to handle complex responsibilities in a demanding work environment.
• Leading a team of QA/BA Analysts and Managing multiple projects concurrently
• Extensive experience in project phases such as analysis, plan, design, development, test, deployment and production support
• Expertise in high level analysis, scope management, estimation and resource allocation
• Expertise in various domains like Tax, Telecommunication, Network, Retail and Logistics
• Providing application support for mission critical tax applications, field offices and franchises.
• Expertise in various Test Methodologies - Agile methodology and Waterfall
• Expertise in Mobile, Tablet, Smart Client, Web, SOA and Client Server, Security and Backend testing and support
• Expertise in various QA Activities - Proposal creation, Estimation, Planning, providing automated test solutions and frameworks, Test Execution and Reporting, Defect management
• Expertise in leading teams for various levels of testing like System, Integration, E2E, Regression, UAT, Web Service testing and Backend testing
• Leading the execution of end-to-end and functional tests and utilizing automated test tools
• Proficient in decomposition of tasks & assigning and supervising activities
• Leading Defect triage meetings and communicating risks to the stakeholders
• Manage project scope, communicate project status and defect reports
• Demonstrated organizational, prioritization, decision-making, analytical and problem-solving skills.
• Assist business and product team in defining business and functional requirements
• Plan the work for project and cross functional project efforts
• Creating clearly documented project goals, plan, designs and results.
• Leading the design and execution of cross-product tests
• Managing the offshore team in India

TECHNICAL SKILLS

Operating Systems: Windows 9x/NT/2000/XP/7, Sun OS 5.6, HP 11.0

Languages: Java, EJB (J2EE), C++, Visual Basic, XML, .Net

Middleware: CORBA, Visibroker 3.4, JDBC

Databases: Oracle 8.x, Oracle 9i, MS Access, MySQL

Application Server: WebLogic 7.0

Tools: Win Runner, QTP, Test DirectorTransaction Browser, Mercury/HPQC Quality Center, SOAPUI, Agile testware, Netcool/Omnibus, Netcool/ImpactProtocols SNMP, TL/1

Scripts: Shell Scripts, AWK, Tcl/TK

Networks: ATM, SONET, Frame Relay, TDM, SS7

PROFESSIONAL EXPERIENCE

Confidential

Lead QA Analyst

Responsibilities:

• Set daily priorities, assign tasks and projects to team members.
• Monitor performance and mentor team members to ensure consistent, effective and efficient processes, as well as comprehensive test plans and reliable test results.
• Prepare and deliver associate quarterly and annual performance reviews.
• Provide support for Tier 1 and Teier 2 Tech Support Centers nationwide
• Lead the implementation of SDLC standards for the Product Support team.
• Investigate, pilot and deploy new technologies to enhance overall operations and assist support centers, field offices, franchises to meet SLAs and improve efficiency
• Work with the Software Vendors on the issues and quick resolution
• Estimate project hours and resources required.
• Prepare status reports and update Management with progress as necessary.
• Analyze and Review requirements during the requirements phase and provide inputs
• Analyze product changes and provide direction where needed
• Act as the single point of contact between Management, Development and Team members for projects and testing activities.
• Create & track the defects, work with teams to resolve and provide workarounds
• Lead the automation efforts & improve the processes to reduce the critical and major defects.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered during testing and keep management in the loop with the status
• Document, implement, monitor and enforce all processes and procedures for testing as per QA Standards defined by the Organization
• Act as a QA & E2E Coordinator between Internal and External QA teams and work with the project team closely.
• As a Lead provide support, guidance and assist team members to meet their career goals
• Monitor the production deployment activities, and any issues during deployment, engage team members and take appropriate action resolving issues
• Mentor and coach the team members
• Communicate readiness of project to go-live into production
• Liaised with national office field teams and developers to rollout and train all stakeholders
• Communicated with key executives through weekly meetings providing status updates. Resulted in $25M in savings and 5000 fewer man days of labor and time efficiencies

Environment: Java, HTML, PHP, Oracle 9i, Win NT, HP 11, .NET, TIBCO Process, Routing Manager

Confidential, KS

Sr. QA Consultant

Responsibilities:

• Preparing System Test Plan for testing Business Logic Modules (BLM) with front-end applications
• Preparing test cases for system testing of Business Transaction (BT) components such as Business Logic Modules (BLM), batch processes, data loaders and extractors
• Preparing test cases for Business Transaction by using Transaction Browser Tool (TB)
• Executing test cases by using Transaction Browser Tool and generating reports of test results
• Tracking the defects found during testing using Confidential ticketing system and working with development team to get the fixes
• Performing Integration testing by running components and checking the expected returns from back end servers
• Performing Regression testing after the defects/problems are fixed
• Performed manual Product Testing, system and regression testing for DMS250, STP, ONS 15454, ASX4000, Vector, Cisco Routers, Telcordia SM and Dantel Point Master
• Prepared test data and test cases to verify the CORBA interface between Alarm Status Java client and Non-Stop SQL, Tandem database
• Set up the test environment by configuring Alarm Status client and Alarm server parameters

Environment: C/C++, Pro * C/C++, Java, EJB, WebLogic 7, Oracle 8.x, HP 11, VisiBroker 3.4, C, Java 2, XML, Perl, Netcool/Omnibus 3.4, Impact, Win NT, Sun OS 5.6, HP 11

Confidential

Responsibilities:

• Developed the modules Invoice raising, details and close using VB
• Designed and developed the modules such as Customer Details, Material Details, Order Type, Delivery Order, Indents, Supplier Bills, Invoice, Trinity Payment and Supplier payment
• Prepared test scripts/ cases for testing Start Advice, Close Advice, Customer & Product Modules
• Performed Unit testing, System Testing and Integration testing

Environment: Visual Basic 5.0, Oracle 7.3, Developer2000, Win NT