SUMMARY

• A versatile Software Quality Assurance Analyst with over 8 years of IT experience in various domains.
• Solid understanding of the different phases of Software Development Life Cycle (SDLC) and SDLC models including Waterfall, V model and Agile (SCRUM).
• Extensive noledge inpreparing businessand technical documentation including BRD, FSD, Test plans, Test cases, etc.
• Extensive experience in manual testing of Client/Server and WEB based applications using tools like Quality Center and manual testing at various levels of SDLC and STLC
• Strong experience leading the design and implementation of test strategy, test plan, testing scenarios, and testing scripts for testing applications using industry accepted testing methodologies and procedures.
• Experience in writing SQL queries to triage data issues, develop update/insert SQL scripts, and perform root cause analysis (RCA).
• Proficient in developing and executing Test Procedures, Test plans, Test scripts, test result validation, performing functional, usability, stress testing and ensuring dat the software meets the system requirements.
• Generated traceability matrices to ensure dat all the requirements are covered by the test cases.
• Project management experience includes client management, customer interaction, scope definition, project planning, and change control, integration and release management.
• Extensive Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis.
• Dedicated to work, strong interaction with clients and commitment to delivering high quality and timely results.
• Extensive experience in performing Regression testing, Functional testing, System testing, Black Box testing, Integration testing, UAT testing, Back - end testing, Browser Compatibility testing, and GUI testing.
• Good experience in Bug tracking, prioritizing the bugs and tracking the identified defects.
• Good experience in implementing Testing methodologies and maintaining Test Matrices.
• Ability to be proactive with all work assignments, identifying potential risk areas ahead of time to minimize impact on deadlines. Ability to work TEMPeffectively both independently and also as a member of a team.
• Excellent interpersonal and communication skills to explain proposed solutions and observed results to end users, managers, technical personnel and team members.

TECHNICAL SKILLS

Testing Tools: HP ALM, HP Quality Center, and Quick Test Professional.

Platforms: Windows, Linux, UNIX.

Languages: HTML, XML, Java, JavaScript, VB.Net, VB scripting.

Databases: Microsoft SQL Server, Oracle, MS Access

Microsoft Tools: Microsoft Office (Word, Excel, and PowerPoint) and Microsoft Visio, Microsoft Project.

Defect Tracking Tools: Quality Center, Rational Clear Quest, TFS, JIRA.

Test Strategies: Integration, System, Regression, Functional, Smoke, White Box, and Black Box.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

QA Analyst

Responsibilities:

• Developed functional specifications from high-level business requirements and managed change requests.
• Responsible for creating and monitoring the project deliverables matrix to organize and identify the resources responsible for delivering the related materials.
• Developed training material for end users. Assisted in end user training and support.
• Mentored the team and gave training to the new analysts with case analysis.
• Educating the analysts to go either for Issuer outreach or Consumer outreach in order to collect application id and policy id.
• Managed QA team for auditing on the cases worked by the QA analyst.
• Participated in Team Managers meetings every day.
• Spearheaded new process on ‘cases returned by CMS’. Improved process for ‘correlated cases’.
• Resolved unmatched records and orphan records in the baseline-enrollment process.
• Worked on issuer disputes related to determination of the appropriate value for a data element in an enrollee record.
• Review, research and resolve errors on the 1095-A form by comparing data from consumer with information received from FFM and the Issuer.
• Worked with various groups including business users to resolve data integration issues and troubleshooting& testing of data issues
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Responsible for writing test plan, test approach, acceptance criteria, analyzing functional specifications, communicating risk. Collect data from marketplace coverage, and tan go for Issuer for further verifications of data and reach out to consumer to make sure everything is matching or not and tan making an analysis either to approve or deny the consumer’s claim/request.
• Supported Project Managers in estimation, planning, and execution with specific focus on requirements analysis and design.
• Responsible for analysis of discrepancies in the eligibility reconciliation process for multiple stakeholders and continuous process improvement of the reconciliation process.

Environment: HP Quality Center, Windows 98, windows XP, JAVA and SQL, DB2, MS Access 2000, SQL Server2012, Microsoft Tools Word, Excel, MS Visio, Project, PowerPoint and Office.

Confidential, Houston, TX

QA Analyst

Responsibilities:

• Worked with UI team to create the user interface screenshots to be presented to the Business.
• Supported Project Managers in estimation, planning, and execution with specific focus on requirements analysis and design.
• Responsible for writing test plan, test approach, acceptance criteria, analyzing functional specifications, communicating risk.
• Conducted weekly status meetings showcasing project updates using Power Point and project updates using MS Project.
• Responsible for creating and monitoring the project deliverables matrix to organize and identify the resources responsible for delivering the related materials.
• Facilitated user acceptance testing and test strategies with Information Systems Group.
• Performed manual front-end testing to check all functionalities of different modules.
• Suggested measures and recommendations to improve the current application performance with the aid of SCR’s (Small Change Requests)
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for UAT (User Acceptance Testing
• Assisted in creating FRD and Activity Diagrams to identify user business and functional needs based on inputs received.
• Performed Back end Testing-using SQL queries, generating reports to ensure data integrity and validate the inserted and updated data.
• Utilize Team Foundation Server (TFS) for repository, reporting and tracking bugs and providing updates on resolved bugs.
• Managed the testing efforts from Integration, Functional, UAT and Performance stages.
• Identify and troubleshoot bugs as part of post-production release activities.
• Actively involved in UAT testing through the different phases of the project. Assisting operations team in developing content and training materials in the form of a usable and search-able noledge database.

Environment: SQL, MS-Project, MS Visio, TFS, ASP.NET, Web Services, XML, SQL, Oracle, Win XP, HTML, Share Point.

Confidential, Denver, CO.

QA Analyst

Responsibilities:

• Developed test cases according to Design Documents, System requirement specifications.
• Created Project, Requirements, Test Plans and Tests in HP Quality Center.
• Write test cases to test the application manually in HP Quality Center.
• Maintained the Project Plans in MS Project. Designed the process by using MS-Visio.
• Developed the Test cases and Test Methodology manual testing of the entire application for doing Regression testing.
• Developed and executed Test Scripts for Smoke Test prior to build deployment.
• Wrote Test cases and Test scripts for the Functional Testing.
• Documented test cases corresponding to business rules and other operating conditions.
• Worked on testing the complete Application as per the Technical Design Documents.
• Interact with business analyst, system staff and developers.
• Participate in weekly meeting with the management team and walkthroughs.
• Developing testing schedules and monitoring progress against the schedules.
• Performed End-to- end testing manually for web application. Also performed System testing to make sure data added form front end makes it thru the integrated systems and all edits are performed on the data.
• Used HP Quality Center to Maintain Test Matrix and Traceability Matrix.
• Executed test scripts and reported the defects.
• Performed Regression testing after the bugs were fixed.
• Bugs were reported and communicated using Quality center.
• Prepared User Documentation and training.

Environment: Microsoft Visio 2002, XML, PL/SQL, HP Quality Center 9.2, Microsoft Project, Microsoft Visio, Oracle 9i, Java/J2EE.

Confidential, Fridley, MN

QA Analyst

Responsibilities:

• Developed the Test cases and Test Methodology manual testing of the entire application for doing Regression testing.
• Developed and executed Test Scripts for Smoke Test prior to build deployment.
• Wrote Test cases and Test scripts for the Functional Testing.
• Documented test cases corresponding to business rules and other operating conditions.
• Worked on testing the complete Application as per the Technical Design Documents.
• Interact with business analyst, system staff and developers.
• Participate in weekly meeting with the management team and walkthroughs.
• Developing testing schedules and monitoring progress against the schedules.
• Performed End-to-end testing manually for web application. Also performed System testing to make sure data added form front end makes it thru the integrated systems and all edits are performed on the data.
• Reviewed and analyzed the System Requirement Specs (SRS) and design documents.
• Involved in writing the test plans, test cases, and test scripts of ESM
• Performed Functional, Integration, System, UI, GUI and User Acceptance testing for Test case Execution.
• Extracted data from various sources like Oracle, flat files and SQL Server.
• Responsible for conducting incremental integration, regression testing and Cross browser testing on an extensive basis.
• Performed back-end testing procedures using SQL statements to verify data integrity for some online customer interactions.
• Involved in Manual Testing of the application using Quality Center & established the baseline scripts for future automation.
• Developed automated scripts using QTP, parameterized the test scripts, created database checkpoints and bitmap checkpoints.
• Performed Regression testing after modifying the changes for each Build using QTP.
• Created Component objects for Excel and made use of Shared Object repository in Data driven testing Framework.
• Developed Driver Script using VB Script to run multiple automated scripts concurrently.
• Identified, prioritized & designed Test Scenarios by grouping the test cases for Batch testing.
• Identified and documented the defects using Quality Center to ensure applications functionality and stability.
• Performed regression testing by executing the Module driven scripts, identifying software errors and interacting with developers to resolve technical issues.
• Performed Test Cases Management and Defect Tracking using Quality Center.
• Captured Test Cases and Test Results in Quality Center and documented and prepared the release notes as part of the Test deliverables.
• Used HP Quality Center to Maintain Test Matrix and Traceability Matrix.
• Executed test scripts and reported the defects.
• Performed Regression testing after the bugs were fixed.
• Bugs were reported and communicated using Quality center.
• Prepared User Documentation and training.

Environment: HP Quality Center 9.0, Windows NT/XP, MS Office Tools, Oracle, Java/J2EE.

Confidential, Malvern, PA

QA Analyst

Responsibilities:

• Translated functional requirements and technical specifications in to test scripts for Paper Statement Redesign Project. Involved in Initial Requirement Study & GAP Analysis.
• Performed systems testing for mainframe, client/server and web applications.
• Developed the Test cases and Test Methodology for manual testing of the entire application.
• Responsible for designing and developing systems test plans, test scripts and test cases from business system requirements.
• Responsible for Conducting Regression Testing and creating daily defect reports.
• Responsible for Conducting daily status meeting and co-ordinate with development teams, Release Management and Implementation teams.
• Worked closely with UAT Team to ensure the successful completion of UAT. Fully involved in UAT testing phase to support client.
• Supported test environments and populated test data with them. Analyzed input and output of test data. Identified discrepancies between requirements and expected results.
• Analyzed project documentation written by other team members (includes the functional requirements and unit and integration test plans) to ensure the requirements are testable and the full range of system aspects are being tested.
• Reviewed the technical writer's technical and user documentation to validate procedures.
• Extensively used Quality Center for Monitoring & Defect Tracking. Participated in Inspections and other meetings throughout product life cycle to identify testing issues. Worked with development team to understand for the purpose of developing test cases. Responsible for Tracking Defects using Quality Center and making sure dat the defects are efficiently passed from one bucket to another.
• Maintained Traceability Matrix for latest test results information. Generated Reports using Quality Center at the time of execution and releases.

Environment: JAVA, Quality Center, Visual Basics, Oracle 8i, SQL, HTML, Windows and MS-