SUMMARY:

• Driven Senior Application Developer and Technical support Personal experienced in various industries.
• I have about 20 years of experience in System Analysis, design, develop and support of various Business/Technical applications using many development tools.
• Database architect, performance optimization using Oracle, SQL Server, DB2 and Informix.
• Excellent communicator/leader, who conducts client training/implementation workshops and has hands on experience in problem - solving skills, can convey complex technical and business concepts to users and colleagues on all levels.
• Self starter with the knowledge of Waterfall and Agile methodologies, who uses skills and leadership to help an organization to improve how it conducts its functions and activities in order to reduce overall costs, provide more efficient use of scarce resources and better support customers and end users.
• Have good documentation skills for BRD, FRD, UAT specification, project prototype and support. Also I have developed reports using various technologies.
• Business Operation and Technology Support includes DR, Release/Change Management and Issue/Problem Management.
• Database analysis, Design, writing Triggers and Stored procedures, functions and packages using Oracle, SQL Server, DB2, Informix and SQL Base. Data Structure design and documentation using ERWin.
• Client Server Programming, Report Writing and Trouble Shooting in SQL Windows, Visual Basic, Java, J2EE, Swing, Crystal reports, Cognos and Business Objects
• J2EE, Java, Java Swing, Java Beans, JSP, ASP, Servlet, XML, XSL, Web Services, SOAP, RAD, Visual Studio, C, C++, IIS, Java Script & VB Script
• Technical/managerial leadership and support to peers
• Document project requirements/modifications using UML, Sequence diagram and user testing plans and pre-production and post-production
• Business Analysis, and project management using Agile/Waterfall methodology
• Define user testing plans and pre-production, post-production release plan
• Change/Release Management using Remedy, Service Now and Maximo

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. Programmer Analyst

Responsibilities:

• Responsible for developing/supporting Flexcube application for Global Loans team
• Optimize SQL Stored Procedures, packages, functions and Queries using Oracle 11g
• Write DDL and DML.
• Optimize and Tune SQLs queries for better performance
• Define and implement project requirements, standards and release plans for both Production and UAT environments
• System analysis and create BRD, FRD and testing requirements
• Mentor business requirement and support team. Act as liaison between various internal and external customers, vendors and stakeholders
• Create/update Autosys jobs, Shell Scripts for batch support
• Create/Modify Business Objects reports
• Triage, troubleshoot and debug SQL code for production and lower environment
• Conduct meetings with various offshore/onshore Operations, Technical, Vendor teams to ensure project tasks are completed successfully
• Coordinate with various application interfaces teams and vendors for successful implementation of Flexcube and other related applications

Senior Business System Analyst & Production/Release Manager

Confidential

Responsibilities:

• Mentor business requirement and support team for various applications and act as liaison between various internal and external customers and stakeholders
• Define and implement project standards and requirements, triaging the production issues and analyzing root cause.
• As a part of Agile/Scrum project team conduct Sprint meetings and make sure all the requirements and meeting minutes are documented and accepted between various teams, implemented and tested and approved after project development (as a full SDLC).
• Responsibilities include to coordinate with all business and technology team for federal treasury applications and Business operations (Java, J2EE, Struts, Spring, Spring Batch, Web Services, VB, .Net, Oracle, SQL Server, Shell script, Maven) that supports Payables and Receivables team
• Create change management requests and incident/problem management tickets using Remedy, ServiceNow and other ITIL tools
• Analyze/Manage key metrics to measure product effectiveness using Sharepoint, Clarity and JIRA
• Triage, troubleshoot and debug application code and environment variables for production and lower environment
• Manage and support DR with various production applications teams
• Create/Automate Oracle and SQL server stored procedures, package/functions and queries for monitoring, ad-hoc reports in Unix/Linux and windows environment.

Confidential, DE

Production Services Lead

Responsibilities:

• Responsibilities includes defining and implementing project standards and requirements, triage/Debug the production issues, root cause analysis for the card technology team using Java, J2EE, .NET, Oracle, DB2, Informix, Sybase in Linux/WebSphere environment and modify the program code as needed.
• Prepare/generate document from the project review and the production triage calls for call flow such as Account creation, account validation/verification, trust connection between client and consumer for consumer and small business credit and debit card accounts through many channels like EComm, callcenter, retail, vendor, Product Offer Engine, IVR/VRU system.
• Support/document batch, generic and EComm imaging applications for documentation management processing for statement and letters retrieval and archiving
• Analyze key metrics to measure product effectiveness.
• Identify product problems, strengths and collected data on the customer experience for reporting and documentation.
• Draft user stories, use cases and functional specifications to support product development.
• Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide team development.
• Leverage in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs and Collaborate with the global team to resolve IT support cases

Confidential, DE

Sr. Programmer System Analyst

Responsibilities:

• Excellent Team player through business system analysis, design, develop, testing and application implementation (WebSphere, Eclipse, J2EE, Java, Java Beans, Swing, JDBC, ODBC, DB2, SQL Server, Sybase, ERWin, Cognos and Crystal reports)
• Initiated and maintained communication with all stakeholders and other program developers to create business and program solutions
• Led information-gathering sessions, which included meetings, joint requirement definitions and teleconferences to get immediate validation from user/program representatives with domestic and internal business Partners
• Updated the existing Java/Database applications to improve the performance by multiple times
• Worked as a database architect to design the database, create stored procedures and triggers in DB2 and SQL Server for creating a journal based on application user activity, policy and agent financial transactions
• Developed a module in Visual J++ to print and save crystal reports automatically
• Developed UAT script and trained the users Team and project Documents
• Excellent Team player through Business System analysis, design, develop, testing and application implementation (Visual Studio, IIS, Java, J2EE, JSP, JDBC, ODBC, EJB, Servlet, ASP, XML, XSL, XSLT, Java Script, VB Script, HTML, SQL Server, SQL Base, ERWin and SQL Windows)
• Developed a Dynamic Query Tool for QA Team using SQL Windows and ASP to inquire policy admin system
• Developed a module to convert HTML form to PDF files using XML, XSL and ASP
• Designed and developed a web site for policyholders and Producers to view their policy and financial detail

Confidential, NJ

Programmer Analyst

Responsibilities:

• Download Data from Informix-online Server (TSC) using Shell script, C and Informix 4GL
• Performed Data Analysis for Help-line Data
• Generate reports using VBA and MS Access
• Developed a web site using HTML & Front Page