Associate Consultant Resume

SUMMARY

1 Year Experience in Manual Testing.
Having very good hands on experience in Quality Center/JIRA.
4.6 Year Experience in Banking domain and Cardholder Authentication Technology.
3.6 Years of Experience in Production and Technical Support of leading Banking Product and ITIL Management
Having very good hands on experience in Global Service Manager and Production Server monitoring and Disaster Recovery.
Experience in working with Agile Projects.
Work experience under CMMI level 5 companies.
Experience in working closely with the client at Customer location and establishing good rapport with the client.
Excellent communication skills

TECHNICAL SKILLS

Domain: Credit Cards and Payments, ESS - Authentication Technology

Tools: & Applications: SDG2, SC, OAS, Global Service Manager

Programming Languages: VBA, VB Script

Testing Tools: QC,JIRA

Back End Applications: MS-Access, SQL

Operating system: Windows 7, Windows XP, 2000, Unix

Packages: MS Office, Adobe Captivate

PROFESSIONAL EXPERIENCE

Confidential

Associate Consultant

Responsibilities:

Maintenance and support of Production Systems containing and processing highly sensitive data.
Responsible for PCI certification/recertification of the components involved in production.
Monitoring production servers and maintaining them to meet monthly/yearly SLAs
On-call rotational Support
Responsible for delivering monthly/weekly volume reports containing the volume handled by each production servers, to the Business teams.
Responsible for Production/ Testing change co-ordination, implementation and functional validation of the systems.
Ensure to comply with the ITIL Management policies.
Track and Resolve customer issues post any major implementation.
Maintain and Track the Volume/Efforts involved in the Production support using JIRA/GSM.
Communicating closely with the Client-end Team Leaders, Business partners and Business Delivery Heads & Vendors via phone and communicator applications.
Communicates closely with the Team Leaders, Business partners in carrying out the resolution for critical production issues.

Confidential

Solution Delivery Analyst

Responsibilities:

Monitoring production servers and maintaining them to meet monthly/yearly SLAs.
Resolving/Fixing Customer Issues.
Data Validation and Processing into the production servers' Databases
Interacting with the end users through e-mail/calls to troubleshoot issues.
Responsible for monthly/weekly volume reports containing the volume handled by the production servers and the number of service requests fulfilled by the support team for the end users.
Communicating closely with the Client-end Team Leaders, Business partners and Business Delivery Heads via phone and communicator applications.

Confidential

Test Analyst

Responsibilities:

Working as Test Analyst in carrying out System Testing Activities of the SDG2 application.
Communicates closely with the Team Leaders, Business partners in carrying out the testing process right on schedule.
Creates Test Plan, Test Cases and Executes test cases.
Familiarity with Unix and Toad.
Responsible for sending WSR and DSR.