SUMMARY

• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications.
• Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)
• Strong in writing SQL queries and reporting the results to the business team.
• Strong Requirement Traceability Matrix mapping.
• Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects. Experience with Web Development E commerce projects.
• Excellent conceptual and working knowledge of System Development Life Cycle, RUP, OO Models and UML Methodologies.
• Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access, Visio.
• Experience working in CMMI, ITIL and Six Sigma methodologies.
• Have experience with various defect tracking tools: Quality Center, ClearQuest.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
• Strong database integration experience. Worked on analyzing data needs, identifying relational databases and coordinating the modeling.
• Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Strong Analytical and Problem Solving skills, Multi - Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

PROFESSIONAL EXPERIENCE

Senior Business Analyst/Quality Analyst

Confidential

Responsibilities:

• Conducted JAD sessions with the clients.
• Participate in business meetings and coordinate with Business Users to understand the business needs and capture the requirements.
• Responsible for gathering the requirements and documentation.
• Participate in weekly Interface Analyst Scrum meetings.
• Participate in Interface Status and Planning meetings.
• Preparation of technical specifications as per the functional specifications and the business needs.
• Elicit and document the requirements using MS Word.
• Worked on the Financial Management Interface Control Document.
• Gathered requirements for Positive Pay Report Interface Control Document.
• Documented Positive Pay Report Interface Control Document.
• Conducted Impact Analysis for different Interface Control Documents.
• Worked with CMS (Center for Medicare and Medicaid Services) to get the test data to test the application.
• Performed SOA / Web Service testing usingSoap UI.
• Worked with the Oracle developers to do the Unit Test using SOAP UI.
• Prepared the reports for the services tested in Unit Test.
• Performed User Acceptance testing and regression testing tasks in the current release.
• Investigate defects logged in Jira to determine nature of the problem and verify the problem is consistent and reproducible. Assign to the Configuration, Application Development; Technical Architecture or Process.
• Involved on testing the new functionalities based on test cases and coordinated with development team in fixing the issues.
• Performed Integration and End-to-End, Testing manually for the Application.
• Testing techniques performed include Smoke testing, Functional, System, Regression.
• Performed Cross browser testing across different browsers like Internet Explorer, Firefox and Google Chrome.
• Performed regression testing in Siebel using different applets.
• Performed Change in Circumstances testing in Siebel.
• Validated the Payloads in Oracle Enterprise Manager in different environments like UDEV, FTS, PREPROD to make sure the requests sent and response received from CMS Hub is valid.
• Worked to CMS to make sure the Payloads sent through application are valid.
• Worked with Infrastructure team to make sure the SSL certificates are valid.
• Worked with Verification and Validation team during the regression test to validate the Payloads sent and received from the CMS Hub.
• Involved in status meetings to report issues. Work with developers through all phases of testing to prioritize bug resolutions.
• Provided in-depth analysis to resolve production and application issues.
• Analyzed production support related issues, inquiries and requests.
• Monitored BAM (Business Activity Reporting) for different services like SSA, Non ESI MEC, Annual House Hold Income, Remote ID Proofing, Verify Lawful Presence, and MEDICAID.
• Documented the Production Defects in Twiki.
• Conducted Error Handling Meeting to analyze the Production errors and assign it to the appropriate team.
• Prepared Weekly Production Support Status Reports from BAM.

Environment: MS Office, JIRA, Drop Box, Shared Repository, Oracle, SOAPUI, Oracle Enterprise Manager, BAM, Siebel.

Senior Business Analyst

Confidential, Jackson, MS

Responsibilities:

• Conducted JAD and brain storming sessions with the end client (University of Mississippi Medical Center).
• Worked on multiple projects for UMMC.
• Gathered requirements for Price Estimator.
• Did research work on Price Estimator and became well versed with Price Estimator process.
• Gathered requirements for Patient Education.
• Did research work on Patient Education and became well versed with Patient Education process.
• Gathered requirements for Small Balance Insurance.
• Did research work on Small Balance Insurance and became well versed with Small Balance Insurance process.
• Developed a RFP (Request for Proposal) using MS Word.
• Gathered requirements from UMMC for multiple projects and captured them on MS Excel.
• Conducted kick off meetings to gather the requirements from UMMC.
• Conducted review meetings to make sure that all the requirements are captured.

Environment: JAD, MS Office, Windows, SQL, MS- Excel, MS Word.

Senior Business Analyst

Confidential

Responsibilities:

• Developed a Root Cause Analysis report using MS Office.
• Became well - Versed in Root Cause Analysis Characterization of Incident Reports.
• Ensured integrity of incident data thru Weekly scrubbing session.
• Prepared Data for Weekly Operations Meeting using IT Metrics Values.
• Actively participated in daily meetings and discussed about the SEV calls and Action Items.
• Actively participated in International Maintenance Meeting.
• Assisted Call Managers with overall management of SEV calls to ensure resources are properly engaged and incident resolution is occurring.
• Created on - call escalation tickets using Remedy.
• Conducted weekly scrubbing sessions to finalize the impacts and root cause, group responsible and any other information supposed to go on reports or SEVS.
• Reported weekly system performance metrics (R3).
• Created, maintained and evolved documentation for change management process.
• Documented the SEV calls after every meeting.
• Actively participated in Domestic Maintenance Meeting.
• Updated Weekly Operational report on OneNote tool.
• Updated the Root Cause Analysis report every week on ITSEV.
• Used Remedy tool for Root Cause Analysis.

Environment: PSERV, Remedy, Tech Events, Create Resolution Report Tool, IT Metrics, MS - Office, SQL, Windows.

Senior Business Analyst

Confidential, Carson, NV

Responsibilities:

• Developed a project plan using Microsoft Project based on details contained in the HL BRS and also a project plan to schedule and assign work and manage the project.
• Worked closely with project managers, business users to formalize a business idea and define requirements.
• Interacted with the business users and division supervisors to gather the requirements.
• Gathered requirements for building a current business process that hosted day to day trading activities of various commercial recordings divisions.
• Developed functional documents like Mail and Receipting, New Filings, Status and Copies business requirement specifications.
• Analyze gathered requirements data, verify requirements and create business requirement specifications (BRS).
• Created process flow diagrams using Visio.
• Conducted JAD and brain storming sessions with the business users and stakeholders.
• Conducted meetings with all the division supervisors to ensure that all the requirements are met.
• Implemented the approved suggestions and modified the current process flows.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Developed test cases and participated in UAT (User Acceptance Testing).

Environment: Test Cases, JAD, Quality Center, SQL, XML, FTP, MS-Office, Windows, Rational Rose, FileNet, MicroFiche, Windows, Visio.

Senior Business Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Worked closely with project managers, business users and developers to formalize a business idea and define requirements using rational requisite pro.
• Analyze gathered requirements data, verify requirements and create functional specifications (FRD/FRS).
• Gathered requirements for building a sub-ledger that hosted day to day trading activities of various hedge fund clients and assist in reporting and accounting.
• Mapped data between Sybase to Sybase, Sybase to Oracle databases to assist in analysis and development phases of Client Sub Ledger project.
• Followed CMMI to improve the quality of process outputs and reduce defects
• Queried relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements.
• Gathered requirements for creating “Affirmation Engine” that would assist in matching trades and confirm and straight through processing (STP) for the clients.
• Expertise in Business Process Modeling and Use Case Modeling using Unified Modeling Language (UML) and Rational Rose tool.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Work with Development and QA teams to transition business requirements into QA test cases and assist in UAT.
• Acted a project manager/business analyst for the Buy-In project and build a new application using service oriented architecture (SOA) and XML to assist the Stock-Borrow Loan team in sending Buy-In requests to DTC for post settlement date clearings.
• Managed enhancements and defects promptly to assist the operations in resolving issues.

Environment: Use Cases, SQL, UML, JAD, Quality Center, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Senior Business Analyst

Confidential

Responsibilities:

• Followed ITIL methodology to improve the quality and reduce defects
• Interacted with multiple cross-functional teams ensuring that all business requirements are captured correctly and report progress to all levels in the organization
• Performed analysis of business rules, business and system process flows, user administration to be used for the new merged platform
• Supported Unit Testing and System Integration Testing (SIT)
• Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software
• Executed SQL queries on relational databases to create daily reports
• Used Rational Rose for Use case modeling.
• Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Mercury Quality Center
• Acting as a liaison between the technical, business, testing groups to provide them with required specifications/documentation and to resolve any issues in between.
• Worked with the User experience team to design the GUI for the application
• Partner with the LOBs to understand strategic goals, and identify technology components to enable business results
• Identified, researched, defined and documented user problems and automated/manual business processes.
• Actively solicit, analyze, prioritize and negotiate customer requirements from scope definition through detailed system requirements
• Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions/trade offs

Environment: Use Cases, SQL, UML, HTML, JAD, Quality Center, Oracle, Java, XML, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Business Analyst

Confidential, MA

Responsibilities:

• Involved in understanding the reporting requirements and re-engineering the existing regulatory reporting process through consolidating regional databases into a global database
• Involved in understanding of Credit Risk management for the application
• Communicated the implementation of the new calculation framework of Risk Weight Asset under Basel II.
• Was responsible for creating and reviewing business requirements, functional specifications, project schedules and other documentation.
• Created UseCase models using Rational Rose.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Was responsible for creating the Requirement Traceability Matrix
• Executed SQL queries for Data analysis, completeness and accuracy
• Worked extensively with risk and portfolio managers in calculation of risk parameters (PD, LGD and EAD) based on Standard, FIRB, and AIRB approach
• Facilitated collection of requirements and preparation of business requirement documents (BRD) and function specification documents (FSD) in support of risk underwriting strategies for execution by the IT group
• Conducted monthly application review meetings with the operations groups to understand better the impact
• Requirement gathering, Business Process flow development, and Business Analysis
• Created Effective Use cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows.
• Involved in the UAT for the application process
• Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements.
• Collaborated with project manager in tracking and managing project development process following RUP based SDLC methodologies.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, Credit Risk Management, RUP, SDLC, Use Cases, Quality Center, HTTP.

Business Analyst

Confidential, NY

Responsibilities:

• Responsible for analyzing and translating business requirements for the development ofbusiness rules for Investment/Retail banking, Credit Risk and other business units
• Actively involved in gathering and preparation of technical and business documentation for the application in design, which could serve as future reference to the programmers and system developers
• Conduct workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Mapped data elements from Mainframe system to Relational database as a part of data analysis
• Assisted the Project Manager in setting project expectations, in evaluating the impact of changes on the organization and conducted project related presentations
• Conducted mass user interviews and gathered business requirements using JAD sessions with SMEs, Fund Managers and Portfolio Managers
• Responsible for identifying and documenting business rules and creating detailed Use Cases
• Responsible for automating the Corporate Actions Department so as to send and receive the notifications to/from clients.
• Supported the development of the test plan and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Involved in Joint Application Development (JAD) sessions to define technology applications for business requirements.
• Assist in development of training materials for new technology and process improvements.
• Acted as a liaison between the technical, businesses and testing groups to provide them with required specifications/documentation and to resolve any issues in between.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, RUP, SDLC, Use Cases, Quality Center, HTTP.