SUMMARY

• Quality Assurance analyst with 12 + years experience in financial services sector, with 6+ years experience in different areas and phases of systems testing life cycle (STLC) using agile methodology, including project planning, requirement gathering, test development, management, and defect tracking and reporting.
• Experience in both manual and automated testing.
• Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Experience using HP Mercury Tools like Quality Center, QTP and Load Runner.
• Experience in using HP Quality Center, for developing and maintaining test cases, test results, defects and tracking.
• Experience as QA Test Lead, responsible for managing Onshore and Offshore QA Teams along with Test planning, Estimations, Scheduling, Coordination, Tracking and Delivering Quality work on time and update the status report to process owners
• Experience of developing test documentation and working with test management tools
• Knowledge of QA testing techniques; systems integration, regression testing, functionality testing, backend testing, compatibility testing and security testing.
• Good Knowledge with QA documentation, establishing test objectives, identifying critical issues, problem solver, able to handle pressure to meet stringent deadlines
• Leverage business, financial and technical acumen to communicate effectively with all stakeholders.
• Self - starter and able to learn new technologies

TECHNICAL SKILLS

Operating Systems: Windows 95/98/2000/NT/XP,7

Testing Tools: QuickTest Professional, LoadRunner

Bug Reporting: Mercury Quality Center

Microsoft Office Tools: Word, Excel, PowerPoint, Project

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Involved in the kick off and the requirements gathering meetings for the development of new website. Worked as an interface between the different teams involved in the application development for the better understanding of the business and IT processes.
• Involved in the creation of Test Artifacts (Test Plan and Test Cases), and set up the QA environment.
• Performed Manual Testing of the application Front-End and Functionality. Identified the critical test scripts to be automated.
• Created testing requirements from the functional requirements, system specification and design specification. Identified, prioritized and designed test scenarios.
• Executed automated QTP test scripts and regression scripts against a monthly software rollout cycle.
• Automated QTP to post defects for failed scripts directly in Quality Center.
• Used Quality Center (QC) for defect tracking as well as logged the defects.
• Retested issues after fixes were deployed to the test environment.
• Responsible for running manual tests and subsequently contributing to the evolution of a suite of automated testing tools.
• Wrote detailed business requirement specification documents and user documentation in accordance with the customer requirements.
• Presented regular performance reports on the application to the senior management team.

Confidential

Responsibilities:

• Performed adhoc testing of application in the different browser platforms: Internet Explorer, Firefox and Chrome.
• Developed manual tests, executed them against builds and analyzed results.
• Participated in the implementation and execution of all aspects of testing activities including planning, creation, execution and management of test plan, test case, test script, test scenario, test summary reports and defects.
• Responsible for developing UAT test process and monitoring SIT execution phases.
• Set up the testing methodology for the QA department, generated various documents to enable uniformity in recording the test process and results
• Monitored existing systems / business processes to identify opportunities for cost savings and improvement. Migrated the IT support and development teams from onshore (Mumbai) to offshore locations (Karachi & Singapore), revised the IT infrastructure framework and reduced associated costs by 50%.
• Worked as a business analyst to design and document needs assessments, workflow, business requirements, functional & reporting specifications, business rules, policies and procedures using Agile/Scrum methodology.
• Generated opportunities by creating new products for FCPA, DD and AML, which were spun off into separate businesses. Expanded the product offering by creating new database segments for background checks focusing on US markets.
• Conducted internal operational audit and prepared the Database Screening business unit for external “Service Organization Control” audit certification (SOC2 from E&Y).

Confidential

Responsibilities:

• Performed functional and performance testing of the site before release.
• Developed criteria and framework for quality audits for analytical teams servicing S&P, this was eventually rolled out to the entire company.
• Contributed to leadership team KPI reviews to ensure deliverables in adherence with S&P SLA, quality and ratings criteria.
• Handled automation projects for the team which led to a savings of 300 man hours per year.
• Prepared the Project Initiation documentation to facilitate transition of work and Knowledge Transfer (KT) to India from S&P U.S.
• Developed and executed training programs in line with the overall corporate strategic goals.
• Monitored training results that include tracking information, costs and effectiveness and feedback for company training programs.
• Managed group-wide initiatives including modification of existing induction training program, introducing rewards & recognition program, managing employee satisfaction and customer satisfaction.

Confidential

QA Test Lead

Responsibilities:

• Performed user tests for the product to optimize the user experience during UI (User Interface Testing) and UAT (User Acceptance Testing), and followed a test driven development approach to build the products.
• Performed manual testing based on developed test cases.
• Executing regular tests on new system features and enhancements
• Mentored junior QA members and gave directions on moving forward with testing efforts.
• Documented defects as per the guidelines and indicated summary, description, expected results as well as with criteria like severity, priority along with supported snapshots.
• Responsible to maintain a high level of accuracy in the database with focus on development of automated tools to detect and eliminate quality issues during data capture process.
• Ideated with the IT teams to introduce new techniques of data capture into the product development stage like artificial intelligence and auto capture of information.
• Designed and monitored delivery of all primary and secondary metrics for operations, MIS and quality.
• Liaisoned with the product team to evaluate requirement feasibility and revamp the customer interface of product offering.
• Mapped feedback from the firm’s clients and research teams into technical specifications

Confidential

QA Test Lead

Responsibilities:

• Participated in meetings with Developers, Project Manager and other team members to design the new workflow tool.
• Preformed manual testing of the completed application on Internet Explorer according to functional specifications.
• Completing and submitting summary analysis upon testing completion.
• Used workflow management tool to manage shifts and schedule changes based on long, short, and near term job projections. Handled staffing, resourcing and roster scheduling.
• Managed subscription of research databases (Bloomberg, SNL, ALACRA, Thomson-reuters, etc.) and escalated performance issues to the vendors.
• Produced and presented regular reports on group operations, headcount forecasts and budgets to senior management.
• Conducted secondary research for the Asia-Pacific and North America regions, covering company profiles, credit reports, news, macro-economic research and industry research.