EXPERIENCE SUMMARY

• More than 7 years of experience in teh field of QA/Testing with specialization in testing of telecom billing applications and testing of web based & Client - Server applications, TEMPeffective use of QA and Testing practices.
• Strong knowledge of all phases of SDLC and Strong working knowledge of all Software testing phases (System testing, Sanity testing, Functional testing, System Integration testing, Performance testing, UAT)
• Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases, based on standards for Software Development and TEMPeffective QA implementation in all phases of Software Development Life Cycle (SDLC).
• Leading and mentoring highly proficient QA Teams across onshore/offshore locations. Worked for Release Management and Incident Management for large CSPs.
• Has good working knowledge of Automation tools QTP, Load Runner & Quality Center.
• Proficient in all cycles of software testing life cycle from requirement gathering, test planning to defect tracking and managing defect lifecycle.
• Extensive experience in coordinating testing effort, responsible for test deliverables,, daily dashboard preparation & issue escalations between different teams in different geographical locations.
• Good experience in preparation of testing environment, getting third party interfaces integrated for UAT, Installation testing, Replication of problems & Generation of bug report.
• Has good Domain Knowledge in Telecom, OSS/BSS and worked with major telecom giants across teh globe.
• Professional experience in designing Test Cases and Test Scripts for Windows, Shell scripting and UNIX environments.
• Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing teh defects.
• Good interpersonal skills, result oriented, hard working with a quest and zeal to learn new things with an optimistic approach and undertake challenging tasks

TECHNICAL SKILLS

Testing Tools: Selenium RC, Load Runner8.0

Defect Tracking Tools: Quality Center, Change Synergy, Lotus NotesTeam Track ( Confidential &T)

Operating System: Windows XP/2000/ME, UNIX

Programming Languages: C, C++, VB Script, Shell Scripting

RDBMS/ Database: Oracle 9i/10g, Timesten by Oracle, TOAD, SQL

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Co-ordination of testing efforts for (SIT and OAT) System Integration testing and Operations Acceptance Testing.
• Ramping up existing operations team for Amdocs enabler billing system.
• Leading OAT for operations readiness to migrate teh billing system from BSCS to Amdocs.
• Managing QA for Billing, B2B (bill to bill comparison with BSCS), and Rating of production data in CES 7.5 to make sure BAU.
• Preparation of Test deliverables, managing entry and exit criteria for testing and involved in complete testing life cycle.
• Managing New configurations and offer changes, Promo, Cofu etc. through Amdocs EPC.
• Preparation and Reporting of daily test status report, defect report, issue escalations to Release management and all stakeholders.
• Participation in daily execution status meetings, Triage meetings, Defect management meeting and migration plan discussions with Amdocs development teams and Vodafone.
• Co-ordination of Build deliveries, Deploying Hotfixes for critical issues in production.

Confidential, Holmdel, New Jersey

Senior Subject Matter Expert

Responsibilities:

• Requirement gatherings from business, Test planning and Designing.
• Designing and Execution of E2E test cases for User Acceptance Testing.
• Translating client’s business requirement to Test requirements with business analyst
• Performing GAP Analysis between teh Client’s business requirements with regards to Solution Development and Testing/QA strategy.
• Testing of OMS interface with EPC to fetch product data, offers while creating an order.
• Giving demo to customer for Amdocs BSS suite and training CSRs for using applications.
• Participating in defining Service packages, Pricing Packages, Discount packages, billing offers, Ordering components and Product specs in EPC 7.5 version.
• Running End of Day (EOD) and End of Cycle (EOC) Billing/Invoicing from AMC - Amdocs Monitoring and Control tool.
• Testing order life cycle mainly three types of activities: Order Administration, Negotiation, Delivery and Notification processes and Order tracking and error handling.
• Dashboard preparation and reporting of testing execution status, defect status to all stakeholders.
• Participation in daily Triage call, defect meetings with business users, UAT team, Amdocs development teams and third party application owners.
• Participation in daily handoff meetings with onsite/offshore team for better co-ordination among onsite-offshore team.

Confidential, Richardson, Dallas, TX

Senior Subject Matter Expert

Responsibilities:

• Performing Reference Shakeout/Sanity for teh weekly new PC dump containing new Offers, Pricing packages defined in EPC for any defect or new functionality.
• Preparing Regression test bed in a new version after performing regression clean up activity wherein deleting unwanted/obsolete functionality test cases from teh test bed.
• Testing of Usage processing/Event Processing via Rater and Usage Query from self care/mobile devices successfully
• Designing and Execution of Test Cases for teh new Functionality as per teh Requirements/CR/HLD doc from client.
• Testing of critical Production defects (ECRs) before deploying them into Production.
• Testing of new offers defined in Product Catalog for correct rating.
• Providing Technical support for Enabler and Ensemble team for activities of 3G subscribers (voice and data) like Usage/Event Processing, Re-guiding, Re-rating, LD changes, End of Cycle MAPs for generating extracts for billing.

Confidential

Subject Matter Expert

Responsibilities:

• Designing Test Rules, Calendar highlights based on teh IA/CR doc.
• Designing Test cases based on Requirements and HLD and getting reviews with Development team, Business analyst and Peer review within teh ST team.
• Execution of test cases and Identifying/reporting teh SERF (Software Enhancement Request Form)/ Defect in Lotus Notes.
• Tracking all teh open serfs and discussing them with teh development team.
• Use of Discount Engine for creating new discount plan/discounts, maintaining existing discounts to be presented to customer.
• Executing Regression test cases for checking existing functionality works fine in accordance with teh new functionality/new code.
• Sending Daily Dashboard report of Execution status/Defect status to internal and external clients, Businesses and development.
• Traveled to Onsite (Dusseldorf) for Knowledge Transfer from EDS Testing team in Germany.

Confidential

Confidential, Overland Park, Kansas City

Responsibilities:

• Going through CR (Change Request) and IA (Impact Assessment) Documents and Uploading Requirements into teh Quality Center.
• Designing Test Rules, Calendar Highlights (HLS) based on teh IA.
• Designing Calendar/Test cases after review with Development team, Business analyst and Peer review with in teh ST team.
• Execution of test cases and Identifying/reporting teh defects in Quality Center.
• Testing of WLNP and Switch Control test cases in IST period before UAT on (production alike end to end) E2E env.
• Tracking all teh open defects and discussing them with teh development team.
• Analyzing and implementing additional requirements and LATE CRs.
• Applying Hotfixes to ST envs for critical and severe defects.
• Automation Sanity of teh latest build before sending to Confidential for UAT
• Re-testing of UAT defects after fixing by Development before sending to UAT team.
• Travelled to Onsite (Kansas city, USA) for UAT support to Client’s testing team during User Acceptance Testing phase.
• Validating defects opened by UAT before sending them to Amdocs developers for fixing.
• Supported on call on bridges between UAT tester, Amdocs Developer, Confidential Applications (third party) and Business if required in case of a dispute on defect.

Confidential

Associate QA

Responsibilities:

• Going through CR (Change Request) and IA (Impact Assessment) Documents and attending teh IA walkthroughs.
• Designing Test scenarios (HLS and LLS) based on teh Requirements and CRs.
• Test Planning and Estimations
• Designing test cases based on Requirements and getting reviewed them by business owners ( Confidential ) and Internal EST team
• Execution of test cases and Identifying/reporting teh defects in Change Synergy (Defect tracking tool used by Confidential ).
• Tracking all teh open defects and discussing them on call with teh AMDOCS development team and Confidential business focal points if required.
• Sending Daily Dashboard report of Execution status/Defect status to internal and external clients, Business and development teams.
• Analyzing and implementing new CRs.
• Coordinating and attending production support for Ensemble.
• Testing of FDT which is used by Dealers to sell Confidential products via order processing.
• Testing of Order processing module, lifecycle of Order.