PROFESSIONAL SUMMARY:

• 8 years of extensive experience in the areas of Software Testing and Software Quality Assurance.
• Expert knowledge on complete life cycle of Software Development Life Cycle (SDLC), which includes Planning, Analysis, Design, Development, Testing, Integration and Support.
• Highly Proficient in different types of testing like Functional and Regression Testing, System Testing, Integration Testing, User Acceptance Testing, Performance Testing, Smoke & Sanity Testing, Exploratory Testing.
• Hands on experience in analyzing the high level requirements, developing User Stories, Test Plans, writing Test cases, creating RTM, building test data using Excel & SQL queries, testing & documenting issues and collaborating with development teams to resolve issues using tools like Quality Center .
• Expert level hands on experience in using Mercury Quality Center.
• Experience working with Selenium. Good hands on Experience with IDE and Selenium - RC using Java.
• Commanding expertise in data analysis, understanding of relational databases (SQL Server, Oracle) and writing complex SQL queries to generate the data needed for testing and analyzing the test results.
• Acquired knowledge and hands on experience on PEGA BPM tool.
• Strong knowledge in Analyzing Problem Severity, Defect tracking system, Defects reporting system and performance monitoring 24 x 7 at the production site.
• Excellent analytical, problem-solving and documentation skills. Proficient in using MSOffice products (Word, Excel, Visio, MS Access). Experienced in planning, scheduling and coordinating tasks.
• Quick learner, self-starter and easily adaptable to any work conditions. Highly self-motivated and constant explorer of learning opportunities, new tools, methods that add value to the customer.
• Excellent track record of successful completion under tight deadlines. Effectively manages stress and delivers best performance under any conditions.
• Expertise in Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Configuration Management, Test Metrics.
• Expertise in both Manual and Automated Testing with Black Box, Gray Box, White Box Testing.
• Highly proficient in SQA methodologies for Waterfall, RUP, Agile, XP models.
• Possesses excellent written, communication and interpersonal skills. Worked in big and small teams with very little supervision. Very hardworking and highly collaborative Team player.

TECHNICAL SKILLS:

Programming Languages: C,C++

Scripting Languages: HTML, XML, VB Script

Operating Systems: Linux, UNIX, MS-DOS, Windows (98/XP/Vista)

Software Tools: TOAD, SQL *PLUS, MS Office, Quality Center, QTP, MS Visio, PEGA

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Quality Analyst

Responsibilities:

• Responsible for test planning, test strategy and effort estimation. Allocated work among the team accordingly.
• Performed activities related to Test Planning, Test Case Scenario, Test Case Designing, Test Scheduling, Test Estimation, Test Execution, Defect Tracking.
• Followed Agile development methodology.
• Involved in Iteration planning and Daily stand up meetings, Story review meetings throughout the project.
• Acted as a Business Analyst to gather the Test requirements and developed Test Scenario Documents.
• Coordinated the progress with the off-shore team.
• Used Version One as story repository.
• Maintained the Test Documents in SharePoint.
• Tested all complicated flows and business process rules built in PEGA.
• Tested the Business managed tables and assisted in UAT.
• Created RTM and mapped the stories to the Test cases.
• Executed test scripts for a Variety of projects including SOL,CSW,SCC, TLMS UI ( including Stop code UI, Exception UI, 1099B UI, Purchase UI ), Deconversions, Plan product Enhancements (Market order/Limit Order), Transfer statements and Tax lot rules ( Includes Sales, Purchases, Corporate Actions, Transfer and Consolidations)
• Conditioning/setting up test data
• Documenting defects and working with Systems Analyst/SME's/Developer to resolve defects
• Proficient with MS Word, Excel, Access, HP Quality Center, Microsoft SQL Server 2008, Beyond Compare and Wells Fargo Shareowner Services internal systems/applications.
• Conducted manual exploration testing to proactively identify the issues and bugs with the web sites.
• Documented test information, test data, bug reports, test results in Quality center 10.0.
• Involved in Regular Functional and Regression Testing on regular builds. Performed positive and negative testing.
• Created Automated test scripts for Regression testing using Selenium IDE and Selenium RC.
• Involved in testing the various Process Models, Processes, User Profiles and Roles.
• Involved in the User Acceptance Testing. Worked with the Business Analysts and Customer Representatives to ensure that the client requirements have been satisfied.
• Coordinated the deployment of SIT and UAT environments.
• Involved with design, creation and implementation of performance test scripts. Enhanced the scripts through Parameterization, Data Validation, Data Pooling and Checkpoints and Transactions. Executed manual scenarios and goal oriented scenarios for a number of users to measure system performance. Prepared the Load Runner reports and presented to Management and Clients.
• Tracked the defects using QC.
• Trained and mentored other QA members, developers on Quality assurance and testing tools.

Environment: SQL2008, QC 10.0, Selenium RC, Selenium IDE, Web services

Confidential, Minneapolis, MN

Business System Analyst/Quality Analyst

Responsibilities:

• Developed the prototype for Security Access Tracking System.(SATS)
• Developed Templates to gather the requirements for applications to be added in SATS.
• Facilitated the meetings with Business to gather the requirements.
• Prepare the on boarding documentation.
• Coordinated the deployment of Applications in SATS.
• Collected the queries from Access System On boarding (ASO) and resolved the tickets making necessary changes.
• Analyzed data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.
• Strong experience in XML.
• Created business process workflow diagrams (Activity diagrams) in MS Visio.
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Made sure that the Approval process in place when there is a deployment in SATS.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed
• Involved in planning, execution, coordination of entire testing (QA) life cycle.
• Developed strategies for Test Planning, Test Case Designing, Test Scheduling, Test Estimation, Test Execution, Defect Tracking.
• Assisted the QA team in SIT and Business in UAT.

Environment: SQL 2008, MS Visio, Crystal Reports, MS Office, Java, QC.

Confidential, Indianapolis, IN

Sr. QA Consultant

Responsibilities:

• Involved in planning, execution, coordination of entire testing (QA) life cycle.
• Performed activities related to Test Planning, Test Case Designing, Test Scheduling, Test Estimation, Test Execution, Defect Tracking.
• Followed Agile development methodology.
• Involved in Sprint planning and Scrum meeting throughout the project.
• Acted as a Business Analyst to gather the requirements and document them.
• Created Test cases and Use cases based on the requirements.
• Developed complete automated test suite with QTP 10 test scripts, Quality Center 9.2, Excel data files and SQL Server. Utilized automated tests for regression testing, smoke testing the web sites.
• Conducted manual exploration testing to proactively identify the issues and bugs with the web sites.
• Tested the SOA services like service encapsulation, service loose coupling, Service contract etc to Extensions.
• Tested the SOAP, Web Services using QTP.
• Tested the security of the application including VPN.
• Worked as a liaison between Development Team and the Product Team to identify problem areas and suggest improvements. Also provided quick estimates on the effort needed to complete a test life cycle.
• Proactively researched various tools and technologies to eliminate waste in business work flow and improve ROI. Collaboratively worked with various teams to plan and improve product quality and value.
• Worked with IT team to setup QA environment, Quality Center, QTP and load testing environments.
• Documented test information, test data, bug reports, test results in Quality center 9.2.
• Worked as a business analyst, with product owner, developers to capture test data by running SQL queries and using data from Excel sheets
• Regular Functional and Regression Testing on regular builds. Performed positive and negative testing using structured testing techniques.
• Performed Full Scale testing on the various Process Models, Processes, User Profiles and Roles.
• Involved in the User Acceptance Testing. Worked with the Business Analysts and Customer Representatives to ensure that the client requirements have been satisfied.
• Test Automation using HP LoadRunner. Involved with design, creation and implementation of performance test scripts. Enhanced the scripts through Parameterization, Data Validation, Data Pooling and Checkpoints and Transactions. Executed manual scenarios and goal oriented scenarios for a number of users to measure system performance. Prepared the Load Runner reports and presented to Management and Clients.
• Developed QA process, Test coverage metrics, Code coverage, and Quality metrics to monitor and control the quality of the application. Improved overall Quality by 30% with my recommend solutions.
• Trained and mentored other QA members, developers on Quality assurance and testing tools.

Environment: .NET Framework, WPF, WCF, SOA, Web Services, SQL2008, QC 9.2, QTP.

Confidential, Reston, VA

Sr.QA Consultant

Responsibilities:

• Understood the functional and system requirement documents and design documents. Designing use cases and developing the corresponding test cases.
• Played the role of a Business Analyst, worked closely with the clients for the various requirements.
• Developed the System Requirements Document. Developed the Use Cases documentation.
• System Test Plan Preparation. Test Case Designing, Test Scheduling, Test Estimation, Test Execution, Defect Tracking.
• Performed the Functional and Regression Testing, Smoke Testing, Performance Testing. Performed both Positive and Negative Testing.
• Tested the SOA Web Service applications using WS methods and interfaces and measuring from a Unit, Functional and Load perspective with the help Rational Functional Tester with SOA and Rational Performance Tester with the help of WSDL files and XML files.
• Performed Functional Testing using Rational Functional Tester and Rational Performance Tester. Created Functional Tests using applied data validation, data correlation, data pools, Parameterization to verify user management, SOA functionality, WS- Addressing.
• Performed Performance Testing using Rational Performance Tester and applied the Data Validation, Data Correlation, Data Pools, and Parameterization for measuring speed, scalability, and stability.
• Responsible for setting up the Test environment which included identifying machine requirements and configuration, installing and setting up of servers, installation of required software. Installation of regular builds. Installation of Rational testing tools for testing and requirements.
• Performed the Test and Defect Management using Rational CQTM and Remedy CSS. Also used tools like ClearQuest for defect tracking and ClearCase and VSS for Configuration Management and Rational Requisite Pro for Requirements Management.
• Guided the QA test team in the development of the manual/automated test cases. Mentored and trained the junior staff and on Software Testing and QA.
• Assisted in the designing of the application according to the requirements. Suggested ways to improve the GUI of the application and error handling.
• Provided to 1st Line Support.

Environment: .NET Framework, SOA Architecture, Web Services (SOAP, HTTP, XML), WSDL, Adobe FLEX, Adobe Flash, Remedy CSS, Rational CQTM, Rational Functional Tester, Rational Performance Tester, Rational SOA Tester, Rational Requisite Pro, Rational Clear Case, Rational ClearQuest.

Confidential, Cupertino, CA

QA Consultant.

Responsibilities:

• Understood the functional and system requirement documents and design documents. Designed use cases and developed the corresponding test cases.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Prepared Requirements Traceability Matrix (RTM) to trace requirements to test cases.
• Responsible for test planning, test strategy and effort estimation. Allocated work among the team accordingly.
• Responsible for full-scale system testing by performing various types of testing like Functional Testing, Regression testing, Smoke Testing, System and Integration Testing, User Acceptance Testing along with Automated Regression Testing and Performance Testing for the Siebel Configuration and Integration areas.
• Performed Interfaces Testing for various inbound and outbound batch interfaces and near real-time and real time interfaces which interacted with various external and third party systems.
• Conducted testing for Siebel Views, Workflows and RCR’s.
• Performed UAT Testing and worked with the Business Analysts and Customer Representatives.
• Co-ordinated the testing between multiple regions. Provided hourly status reports to work on fixing the defects faster. Validated the product thoroughly and provided the Sign off on the testing.
• Implemented the automated testing effort using Quick Test Pro. Controlled the entire testing effort through the use of Test Director and Quality Center. Load Testing using Load Runner with VUGen scripts and running them using the controller. Defined threshold limits and monitored server load.
• Checked for the backend testing by writing and running SQL Queries using TOAD to test for the data validation at database level.
• Test Planning, Test Cases Execution, Defect Tracking and Management using Test Director and Quality Center. Performed the Quality Center Administration by creating users and groups and controlling access permissions.
• Worked towards setting up the System Testing and User Acceptance Testing test environments by providing access to perform testing. Co-ordinated with the Infrastructure Team to manage the test environments.
• Involved in Installation, Configuration and Administration of Test tools such as Test Director and Quality Center.
• Hosted the weekly Defect Review Calls and tracked the defects to closure. Prepared the Weekly Status Reports to be submitted to upper management. Generated reports and graphs from Test Director and Quality Center.
• Involved with Test Coverage Metrics and Defect metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.
• Mentored and Guided the team in the development of manual and automated test scripts for the regression testing.
• Provided and support to team members. Implemented the knowledge building process by introducing Knowledge Sharing Sessions and preparing documentation.
• Involved in regular Project Management Activities.

Environment: Siebel Sales, Contact Center, Marketing, Lead and Partner Management, MRM, SOA Architecture, Web Services, SOAP, XML, HTTP, J2EE, Oracle DB, HPSB Middleware, IBM Websphere, Siebel Servers, HP Quality Center 9.0, Test Director, TOAD, MS Project

Confidential, SunnyVale, CA

QA Consultant

Responsibilities:

• Involved in writing Test plan and developing Test cases from Business Requirements.
• Involved in developing the automation framework for Win Runner.
• Created GUI Map files, driver & component scripts, compiled modules, check points in TSL with Win Runner.
• Performed System and Integration Testing, Functional and Regression testing, Smoke testing, Performance testing, Volume testing, and Load testing. Also performed Backend Component Testing and Client Desktop Testing
• Prepared test data for the scripts for regression testing.
• Performed regression testing for each build released using Automation Test Sets.
• Developed Test Metrics on the weekly basis for senior management.
• Prepared test data for the scripts for regression testing.
• Extensively used SQL to verify the integrity and consistency of the data in the database.
• Involved in documenting and reporting defects using defect-tracking system.
• Interacted with developers as needed to isolate the main cause of defects.
• Extensively worked on handling the application response for Positive and Negative sets of data using Data Driven Testing.
• Generated User manual for the project & Program specifications for each script.
• Ensured that the application deployed into production without any problem.
• Performed testing on multiple platforms and browsers. Performed Security Testing such as secure protocol testing using HTTPS and SSL, Digital s.
• Setup the Test environment consisting of various servers, client machines. Installed builds, modules and components for the regular testing.
• Performed Specific areas testing using Shell Scripts and PERL scripts by writing/modifying scripts and executing them on Linux/Sun Solaris based boxes.
• Defect Tracking and Management using Serena Team Track. Version Control using CVS.
• Provided daily test summary reports to onsite and client.
• Test Automation using Win Runner 7.0.

Environment: Java, J2EE, JSP, Servlets, C++, Apache Server, Weblogic, Sun-Solaris & HP Hosts, UNIX, Linux, Oracle 8.0, PERL, Oracle 8.0, Caillou, SMTP Blast, Test Harness (Third Party testing tools), Win Runner 7.0, Serena Team Track, CVS