SUMMARY:

• Software QA Engineer with full system development lifecycle experience, including implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault - free audits.
• Qualifications include Eight years of QA software testing Experience, Project Management, Defect Management & Tools.
• Backed by strong credentials including a PGDCA in computer science and Graduation, QA Certified with Expertise in Water Fall and Agile methodologies.
• Over 8 years of IT experience in software testing process whichinvolves Test Planning,
• Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix, Test Metrics and Project Management.
• Performed extensive Manual Testing of Web based Application, possess good testing experience in different QA testing methodologies (Waterfall, Agile Methodology, and V-Model)
• Worked extensively on Testing Mobile applications for Android, iphone, phones across WiFi and 3G/4G Networks
• Involved in creation and implementation ofTest Procedures,Test PlansandTest Scripts. Experience in writingTest Plans, definingTest Cases, developing and maintainingtest scripts, analyzing the results of scripts, interaction with team members in fixing the errors.
• Maintaining theTraceability Matrix,Test Data MatrixandStatus reportrelated to project.
• Excellent skills in gathering requirements and creatingFunctional Requirements Document (FRD), facilitatingJoint Application Development (JAD)sessions,Rapid Application Development (RAD)sessions,Disaster Recovery Plan (DRP), developingUse Cases, Test Approach, User Acceptance Testing (UAT), and Requirements Traceability Matrix (RTM).
• Expert knowledge ofBusiness Analysis methodologiesanditerative Systems Development Life Cycle (SDLC), Agile, Waterfall, etc.
• Experience in test management and defect tracking tools likeQuality Center, Bugzilla
• Extensive experience in developingTest Traceability Matrix and Gap Analysis.
• Well versed in analyzingResults, Bug Tracking & Reporting, Detailed status reporting
• Expert in UsingQuality Center/JIRAas repository for maintaining test cases, execution and tracking the defects.
• DevelopedTest scenariosand Test cases usingQuality Center/JIRA
• Good knowledge on Functional Testing tool, Quick test professional (QTP).
• Working closely with business users, Technical teams, senior management and vendors with strong skills in writing business requirement document, test case designs and technical specification documents.
• Experience in Smoke Testing, User Acceptance Testing, Regression Testing and Browser compatibility Testing.
• Experience in testing of application in IOS.
• Strong Understanding of Test Plans, Designing Test Cases and Test scripts and defecting reports to fulfill the business specifications and design documents.
• Execution of test cases as specified in the projects and maintaining the schedule.
• Ability to prioritize the tasks well and work on multiple applications concurrently.
• Ability to work well in team dynamic environment.
• Possess excellent Communication, Analytical, Interpersonal and organization skills with the ability to adapt to a new environment.
• Experienced in working with business analysts, development groups in analyzing business specifications and Working with other testers to resolve technical and end-user issues.
• Exposure to all manual testing phases such as Requirement analysis, Test Estimation, Test strategy & planning, Test scenario/case development, Test environment setup, Test case execution, Defect status meetings and Project Management.

TECHNICAL SKILLS:

Testing Tools: ALM/Quality Center, Quick Test Professional, Load Runner, Rally, JIRA, Remedy

Operating Systems: Windows 98/2000/XP, UNIX/LINUX

Utilities: Utilities MS Word, MS Excel, MS Power Point, MS Visio, MPP,Filezilla&Notepad+,ETL

Software quality Assurance: Test case design, executing and logging the defects using quality center

Domain: Mobile Apps, Telecom domains.

Version Control Tool: SharePoint

Database: SQL/ORACLE

PROFESSIONAL EXPERIENCE:

Confidential, CA

QA Engineer

Responsibilities:

• Worked Extensively on E2E/Integration Testing on Heads Up Display (HUD) both Web and mobile based tool which involves Testing the Key Features of Phone like
• Unanswered Queue Call, Recording Downloads, Employee Presence, Voicemail to Email/Text, Mobility, Fax Lync, Transfers Call, File Sharing, Chat, Screen sharing, Video Conference etc..
• Used Firebug Tool to identify the Object's id, Name, XPath, link in the application.
• Created and executed Test Cases in ordering, provisioning and billing.
• Activated servers via Linux on a physical machine.
• Registered IP phones and customized PBX system via User Web Interface.
• Registered Soft phones and validated to call any number/ receive any number/ call to extension.
• Documented and Tracked defects in JIRA.
• Test POS Scenarios like Cashier Activity,Payment Gateway Processing.
• Analyzing the Test Cases prepared by other team members and coordinated Project.
• Tested ETL Data Stage Script using Unix Putty and Validate queries in SQL Developer.
• Involved in coordinating with SME to discuss different scenarios at the time of scripting Test Cases.
• Prepared Test Cases for both positive and negative scenarios and mapped the same to requirements in JIRA.
• Have worked on testing environments like stg1, stg2 and also on Production.
• Performed Browser compatibility testing in Chrome,Firefox, IE and Safari.
• Debugged Defects and used Tools like Charles.
• Worked on Agile Sprit Releases.

Environment: Platforms/OS/Languages/Tools used: ETL,SQL Linux, Asterisk, POS,QC, NetSuite

Confidential, CA

QA Analyst

Responsibilities:

• Prepared Test cases from the Requirements of Consult Me App.
• Reported valuable bugs which has been also approved and accepted by client.
• Provided Review comments on Consult Me APP about product usability, design, features, functionality and performance.
• Experience in Logging and Tracking the Bugs in Quality Center.
• Have done Functional Testing of newly developed Components.
• Prepared and Executed Test Specifications.
• Executed Test Cases Manually.
• Performed Functional Testing and Regression Testing.
• Generated Test Reports and participated in project status calls.
• Documented test cases, test scripts, and expected results
• Created test cases, scenarios, and procedures using HP Quality Center.
• Involved in preparing, updating and executing the test cases.
• Developed, maintained and continually improved test cases.

Environment: Quality Center, Iphone, iPad, ios 7.0.0, ios 7.1.3 and SQL

Confidential, Philadelphia

Permission Processor - Tester

Responsibilities:

• Responsible for Testing the copyrights for the text, images, tables, videos, illustrations books published by Elsevier.
• Cleared more than 5600 illustrations and covered projects across oxford, Burlington, Philadelphia, Chennai and Camden locations.
• Handled projects for End to End Testing of Major works & Textbooks and Handbooks.
• Contacted publishers across the world and resolved the permissions in a very short TAT.
• Saved many amount through Negotiation and got appreciations from the customers regarding negotiation.
• Followed SOP’s (Standard Operating Procedure) into departments and teams.
• Trained new grants editors regarding the process.
• Very good skills and expertise diagnose the permissions easily.
• Worked on various health science, science and technology projects.
• Lean coordinator who coordinates work flow and lean principal to the head of the department and team members.
• Follow up on events to ensure improvements are sustained,
• Lead events to drive Rapid improvements.
• Got Best team player for more than 2 times.
• Activate participant in Lean and the flows of lean principal.
• Responsible for ensuring the entire team has the necessary, tools and materials to properly perform their roles safely and efficiently.
• Got Best team player for more than 2 times.

Environment: IE, Google Chrome, Excel & Share Point

Confidential

Technical Support Executive

Responsibilities:

• Troubleshooting for laptops which involve hardware, software and internet issues.
• Hardware issues like System not booting, Laptop keys are not working, CD ROM not working, Laptop will power on but only for a second or nothing happens after power on, Laptop will power on but only on battery, keyboard not working, Laptop LCD screen has a faint image or is very dark.
• Software issues like Dealing with Low Disk Space Windows, memory issues, audio device not working, Homepage needs to be changed, can’t find my program. And also involves wireless issue, wired and dial up issues.