SUMMARY:

• 11+ years of experience in Software Testing. Out of those 6+ Years of experience in Life science industry that includes IMS Healthcare, GSK and Biogen.
• Hands on experience on testing CRM - SFDC (Service Cloud), /Seibel platform testing/Trackwise (validated system) / ETL/ Database testing that involve Test Estimation, Test Planning, Test Designing, Test Execution, Defect reporting and Test result analysis
• Involved working on Proposals and presentations with the client and created statement of work (SOW) document.
• Expertise in performing Black Box, Functional Testing, Sanity/Smoke testing, GUI testing, Module testing, System testing, Integration testing, User Acceptance testing, Migration testing, Security testing, IVR testing, Browser Compatibility testing, Accessibility testing, Mobile Application testing and Device testing ie.,Tablet, iPad, Mobile Testing, Involved End To End and supported UAT testing.
• Well Acquainted with QA and software methodologies such as Software Testing Life Cycle (STLC), Defect Management Life Cycle, Software Development Life Cycle (SDLC) methodologies. Implementation knowledge of Agile, Waterfall etc.
• Experience with both team and individual work environment.
• Ability to quickly understand and interpret business requirements.
• Expert knowledge in using HP Mercury Interactive Suite like HP ALM and Jira for defect reporting.
• Good knowledge in automation tools like QTP and selenium.
• Extensive experience with Onsite/Offshore co-ordination model and in managing offshore teams responsible for Work allocation, Tracking and Team management.
• Strong knowledge of Relational Databases, proficient in writing complex SQL queries and experienced in backend validation and ETL testing.
• Experience in Project management, Estimation, Scheduling, coordination, Tracking and Delivering Quality work on time.
• Ability to work on multiple projects with tight deadlines.
• Excellent analytical, problem solving, decision-making, communication and presentation skills. Good team player with the ability to Lead, Manage and work independently in a time sensitive environment.

SOFTWARE PROFICIENCY:

Testing Tracking tool: Application Lifecycle Management (ALM), Jira

Automation tool: Knowledge in QTP, Selenium

CRM Platform: Service Cloud (including iPad testing), Seibel, TrackwiseOperating Systems Windows NT, Windows 2000, Windows XP, Windows Vista

Project Management Tools: Microsoft Project for Project Management

DBMS/RDBMS: MS Access, SQL/ Oracle

ETL Tools: Cybermation, Knowledge in Abinitio

Others: Visual source safe (VSS), SharePoint

EMPLOYMENT HISTORY:

Confidential, College Station, TX

Senior Testing Analyst

Software: CRM - SFDC (Service cloud)

Responsibilities:

• Primary responsible for testing deliverables for CCS.
• Managing a Team of 10+ members both onsite and offshore, responsible for functional testing, Automation testing & device testing (ipad/ Mobile)
• Used workbench to verify the backend data populated.
• Involved in Customer creation, Case Creation, Case Assignment, Case Management and Case Closure validations
• Validated Assignment Rules, workflow and approval process for customized Messages & Alerts on the Home page
• Created new user accounts and managed the profiles
• Developed software test plans and test cases by working closely with the business partner and sharing the knowledge with the testing group.
• Involved in understanding the architecture as well as the scope & limitations.
• Participated in Leadership and Stand up meetings for System Testing, End to End Testing.
• Involved in Cross functional technical discussions across business,development and testing teams
• Developed E2E tests for SIT, Regression and test scripts for web and mobile applications
• Co-ordinated with cross functional teams identifying and preparing test data (UAT, Regression & ipad testing)
• Mapping Requirement and CRs to test cases as well as organizing in Test Plan and Test Lab in HP ALM
• HP ALM is used for Test planning for requirement, design,
• Jira used for managing defects.
• Cross browsers were used to simulate various users for testing across various user channels
• Involved in Verifying the Service Notifications (eMail and SMS) & Alerts in all channels & across devices
• Provided execution status and required metrics for the testing activities on a daily and weekly basis

Confidential, Pennsylvania

Software: Spotfire data management tool, oracle 11g.

Responsibilities:

• Analysed and Developed software test plans and test cases by working closely with the business partner
• Coordinated with Offshore and Onshore task status on daily internal meetings
• Performed Functional testing and ETL Testing.
• Test management using Quality Centre tool and Jira
• Test Planning, execution and defect reporting
• Status reporting to project stakeholders

Confidential

Software: Windows XP/ SharePoint Web application

Test Lead

Responsibilities:

• Performed Functional testing and data validation testing.
• Verified whether the data from the source system is migrated to the target system with required attachments.
• Test Planning, execution, defect reporting and test closure.
• HP ALM used for test execution and defect reporting.
• Status reporting to project stakeholders

Confidential

Software: Windows XP & SQL 2008, Cybermation, Unix, SQL 2008

Test Lead

Responsibilities:

• Performed functional testing, ETL data validation testing.
• Test Planning, Design, execution and defect reporting.
• Defect management using Quality Centre tool
• Status reporting to project stakeholders

Confidential

Software: Windows XP & SQL 2008, Cybermation, Unix

Tester

Responsibilities:

• Performed ETL data validation testing, Functional and Regression testing.
• Test Planning, execution.
• Defect management using Quality Centre tool
• Status reporting to project stakeholders

Confidential

Software: Software: Java, MYSQL 5.0

Test engineer

Responsibilities:

• Test execution and Defect reporting·
• Performing System testing, Regression and Re testing.
• Interacting with the development team for defect analysis
• Prepared the status reports.

Confidential

Software: ASP.Net 2.0, MySQL 5.0

Software Test engineer

Responsibilities:

• Performing GUI/ Field/ Functionality/ Database testing.
• Test execution and Defect reporting
• Review the Internal Defect sheets.
• Prepare the status reports
• Log the Defects in SPCG tool.