SUMMARY

• 19 years of industry experience as an individual contributor, Lead and a Manager.
• 16 years of Software Quality Assurance Management/Lead/hands - on.
• Demonstrated ability to recruit and lead a team of quality engineering professionals.
• Exceptional ability to work in a fast-paced schedule driven environment.
• Ability to define effective test Strategy/approach for new products and features.
• Demonstrated strong work ethics and a passion to deliver the highest quality product.
• Exposure to a wide variety of technical platforms.
• Agility in juggling multiple and dynamic priorities.
• Exceptional communication and interpersonal skills.
• Process driven approach to project execution.
• Expertise in Risk management, Configuration management and Change management.
• Exceptional ability to build and maintain client relationships, able to comfortably converse, influence the project stake holders.
• Thorough Understanding of Software Development Life Cycle (SDLC).
• Experience in implementing various quality gates i.e. Reviews, Inspections.
• Interacted with program directors, VPs, business owners, and DPMO across the organization to ensure seamless project delivery.
• Experienced SQA Auditor/IT Auditor.
• Support Process improvement/project management.
• Familiarity with several testing tools including open source.
• Intellectually curious and continual learner.
• Experience in a regulated environment, HIPA.

TECHNICAL SKILLS

QA Models: SEI-CMMI LEVEL 5, Six Sigma and ISO Standards

SDLC Models: Agile, Waterfall, V Model

Project Management: MS Project, MS Office, MS Visio

Requirement Management: Rational Requisite Pro, Quality Center, ALM

Defect Tracking: ALM, Quality Center, JIRA, Rational Clear Quest, Remedy, Test Tracker

Document Management: SharePoint, Documentum, VSS, DOORS, Caliber

Technologies: WebServices, Java, J2EE, XML, Data Warehouse. Informatica, ETL, DataStageCagnos, EDI, COBOL, CICS, TSO/ISPF, JCL, Developer/2000, Visual BasicPL/SQL, Oracle Forms, Visual BasicDatabases Oracle, DB2, MS access, SQL Server

Operating Systems: UNIX, Windows/NT, XP, Vista/Mac

Browsers: Firefox, I.E, Chrome, Safari

Automation: WinRunner, Load Runner, QTP, Silk, JMeter

PROFESSIONAL EXPERIENCE

Confidential

Sr. Quality Assurance Manager/Test Manager

Responsibilities:

• Develop/enhance/manage QA approaches that fit the overall QA strategy for Confidential - Confidential project.
• Mentor and lead a team of quality engineering professionals to ensure the highest quality product delivery.
• Build an organization, ensure it performs, and be a hands-on manager.
• Manage the development and execution of test plans and monitor reporting on test execution.
• Facilitate defect triage/excetive defect management/Defect prioritization meeitngs.
• Interacting with State and Federal Interfaces like Immigration, IRS, Department of Taxation, Department of Labor, Department of Corrections, CMS (Medicare & Medicaid) etc.,
• Emphasizing Excellence Attention to Detail, Thoroughness, Dealing with Complexity..
• Develop and foster good working relationships and effectively communicate QA direction to other departments.
• Collaborate with product management and development teams to understand product vision and requirements.
• Handle conflict, difficult situations, and urgent issues in a professional manner.
• Work closely with development and product management teams to communicate problem impacts and to understand business requirements.
• Provide the team with risk assessment and risk mitigation strategies.
• Provide oversight to ensure that all the resources have been occupied with Project work and consideration for future availabilty by creating Project Portfolio.
• Develop and implement a consistent and standardized process.
• Strong work ethic, Time management and sense of ownership and a passion to deliver high quality software.

Environment: Windows XP, Firefox, I.E, Chrome, Safari, WebServices, Java, J2EE, XML, DB2, Cagnos, ETL, DataStage, SharePoint, ALM, MS Visio, MS Office and MS Project.

Confidential

Software Test Manager/Product Manager

Responsibilities:

• Understand the testing effort by Reviewing/analyzing the requirements of NY- Confidential project.
• Build/Managed/lead testing team of 40 + professionals with appropriate skills, attitudes and motivation.
• Coach and mentor the testers to ensure quality testing and monitor their performance.
• Provide Daily reports/metrics to Track the testing activities like Daly Testing Summary.
• Demonstrate good people skills, ability to motivate assigned staff.
• Ensure the timely delivery of different testing milestones.
• Facilitate meetings to provide overall project goals and objectives, timelines and deliverables.
• Act as central communication point for Test team, Development and project stakeholders. to ensure success of the project.
• Provide oversight to ensure that all the resources have been occupied with Project work and consideration for future availabilty by creating Project Portfolio.
• Interacting with State and Federal Interfaces like eMedNY, WMS Up State and Down State, Immigration, IRS, Department of Taxation, Department of Labor, Department of Corrections, OTDA, CMS (Medicare & Medicaid) etc.,
• Involved in production support activities/test coverage and quality by tracking test progress by analyzing, monitoring and maintaining metrics.
• Demonstrated process excellence by successfully coordinating and being accountable for the testing components of assigned projects.
• Managed/provided direction to both Manual and Automation teams.
• Worked with PeopleSoft for Financial Management Services, Maimus for Customer Service, etc,
• Prepared the Ghantt Chart/metrics dashboard during each phase of project life cycle.

Environment: Windows XP, Firefox, I.E, Chrome, Safari, WebServices, Java, J2EE, XML, DB2, Cagnos, ETL, DataStage, SharePoint, Rational QM, RTC, MS Visio, MS Office and MS Project.

Confidential

Software QA Manager

Responsibilities:

• Reviewed/Approved the test strategy for NASCO Claims, Vendor Delegation Projects like High Cost Injectable, Pain Management, Out of Network and InterPlan Services etc.,
• Reviewed/Approved System level test plans, test cases documents, and test Schedule for the above Major projects as well as few minor Releases like Universal Payment System, Ondemand and Blue Squared.
• Provided TCP Estimations to the client.
• Facilitated meetings to provide overall project goals and objectives, timelines and deliverables.
• Coordinated with different teams including, Project Management, Development, Release Management, vendors, etc. to ensure success of the project.
• Acted as central communication point for test teams and project stakeholders.
• Monitored execution status of each project, and escalate risks and issues, ensured the Mitigation plan in place and timely resolution.
• Supported Technical Release Plan Board for integrated release initiatives for NASCO weekly Releases, Emergency Releases, Exception Releases and Enterprise Releases for the Calendar Year.
• Provided oversight to ensure that all the teams have been occupied with Project work and consideration for future availabilty by having 1:1 meetings.
• Closely monitored the progress of each project by scheduling weekly status meetings with the test teams.
• Reviewed and approved Entry, Exit criteria and test summary report.
• Enhanced product test coverage and quality by tracking test progress, analyze, monitor and maintain metrics/trends.
• Demonstrated process excellence by successfully coordinating and being accountable for the testing components of assigned projects, managing over 50 Testing Resources.
• Lead test execution activities, ensure Testing Deliverables are complete and Sign off.
• Defined defect guidelines and ensured that the defects life cycle is followed by the project team.
• Was part of Portfolio meetings with the vendor to organize the efforts to forecast the fututre.
• Coordinated with geographically diversified teams.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Mainframes, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, Informatica, ETL, Data Warehouse, SharePoint), MetaVance 2.9, Rational Clear Quest, MS Visio, MS Office and MS Project.

Confidential

Software QA Manager

Responsibilities:

• Defined the test strategy for NASCO Migration Project Managed Care Pilot.
• Created/consolidated test plan, traceability matrix, and test calendar.
• Obtained the TCP Estimations from the Test Lead and Testing Resources.
• Facilitated meetings to provide overall project goals and objectives, timelines, and deliverables.
• Coordinated with different teams including Data Management, Development, Release Management, vendors, etc. to ensure success of the project.
• Monitored execution status of each application area, and escalate risks and issues to appropriate teams/resources to ensure timely resolution.
• Ensured that Test environments are built in an agile environment and communicated testing conditions to Test Leads (e.g. timeframes have changed, environment down, etc.).
• Supported Release Management efforts for integrated release initiative.
• Provided oversight to ensure that defects found and corrected are retested comprehensively in SIT.
• Summarized testing efforts including a test summary report.
• Enhanced product test coverage and quality by tracking test progress, analyze, monitor and maintain metrics/ trends.
• Demonstrated process excellence by successfully coordinating and being accountable for the testing components of assigned projects, managing all test leads.
• Lead test planning and execution activities, project sizing, defect reporting & communication of status/metrics.
• Interfaced application resources and other indirectly related resources (SMEs, TDLs, APs, etc.) to deliver the project on-time, within the project requirements and without any outstanding major defects.
• Coordinated work of onsite and Off-shore based team members as appropriate.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Mainframes, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, Informatica, ETL, Data Warehouse, Documentum, Metavance 2.9, Rational Clear Quest, HP Quality Center, MS Visio, MS Office and Ms Project.

Confidential, Milwaukee, WI

Software Quality Assurance Manager

Responsibilities:

• Enforcedsoftware quality assurance processes as per the ISO standardsCMMI Model across all the Projects and ongoing maintenance.
• Defined the Test Strategy and Plan and implement it throughout the Testing life cycle (Waterfall).
• Provided the Test estimates to the project Management.
• Enhanced product quality by tracking test progress, analyze, monitor and maintain metrics/ trends.
• Developed the Risk Management plan for the tasks, dependencies and obtain stakeholder approval.
• Lead team of Onsite and off-shore testers and motivate them in achieving the set up goals and targets.
• Reviewed the validated provider file to be sent to external (Chase) bank involved to take care of electronic payments and the provider preference file.
• Reviewed the validated CLAIMS payment file (HIPAA 835 data set) sent to the bank and the validated consolidated payments.
• Reviewed the validated CLEARED payments received back from the bank as HIPAA 821 data set and FAILED payments received back from bank as HIPAA 824 data set.
• Reviewed the validated stop payments or VOIDS received back from bank as HIPAA 827 data set and claim ADJUSTMENTS to calculate discounts, deductible, interest, penalties, over payment, under payment etc.
• Reviewed/approved the Test Cases/Scripts in Rational QUALITY MANAGER.
• Provided the status updates to the Project Management.
• Defined the Defect Management Process Project specific Guidelines and Facilitate training programs.
• Triaged the defects and facilitated defect meetings and followed the Change Control Process.
• Trained the team with the Defect Management process flow using RATIONAL CLEAR QUEST.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Mainframes, FILEAID EX, IMS, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, VB, .NET, EDI, BizTalk, Informatica, ETL, Data Warehouse, Business Intelligence, Documentum (eRoom), Rational Clear Quest, Rational Quality Manager, Lotus Notes, MS Office and MS Visio

Confidential, Chicago, IL

Software QA Manager

Responsibilities:

• Estimated and obtain management support for the time, resources and budget required to perform the testing on a Data Warehouse project.
• Defined the Test Strategy and implement it throughout the Testing life cycle.
• Built a test team of professionals with appropriate skills, attitudes and motivation.
• Gathered the Hardware and Software Requirement for the Test Environment setup.
• Ensured content and structure of all Testing artifacts and maintained.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Reviewed the Test Plan/Cases to cover the UI. Data Validation for ETL process, data completeness, Data Transformation and Data quality.
• Coordinated Performance and Browser Compatibility Testing.
• Kept track of the new requirements/change in requirements of the Project.
• Organized the status meetings and send the Status Report Weekly to the Project Manager/Client.
• Attended the regular client call and discuss the weekly status with the client.
• Acted as a Project Manager for short time and transitioned the work to the new PM.
• Reviewed the Project plan and provided the comments/suggestions to the project manager.
• Acted as the single point of contact between Project Management, Development and Test Team.
• Tracked and prepared the reports for testing activities like test assessment/closing report, test case coverage, required resources, defects identified and status, performance baselines etc.
• Defined a roadmap and ensure the timely delivery of different testing milestones.
• Provided the Sign-off/approval for Project implementation.
• Provided support during UAT and post implementation.
• Coordinated Monthly Releases for Data Center Maintenance upgrades.
• Coordinated User Acceptance Testing activities.

Environment: Windows XP, Oracle 11g, JAVA, LDAP, MicroStrategy 9.2, Tomcat, Futrix, SASETL, Data Warehouse, Informatica, SharePoint, HP Quality Center, MS Office, MS Project and MS Visio

Confidential, Oak Brook, IL

SQA Lead

Responsibilities:

• Managed Multiple Testing Projects/Releases and guide the resources.
• Provided the Test Metrics/defect metrics for daily Project management meetings.
• Scheduled/conducted defect prioritization meetings.
• Participated in all phases of Project software Development life cycle SDLC-V-model gathering, Analysis, Design, Development, Testing, Implementation, Configuration management and Change management.
• Delivered software solutions on-time and on-budget.
• Pro-actively analyzed current processes and practices and suggest/drive improvements. Also, define processes as needed and ensured processes are followed as laid down.
• Formulated & Developed effective Test Architecture per organizational needs.
• Monitored end-to-end system test in a distributed Service Oriented Architecture environment.
• Created job aids for all Testing activities and customize Quality Center as per project needs.
• Managed/approved Migration defects for Test Environment, Change Management and Production.
• Triaging the Defects, generate strong metrics based reports.
• Provided Technical Leadership and Strategic direction to the Team.
• Executed CIMS/CEDAR nightly Batch Schedule on Mainframe environment.
• Coordinated test data set up, data load and all Testing related approvals.
• AMI Meter Data Management (MDM) is a major data migration project implemented within ComEd and using a third party tool from Itran EE.
• Validated Billing/Invoicing, Meter Data Management, Customer Information Management, Revenue Protection etc.,
• Streamlined the testing efforts to ensure/support an SQA audit and risk mitigation.
• Approved the Migration Tickets and coordinate Releases.

Environment: Windows XP, UNIX, Novell, Citrix Client, Oracle PL/SQL, SQL, ITran, VB, .NET, J2EE, Liquid XML Studio, Web Logic, JSF, LDAP, Maximo 7.0, HP Quality Center, MS Office, SharePoint, WinSCP 4.2.4, (SFTP, FTP, SCP), Putty, RFHUtility, MS Project, TOAD, SOA, Web Services, Enterprise Service Bus, BPM, SOAP UI, OS/400Mainframes, JCL, TSO/ISPF, SPUFI, QMF, CICS, FILEAID EX, DB2 and Ariba.

Confidential, Detroit, MI

SQA Lead

Responsibilities:

• Enforced software quality assurance processes as per the documented standardsand SQA governance across all the Projects and ongoing maintenance.(CMMI Level 4)
• Worked closely with various business stake holders/project/support/IT teams to analyze the requirements for building test scope, design testing specifications required for each project/release.
• Monitored Test case design, test execution,defect reporting, defect tracking, regression testing and reporting test resultsboth during SIT and UAT.
• Participated daily Stand-up agile Scrum meetings.
• Maintained constant communication with project manager providing the testing status, defects, issues/concerns.
• Meter Data Management (MDM) is a major data migration project being implemented at Confidential by combining three different application into one MDM. DTE bought COTS (Commercial off the Shelf) a third party tool from Belgium and customized it according to their needs.
• Monitored end-to-end system test in a distributed Service Oriented Architecture environment.
• Validated Customer Service and Billing/invoicing, Meter Data Management, Event Management modules.
• Streamlined the testing efforts to ensure test scripts are thorough, support an SQA audit and risk mitigation.
• Implemented QA best practice methodologies - Peer Reviews of test cases, setting up tester goals, QA Cross training, Performance reviews, assessing the skills as per the tester's performance in the projects and mentoring the testers for higher productivity.

Environment: Windows NT/ XP, UNIX, Oracle 10g, Oracle PL/SQL, SQL, Oracle Forms 9i, Oracle Reports, Java, J2EE, XML, Web Logic, JSF, LDAP, Apache, EI Server, Maximo, Visual SourceSafe, HP Quality Center, QTP, MS Office, EMC Documentum, RTS, Shell Scripts, MS Project, TOAD, SOA, Web Services, SOAP, Mainframes, JCL, TSO/ISPF, SPUFI, VSAM, CICS, FILEAID EX & DB2.

Confidential

SQA Lead

Responsibilities:

• Championed the testing methodology (Agile), tools and processes for large, complex software develop projects while working with Project Management to determine testing timelines.
• Served as a Point of contact for testers, ensured proper test environment preparation, test estimates, defect reports and preparing test metrics by using QC built in reports.
• Executed different types of testing (backend, cross-functional, black box, white box, smoke, stress,system, Interface, business process testing, ETL, File transfer (FTP & SFTP), File comparison, Web, UI, Performance and functional.
• Involved in Data preparation by identifying and modifying the data using SQL queries.
• Extensively used Shared Object Repository by maintaining the naming conventions.
• Developed test scripts (VB Scripting) for End to End testing and for Functional testing.
• Facilitated Project Defect Triage Meetings. Provided Senior Management with Defect Management Metrics.
• Created various test scenarios using parameterization to simulate real time environment
• Conductedweekly status meetings to track progress and developed strategies for future testing efforts

Environment: Windows 2000/ NT, Websphere, Java, DB2, C#, .NET, Yantra, Lawson, Endeca, Search, Omniture, FireFox, Business objects, Designer, Infoview, SOAP, MS Project, SQL, Mercury Test Director 8.0, Mercury Quick Test Pro 8.2, Excel Spreadsheet, Ms. Word.

Confidential

SQA Lead

Responsibilities:

• Worked closely with Development team to blue print the design and testing aspects of the applications (WaterfallMethodology).
• Worked closely with various business stake holders/project/support/IT teams to analyze the requirements for building test scope, design QA Artifacts for each project/release.
• Provided high level test estimates for all Online Banking projects.
• Checking, Savings, Brokerage accounts and Electronic Fund Transfer.
• Documented complex instructional test plan that lays out a thorough plan to test all features of the application.
• Defined Entrance / Exit criteria and Test execution Report.
• Provided continual Risk Assessments to Senior Management
• Monitored end-to-end system test in a distributed SOA environment.
• Participated in deployment meetings and approved the Change Requests for each build.

Environment: Windows 2000/ NT, Oracle Forms/Reports, Java, J2EE, JSP, Business objects Designer, Desktop Intelligence, Infoview, SOA, MS Project, SQL, Test Director, QTP, Ms. Office, Lotus Notes.

Confidential, Lansing, MI

SQA Lead

Responsibilities:

• Developed software quality assurance procedures and followed CMMI model.
• Developed Disaster Recovery Plan and set up the environment.
• Involved in Data preparation by identifying and modifying the data using SQL queries.
• Mentored the team to scan the checks using Opex 3600 scanner and import the images into the database.
• Monitored different batch jobs like Open Key, CARLAR and Method director which were developed in Visual Basic for processing the State Disbursement checks.
• Verified the Positive file at the end of the day after the processing is complete.
• Verified the Balanced disbursed amounts and created the State file and sent to the state Office.
• Approve the Migration Tickets and coordinate the Releases.

Environment: Windows 2000/ NT/ XP, OPEX3600 image scanner, Visual Basic, SQL Server 2000, .NET, Informatica, Business objects, Designer, Crystal on Web, Microsoft Project, Test Director, Ms. Office.

Confidential, Olympia, WA

SQA Lead

Responsibilities:

• Developed deployment plan for a large state Gov. Project that is being developed using J2EE and Websphere.
• The deployment plan will provide the road map for the activities to be done for a successful deployment of the application to 7000 users.
• The plan will support the existing deployment strategy in place.

Environment: Windows 2000/ NT, J2EE, WebSphere, Microsoft Project, Lotus Notes, Ms.Office, SQL

Confidential, Detroit, MI

SQA Lead

Responsibilities:

• Interacted with Business Analysts and Developers for accelerating the testing activity in design phase.
• Analyzed the Business requirements Document and System Requirements Specification document.
• Developed and uploaded the Test Strategy, Test Plan, Use Cases, and Test Cases into Caliber. Submitted for internal review and GM sign off.
• Followed Six Sigma methodology to maintain the standards.

Environment: Windows 2000/ NT, Visual Basic, JAVA, J2EE, MQ series, Lotus Notes, MS Office, CaliberRM, SQL, Ms Access, Rational Clear Case, Rational Clear Quest.

Confidential, Indianapolis, IN

SQA Lead

Responsibilities:

• Worked on different financial modules like Auditor warrants, Internal Revenue Service and User profiles.
• Used QMF queries in preparing, identifying and creating the data.
• Performed automation/Data Driven testing using Win Runner (TE Emulator Add-In).
• Created the test scenarios using TSL scripting for AS400 and Mainframes systems (CICS).
• Experience in File-aid utility.
• Ran scripts in Debug mode, Verify mode and update mode.

Environment: Windows 2000/ NT, OS/380, OS/400, Mainframes, AS/400, Cobol, TSO/ISPF,SPUFI,VSAM,CICS,FILEAID EX, IMS, RUP & DBU, PVCS, DB2, Win Runner 7.5ITS, DOORS, Excel Spreadsheet, PowerPoint, SQL.

Confidential, Lansing, MI

Test Coordinator

Responsibilities:

• Followed the Waterfall Methodology to maintain the standards.
• Coordinated the testing for Case Establishment modules like Case initiation, Paternity Test, Case Closure, Alerts, Document Generation, Many to Many relations.
• Involved in Data preparation by identifying and modifying the data using SQL queries and Toad for Oracle database.
• Coordinated with third party Vendor - Lason in using Central print facility and tested Central forms with their turnaround time (24/48).
• Coordinated and tested DG05 (Document Generation) by generating various types of Establishment forms of Prosecuting Attorney, Friend of the Court and Support Specialist.
• Thoroughly Tested Alerts for the Caseworker.
• Ran different Oracle Batch jobs and Coordinated Data Warehouse project.

Environment: IBM Compatibilities, Windows 2000/ NT, Java, Oracle Forms, Oracle Reports, Oracle, C++, XML, XSL, Cognos, Business objects, RUP, MQ Series, Oracle, Manual Testing, Visio, Software Quality Metrics, Excel Spreadsheet QA Run, SQL and Remedy.