SUMMARY

• Software Quality Manager with expertise in Software Quality best practices and methodologies.
• Familiarity with CMMI, TCOE, ISO, PMI - PMBOK.Demonstrated ability with people and project management, strategic planning and decision making.
• Strong capabilities in process improvement, test automation tools, defining quality metrics and measurements as well as testing web products.
• Experienced with SDLC methodologies including traditional waterfall and Agile. Specialization areas include Out-Sourcing/Off shoring, business process re-engineering, design and maintain the QA artifacts like Test Strategy, Plan for data warehouse, data migration and application testing, provide estimates, Traceability matrix, decision tree, reports, approve migration tickets, maintain logs for accepted/rejected builds, prioritize test team activities, facilitate client meetings and provide sign-off on.

PROFESSIONAL EXPERIENCE

QA Manager

Confidential, Quincy, MA

Responsibilities:

• Define the Test Strategy for NASCO Migration Project Managed Care Pilot.
• Contribute to Test Plan and other artifacts, and work with established structures/ forums when part of Release Test Management effort.
• Drive cross-team planning and issue resolution activities.
• Create consolidated test plan, traceability matrix (to BRD, Design) for test scripts, test tracking documents, and test calendar.
• Facilitate obtaining the Estimations from the Test Lead and Testing Resources using Test Case Points
• Extremely adept and comfortable with the facilitation of meetings to provide overall project goals and objectives, timelines, and deliverables.
• Ensure availability and distribution of critical documentation using Discovery, email, and working sessions.
• Coordinate with groups including Data Management, Development teams, Release Management, vendors, etc. to ensure success of the project.
• Act as central communication point for testing and app teams.
• Monitor execution status of each application area, and escalate risks and issues to appropriate teams/resources to ensure timely resolution.
• Communicate testing conditions to Test Leads (e.g. timeframes have changed, environment down, etc.).
• Support Release Management efforts for integrated release initiative.
• Provide clarification and input during the UAT phase of project around SIT scenarios and corrected defects.
• Provide oversight to ensure that defects found and corrected are retested comprehensively in SIT.
• Summarize testing efforts including a test summary report.
• Enhanced product test coverage and quality by tracking test progress, analyze, monitor and maintain metrics/ trends.
• Develop/manage a work breakdown structure.
• Demonstrate process excellence by successfully coordinating and being accountable for the testing components of assigned projects, managing all test leads.
• Leading test planning and execution activities to clients, project sizing, test strategy, test data definition, data setup, test execution, defect reporting & communication of status/metrics.
• Interfacing application resources and other indirectly related resources (SMEs, TDLs, APs, etc.) to deliver the project on-time, within the project requirements and without any outstanding major defects.
• Monitor execution status of each application area, and escalate risks and issues to appropriate teams/resources to ensure timely resolution.
• Responsible of coordinating work of onsite and Off-shore based team members as appropriate.

Environment: Windows XP, Mainframes, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, Informatica, ETL, Data Warehouse, Documentum (eRoom), Metavance 2.9, Rational Clear Quest, HP Quality Center, MS Visio, MS Office and Ms Project

Test Manager

Confidential, Milwaukee, WI

Responsibilities:

• Enforcedsoftware quality assurance processes as per the ISO standardsCMMI Model across all the Projects and ongoing maintenance.
• Define the Test Strategy and Plan and implement it throughout the Testing life cycle (Waterfall).
• Provide the Test estimates to the project Management.
• Enhanced product test coverage and quality by tracking test progress, analyze, monitor and maintain metrics/ trends.
• Develop the Risk Management plan for the tasks, dependencies and obtain stakeholder support.
• Responsible for leading a team of off-shore testers and motivate them in achieving the set up goals and targets.
• Review the validated provider file to be sent to external (Chase) bank involved to take care of electronic payments and the provider preference file.
• Review the validated CLAIMS payment file (HIPAA 835 data set) sent to the bank and the validated consolidated payments.
• Review the validated CLEARED payments received back from the bank as HIPAA 821 data set.
• Review the validated FAILED payments received back from bank as HIPAA 824 data set.
• Review the validated stop payments or VOIDS received back from bank as HIPAA 827 data set.
• Review the validated claim ADJUSTMENTS to calculate discounts, deductible, interest, penalties, over payment, under payment etc.
• Review the Test Cases/Scripts written by the test team and approve them in Rational QUALITY MANAGER.
• Report to the Project Manager regarding the projects undertaken and the employees work status.
• Facilitate meetings with the team members to discuss about the projects and their implementation.
• Define the Defect Management Process Project specific Guidelines and Facilitate training programs.
• Triage the defects in Clear Quest and follow the Guidelines and close them.
• Schedule defect meetings and take action on the defects that need to go through the Change Control Process.
• Train the team with the Defect Management process flow using RATIONAL CLEAR QUEST.

Environment: Windows XP, Mainframes, FILEAID EX, IMS, DB2, CICS, TSO/ISPF, COBOL, AS400, JCL, EDI, BizTalk, Informatica, ETL, Data Warehouse, Documentum (eRoom), Rational Clear Quest, Rational Quality Manager, Lotus Notes, MS Office and MS Visio

QA Manager

Confidential, Chicago, IL

Responsibilities:

• Estimate and obtain management support for the time, resources and budget required to perform the testing on a Data Warehouse project.
• Define the Test Strategy and implement it throughout the Testing life cycle.
• Build a test team of professionals with appropriate skills, attitudes and motivation.
• Gather the Hardware and Software Requirement for the Test Environment setup.
• Assign tasks to the Test Team and ensure that all of them have sufficient work in the project.
• Ensure content and structure of all Testing artifacts and maintained.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Review the Test Plan/Cases documents to cover the UI. Data Validation for ETL process, data completeness, Data Transformation and Data quality.
• Supported UAT, Performance and Browser Compatibility Testing.
• Keep track of the new requirements/change in requirements of the Project.
• Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager.
• Organize the status meetings and send the Status Report Weekly to the Project Manager/Client.
• Attend the regular client call and discuss the weekly status with the client.
• Act as the single point of contact between Project Management, Development and Test Team.
• Track and prepare the report of testing activities like test assessment/closing report, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Define a roadmap and ensure the timely delivery of different testing milestones.
• Provide the Sign-off at the end of the Testing phase by providing the formal approval for Project implementation.
• Provide post implementation support to the Projects which are under Operations/maintenance.
• Coordinate Monthly Releases for Data Center Maintenance upgrades.

Environment: Windows XP, Oracle 11g, JAVA, LDAP, MicroStrategy 9.2, Tomcat, Futrix, SASETL, Data Warehouse, Informatica, SharePoint, HP Quality Center, MS Office, MS Project and MS Visio

Test Manager (Acting)/QA Lead

Confidential, Oak Brook, IL

Responsibilities:

• Manage Multiple Testing Projects/Releases and guide the resources.
• Participated in all phases of Project software Development life cycle (SDLC-V-model gathering, Analysis, Design, Development, Testing, Implementation, Configuration management and Change management.
• Deliver software solutions on-time, on-budget and on-quality.
• Pro-actively analyze current processes and practices and suggest/drive improvements. Also, define processes as needed and ensure processes are followed as laid down.
• Formulate & Develop effective Test Architecture per organizational needs
• Coordinate with Business users to gather baseline requirements and analyze/address issues.
• Monitor end-to-end system test in a distributed Service Oriented Architecture environment.
• Design training documents for all Testing activities and customize Quality Center as per project needs.
• Manage/approve Migration defects for Test Environment, Change Management and Production.
• Defect Triaging, conduct daily defect meetings and generate strong metrics based reports and escalate issues to the higher management.
• Provide Technical Leadership and Strategic direction to the Testing Organization.
• Execute CIMS/CEDAR nightly Batch Schedule on Mainframe environment.
• Coordinate test data set up, data load and all Testing related approvals.
• AMI Meter Data Management (MDM) is a major data migration project implemented within Confidential and using a third party tool from Itran EE.
• Streamlined the testing efforts to ensure test conditions and scripts are thorough, support an SQA audit and risk mitigation.
• Approve the Migration Tickets and coordinate Releases.

Environment: Windows XP, UNIX, Novell, Citrix Client, Oracle PL/SQL, SQL, VB.net, J2EE, Liquid XML Studio, Web Logic, JSF, LDAP, Maximo 7.0, HP Quality Center, MS Office, SharePoint, WinSCP 4.2.4, (SFTP, FTP, SCP), Putty, RFHUtility, MS Project, TOAD, SOA, Web Services, Enterprise Service Bus, BPM, SOAP UI, OS/400Mainframes, JCL, TSO/ISPF, SPUFI, QMF, CICS, FILEAID EX, DB2 and Ariba.

QA Lead

Confidential, Detroit, MI

Responsibilities:

• Enforcedsoftware quality assurance processes as per the documented standardsand SQA governance across all the Projects and ongoing maintenance.(CMMI Level 4)
• Performed all phases of Project software Development life cycle (SDLC-Agile) including Requirement gathering, Analysis, Design, Development, Implementation, Testing, Software quality standards and configuration management and change management and Quality procedures.
• Worked closely with various business stake holders/project/support/IT teams to analyze the requirements for building test scope, design testing specifications required for each project/release.
• Documented complex instructional test strategy and test plan that lays out a thorough plan to test all features, test efforts for all phases of testing.
• Monitored Test case documentation, test execution,defect reporting, defect tracking, regression testing and reporting test resultsboth during SIT and UAT.
• Involved in Data preparation by identifying and modifying the data using SQL queries.
• Managed testing deployment activities using HP Quality Center,
• Maintained constant communication with project manager, regularly updating the testing status, defects, issues and concerns.
• Meter Data Management (MDM) is a major data migration project implementing in Confidential (JAVA, J2EE, XML, Web Logic, JSF, LDAP, Apache, EI Server) by combining three different application into one MDM. DTE bought COTS (Commercial off the Shelf) a third party tool from Belgium and customized it according to their needs.
• Imparted training on testing tools like HP Quality Center and new applications to end users and new testers.
• Monitored end-to-end system test in a distributed Service Oriented Architecture environment.
• Streamlined the testing efforts to ensure test scripts are thorough, support an SQA audit and risk mitigation.
• Implemented QA best practice methodologies - Peer Reviews of test cases, setting up tester goals, QA Cross training, Performance reviews, assessing the skills as per the tester's performance in the projects and mentoring the testers for higher productivity.

Environment: Windows NT/ XP, UNIX, Oracle 10g, Oracle PL/SQL, SQL, Oracle Forms 9i, Oracle Reports, Java, VB.net, J2EE, XML, Web Logic, JSF, LDAP, Apache, EI Server, Maximo, Visual SourceSafe, HP Quality Center, QTP, MS Office, EMC Documentum, RTS, Shell Scripts, MS Project, TOAD, SOA, Web Services, SOAP, Mainframes, JCL, TSO/ISPF, SPUFI, VSAM, CICS, FILEAID EX & DB2.

QA Lead

Confidential

Responsibilities:

• Championed the testing methodology (Agile), tools and processes for large, complex software developmentprojects while working with Project Management to determine testing timelines.
• Implemented QA methodology and Test Matrices.
• Defined Ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify Ambiguities.
• Served as a Point of contact for testers, ensured proper test environment preparation, test estimates, defect reports and preparing test metrics by using QC built in reports.
• Executed different types of testing (backend, cross-functional, black box, white box, smoke, stress,system, Interface, business process testing, ETL, File transfer (FTP & SFTP), File comparison, Web, UI, Performance and functional.
• Involved in Data preparation by identifying and modifying the data using SQL queries.
• Performed System Testing, Unit Testing, Functional Testing, UAT (User Acceptance Testing) and Regression Testing.
• Extensively used Shared Object Repository by maintaining the naming conventions.
• Developed test scripts (VB Scripting) for End to End testing and for Functional testing.
• Logged and traced the defect reports using Quality Center.
• Facilitated Project Defect Triage Meetings. Provided Senior Management with Defect Management Metrics.
• Created various test scenarios using parameterization to simulate real time environment
• Conductedweekly status meetings to track progress and developed strategies for future testing efforts

Environment: Windows 2000/ NT, Websphere, Java, DB2, C#, .NET, Yantra, Lawson, Endeca, Search, Omniture, FireFox, Business objects, Designer, Infoview, SOAP, MS Project, SQL, Mercury Test Director 8.0, Mercury Quick Test Pro 8.2, Excel Spreadsheet, Ms Word.

QA Lead

Confidential

Responsibilities:

• Worked closely with Development team to blue print the design and testing aspects of the applications to design the Test plans (WaterfallMethodology).
• Managed Quality Assurances processes and best practices (CMMI).
• Worked closely with various business stake holders/project/support/IT teams to analyze the requirements for building test scope, design testing specifications required for each project/release.
• Documented high level test estimates for all Online Banking projects.
• Stronger Authentication is an online banking application used by the customers of LaSalle Bank to enhance security by providing second level of authentication.
• Documented complex instructional test plan that lays out a thorough plan to test all features, test efforts for all phases of testing and Test execution Report.
• Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management
• Verified traceability of Test Conditions to Test Cases.
• Coordinated Off-shore Test Resources and monitored all phases of testing.
• Peer Reviews of test cases, QA Cross training, Performance reviews, assessing the skills as per the tester's performance in the projects and mentoring the testers for higher productivity.
• Presented the defect reports using Test Director for daily Status meetings with the PM and Tech leads. Discussed the issues/concerns, show stoppers and High Priority defects on daily basis.
• Monitored end-to-end system test in a distributed Service Oriented Architecture environment.
• Supported the UAT team during their testing phase.
• Participated in deployment meetings and approved the Change Requests for each build.

Environment: Windows 2000/ NT, Oracle Forms/Reports, Java, J2EE, JSP, Business objects Designer, Desktop Intelligence, Infoview, SOA, MS Project, SQL, Test Director, QTP, Excel, Ms Word, Lotus Notes.

QA Lead

Confidential, Lansing, MI

Responsibilities:

• Developed software quality assurance procedures and followed CMMI model.
• Developed Disaster Recovery Plan and set up the environment.
• Coordinated with Team members in different phases at Client place.
• Participated in Business, Functional and Technical review meetings.
• Conducted Sanity Test for each build and assigned the tasks to the team members.
• Involved in Data preparation by identifying and modifying the data using SQL queries.
• Mentored the team to scan the checks using Opex 3600 scanner and import the images into the database.
• Monitored different batch jobs like Open Key, CARLAR and Method director which were developed in Visual Basic for processing the State Disbursement checks.
• Verified the Positive file at the end of the day after the processing is complete.
• Verified the Balanced disbursed amounts and created the State file and sent to the state Office.
• Approve the Migration Tickets and coordinate the Releases.

Environment: Windows 2000/ NT/ XP, OPEX3600 image scanner, Visual Basic, SQL Server 2000, .NET, Informatica, Business objects, Designer, Crystal on Web, Microsoft Project, Test Director, Excel Spreadsheet, Ms Word.

Sr. Test Specialist

Confidential, Olympia, WA

Responsibilities:

• Developed deployment plan for a large state Gov. Project that is being developed using J2EE and Websphere.
• The deployment plan will provide the road map for the activities to be done for a successful deployment of the application to 7000 users.
• The plan will support the existing deployment strategy in place.

Environment: Windows 2000/ NT, J2EE, Websphere, Microsoft Project, Lotus Notes, Excel Spreadsheet, Ms Word, SQL