SUMMARY:

• Business Analyst/System Analyst with 8+ years of experience in analyzing and implementing workflow processes, and providing process improvement recommendations.
• Excellent problem definition, communication, and problem solving skills.
• Detail oriented, customer focused team player; experienced in handling multiple projects simultaneously.
• Strong analytical skills for understanding business processes, business rules and requirements, and application architecture.
• Domain knowledge of Banking, Pharma, Insurance.
• Worked on different methodologies like BABOK (Business Analysis Body of Knowledge), RUP, Agile, SDLC, Six Sigma and Waterfall.
• Worked on MEGA architectural Tool to ensure data consistency and quality throughout organization’s process execution.
• Have knowledge about Scrum methodology.
• Project experience includes client management, customer interaction, scope definition, workshops, change control boards and walkthrough sessions.
• Proven ability to lead discussions, design walkthroughs, and meetings with business - and technical teams.
• Worked with SQL queries for data manipulations.
• Worked on IVR (Interactive Voice Response) services to extend our bank business hours to 24/7 services.
• Developed Web-based delivery application using Vignette portal components Grids, Pages, Styles, Themes and Navigation items.
• Experiences in preparing test cases, test plans, test scenarios and also familiar with Quality Center.
• Determine the customer relationship management (CRM) process and allocate the necessary resources for smooth functioning of the procedures
• Traced test cases and functional specifications to SSRs and BPRs using DOORS.
• Consider the organizational plans, nature of competition, market environment and other concerning factors while preparing a sound CRM strategy
• Experienced in working with HP Quality Center.
• Used performance management in stopping our project overruns and reducing cost in our organization
• Extensive experience with all stages of SDLC (ranging from traditional to Agile development practices), RAD, quality assurance and testing.
• Experienced in using the ClearCase i.e for revision control that is the management of documents, programs and other information stored as computer files
• Experienced in using the Clear Quest for defect tracking, customizable processes and lifecycle traceability for better visibility of software development life cycle.
• Skilled at gathering functional and technical requirements, through integrated JAD sessions with business and technical users, DBAs, developers, SMEs, and Quality Analysts.
• Experienced in designing Use Case diagrams, Behavior diagrams (sequence-, collaboration-, and activity diagrams), and Class diagrams based on UML and RUP using MS Visio.
• Developed Use Case diagrams by analyzing the business process followed by Class diagrams, Activity diagrams and Collaboration diagrams using Rational Rose.
• Skilled in test procedure reviews, and regression-, and user acceptance testing.
• Skilled user of MS Office, MS Project, and MS Visio, MS Access, Argo UML Case tool.

TECHNICAL SKILLS:

Methodologies: Waterfall,RUP,Agile,Scrum,JADCASE

Tools: Rational RequisitePro, DOORS, UML 2.0, Rational Rose 4.0,(contd.)

Workflow Tools: MS-Visio2000, 2003, MS-Project, MS-Excel, MS-Word, MS-PowerPoint

Languages: XML, J2EE (Java 2.0, EJB 2.0, JSP 1.x, Servlets, JDBC, JNI), JavaScript, XSLT, C, C++, VBScript, PL/SQL, TSL, PHP, Visual Basic 6.0, HTML, SAS

Databases: Oracle (10g/9i/8i), SQL Server 2005, MySQL

Web Servers: Apache HTTP Server 1.3, Apache Tomcat 4/5, BEA WebLogic 8.0, MS-IIS Server 4.0/5.0, Jboss, IBM’s Web Sphere (3.4/4.0)

PROFESSIONAL EXPERIENCE:

Confidential, Virginia Beach, VA

Business Analyst/QA Tester

Responsibilities:

• Worked closely with Business Team and participating in business requirements & analysis meetings.
• Working closely with the Developers and Engineering Teams in the review and modification of the product and its specifications using Agile - testing methodology.
• Interact with business analyst to discuss about the requirements
• Creating Test cases from Use-Cases ensuring that the developed software performs as detailed by the business requirements
• Creating the requirements traceability matrix for tracing business requirements. Functional requirements, technical requirements coding and Test plans/cases.
• Gathered test Data based on Project Objective Requirements.
• Involved in System and Regression Testing using Manual and Automated test models
• Responsible for creating test plans and played vital role in developing Traceability Matrix covering business requirements and Test Plans.
• Creating Test cases ensuring that the developed software performs as detailed by the business requirements.
• Responsible for performing Sanity tests on every new build release.
• Involved in UI, Functional Testing of application
• Preparation of Test plans and test cases and fix and maintain Legacy test code base.
• Taking care of all the customer feedback and issues, and log relevant bugs and feature requests inside product studio
• Participate in Peer reviews, Triage meetings.
• Performed Smoke, Functional, and Regression Testing on various builds and releases.
• Developed SQL Queries for testing various Database validation
• Responsible for creating test status reports during and after test execution process.
• Used ClearQuest for bug tracking, issue tracking and Project management.
• Communicate with developers as needed to isolate root cause of defects.

Confidential, Raleigh, NC

Business Analyst/System Analyst

Responsibilities:

• Monitored and tracked the project status of various projects under this group.
• Ensured all projects complied with corporate SDLC - GSDP policies and guidelines.
• Interfaced with Project Managers to accurately communicate status of projects and to manage expectations.
• Maintained and monitored the Book of Work on the projects and the resources allocated to the projects.
• Chaired regularly scheduled status meetings and communicated overall goals/timeline to Management.
• Analyzed and implemented the practice of leveraging existing firm -wide tools as data entry point for Project Management.
• Coordinated with the technical team to build an easy to use interface to generate, automatically, the various Management reports.

Confidential, Reston, VA

System Analyst

Responsibilities:

• Understood the business process and developed System Context Diagrams, Technical Diagrams using both MEGA as well as MS Visio.
• Created Solution Specifications based on the Stakeholder Business Requirements Document.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• Worked with developers to ensure software functionality met business objectives.
• Prepared Solution Specification Document for DUDataExport Release, APS 2.0 and assisted in preparing solution spec of Condo Project Manager (CPM) projects.
• Performed Gap Analysis of the As-Is and To-Be processes to identify and validate requirements and to highlight weaknesses in current solution.
• Created Functional and Non-Functional Requirements of all the Casefile Data Services (CDS) based on KA Documents.
• Performed Use-Case analysis using the UML to capture dynamic aspect of the application.
• Used MEGA architectural Tool to ensure data consistency and quality throughout organization’s process execution.
• Performed Windows 8 User Interface testing for Funding Express and DocCert Applications.
• Developed Software Requirement Specification (SRS) document based on the business requirements.
• Extensively used MS Office to document requirement specifications and other specification documents.
• Used DOORS to document requirements as well as functional specifications.
• Used IBM TeleLogic DOORS and Rational Requisite Pro for requirements management and to follow configuration management processes.
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Supported the Testing team for the creation of Test Cases and through the entire testing process.
• Followed the Rational Unified Process (RUP) methodology of iterative software development with its various workflows, artifacts and activities.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.

Environment: MS Word, MEGA, MS Excel, MS Visio, MS Project, Visual Basic, Java, DOORS, Rational Clear Quest and Clear Case, SQL

Confidential, McLean, VA

System Analyst

Responsibilities:

• Understood the business process and developed a workflow diagram using MS Visio.
• Gathered requirements by conducting meetings and brainstorming sessions with end users and SMEs and documented them.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• Performed Gap Analysis of the As-Is and To-Be processes to identify and validate requirements.
• Responsible for the development and maintenance of Business Requirements Document (BRD) consisting of Functional and Non-Functional Requirements.
• Developed Software Requirement Specification (SRS) document based on the business requirements.
• Extensively used MS Office to document requirement specifications and other specification documents.
• Extensively used IRise to document the requirements based on the Wireframes.
• Used DOORS to document requirements.
• Used IBM TeleLogic DOORS and Rational Requisite Pro for requirements management and to follow configuration management processes
• Used DOORS for documenting the Functional specifications
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Supported the Testing team for the creation of Test Cases and through the entire testing process.
• Followed the Rational Unified Process (RUP) methodology of iterative software development with its various workflows, artifacts and activities.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.

Confidential, Woburn, MA

Business Analyst/System Analyst

Responsibilities:

• Facilitated JAD sessions, conducted interviews, Q&A sessions with business users to solicit requirements relative to proposed functionality.
• Worked closely with teams of BAs, developers and testers throughout the entire development life cycle to elicit and manage requirements.
• Communicated with top management and other stakeholders regarding project scope.
• Developed Software Requirement Specification (SRS) document based on the business requirements.
• Extensively used MS Office to document requirement specifications and other specification documents.
• Worked on IVR services in order to extend our business hours to 24/7 operation so that voice automation allows callers’ queries to be resolved without need for queuing and incurring the cost of a live agent.
• Prepared requirement metrics such as number of high-risk and high-priority requirements, owned by each team member and created custom views of the requirement data.
• Extensively used Amdocs Convergent Billing to increase revenue through innovative offerings and pricing differentiation.
• Used DOORS to document requirements.
• Used IBM TeleLogic DOORS and Rational Requisite Pro for requirements management and to follow configuration management processes
• UsedToad to write SQL queriesagainst the database for data validation processes.
• Interacted with team leaders to identify and analyze given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation.
• Handled multiple projects at different stages in the SDLC - interacting with different teams ensuring the project was on schedule.
• Performed Use-Case analysis using UML to capture the dynamic aspect of the application.
• Used MS-Visio to define project schedules, data flow diagrams, process flow diagrams, and network diagrams.
• Used MS-Project for developing schedules using Gantt charts and PERT charts.
• Designed manual test cases for scenario based testing using use cases.
• Responsible for creating complete test cases of varying complexity, executing tests, measuring expected and actual results, and reporting status ensuring accurate coverage of requirements and business rules

Environment: UML, J2EE, MS-VISIO, EXCEL, MS-Word, MS-Project 2000, Quick Test Pro, Agile methodology

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Involved in gathering requirements, identifying and preparing Use Case specification documents, creating Trace-ability matrix and tagging it in the Rational Requisite Pro.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose so that developers and other stakeholders can understand the business process
• Worked extensively on Rational Clear-Quest to track Project status, monitor workload and detect issues including defect submissions and enhancement requests.
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Served as a liaison between the users, facilitators and the project team as a team lead.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Coordinated JAD sessions to understand the user requirements and also their systems implementation.
• Involved in the development of Project Plan in conjunction with the Business and IT areas.
• Worked with the project manager and end users to document the product’s Vision and the project’s Scope. Identified project stakeholders and user classes. Documented user class characteristics and identified appropriate representatives for each user class.
• Elicited requirements using interviews, document analysis, requirements workshops, prototyping, use cases, storyboards, business process descriptions, competitor’s application analysis and workflow analysis.
• Created design documentation related to system specifications including user interfaces, security and control, performance requirements, claim processing and data mapping.
• Decomposed high-level business and user requirements into functional requirements. Defined quality attributes, external interfaces, constraints, and other nonfunctional requirements. Created requirements specifications according to standard templates.
• Represented requirements using alternative views, such as analysis models, prototypes, and scenarios.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Facilitated prioritization of requirements by collaborating between various user classes and developers through JAD sessions.
• Managed changes to baseline requirements through effective application of change control processes. Managed requirements traceability information and tracked requirements status throughout the project.
• Participated in peer reviews of application derived from requirements specifications to ensure that the requirements were interpreted correctly.
• Involved with the QA team to develop and review Testing Strategies and Test Plans.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.

Environment: MS Visio, HTML, Java, J2EE, Java Script, SQL, Windows NT.