SUMMARY:

• Seeking a challenging position in the field of Agile to utilize my skills and abilities in a quality - based environment where I could constantly learn and successfully deliver solutions to problems as a Software Quality Leader.
• Salesforce certified professional with 10 years of experience in the areas of Test Management and System Analysis, currently associated with L&T Infotech as a Test Lead.
• 6 years of Extensive experience working on Guidewire - Policy Centre, Billing Centre & Claim Centre Applications.
• Strong working experience in Property & Casualty Insurance with Guidewire PolicyCenter, having excellent knowledge in complete Policy life cycle.
• Extensive experience working closely with Business Stakeholders for developing the User Stories.
• Representing as Test Coordinator in onshore & offshore model, managing complete QA team spanning across two geographies and engaged in complete life cycle of a project starting from transitioning, resourcing, managing and tracking till the delivery of the project.
• Closely working with Project Manager and interacting with transition manager, leadership team, onshore teams and business to ensure the smooth delivery.
• Extensive Experience working in Guidewire UI Policy, Billing, claim screens for personal lines and Web Portal Buy online testing.
• Experienced in working various SDLC models (Agile-SCRUM, V-Model and Waterfall) and involved in all SDLC phases from Project Initiation to Post Deployment meetings.
• Holding review meetings to monitor progress of the project as per schedule / efforts and ensuring timely completion and delivery of project to the business.
• Performed Regression, Functional, Integration and UAT Testing to ensure that application meets requirements and functions properly.
• Expertise in Test data managements, capturing and consolidating the test data requests and coordinating with concern team in collecting the same before commencing test execution.
• Experience Working on building Regression Suite using Selenium WebDriver.
• Performed Testing on Web based, Client/Server and Mainframe applications using tools like Quick Test Professional, Soap UI and Quality Centre.
• Experienced in black box testing, Back-end testing, Front-end testing, Functional testing, Integration testing, Regression testing, User Acceptance, GUI, Adhoc Testing, Web services testing and Parallel Testing.
• Extensive experience in ETL (Extraction, Transformation and Loading) and OLTP (Online Transaction Processing), Relational OLAP (ROLAP) Data Warehousing/Data Mart.

FUNCTIONAL:

• Test Management
• Ensuring the effective preparation and delivery of all test events and meetings and producing of all necessary documentation. Handles ordering and delivery coordination for software procurement and services.
• Oversee multiple projects for multiple stakeholders during the same time, effectively communicating relevant project information to the business and project team. Ongoing evaluation of project activity and reporting on project progress to the leadership team.
• Manage changes to the test scope, test schedule, and using appropriate verification techniques and Undertakes continual adjustments with stakeholders in a persuasive manner, to keep the project on course, by use of positive win/win negotiation.
• Quality Assurance
• Adopting quality assurance programme (QMS) of the organisation; managing, overseeing metrics data collection and calculation; conducting the software audits & reviews and maintaining relevant documentation for the same; defining the best practices for project support and documentation.
• Carrying out the test plans, test cases and test scripts; monitoring the UAT activity to ensure the validation of business requirements and functional specifications.

TECHNICAL SKILLS:

Operating System: Windows, UNIX and Mainframes (Legacy)

Tools: Quality Centre (HP-ALM), HP-QTP, MTM, Soap UI, Bugzilla, JIRA, Zephyr, Rally Dev for Agile, TFS, LeanKit, Selenium WebDriver 3.14

SDLC Models: Agile-Scrum, V&V Model and Waterfall Methodologies

ORGANISATIONAL EXPERIENCE

Confidential

Guidewire QA Lead / Test Coordinator

Technologies - Guidewire V9, Windows NT/XP/10, Java, J2EE, HP-ALM 12.01, JIRA, LeanKit, Soap UI, RALLY, Outlook, Selenium WebDriver, Teams, SQL Server 2014

Responsibilities:

• Participated in Agile Sprint planning, Scrum of Scrums, Defect Triage meetings to ensure quality deliverables are delivered for each sprint.
• Coordinated/Engaged with Onshore/Offshore team to achieve QA Artifacts in a timely fashion.
• Performed System, Functional, Integration, Smoke, End to End testing, Database and Regression.
• Created Test scenarios and Test cases in Rally based on the requirements from business owners and created consistent test processes and applied best practice methods for work carried within as well as across team.
• Tested various transactions in Guidewire Policy, Billing and Claim Centre systems for all Auto, Property & Umbrella.
• Performed Time Based Testing by changing the maturity and server date of policy renewal process.
• Performed test validation for Migrated policies.
• Tested policy centre by creating test data in policy centre for underwriting rules.
• Used billing centre for testing various Billing Instructions.
• Used segment table/rating Engine to consult/refer for rating calculation.
• Experience working in Document Testing for both Static and Variable documents through Smart COMM application.
• Performed various System Integration testing with Internal and External services.
• Extensively used SQL for table manipulation from Oracle Database table for back-end testing after ETL and Data conversion process were done Performed Sanity, Functional, Integration, End to End and Regression testing.
• Used Automation TestNG POM Framework, Selenium WebDriver 3.14 for Building Regression Test Suite & Version Control by using TFS.
• Automated tests using shell scripts to run on different platforms (Linux & Windows) and involved in testing Web Services and XML with tool called ‘SOAP UI’.
• Regression tested the interfaces to make sure that existing functionalities are not impacted by the changes.
• Performed Back-end Testing by writing SQL statements like Join, Inner Joins and Outer Joins used TOAD and SQL Developer.
• Experience in Monitoring, Maintaining, and optimizing database and ETL processes.
• Used SOAPUI tool to locate WSDL file on internet, Created Test Cases for Security Testing.
• Performed Manual and Automated test procedures for Functional testing of Web Services using SoapUI.

Guidewire QA Lead

Confidential

Technologies - Guidewire, Windows NT/XP/10, HP-ALM 12.01, JIRA, Zephyr, Zena, Soap UI, RALLY, Outlook 2016, Skype for Business.

Responsibilities:

• Experience working in PolicyCenter Life Cycle Testing (Submit, Qualify, Quote, Issue, Maintain, Change, Renew).
• Experience working in various transactions Quick Quote, Full Application, Policy Change, Reinstatement, Rewrite, Cancellation & Renewals.
• Tested Underwriting rules by created test data using PolicyCenter.
• Performed Integration testing to validate request response from third party vendors like MVR, AutoPlus, iClarify Using Soap UI.
• Validated various policy documents including Static & Variable forms.
• Created regression suite for Smoke/Sanity test validation using Selenium WebDriver.
• Performed various checkpoint validation for renewal transactions.
• Created test data in Confidential Portal (Quick Quote) to validate the data in PolicyCenter and converted Quick Quote to Full App and performed various Policy Transactions on top of portal quotes.
• Experience working in End-End BOL policies for Property.
• Experience working in Affinity/Group Testing on Online Portal.
• Experience working in BillingCenter Life Cycle Testing (Billing Instruction, Scheduling, commission, Invoicing, PolicyHolder Services, Payment Processing, Close, Archive).
• Performed Integration flow testing between PolicyCenter and BillingCenter.
• Experience working in various Account Summary Billing Instructions like DueDate, Payment Instrument, Invoice Stream, Total Unbilled, Total Past Due, Total Paid, Total Outstanding, Total Reversal Fee, Total Write-Off, Unapplied Amount, Suspense Amount & Lock Disbursements.
• Experience working in various Policy Summary Billing Instructions like Premium Charges, Earned Premium, Instalment Fee, NSF Fee, Returned Payment Fee, Policy Recapture, Last Payment Amount, Total Unbilled, Total Currency Due, Total Past Due, Total Outstanding, Total Paid, Write-Off Amount, Total Value, Original Delinquent Amount, Initial Inception, Term #, Payment Reversal Count, Closure Status.
• Used Time Based Testing Environment for changing the maturity date of the system to validate various Billing Instructions, Invoicing & Payment Processing.
• Experience working in various Billing Activities like Reverse Cheque, Process NSF Fee, Manually Start Delinquency, Create Manual Disbursement and lock the funds, reserve NSF Fee & Create Goodwill Credit, Stop Payment Request & Create New One, Manually Apply a Cheque Payment to an Invoice, Reject Automated Disbursement & Apply Funds to Another policy, Move Invoice Items from One Invoice to Another, Create Write-Off, Reverse Write-Off and Create Recapture Charge.
• Experience working in ClaimCenter Life Cycle Testing (New Claim Entry, Segment/Assign, Investigate/Evaluate, Reserves/Payments/Recoveries, Litigation/Negotiation, Close).
• Created test data to validate the FNOL process.
• Created various test data in ClaimCenter to validate the claim fetch in PolicyCenter for Policy Renewal.
• Validated various coverage payments for vehicles (Collision, Liability, Comprehensive, Bodily Injury, Medical Payments & Personal Injury Protection.

Senior QA Analyst

Confidential

Technologies - CISCO - Data Virtualization, Oracle, MS-Power BI and HP- ALM, Bugzilla, SQL Server 2008

Responsibilities:

• Woking closely with Project manager and managing multiple projects at the same time.
• Collaborating with project resources and potentially offshore/offsite resources to track and help manage ongoing project work.
• Engaged in the complete test management activities like creating Capacity Plan, QA estimations, Resource allocation and Test planning and Test Metrics reviewing various deliverables of the team.
• Oversee and summarizes QA status and conveys impediments/concerns about process or delivery delays to the Project Manager and recommends actions necessary in order to meet delivery dates. Prepare weekly status reports that include testing issues, risks, s, decisions, status and cascading with team.
• Participated in requirement review meetings with Business Analyst’s and deriving the test cases from High level specifications, Use cases and involved in Test execution in System Test & UAT environments.
• Assisting in the oversight of project risks, issues, and dependencies. This may require documentation of the items, leading meetings to address and facilitating status meetings or touch point meetings, problem resolution and lessons learned meetings.
• Performed System, Functional, Integration, Smoke, End to End testing, created the regression suite, Database and performed Regression testing. Assisting UAT team in performing test execution and filling knowledge gaps of technology changes.

Salesforce QA Analyst

Confidential

Technologies - SalesForce.com Platform, SQL Server, Quality Center 11, Quick Test Professional 11, Custom Objects, Apex Data Loader, Workflows & Approval process

Responsibilities:

• Involved in gathering Requirements from the business users and accountable for creating QA Plan, QA Strategy, providing walkthroughs, Preparing closure report and QA Estimates
• Ensured Coverage of testing as per the functional and non-functional requirements. Preparation of requirement traceability matrix to track coverage
• Following the Agile process to deliver the user stories in the given timeline and experienced in working Agile Scrum Team and participated in the scrum calls, grooming sessions, Sprint planning and retrospective meetings.
• Created Test scenarios and Test cases in Salesforce.com based on the requirements and created consistent test processes and applied best practice methods for work carried within the team
• Performed System, Black Box, Functional, Integration, Smoke, End to End and User Acceptance Testing and performed Cross Browser Testing using IE and Chrome.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and Fields and Implemented and deployed the custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Extensively worked with various salesforce.com objects such as Accounts, Contacts, Companies, Reports and Dashboards and Used APEX Data Loader for insert, update, upsert, delete and import data to salesforce.com using comma separated values (CSV) files

Junior Test Analyst/BA

Confidential

Technologies - Mainframe (DB2, CICS), SQL Server, HTML, TFS, SOAP UI 3.0/4.0, ETL/Informatica, Mac OS X, iOS, Android, MTM and VMware Platforms

Responsibilities:

• Participated in FS & SRD review meetings with BA and the vendor team and involved in Test environment set up & Installation s
• Creating and executing the Test cases from Use case document and Technical architecture. Active participation in peer reviews, identifying and closing knowledge transfer gaps.
• Involved in review meetings like Test case review, SA and FS reviews and identifying the functional gaps in the FS & SA, interacting with the Onsite team to resolve the same.
• Preparing and updating various documents like KMS, RTM, Status reports and Test summary report. Analysing and consolidating all the reports submitted by junior testers and uploading in Project document for Test Manager Approval.
• Installed OS (Linux and Windows) and Configured all test environments using VMWare
• Participated in Scrum, Sprint and retrospective meetings and Communicating with multiple Sprint teams and identifying the dependencies for User Stories.
• Performed both automated and manual testing and leveraged tools like Quality Centre and Quick Test Professional for automated testing and test management
• Performed Functional, Integration, Cross Browser, Navigation, Security, Sanity, Regression testing and Expertise in Web Services Testing using SOAP UI and Experience in using Emulator for Mobile.
• Tested data from the data warehouse data mart is mapped and designed correctly in the OLAP Cube/ Reports